Ostomy NSW Limited | Businesses

Ostomy NSW Limited

Phone: +61 2 9542 1300

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• Businesses
• Medical and health
• Non-profit organisation

25.01.2022 We are EXTREMELY grateful to our fellow associations; New South Wales Stoma (NSL), Ostomy Association of Melbourne (OML) and Queensland Stoma Association (QSA) plus the Australian Council of Stoma Associations (ACSA) who have been assisting our members with orders while we continue to rebuild and come back up to full capacity following the recent fire.

23.01.2022 Is your email and mobile phone number registered with us, or the details of someone you care for? If not, drop us a quick email to update your details.... Email and SMS are the best and fastest way to stay up-to-date with news and what's happening with your Stoma Association. [email protected]

20.01.2022 Our team of staff and volunteers continue to make great progress following the fire in early May and we are on the path to normal operations. We sent an update to all members with a registered email address on the 4th of June and have started sending our letters via Australia Post in the last week. If you or someone you care for hasn’t registered their email address with us, why not let us know now.... We encourage you to place your orders online through our website or by sending an email containing your member number, the product brand and code and the quantity you are ordering. Orders: http://www.ostomynsw.org.au/order_form18.php Email: [email protected] Electronic communication remains our preferred contact method at this time, allowing us the opportunity to best utilise our resources towards fulfilling orders. However, if you have an urgent enquiry please use the following numbers: (02) 9542 1300 or 0499 980 503 or 0499 980 330

17.01.2022 This week - June 8th to 14th is National Stomal Therapy Awareness Week! This nationally designed week in June acknowledges and recognises the supports and assistance our community of Ostomates receive from the health care professionals involved in our care. At ONL we applaud all the fantastic work Stomal Therapy Nurses (STNs) do and in particular would like to call out ;... Helen Richards - STN and ONL Board Member; Janet Forsyth - ONL's very own STN All our STN Scholarship award winners (past and present)

17.01.2022 Dear valued member, You are invited to join us for the Ostomy NSW Limited 2020 Annual General Meeting. When... 11:00 am, Saturday 21st November 2020 Where To attend in-person, please meet at Ostomy NSW Office - Ground Floor, 20-22 Yalgar Road, Kirrawee 2232. Spaces are limited to 50 due to COVID-19 restrictions. Streamed Live via ZOOM To attend remotely, follow this link: https://us02web.zoom.us//tZAtcu-oqTgvEtLN0e1o36MaF12TtazF8 Meeting ID: 353 078 1129 Password: 401 036 Have your say The Ostomy NSW Limited 2020 Annual General Meeting is a significant time for members to have their say on how their association operates. By attending this meeting in-person or remotely, you will be given the opportunity to nominate directors, pose questions to the chair and vote on motions throughout the meeting Agenda The 2020 AGM will seek to pass resolutions to: 1 Annual Financial Statements and Reports 2 Election of Directors (Responsible Persons) 3 Remuneration Report 4 Special Resolutions To learn more, please follow this link to the Ostomy NSW Website: www.ostomynsw.org.au/company_notices1

15.01.2022 Thank you to all our members for your support these past few weeks. We have been humbled and appreciate the high level of praise we have received for our efforts during COVID-19. There is still a long way to go following the 3rd May fire at our premises; we anticipate resuming more regular processing, pick, pack and dispatch of your orders throughout June.

12.01.2022 As most of you know, our premises were significantly damaged by fire in May, causing impacts to our usual operations. Due to a very rapid response from our management, Board, staff and volunteers, we’re pleased members still receive their supplies and we can make the following announcement. We’re operating at normal capacity! The numbers are in! With our usual monthly orders averaging 3,500, we are proud to report that in June 2020, thanks to the hard work of our staff and v...Continue reading

11.01.2022 Are your contact details up to date? One of the benefits of having registered your email address and mobile phone number is ONL provides our members with e-parcel tracking. Get the real time delivery status of your monthly supplies! Provide your updated details next time you order or send us an email today: [email protected]

09.01.2022 An article in the Sydney Morning Herald over the weekend is a great reminder to our Members that due to the ongoing CovID-19 pandemic to please allow extra time for Australia Post to deliver - approximately 10-12 working days in total. ONL sends parcels with e-tracking, a great way to receive real time updates from Australia Post once your order has been dispatched. When placing your orders, please provide your address, mobile phone number and email details.... https://www.smh.com.au//why-your-australia-post-parcels-ar

06.01.2022 We have been amazed by the overwhelming support we have received throughout our journey back to normal operations. We would like to give special thanks to our members for your kind messages. We’d also like to extend our appreciation to our hard-working volunteers and for the support we received from NSW Stoma, Ostomy Association of Melbourne and Queensland Stoma throughout these recent challenges. We would especially like to thank the members who have made donations to assis...t in our recovery. This has been crucial in allowing us to return to and maintain such high levels of support. A recap of the events that occurred On 3rd May 2020, our original Ostomy headquarters building in Kirrawee was severely damaged by a fire that spread from a neighbouring office. In response to this devastating event, our volunteers and staff implemented a business continuity plan, recruiting the support of our partner associations to ensure any disruptions to our members would be kept at a minimum. As part of the business continuity plan, all available resources were dedicated to setting up a new building to continue our operations. In order to minimise any disruptions to our members, ONL volunteers and staff worked tirelessly to achieve this in an incredibly short timeframe. We’re (almost) back to normal operations We are pleased to announce that due to a very rapid response from our management, board, staff and volunteers, we’re back to operating at full capacity. Our member dispatches are no longer being supported by our partner associations, and all orders are being fulfilled by Ostomy NSW, out of our temporary premises. Additionally, now that most of our backlog of orders has been cleared and our existing members' orders are returning to normal, we have started welcoming new members again. Delivery timeframes Please allow an extra 3-5 working days for delivery on orders. (This includes delays due to COVID-19). Order process Now that our order processing has returned to normal capacity, all member orders are being processed by ONL. We would like to request that members continue to place orders via our website or by sending us an email containing your member name and number, the product brand and code and the quantity you are ordering. Pick-up not yet available Your safety remains our top priority. Please note that due to the COVID-19 pandemic and its associated restrictions, pick-up orders are not yet available. This is to ensure the safety of the ONL community and to protect our most vulnerable members, staff and volunteers On behalf of everyone here at ONL, we greatly appreciate and thank you for the ongoing support you have shown us. Stephen Lardner General Manager

05.01.2022 Today is Ostomy Awareness Day! Ostomy Awareness Day began in 2010 to spread the facts about life-saving ostomy surgery and stop stigmas. Since 1958 Ostomy NSW (ONL) has been dedicated to providing support and assistance to our members, ensuring they have continued access to appliances on the Stoma Appliance Scheme.... As a not-for-profit company, ONL is reliant on the support of members, friends, volunteers and a small very dedicated workforce.

04.01.2022 Our AGM is this Saturday at 11am. Given Covid restrictions we encourage our members to join via ZOOM. Meeting ID: 353 078 1129... Password: 401 036 Agenda The 2020 AGM will seek to pass resolutions to: 1 Annual Financial Statements and Reports 2 Election of Directors (Responsible Persons) 3 Remuneration Report 4 Special Resolutions

04.01.2022 We would like to thank you for your continued understanding and support through these challenging times. Recent building fire You may have heard the recent news that our original building has been severely damaged by fire. Thankfully, this turn of events will not prevent our members from receiving the supplies and level of care they rely on. ... Our new ‘temporary’ headquarters We’re proud to announce that our new headquarters are operational and currently dispatching as many orders as possible. Any overflow orders are being sent via other associations around the country. It’s important to understand that the Stoma Appliance Scheme is complex and requires validation from ONL before another association can supply your appliances. All orders and enquiries should be directed to ONL in the first instance. Having now settled into our new premises, we would like to reassure you that your ONL Board, staff and volunteers are working tirelessly to minimise any disruption the recent events may be causing you. Delivery timeframes Please allow an extra 7-10 working days for delivery on orders. (This includes delays due to COVID-19). Pick-up not yet available We have not yet opened our pick-up facility, as we are still operating under safer COVID-19 guidelines and limiting face to face contact. This includes our volunteers who are encouraged to remain at home, when they would usually assist us. Even though restrictions have been easing, the health advice for seniors, in particular, remains the same, and that is to stay at home and avoid non-essential travel as much as possible. What to expect over the coming months ONL’s Board, staff and volunteers recognise that every single ONL member has an emotional interest in the continued success of the association. We understand our members rely on prompt service and our team has developed a plan on how we can continue to deliver the high level of service you have come to expect. On the path to normal operations As we continue our journey back to normal operations, dispatching your orders rapidly is our top priority. In order to achieve this however, we need your help! To assist us, we would like to encourage you to place your orders online through the ONL website or by sending us an email containing your member number, the product brand and code and the quantity you are ordering. In addition to this, we request that calls to the association be limited to urgent enquiries only for the period of May to early June. This will allow us the opportunity to best utilise our resources towards fulfilling orders. We would like to reassure you that we remain dedicated to supporting our members throughout the many challenges this year has brought upon all of us. On behalf of all ONL staff, volunteers and Board members, we would like to thank you for your understanding during this time. Stephen Lardner General Manager

01.01.2022 Medicare update From 1 Jan 2021 the Department of Health is making changes to the way Ostomy NSW claims back the cost of items provided to member each month via the pharmaceuticals benefits scheme (PBS). ONL needs your latest 11-digit Medicare number so that we can successfully claim your order costs and provide your appliances free of charge.... We kindly ask that you provide your: Full Medicare number (Eg: 1234 56789 1) Position number on your Medicare card (Eg: 1 John A Citizen) Expiry date (Eg: 08/2020) Date of birth You can provide this information by emailing [email protected] or by writing your Medicare details in the notes section when placing your next order. ***PLEASE DO NOT SEND THIS DATA VIA SOCIAL MEDIA Thanks