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Learn Lead Inspire

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25.01.2022 "The role of a leader is not to come up with all the ideas. The role of a leader is to create an environment in which great ideas can happen". Simon Sinek #leadership #greatquotes #leadershiptraining #learnleadinspire

25.01.2022 Christmas is an important time of year for retailers. Read about how they can maximise this busy period in this fortnights blog or on page 9 of The Weekender Herald. #theweekenderherald #christmasinretail #retailchristmas #retail #retailtraining

23.01.2022 Businesses in small towns must be mindful of the level of service they provide. This fortnights blog and article in The Weekender Herald explains why. #customerservice #tourism #theweekenderherald #satourism

22.01.2022 #customerservice #learnleadinspire #customerserviceessentials

22.01.2022 Today my last article for The Weekender Herald was published 'Hiring for Success'. After 2 years writing for the paper, I've decided it's time to focus on some of my other writing. #theweekenderherald #hiringforsuccess #recruiting #endofanera

20.01.2022 Our Customer Service Essentials program is now available virtually! 3 x 1.5 hour interactive workshops. Develop skills in:... - Providing Exceptional Service - The 6 P's of Customer Service - Body Language - Communication - Handling Difficult Customers - Phone Etiquette - Email Etiquette The Customer Service Essentials program is also available face to face. #customerservicetraining #virtualcustomerservicetraining #customerserviceessentials

19.01.2022 #leadership #positivechange

17.01.2022 In development mode on a Sunday afternoon, watch this space. #leadership #leadershiptraining #learnleadinspire #writing

15.01.2022 Can retail staff help prevent some negative or difficult interactions with customers? Read this week's article on page 6 of The Weekender Herald. https://adelaidehillsweekenderherald.partica.online/ #theweekenderherald #youcatchmoreflieswithhoney #customerservice #handlingdifficultcustomers

14.01.2022 This fortnight's article on page 8 of The Weekender Herald discusses the challenge for businesses of keeping employees confidence and motivation high as they come back to work after hibernation. https://adelaidehillsweekenderherald.partica.online//fl/8/ #employeemotivation #leadership #returningtowork #retail #theweekenderherald #covid19

11.01.2022 I had no idea about this book and happened to stumble upon it. Leading on the Edge by Rachael Robertson provides a fantastic insight into key leadership principles applied in real life situations. Highly recommended! #leadership #leadingontheedge # #leadershipdevelopment #bookrecommendation

10.01.2022 Do your team need to brush up on their basic customer service skills? Have you hired team members who are band new to customer service? Our Customer Service Essentials program is now available virtually! 3 x 1.5 hour interactive workshops.... Develop skills in: - Providing Exceptional Service - The 6 P's of Customer Service - Body Language - Communication - Handling Difficult Customers - Phone Etiquette - Email Etiquette Program also available face to face. www.learnleadinspire.com.au #customerservicetraining #customerserviceessentials #learnleadinspire #virtualcustomerservicetraining

08.01.2022 Great leadership is vital during this time of uncertainty. Read my article on page 8 of The Weekender Herald or this fortnights blog. https://adelaidehillsweekenderherald.partica.online//fl/8/ #theweekenderherald #leadership #leadershipintimeofcrisis

07.01.2022 Have you been asked to give a presentation and are looking for a few tips? I've written about three important presentation tips that other articles might not mention. Read this fortnights blog or in my article in The Weekender Herald. #publicspeaking #givingapresentation #presentationtips #theweekenderherald

07.01.2022 This week I have run 5 virtual training sessions for a client. While I miss face to face training, good interaction and learning can be accomplished with instructor led virtual training. #virtualtraining #instructorledtraining #traininganddevelopment #virtualcustomerservicetraining

04.01.2022 Professionalism and customer service on the phone is something that is often forgotten about in businesses. Read this fortnights blog or the article in The Weekender Herald. #customerservice #phoneetiquette #phonecustomerservicec #theweekenderherald #retail

04.01.2022 At a time when many retail stores are missing sales targets, discover how they can find positives in other KPI's in this fortnights blog or on page 11 of The Weekender Herald. #theweekenderherald #retailkpis #retail #retailsales

03.01.2022 Mental health in the workplace can't be ignored. Read this fortnights blog or article on page 8 of The Weekender Herald. https://adelaidehillsweekenderherald.partica.online//fl/8/ #theweekenderherald #mentalhealthintheworkplace #workplacementalhealth #mentalhealth #mentalwellbeing

03.01.2022 Are you for or against vision and mission statements? Read this fortnights blog or the article on page 8 of The weekender Herald. https://adelaidehillsweekenderherald.partica.online//fl/8/... #visionandmissionstatements #vision #mission #leadership

02.01.2022 #leadership #learnleadinspire #goodleaders #greatquotes

02.01.2022 Today I ran my first face to face training session in a while. Online and virtual learning definitely have their place but there's nothing like the live training experience #training #learnleadinspire #customerserviceessentials

01.01.2022 Unfortunately, bullying remains a big issue in workplaces. #bullyingintheworkplace #employeemotivation #leadership