Masters of Client Retention | Consultation agency

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Masters of Client Retention

Phone: 04 2987 2386

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25.01.2022 Deliver anyway!

24.01.2022 Two ears, one mouth. Use them in that ratio!

22.01.2022 Small business in Australia is terrified of losing exiting customers according this Business Risk Report from QBE. Loyalty is not what it used to be yet human beings have not changed that much in the last 10 years. Or have we? Every significant challenge has a solution though. If you are concerned about client retention - reach out. We have solutions!

21.01.2022 Good friendships are not built on business however...

19.01.2022 Here, Adam Renshaw reminds us that Customer Retention measured - makes it real. Take advantage of Adam's Customer Lifetime Value Calculator. Measure how caring is profitable in your business.

19.01.2022 In this comprehensive article Sophie Bernazzani reminds us that 'retaining customers brings companies a ton of ROI'. Of course because retention is so crucial, your business has a comprehensive, well actioned customer retention strategy. Or does it?

18.01.2022 Smile. That turns service into an experience!

14.01.2022 Customer service is dead. Customer experience is the key driver. Ensuring consistent, high quality customer experience requires an empowered front line team. In this article, Zoe Schiffer shares four key distinctions applied by Omni Hotels. A great example of consistency - with local teams empowered to be unique.

14.01.2022 How to be an employer of first choice!

13.01.2022 #4 & # 5 - Here, Eli Obervey from Help Scout encourages us to remind customers how we have taken them from the dog house (pain) to the penthouse (pleasant - less painful). That helps make them stick especially when we follow up with words like' free, new and instantly'

10.01.2022 Bernadette Jiwa reminds us that our business is a reflection of who we are more than what we do. Are you bravely responsive to your customers or only focused inside out? Operations first, customers second?

10.01.2022 Hear, see and feel what is really being said.

09.01.2022 #1& #2 - Small business owners want to know what to do and how to do it. Retention that is. Eli Obervey from Help Scout offers a series of insights here. Insights one and two require us to stand for something! To share our 'why' and don't just use testimonials. Ensure you use powerful video testimonials!

08.01.2022 If somebody goes to a restaurant for the first time and has a flawless experience, the statistical likelihood of them doing a second visit is about 40%' And yet how many eating establishments have offered you free or astoundingly cheap samples to entice you in for the first time? So simple but not be easy unless you have the right mindset!

07.01.2022 Expectations exceeded? Now its and experience!

06.01.2022 Are you proud of what you produce?

06.01.2022 Some airlines call you 'guest' others, passenger. Who do you prefer to fly?

06.01.2022 Fix things & you demonstrate loyalty. Being loyal breeds loyalty.

06.01.2022 Are you customer centric?

03.01.2022 Keep the boss happy! Engage. Delight. Profit.

03.01.2022 We can care. We can choose to connect says Seth Godin. Do you and your team choose to be correct or connected? One is more profitable than the other.

02.01.2022 There is so much customer retention brilliance in this article by Robert Clay. For instance does your business keep in touch with customers via letters, events, phone calls, thank you’s, special offers, follow-ups, magic moments, and cards or notes with a personal touch? If you don't, let's hope you have a unique service or business because as soon as the 'new business on your block' does just a few of those, they will take market share!

Masters of Client Retention | Consultation agency