Next Gen Recoveries | Local business

Next Gen Recoveries

Phone: +61 403 529 013

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23.01.2022 Aint No Joke if ya don't pay that Note.

16.01.2022 At Next Gen Recoveries Pty Ltd we are only too happy to discuss - without obligation - any particular matter that you feel we can assist you with, whether you are a corporation or an individual. Be assured that we maintain both the highest level of confidentiality regarding our clients and the strictest discretion in the performance of our duties. With over 10 years’ experience in Collections / Repossessions we will help you retrieve and securer your debts or security. For further enquiries please contact one of our team members via email at [email protected] or myself on 0403 529 013

10.01.2022 What an end to a very very impressive week at work..... the improvement and progress makes it a blessing. As always you gotta seperate the Good from the Bad. Like all things if you really want to achieve at something, you gotta work at it. 1 Agent, 4 Days Work , 35 Units Collected , 10 Payments In Full ,1 House Repo and 7 Very Happy Clients. Let me know if you would want to be one of my Happy Clients and have my team of agents assist you in securing any of your assets. For further enquiries please visit our website https://lnkd.in/gsRZhQG or you can contact myself direct via mobile number of 0403 529 013.

10.01.2022 DOES HIDING A CAR TO AVOID REPOSSESSION ACTUALLY WORK: If you are behind on your car payments and have been for a while, there is a very good chance that your creditor is going to attempt to repossess your vehicle. Car owners, especially in the United States, become understandably attached to their vehicles for all sorts of reasons. For many, the thought of losing their set of wheels seems almost unbearable. If you are on the verge of repossession, your first instinct might ...Continue reading

03.01.2022 DEALING WITH DIFFICULT CUSTOMERS One of the questions that often comes up at the beginning of credit control training courses is how to deal with difficult, angry and downright abusive customers. Luckily it doesn’t happen very often and when it does it can be upsetting to say the least. I have witnessed tears among my staff members on a few occasions over the years and it can really ruin your whole day! These abusive calls are the reason so many people keep away from credit ...control, because they are afraid that they will be treated in this manner on a regular basis. After many years I can assure you this type of call is the rare exception. If you are finding you are getting more than your fair share of abusive calls, I would respectfully suggest that you take a long hard look and what you are doing, listen carefully to what you are saying and how you are saying it and maybe more importantly what the customer is hearing... If you start a call in a tone that is perceived as aggressive you will get aggression. Now on the basis that you are doing everything correctly and the customer is the problem, there are a number of steps you have to go through. Step 1 Listen carefully. I know it can be hard to get past the aggression and the tone and sometimes the colourful language they use. If you are listening with a clear intention, that might make it easier. So hold the phone away from your ear if you have to and listen to discover if the customer has a genuine grievance or if they are simply venting. If they have a genuine grievance and you or your company has clearly done something wrong then you have to apologise. If for no other reason than it will take the wind completely out of their sails, they were not expecting that response from you, so that puts you in a stronger position. If they haven’t got any issues at all and the content of the abuse is along the lines of How dare you ring me, who do you think you are, don’t you talk to me like that... and so on this is completely different and in simple terms that customer does not have any money. They are using their aggression and rudeness as a shield to protect them and to keep whatever money they now have. If they can upset you to the point you hang up, they have won that round and they are having a laugh at your expense! If they can intimidate you to such an extent that you are afraid to ring back ever again then they have done a great job. Always remember that your job is to get the money. There will be many obstacles and barriers in your way and the job of a professional credit controller is to get past all the barriers, all the excuses, all the reasons and get to the money in the quickest possible time. Anything else is a waste of time.