Local Measure in Surry Hills, New South Wales, Australia | Software company

Local Measure

Locality: Surry Hills, New South Wales, Australia

Address: 118 Devonshire St 2010 Surry Hills, NSW, Australia

Website: http://www.localmeasure.com

Likes: 12957

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24.01.2022 We love helping retail businesses increase foot traffic, repeat business and customer loyalty. It's all in the detail. Knowing who is in-store, recognizing return customers and creating a personalized experience that's hard to beat. Take a look at the retail page on our new website to find out more. https://hubs.ly/H0xXYg90... #retailindustry #retail #CX #CXstrategies #CXsoftware

22.01.2022 Did you know that 87% of smartphone owners use messaging apps. WhatsApp has 2 billion users worldwide and Facebook Messenger has 1.3 billion. Social media and messaging apps is most likely where your customers already are. And that’s exactly where your new customer service channels should be. #CX #Customerexperience #customerservice #digitalmessaging #messagingapps

19.01.2022 Pre-Covid, 68% of customer service and support organizations worked from traditional call centers. Moving forward, 71% of contact centers will be remote. (Gartner) This is a great article about how Covid-19 has impacted the contact center workforce and how Amazon Connect has been helping its customers adapt, with lots of interesting customer stories included. https://hubs.ly/H0ybhQV0... #amazonconnect #aws #contactcenter #cloudcontactcenter

16.01.2022 Change creates opportunity. A worthwhile summary of the recent webinar hosted by Cornell School of Hotel Administration about the future of the hospitality industry... Innovating for a Post-Pandemic Future | BusinessFeed https://hubs.ly/H0BrY7t0... #hotelindustry #hospitalityindustry #postpandemic #customerexperience #innovation

12.01.2022 Did you know... 84% of companies who prioritize customer experience are reporting an increase in revenue. [Source - Dimension Data] After the year that's been, creating an omnichannel customer experience strategy is more important than ever. #customerexperience #CX #customerservice #omnichannelcustomerservice #omnichannelCX

12.01.2022 What's the difference between a call center and a contact center? And why are cloud-based options becoming so popular? Read our recent article to learn more. https://hubs.ly/H0zB9580 #contactcenter #callcenter #cloudcontactcenter #cloudcallcenter #customerservice

10.01.2022 Download your free copy of the Local Measure Covid-19 Re-Opening Playbook for Hotels & Hospitality https://hubs.ly/H0xXXVy0 #hospitalityindustry #hotelindustry #hotelsreopening #postpandemic

08.01.2022 We've all muttered the words 'why is that person working in a customer service role', but have you ever stopped to consider what it's actually like for them behind the scenes? In this article we uncover three of the most difficult things about working in a call center or contact center. https://hubs.ly/H0BrZDW0... #callcenters #contactcenters #customerservice #customerexperience

07.01.2022 The future of hospitality will be a time for re-invention, brand distinction and exceptional customer service. But how can the leaders of tomorrow make long-term, sustainable change? After listening to a recent webinar by Cornell School of Hotel Administration, we explore three key traits suggested by the panelists Ian Schrager, Bill Patterson and Pasquale DeMaio as critical for our future leaders. https://hubs.ly/H0BbZ5r0... #hospitalityleaders #hotelindustry #leadership #futureleaders

03.01.2022 "New digital capabilities are enabling flexibility and agility, and helping organisations innovate faster and respond to changing consumer needs and market conditions." Feeling honoured to be included in this list of '5 Essential Tech Tools for your 2021 Home Office'. https://hubs.ly/H0ybmmt0 #contactcenter #amazonconnect #aws #customerengagement