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24.01.2022 Our little explainer video won a MUSE award for best Australian animation video in 2018. It captures what Matchboard does, and why we're a smart alternative to online search when it comes to finding the right suppliers for your business!

23.01.2022 How Hollard Insurance is ensuring success in customer and employee experience - an interview with Angelo Azar headlines our September newsletter #CX #EX https://mailchi.mp/70868e45a/matchboard-update-sep20-968383

22.01.2022 Introducing our October charity partner: We Care Connect helps thousands of families in crisis by passing on pre-loved items of children’s clothing, bedding, car seats, cots and prams, directly making a difference to children who urgently need help. Find out more about this incredible volunteer-based charity on NSW's Central Coast. https://www.wecareconnect.org.au/

22.01.2022 Gartner predicts that by 2023, 20% of customer service interactions will be handled by Conversational AI. Find out more about this unstoppable trend in self-service with a new, complimentary white paper. #chatbot #conversationalAI #customerservice

21.01.2022 Sri Lanka's niche in #BPO; the serious business of #gamification; conversational AI in government service delivery; #CX challenges and cloud solutions: there's something for everyone in our latest newsletter, out today!

20.01.2022 Oct.15 we're holding a complimentary online lunch event for enterprise leaders of Sales, CX and procurement. We'll cover how Australia's biggest brands (including Simply Energy, Hollard Insurance, iiNet and MYOB) are winning and retaining customers - from South Africa! Register interest and get more information by clicking (NB places are limited.) #customeracquisition #CX #BPO

20.01.2022 Investment Fiji was part of a webinar focusing on the Business Process Outsourcing (BPO) industry in Fiji. Around 20 #BPO companies from Australia and New Zeala...nd were part of the exclusive session facilitated by Matchboard and supported by Market Development Facility. Investment Fiji CEO, Craig Strong gave an overview of the #BPO industry in Fiji and its value proposition as well as Government incentives for the BPO business set up. The webinar was joined by ANZ Bank Managing Director Pacific Operations, Mr Ritesh Singh who gave insights on the banking sector in setting up operations in Fiji and lesson learnt over the years. In 2018, a BPO council consisting of 14 members was established to create awareness internationally recognizing Fiji as a world class BPO destination. Fiji currently has a total of 11 BPO operators.

20.01.2022 Do you need help with back office tasks, call centre outsourcing or sales? Pop your needs in our quick questionnaire to connect with highly rated suppliers who'll get back to you in no time: https://q.matchboard.com.au/Outsourcing

19.01.2022 Leave the machines to deal with monotonous routine inquiries and let humans enjoy using their unique skills of empathy, creativity and thinking outside the box to help each other. Thanks to Which-50 Media for interviewing Matchboard for this piece on the rise of Voice Bots! https://which-50.com/treat-ai-voicebots-as-part-of-a-holis/ #AI #voicebots #automation

18.01.2022 We got a big dopamine release when this lovely review on Google popped up from Robert Belbin at Vodafone! Thank you so much, Rob. #happycustomers

17.01.2022 Comms Alliance is proud to announce our finalists for the 'Innovation' (SME) category in this year's #ACOMMS! Congratulations to Matchboard @sharon_melamed @NNNCoAus @BeamComm and @ExpressVM For all short-listed nominees visit: https://acomms.com.au/2020/finalists/

16.01.2022 FREE! We’re thrilled to be media partner at Chief Customer Online ANZ. This online event will create new conversations with CX leaders in vital areas, including customer-centred transformation, capturing customers emotionally, sustaining a customer-centric culture and introducing AI and emerging technology in the drive to satisfy tomorrow’s customer. Register free: https://bit.ly/361f8Xq #CCOOnlineANZ #customerexperience

16.01.2022 #B2B services #platforms & marketplaces: an online event for #Procurement leaders, May 19, 10am.

16.01.2022 It's World Kindness Day and fitting that news.com.au ran a story about all the ways we can help each other. Some great tips for supporting local businesses from Bill Lang. Matchboard provides pro bono marketing to a different charity each month and we certainly appreciate the mention! #worldkindnessday2020

15.01.2022 Last chance to register for our webinar next week! You'll hear 3 fascinating case studies of collaboration in the contact centre industry and we'll present data on what the hot products and services are in the market!

13.01.2022 On Sep.3, 2012, Matchboard was born. So thanks to all our clients and partners, we're celebrating 8 years in business today. This infographic captures the highlights! https://www.matchboard.com.au/matchboard-8-year-anniversar/

12.01.2022 ONLINE LUNCH EVENT OCT.29: COVID-19 has prompted a rethink of offshore location strategy for software development. At the same time, companies are under intense pressure to accelerate digitisation and automation, with IT talent in short supply. Here's one country shining the light. This complimentary digital roundtable is for IT and Digital Leaders #CIO #CDO #CTO #Digitaltransformation

12.01.2022 #BPO Leaders are invited to an exclusive online lunch to learn more about the unstoppable trend of AI in customer service, and how you can capitalise on it to increase share of wallet and win new business. We’ll cover: - How #ConversationalAi has evolved to be a game-changer for BPOs - #Voicebot use cases and commercial advantages... - Human-machine interaction in contact centres - Local partner support to optimise your sales success Click below for more details and to register. Places are limited.

12.01.2022 It's White Paper Wednesday! Grab a coffee and check out our many white papers, on topics such as: #contactcentres #virtualagents #customerexperience #sales and #BPO.

11.01.2022 How did overseas stints in the US, Israel, Germany and Japan influence the Matchboard business model? Find out more on the ARNA Talks #podcast hosted by the amazing Ritz sisters!

10.01.2022 In this radio interview, our Founder Sharon Melamed talks about the unconventional way she started Matchboard, and what the future holds! With thanks to Alexi Boyd and #smallbizmatters!

10.01.2022 "In 2020, COVID call spikes created the perfect storm for virtual agent (VA) adoption." Thank you to Accenture's Mary Sabin for a fantastic presentation on global trends in virtual agents at our VIRTUAL lunch event yesterday! There were some great questions around how AI-first conversational platforms integrate with contact centre solutions, and what a high performance VA solution costs. For more info if you missed the session, contact us! #conversationalai #virtualagents

09.01.2022 In case you missed it, here's the recording of our first-ever webinar with Auscontact Association. Thanks to everyone who tuned in and to the many speakers who so generously shared their learnings!

09.01.2022 Welcome to BPO paradise in a post-COVID world! That's the headline in our October newsletter. Read more: https://mailchi.mp/deb289270/matchboard-update-oct20-968387

09.01.2022 Featured in our August newsletter: Booktopia reveals CX journey through rapid growth and change; Webinar: contact centre buying trends & case studies; Virtual Lunch: Moving beyond simple bots -creating Smart Virtual Assistants. Check it out!

07.01.2022 Voicebot conversations are opening up new data sources.

07.01.2022 Are you a #SouthAfrican expat in Australia or do you know one? If yes, we're running a series of 4 free online lunch events you/they will love (yes, we deliver a gourmet lunch to the door to enjoy during the presentation!) The events are specifically for leaders at medium to large companies in the following areas: 1. #contactcentres, sales and customer experience https://lnkd.in/gUz_pMR 2. #finance, accounting and #collections https://lnkd.in/gw8vQYP 3. #IT /digital https://l...nkd.in/gs9gZxG 4. location strategy and global workforce management https://lnkd.in/guy3Esd Click the links to register interest in attending, or ping me for any questions!

07.01.2022 We are so excited to have won a small business grant from MessageMedia! And can't wait to explore the opportunity to use SMS as a way of creating closer relationships with our customers. Congrats to fellow winners classikON and Red Gum BBQ!

03.01.2022 Introducing our September charity partner! Big Walk for Little Kids is a 25km or more walking challenge asking you to step up for kids facing cancer. It's organised by Camp Quality, Australia’s cancer charity for children aged 0-13. October is a great time of year for a long walk for a good cause, if you can do it!

02.01.2022 30 leaders registered for our online lunch event today - and all 30 attended! Clearly #RPA and a Digital Workforce are hot topics for Customer leaders! We were treated to insightful case studies from the Government, aged care and financial services sectors. If you missed out but are interested in information from the session, please give us a shout!

01.01.2022 "Behind the scenes of customer service at I-MED Radiology Network" - the headline story in our November newsletter! Also check out our free online events and get a copy of the white paper discussing the impact of COVID on Australian contact centre outsourcing.

01.01.2022 To all the hard-working Mums setting role models for their kids, we hope you had a relaxing and Happy Mother’s Day!

01.01.2022 Welcome to our Charity Partner, Aussie Books for Zim! Do you know in Australia alone, major libraries and cultural institutions throw away at least 5 million books a year? While rural Zimbabwean communities struggle with dilapidated schools and lack of access to books. Aussie Books for Zim (ABZ) is a charity that rescues books from Australian landfill to set up libraries and literacy programs in Zimbabwe. Their mission is to empower children and create brighter futures thro...ugh books. Since 2015, ABZ has shipped more than 100,000 books, set up 9 libraries and supported more than 20,000 individuals through its library programs. ABZ began the building of 2 more libraries in rural Zimbabwe in early 2021 with the support of the Australian Embassy in Harare, Zimbabwe. Make a small donation to fund the cost of shipping another 100,000 books which are ready to go! https://aussiebooksforzim.org See more