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25.01.2022 We decided a while ago to make a discipline of looking for and praising awesome customer service. Our eyes are wide open and our attention turned playfully towards spotting the next ORA #ServiceSuperstars What will we see... you? Or send us a dm if you recommend a business who is knocking their customer service out of the park! @jentheodore

24.01.2022 If your actions don't say Hey, customer ..we love you! then your ad copy doesn’t really matter. The only thing that really counts is what you DO to make your customers feel they like really matter.

23.01.2022 What do you need to kick it to the next level? Do you need to invest in more training? To get reinspired? Do you need an online tool for managing your reviews? Or do you just need a friendly kick in the pants(:? Hey, we can help you with all of those. ... ORA, Online Review Assistant: we help you use the awesome power of reviews to grow your business. #customerservice #business #growth #success #reviews #customerreviews

22.01.2022 Heck business can be crazy tough! You gotta have nouse, street smarts, gumption, guts...all that and more. And yet along the way with the choices we make, we get to shape who we are and what we are known for. Great success, true success even, is wholistic and comes when we embody compassion and care for others (including our team).

19.01.2022 How did you go with Friday's challenge (coming up with 5 strategies to implement this week to increase your awesomeness)? That's OK If you forgot as long as you kick your own butt and do it now. Here’s OUR answers (yes we did it!): 1. Become aware of the pace we operate at- making sure that there is more than enough space to connect with the super important things... 2. Praise Praise Praise: Encourage the heck out of ourselves and our staff 3. Focus on what we CAN do today: focus on the top three things and rock them 4. Hold ourselves to the highest standard and keep that in mind no matter how it seems there might be a shortcut 5. The answer is us: as we get in a more consistently elevated state we show up better and better #yourock #youvegotthis #business #success

16.01.2022 Any problem can have many different solutions. Keep both your eyes open and your focus on where you want to go. Keep moving and you’ll get there. #youvegotthis #business #success

15.01.2022 What little thing or small change can you make today that will point you in the right direction? Are you having #FUN along the way? What about incorporating weekly training? Whatever you decide remember those little things DO add up big time! #business #inspiration #success #fun #workhardplayhard

14.01.2022 Getting GREAT service is like a seeing a great movie..we want to tell everyone about it, right? Big shout out to @honeysucklebuderim for outstanding service from Georgia and her colleagues - helping patrons feel warm and fuzz (highly attentive, amazingly accommodating, engaging) despite the extra considerations for Covid (no mean feat). Well done on a sensational experience. We'll be back!!... #5starreview #food #restaurant #sunshinecoast #trythisplace #yourock #customerservice

13.01.2022 If you are a business that invites customers to place a review, you may wish to hear this feedback. A friend of ORA’s recently purchased a new car. The experience was incredible right up to delivery... but then something went wrong and communication was ignored. The customer felt as if because she had paid and taken the product they no longer cared about her. As the client was waiting for a reply, the car dealership sent out a request for a review. Here’s the lesson - askin...g for the review before the sale is (completely) done is shortsighted. Here’s where a client’s journey map comes in: when you map out the total experience you want your customer to have, problems like this rarely happen. The dealership could have a system whereby they check for logged issues or even better call the client to ask how they love the car and if there is anything they can do. Write your customer into the story as the hero and they will be sure to show up for you. #customerservice #feedback #business #success #reviews #customerreviews

12.01.2022 Just as the importance of a journey map for your clients cannot be overstated, so too is it critical to be aware of YOUR OWN journey map. Take some time this weekend and consider what your #1 client (YOU) really needs. Is it more training, is it high level strategic planning, is it a nap, or more play? Come up with some ideas that will make you leap out of bed on Monday! #workandplay #success #business #timeout #weekend

09.01.2022 What does it mean to make the customer the hero of the story? We've been asked this several times recently so here's a super condensed refresher: it means to listen - stop banging on about yourself or the product or how good your company is. Just listen to the customer, find out what they want and figure out a strategy to help them get there. That's it. Try it with your next interaction- see if you can get the customer to tell you what's most important to them and be their ...guide to getting it. #heroesjourney #customerservice #business #success

07.01.2022 It’s so true, people will always remember how they felt when they were with you. How do your customers feel when engaging with you? #businessgoals #success #businesslife

07.01.2022 You would be surprised by who is watching your journey and being inspired by it. #Dontgiveup #keepgoing #business #success #journey