Michelle Pascoe | Public figure
Michelle Pascoe
Phone: +61 411 146 450
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22.01.2022 Acknowledging your customers more than just the Hello.
22.01.2022 As we approach the end of the year, how have you been keeping on track with your goals? Do you create a vision board every year or are you more of the wishing and manifesting type? I have a vision board and a goal-setting planner to keep me organised, motivated and focused. However, this year looks a little different than planned, since my clients businesses closed for several months due to COVID. So, I’m giving myself grace on the goals I missed and celebrating the ones I was still able to accomplish. How about you, friend? Were you able to keep your goals on track? Either way, you’re a winner in my book!
22.01.2022 They shall grow not old, as we that are left grow old; age shall not weary them, nor the years condemn. At the going down of the sun and in the morning we will remember them. Lest we forget
21.01.2022 If you have ever wanted to know about the life of a mystery shopper and how they help your business to succeed take a listen to my podcast Episode 121 where I interview international mystery shopping company owner Claire Boscq-Scott as she chats about her latest book "The Secret Diary of a Mystery Shopper" out in bookshops and online tomorrow. https://www.michellepascoe.com/customer_retention_revolutio
21.01.2022 In this weeks Customer Retention Revolution podcast episode 109 join me when I chat with Carly Deards from Membership + Loyalty Solutions. Carly is a loyalty expert working with Registered Clubs and other organisations drilling deep into data to provide insights into customer loyalty and advocacy. All this and plenty more! Tune in now via Apple Podcasts, Spotify, Google Podcasts or https://bit.ly/2X5kmgc PS: I'd love for you to subscribe and leave a review if you haven't alr...eady -> https://apple.co/36zbq5M. #mysteryshoppingaudits #mysteryshopping #oopstraining #oopsresearch #vipcustomerservice #vipcustomerexperience #customerretention #teamretention #multigenerationalworkforce #multigenerationalcustomers #cxmultigenerations #secondmomentum See more
21.01.2022 Earlier this year I connected with Lyn Hawkins the founder of Business Women Australia. I was honoured to write an article for their inaugural magazine We are very proud to announce that the BWA Buzz Magazine 2020 is out! A business publication created by and for real business women in Australia. This mag is indeed a celebration. More than 40 pages full of great content. Pour some bubbles or a cuppa , relax and soak up every word. ... Please visit our website and subscribe with the link below to enjoy your free BWA Buzz magazine now! https://bit.ly/3iX6Rb3
21.01.2022 Transform & Thrive Event - Today, people are struggling more than ever with uncertainty and volatility. It calls for a new way of thinking, and a re-invention of the old ways. In conjunction with Ovations International, industry experts will guide you in focusing on what can be controlled to transform behaviours and methods and provide you with the tools to tackle the new business world head-on. With the wonderful Peter Merrett as our MC, you'll experience succinct presenta...tions from: - Heidi Dening: Courageous Self Leadership - Phil Preston: Contribute Something Great - Dr Neryl East: Ignite Your Influence - Dr Kristy Goodwin: Thriving in the Digital Age - Nick Abrahams: Cruise. Bump. Pivot. Repeat...Forever - Michelle Pascoe: Leading Multi Generational Teams to Deliver Customer Experience - Graeme Cowan: How to Future Ready Leaders to Build Resilient Teams - Karen Maher: Evolve Your Workplace Culture ... Pronto! I look forward to you joining us for this wonderful event, please find more info and register here: http://www.transformandthrive.com.au/save-the-date.html
21.01.2022 With only 2 hours to go dont miss your chance to be enlightened as a leader hearing from 8 great speakers. A degustation menu of 8 x 10 min lightning talks including the topic areas: - Self leadership, building resilience and increasing influence... - Contributing something great (more than just doing 'good') - Thriving and innovating in the digital age - Managing multi-generational teams - Smart workplace cultures Please register if you'd like to join us: https://lnkd.in/gztWq-h
20.01.2022 These gorgeous blooms from @butterfliesfloristcamden are perfect for our home. Thank you Donna.
20.01.2022 #challengeaccepted
20.01.2022 In my podcast this week I interview the amazing Roslyn Ranse, travel agent, entrepreneur and educator. https://www.michellepascoe.com/customer_retention_revolutio
20.01.2022 International Mystery Shopping company owner @claireboscqscott shares tales and tips in her latest book The secret diary of a mystery shopper in my latest podcast episode 121. Link in my Bio. In bookshops and in-line tomorrow #mysteryshopping #vipcustomerservice #vipcustomerexperience
20.01.2022 Hello there, it’s Michelle! I’m a successful entrepreneur and business coach and something many people don’t know about me is that I was my bush school’s (total number of students = 10) receptionist at the age of 7 answering all incoming telephone calls. In fact, I still remember my primary school phone number! Now, all of my contacts are stored in my cell phone, so there’s no need to memorize phone numbers anymore.... Although I sometimes miss my old ‘job’, I’m grateful for the evolution of the telephone because now, mine allows me to connect with my clients and family from all over the world with the simple click of a button. What’s a memory from your childhood you’d like to share?
20.01.2022 If you are in a position of leadership please join myself and 7 other speakers on the 6th August as we share our specialised areas of Leadership. Mine of course is the Customer Journey with a multi generational team. There will be plenty of take aways to implement in your business. To register: http://www.transformandthrive.com.au/register
19.01.2022 As the sunsets on another beautiful Saturday. mysteryshoppingaudits #mysteryshopping #oopsresearch #vipcustomerservice #vipcustomerexperience... #customerretention #teamretention #multigenerationalworkforce #multigenerationalcustomers #cxmultigenerations #secondmomentum See more
19.01.2022 Start of a new day. Full moon.watching over. #secondmomentum
17.01.2022 Join me on my podcast where I interview the amazing Roslyn Ranse, travel agent, entrepreneur and educator as we discuss the reason why high touch marketing is key at this time. https://www.michellepascoe.com/customer_retention_revolutio #secondmomentum #mysteryshoppingaudits #mysteryshopping #oopsresearch #vipcustomerservice #vipcustomerexperience... #customerretention #teamretention #multigenerationalworkforce #multigenerationalcustomers #cxmultigenerations #secondmomentumpodcast See more
16.01.2022 Transform & Thrive speaker showcase with Ovations all about "Leadership" is on this Thursday. Register for this free event now to hear 8 amazing speakers present on their leadership expertise. https://transformandthrive.com.au/
15.01.2022 Enjoying time with my amazing coach @tina_tower, Helen and Karen from @mcrae.and.lynch.designs and @fairienazeem as we celebrate Her Empire Builder
15.01.2022 My assistant Bentley is exhausted from helping me put my new desks together. #goannahilllabradoodles
15.01.2022 When will you take your first step?
14.01.2022 Beautiful sapphire coast #second Momentum #mysteryshoppingaudits #mysteryshopping # #oopsresearch #vipcustomerservice... #vipcustomerexperience #customerretention #teamretention #multigenerationalworkforce #multigenerationalcustomers #cxmultigenerations #secondmomentum See more
13.01.2022 Beautiful start today seeing the hot air balloons again in our sky. #passiontopreneur #secondmomentum #passiontopreneur#secondmomentum#entrepreneursbeyou#cxentrepreneurbychoice
12.01.2022 Alexa, play Waterloo on repeat. I’ve got some great things happening behind the scenes, which calls for some great tunes! Here’s what I have streaming through my beats; For the late night admin work: Adele 21 For brainstorming and dreaming up new content: Money, Money, Money, by Abba ... For checking things off the to-do list: We Are The Champions, by Queen Cue mini dance party and productivity mode! What’s your favourite music to listen to while you work?
12.01.2022 When I started my business journey in 1994 it was truly "a wing and a prayer". I love my journey but gee it would have been easier (in parts) if I had known a little more than I did about starting out. I've put together this free Ebook for all aspiring entrepreneurs, YOUR time is NOW. Click here: https://www.michellepascoe.com/pl/145849
11.01.2022 Anyone else feeling especially thankful this month? It’s like whenever November hits, my gratitude senses start tingling And today I’m feeling grateful for all the women that have put their trust in me to find freedom, lifestyle and more time for things and people they love. What are you feeling thankful for today?
11.01.2022 And still we rise. Celebrating 26 years in business. Thank you to my amazing business coach @tina_tower you are the best.
09.01.2022 Big news our beautiful home is on the market. https://www.realestate.com.au/property-house-nsw-elderslie-
09.01.2022 When you reconnect to your wisdom you can step into powerful harmony. Debra Shepherd After 20 years working in PR and establishing a social media company from the ground up, Debra Shepherd reconnected to her inner wisdom when recovering from a severe injury, intentionally co-creating her life in a way that allowed her to experience more ease, joy and meaning. Click the link to listen to this weeks podcast or listen on Apple or Spotify: https://www.michellepascoe.com/second_momentum_podcast-page
08.01.2022 Join me for episode 110 Customer Retention Revolution podcast. https://www.michellepascoe.com/customer_retention_revolutio
07.01.2022 How do you give your very best ideas the steam they need to become reality? I usually start by sketching a mind map on a large A3 piece of paper. Next, I stick a gazillion Post-It Note ideas on it and we’re off! Not every idea proves successful, but it’s worth a try! What other peeks behind the scenes would you like to see?
07.01.2022 Do you acknowledge your customers comments? #mysteryshoppingaudits #mysteryshopping #oopstraining #oopsresearch #vipcustomerservice... #vipcustomerexperience #customerretention #teamretention #multigenerationalworkforce #multigenerationalcustomers #cxmultigenerations #secondmomentum See more
06.01.2022 Thank you Kylie for sharing your knowledge on financial planning it is so very important.
06.01.2022 When you reconnect with your wisdom you can step into powerful harmony. After 20 years in PR and establishing a social media company from the ground up, Debra Shepherd reconnected to her inner wisdom when recovering from a severe injury, intentionally co-creating her life in a way that allowed her to experience more ease, joy and meaning. #womenstartups #passiontopreneur#secondmomentum#entrepreneursbeyou#cxentrepreneurbychoice#passiontopreneurcoach. Link in Bio
06.01.2022 SELF PROTECTION IS NOT A SELFISH ACT Her middle name is Courage. @Heidi Dening is an amazing and resilient woman, starting, scaling and selling her award-winning health and education business, founding an international not-for-profit and transforming her own setbacks of paralysing illness, petrol bombs, tsunami and kidnapping. She shares with us her story and encourages us to Connect, Play and Rest. Listen on your favourite streaming service or click this link https://www.m...ichellepascoe.com/second_momentum_podcast-page How Resilient Are You Quiz? Book: https://heididening.com/her-middle-name-is-courage/ Strong Bucket Formula: https://drive.google.com//1y38USRfx3LqVIFweSTHeL8qp5R/view Work Destress Checklist: https://drive.google.com//1yMT7mikupJCecHQNB_kGy67knG/view
05.01.2022 A day of filming with my amazing Her Empire Builder buddies. Enjoying our cupcakes from Sweet Treats by Rhi #mysteryshopping #mysteryshppingaudits #oopsresearch #vipcustomerservice... #vipcustomerexperience #customerretention #teamretention #multigenerationalworkforce #multigenerationalcustomers #cxmultigenerations #secondmomentum See more
05.01.2022 I'd be lying if I said that "I've been coping just fine" the last few months. Sure, I've had a positive outlook for the most part and have accepted it for what it is, but just like the rest of us who have been hit hard, I have had some challenging days. Over the last 26 years I have built my company, Optimum Operating Procedures & Services (better known as OOPS), over strong foundational services including training, coaching and mystery shopping. And boy have I missed the op...portunity to provide these services! While online technology is fantastic in keeping us connected, there's nothing quite like meeting your clients in person and sharing a connection with a frontline team that isn't virtual. Personally, nothing can compare to being able to meet with your clients face to face and just simply connect, or recognise their improvements through our OOPS Awards; or even the praise from a team member after they've had a lightbulb moment with you. I can't wait until I can return full swing doing the work I am so passionate about face to face in your organisations. Please reach out if you would like to join an interest list to find out more about how we can work together. - Michelle, CEO of OOPS
05.01.2022 Ready to go on to present my keynote: The doors are open, where are the guests? For the Australian Gaming Expo
04.01.2022 Burnout or Burning the candle at both ends! What are you? Overloading of work and the expectation from others that you will just do it or the feeling that you need to do it because let’s face it you’re the only one that knows how to do it starts to pay a heavy toll on your health, burnout. These past few weeks I’ve been burning the candle at both ends getting ready for the launch of my program Second Momentum and setting up my new office. Yes I’m tired but it’s worth it because it’s my dream and my choice. Click on the link or listen on your favourite streaming platform. https://www.michellepascoe.com/second_momentum_podcast-page
04.01.2022 Enjoyed celebrating my birthday with family. Best birthday day/night ever. Excellent food and wonderful service.
02.01.2022 Do You Ever Feel You’re Telling Yourself The Same Story? In my podcast this week I chat with Julie Scott the women's confidence coach and CEO of "It's about time baby". It's amazing how MANY people find themselves running around the same old stories that they can’t do something because of old excuses and fears. Are you a people pleaser? Do you feel guilty when you say No or annoyed with yourself when you say Yes? I know I do many times.... Julie Scott lives in Palm Springs, CA and is truthfully living the confident life she always dreamed of. She thrives on helping women prioritise their needs and gain confidence so they can stop worrying about being enough and start living life. It FEELS GOOD to be CONFIDENT. Listen now on your favourite platform or click the link below: https://www.michellepascoe.com/second_momentum_podcast-page Here are some great resources: Link: https://www.itsabouttimebaby.com/ The Confident Women’s Community FB: https://www.facebook.com/groups/567793640559038 Quiz: How Do You Rank in Your Life: https://www.itsabouttimebaby.com/rank-quiz
01.01.2022 Celebrating 26 years in business training the team at Indra Beauty + Lashes. Amelia standing beside me is not only the owner but also my eldest daughter. Never in my wildest dreams did I ever imagine when I started my business in 1994 that here I would be all these years later training my daughters team in her business. #celebratingoops #secondmomentum #cxjourney
01.01.2022 Our beautiful home is on the market. https://www.realestate.com.au/property-house-nsw-elderslie-
