Marketshare Australia in Brisbane, Queensland, Australia | Market Research Consultant

Marketshare Australia

Locality: Brisbane, Queensland, Australia

Phone: +61 7 3358 4000

Address: Suite 5a, 158 Moray Street, New Farm. 4005 Brisbane, QLD, Australia

Website: http://www.marketshareaustralia.com.au

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24.01.2022 Do you really UNDERSTAND your customers.... Or do you spin the Wheel-of-Fortune? Marketshare Australia - Understanding people.

21.01.2022 Join Marketshare for a 'walk & talk'......friendly advice & gentle exercise!

21.01.2022 Sydneysiders, we are looking for epicureans to mystery shop high-end restaurants in the CBD. .....Interested? Private Message the friendly crew at Marketshare Australia for more information! Buon appetito!

20.01.2022 Marketshare Australia's Mystery Shopping programmes provide business with a way to see their operations through the eyes of their customers. Some industry sectors examples include restaurants & fast food chains, retail and department stores, hotels, movie theatres, banks, petrol stations, car dealerships, apartments, health clubs and health care facilities. Mystery shoppers blend-in as ordinary shoppers at the store being evaluated and perform specific tasks scenarios -... such as purchasing a product, asking questions, registering complaints or behaving in a certain way. How does it work? Mystery Shoppers anonymously visit specific stores and businesses to observe and report on the shopping experience; looking at the quality of Customer Service delivered in-store. Some of the things Mystery-Shoppers are trained to take note of : 1. How long it takes before the mystery shopper is greeted 2. Whether or not the greeting is friendly, 3. The sales techniques used & how staff attempted to close-the-sale. 4. Whether the employee tried to up-sell other goods with the purchase 5. Whether the employee invited the shopper to come back to the store 6. Timing of meal or drinks service in the Dinning or Hospitality sector 7. Cleanliness of store, and staff appearance neat, tidy, in uniform. 8. Payment Process and Farewell. With a team of over 3,000 trained shoppers Marketshare has the flexibility to provide Mystery Shopping Packages for both National & International organisations, as well as the smaller, individual, boutique operations. In addition we also have a telephone shopping service especially designed to mystery shop Call Centres. Through feedback from Mystery Shopping Observations & Analysis we can help you set your standard customer service protocols (CSP) & procedures. Enabling consistency-of-response across your operations. In any event, we would be happy to meet with you to discuss our services further. Kind regards, Rosanna Londero Executive Director, Marketshare Australia.

16.01.2022 UNDERSTANDING PEOPLE .. SIMPLE QUESTION: Do you know the top three things your customers like and dislike about your product or service and why??? Because if you dont, your competitors do - and they will be taking advantage of those weak spots. Not sure??? We will ask them for you.... For more information about Understanding People contact: Marketshare Australia. Phone : (07) 3358 4000. Email : [email protected] Marketshare Australia - Understanding People.

16.01.2022 We are recruiting mystery shoppers to dine at some of Sydneys most renowned CBD restaurants. [Both lunch & dinner appointments are on offer.] For more information about our mystery shopping websites Private Message the crew at Marketshare Australia Buon appetito!

16.01.2022 Any Gold Coasters looking for a delicious meal at a quality eatery? Marketshare Australia are recruiting Mystery Shoppers for a range of Gold Coast establishments. PM the friendly crew at Marketshare Australia for more details.

16.01.2022 Not sure what your customers are thinking about your business? We will ask them for you. Marketshare Australia has assembled a national team interviewers and registered mystery shoppers to service the State Capitals, Provincial Cities and Towns in rural & regional Australia. This allows us to deliver programs for businesses both large and small, on both a National and Local level.... Contact Marketshare Australia on (07) 3358 4000 for more information about Understanding People.

16.01.2022 Not sure what your customers are thinking about your business? We will ask them for you. Contact Marketshare Australia on (07) 3358 4000 for more information about Understanding People.

15.01.2022 Hi, Eve Bell from Marketshare here. I am the Field Manager at Marketshare Australia. I co-ordinate our on-location Interviewers and Mystery Shoppers that service the State Capitals, Provincial Cities and Towns in Rural & Regional Australia. If you are not sure what your customers are thinking about your business? We will ask them for you. We can deliver programs for businesses both large and small, on both a National and Local level.... Contact us at Marketshare Australia on (07) 3358 4000 for more information about UNDERSTANDING PEOPLE. Have a great day. EB.

15.01.2022 BRAND LOYALTY.are your customers loyal? Brand Loyalty is the tendency for some consumers to continue buying the same brand of goods or services rather than competing brands. Loyal customers consistently purchase products and services from their preferred brands, regardless of convenience or price. Brand loyalty exists when the consumer feels that the brand consists of a product or service with the right set of characteristics or features, at the right quality and at the r...ight price. Even if other brands are available at cheaper prices or superior quality, the brand loyal consumer will stick to their brand. Brand loyalty can be developed through various measures such as quick service, ensuring quality products, continuous improvement, wide distribution network, etc. When consumers are brand loyal they love you for being you. Greater loyalty levels lead to less marketing expenditure because brand loyal customers promote the brand within their networks and their Social Media presence. Brand loyalty can be measured in a number of different ways, the most common being through customer satisfaction research. [For more insights into the Customer Satisfaction journey visit www.marketshareaustralia.com.au ]

14.01.2022 Take the time to meander....

14.01.2022 How can we help? Come and join us for an informal chat over a coffee.

13.01.2022 Understanding People helps to understand YOUR business.....

12.01.2022 CUSTOMER FEEDBACK ..well, thats awkward !!! A customers journey. I was out on the weekend shopping at a popular jewellery store searching for a gift. It was busy in store and I finally managed to grab the attention of one of the team members. Yes, they helped me but they were rushing me through because there were lots of people in store and there was some pressure to move me along as quickly as possible to get to the next customer. ... So, Im at the cash register paying for my purchase and directly in front of me was a small iPad held up by what looked like a plastic stick. I couldnt help but look at what was on screen it was asking me if I would like to comment on my experience at the store, to provide some feedback. Well yesssssss, I would..but not in front of the offending team member! Plus, by the time I read the questions, think about my answers and add some comments in the Would you like to provide any further comments that can help improve our service to you?, there are another three customers behind me the staff member is giving me the death stare. Its not that I was treated badly or humiliated because of the choices I had made, but still, there was something missing. Know that feeling? The one where you think; I wont shop here again! So ... whats wrong with this scenario??? For more insights into the Customer Satisfaction journey click on link below. http://marketshareaustralia.com.au/customer-feedback-dont-/

12.01.2022 You know it makes sense.....

09.01.2022 ....and family!

09.01.2022 ....and observing conformity.

07.01.2022 UNDERSTANDING PEOPLE .. using Customer Satisfaction. Theres a lot of talk about customer satisfaction and how important it is to business. But how many of us actually undertake customer satisfaction research to really understand if your customers are happy??? SIMPLE QUESTION: Do you know the top three things your customers like and dislike about your product or service and why??? Because if you dont, your competitors do - and they will be taking advantage of those weak spo...ts. Well, we dont need to ask - I hear you say because customers talk to us all the time. They call us, they write to us, they message us via our Facebook and Social Media pages and make suggestions! BUT is that telling you the whole story??? I dont think so. For more insights into the Customer Satisfaction journey click on link below. http://marketshareaustralia.com.au/understanding-people-us/

05.01.2022 Understanding is power....

04.01.2022 Special thanks to the production crew from Giraffe Communications for this 'piece-to-camera.'

04.01.2022 We are looking for epicureans to mystery shop high-end restaurants in the Sydney CBD. .....Interested? For more information Private Message Marketshare Australia.... Buon appetito!

03.01.2022 We are recruiting mystery shoppers to dine at some of Sydneys most renowned CBD restaurants. Both lunch and dinner appointments are on offer. For more information Private Message the crew at Marketshare Australia... Buon appetito!

03.01.2022 Understanding......

02.01.2022 Any Brisbanite's looking for a delicious meal at a quality eatery? Marketshare Australia are recruiting Mystery Shoppers for a range of Brisbane establishments. PM the friendly crew at Marketshare Australia for more details.

02.01.2022 We are recruiting mystery shoppers to dine at some of Sydneys most renowned CBD restaurants. Both lunch and dinner appointments are on offer. For more information Private Message the crew at Marketshare Australia.... Buon appetito! See more

01.01.2022 .....while enjoying with friends!

01.01.2022 How well do you r-e-a-l-l-y UNDERSTAND your customers? Marketshare Australia provides businesses with a way to see their operations through the eyes of their customers using Market Research, Focus Groups & Surveys, and Mystery Shopping. We can scale operations to suit Small, Medium & Nationwide Enterprises. ... For more information about Understanding People contact Marketshare Australia. Phone : (07) 3358 4000. Email : [email protected] Marketshare Australia - Understanding People.

01.01.2022 Breaking new ground..