Off-Site Reception | Local business

Off-Site Reception

Phone: 1300 39 30 30

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24.01.2022 In the world of customer service, even something as simple as how you answer the phone can drive people's perceptions around how easy or difficult it will be to work with your business. So, we want to know what you think - if a business you were trying to reach would not answer their phones, would you keep trying or would you move onto the next business?

24.01.2022 Whether you're running a small online store, or a large warehouse based online store, your time needs to be dedicated to manufacturing, processing orders, quality control and shipping. You don't need to add the menial task of answering calls from customers who are: + Not great with technology and having trouble online... + Chasing up their order (common with the post being quite slow right now!) + Missing items from their order, or received the wrong goods + Requesting a refund as buyer’s remorse has set in (as they've realised they don't really need a bumblebee outfit for their dog) Working with you to find out your most common FAQs, our virtual reception team can tackle these phone calls for you. And yes, it can be done virtually!

23.01.2022 If there’s one space in the home that has become more important than ever before, it’s the home office. So, what are some styling tips to make it even better?

21.01.2022 How online stores can use a virtual receptionist? Whether it's answering your phone or email enquiries, chasing up customer orders, writing product descriptions with a SEO lens, confirming order records ...the list goes on! The way things are, many online stores are busier than ever. And with everyone getting used to shopping this way, it’s likely to stay busy for a while. So all online stores need to lift their game and be able to deliver not only the best products but the best customer satisfaction experience.

21.01.2022 Meet our wonderful team member, Corrina! Corrina is part of our amazing admin support crew and is a whiz when it comes to system and procedure support. When Corrina isn't whipping businesses into shape, you'll find her hanging with her family, having glamping 4WD experiences around Australia.

18.01.2022 In our interview with the vibrant Rosie Shilo of Virtually Yours, we talk about what actually IS a VA, as well as resources available to both Virtual Assistants and business owners looking to start working with Virtual Assistants. This includes some amazing courses that Rosie has created, along with books and workshops.

17.01.2022 Twas the night before Christmas and we couldn't be more excited! We hope all of our clients have a wonderful and much-deserved Christmas this year. We hope you all get to spend some quality and long-overdue time with loved ones. Happy holidays,... The Off-Site Reception team.

17.01.2022 With the world pretty much going online in recent times, more and more businesses are learning how to work remotely. So, how should you work with a virtual team? https://offsitereception.com.au//61-how-to-work-with-virtu

16.01.2022 As technology lovers, what are some of our favourite software that helps the Off-Site Reception team stay connected? + Zoom video conferencing: It’s super easy to create a free account and one of the best things we use to have virtual meetings and Friday night drinks + Asana & Trello: Think of these as project management systems. You can assign tasks to team members, so they know exactly what’s expected of them. They can make notes and tick off jobs as they are completed. It’...s a god-sent to save multiple emails back and forward that can be missed. + G Suite: Working remotely means your team need to access the same documents often. Using G Suite, everything is saved to the Cloud so you can have multiple team members all saving work in the same place so everyone can access what they need. What is your go-to software for thriving while working at home?

14.01.2022 When you're running a professional business, you need the voice of your business to represent you well. When a friendly voice greets your clients, they instantly feel at ease. More than a reception service, we're the business you partner with to give your clients the best. Get the business support you need! Contact us today to find out how we can help: https://bit.ly/3jJzwAa

14.01.2022 Meet our wonderful team! Today is our Founder, Hanna! Creating Off-Site Reception, Hanna is an award-winning, tech-loving systems junkie, whose phone manner wins over customers. When she’s not answering your calls, you’ll find Hanna holidaying with family, playing snooker and laughing with her mates.

13.01.2022 If one quote could describe any business, this quote would be ours. There is nothing more satisfying to us than helping our wonderful clients.

13.01.2022 Fun fact: Besides from helping businesses be productive for years, coffee can actually protect your body! As it contains a lot of antioxidants, that work as little warriors fighting and protecting against free radicals within your body. In that case - where's my second cup?!

12.01.2022 Christmas can be a magical time of the year for some. For others, it can be very hard on their mental health. So, check out these great resources from Beyond Blue to help you get through the silly season in one piece...

11.01.2022 We've officially reached that 'weird time between Christmas and New Year's' - so, to celebrate, check out these hilarious tweets which perfectly capture this awkward time ...

10.01.2022 Whatever WFH fails you've experienced, we are pretty sure it still won't be as bad as poor Jennifer's ...

10.01.2022 Working from home is amazing. If done right, you'll find it can increase performance, business and gives you a great work/life balance. But if it’s not set up correctly, you'll find that many people can struggle. So, what do you need to keep in mind in order to leverage WFH in the best possible way?

09.01.2022 What to VAs do when there's a planned power outage for the day and they have work to do? Improvise, adapt, overcome! Driveway camping for the win! Yesss, solar power, 12 volt adapters for all the things, and most importantly, a gas cooker and coffeeeeee in the camper!... Happy Spring!

09.01.2022 What is the best thing you have learned during this (crazy) year so far?

08.01.2022 Rosie Shilo... Virtually Yours... what can I say. Without the support, guidance and friendship of this amazing woman and VA Advocate, I may not have been able to wrap my head around managing a teeny tiny business from the spare room of my house, much less the company that supports employees and contractors alike, that Off-Site Reception has grown into over the years. Thank you, Rosie, for always supporting me, and providing me with the training, skills, mindset and all the tools I needed to keep on keepin' on. If you're thinking of becoming a VA and have no idea where to start, check out the Virtually Yours Stellar course. You won't regret it.

07.01.2022 Anything might be possible when working from home, but finding that extra motivation can sometimes be tough for some. So, what are our top tips for working in a home office? Take it from us - who have been doing this for as long as we can remember! + Set up a dedicated work area and make sure you're comfortable + Set up a routine and stick to it (i.e. start work at 9am, morning break, lunch break and knock off time) + Stay off social media while you're working unless you're u...sing it for work (it’s so distracting!) + Avoid family and pets (until your break time that is) + Use planners and organisers (more on this below) + Do errands during your lunch break (i.e. stick on washing, do dishes etc.) + Check-in with your colleagues during the day + Use video chats to stay connected (and a decent set of headphones can help) + Make sure your computer/laptop has up-to-date virus protection + Don't open suspicious emails and remain aware of online security risks + Stand up and stretch regularly, or pop outside and have a walk around the garden for 5 minutes + Set boundaries with family/friends calling you, making sure they know your work hours + Ask others, or train in technology you may not be familiar with (more on this in our blog): See more

06.01.2022 Hearing that your "business has truly been transformed", Chloe, truly makes us smile from ear to ear! Thank you for your kick-ass review. "I don't know what we'd do without Hanna and her team. Since we've been outsourcing our admin and bookings to them our business has truly been transformed. Super organised, super-efficient in their knowledge for everything trades and admin related is absolutely second to none. They’re always positive, treat our clients like their own, have... a great attitude and we're confident they are a huge factor in our growth and growing successes. We definitely recommend them to any trades company struggling to juggle the demands of admin who want to just focus on being on the tools ... that is, except for our competitors of course." - Chloe Wedgewood, Spruce Landscaping

05.01.2022 Tomorrow happens to be World Kindness Day, so what better time to talk about the importance of kindness in your business?! Just check out this article from Forbes which details exactly WHY kindness is contagious and great for business!

04.01.2022 When was the last time you answered a call from a private number? According to research, about 87% of people will reject or ignore phone calls from blocked numbers!

04.01.2022 Meet our fabulous team: Carly! Carly is one of our contracting receptionists who has been professionally answering phones for longer than she attended school. Nowadays, instead of answering a next-generation bakelite phone, she answers her computer. She remotes into her shifts from sunny Queensland. She spends her downtime reading in her home library and has the (some say) controversial opinion that apples should only ever be juice or be crunchy and have a core. Carly is also the planning and organising extraordinaire of the team! Check out her stunning, well thought-out planner, "It's a Scheduled Life", available online at: https://inkblotva.com/product/itsascheduledlife-planner/

03.01.2022 Thank you so much for your lovely 5-star review Rosie. We love working with you! "Years and years of running my business with the frustration of phone calls looming over me every day was driving me crazy. I'm just not a phone person, but I want my clients to have the best service and experience! So when I signed up with Off-Site Reception the relief was immense. And I knew that my clients would immediately start getting a better experience and response rate. And they did. An...d they do - I can't ever imagine not using Off-Site Reception in the future. It's one of the best investments I've made in my business. And it's not expensive either! Hanna and her team really support my callers and guide them through their questions and needs. It's amazing. I get more jobleads coming through now and membership signups because people are getting the information they need quickly and professionally. Cannot recommend this service enough." - Rosie Shilo, Virtually Yours

03.01.2022 Productivity hack #20329: Only write down 5 things at a time on your to-do list. Yes, we know what you're thinking - "no way!" - right? Hear us out...... By all means, have a bucket list somewhere else and write down all things you need to remember (like next month's tasks, or next year's reminders). But for your daily to-do list, stick to just 5 things at a time. This way, it will force you to figure out what's most important, meaning you'll feel less overwhelmed. Give it a try and let us know how you go!

02.01.2022 Thinking about outsourcing a virtual receptionist to help grow your biz? We know what it's like outsourcing as a business - it can be daunting to give up some of your work. How do you know that the person you hire will be at your level? What kinds of businesses is a virtual receptionist suitable for? How do I begin? Book in for your obligation free chat about our virtual reception services today. We'll run through our easy setup process and answer any questions you may have. And you’ll get to experience our superior phone manner first hand. Go on do it take that first step towards freedom: https://bit.ly/3jU5bz4

02.01.2022 You may recognise Carly's lovely voice when she answers calls as one of our amazing reception team, but did you know Carly is also an organisational genius! Check out her newly released planner, It's a Scheduled Life - ideal for the business owner who wants structure, confidence and organisation. Rock on Carly!

01.01.2022 Who said Mondays were so bad anyway?

01.01.2022 Take 10-minutes out of your day to do this meditation. You seriously won't regret it! Mediation is so important for a number of reasons, especially during these stressful times... + Controls anxiety + Reduces stress... + Enhances self-awareness + Lengthens attention span + Improves sleep + Can help decrease blood pressure See more

01.01.2022 Say what? Fed Square is teaming up with Meditate in Melbourne to host weekly lunchtime meditation classes online? Yes, they are! Check out this great initiative from Fed Square every Tuesday online...