PCXCOM | Business service

PCXCOM

Phone: +61 1300 650 119

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• Business service
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• Telecommunication company

20.01.2022 Call Recording and Monitoring is a core PCXCom capability. Paired with our call scripts data collection we have the best opportunity to capture the customer experience. The PCXCom platform reliably records every call, inbound and outbound from the customer perspective. Every call script has a set of questions or prompts to capture the customers responses in context. Including; Inbound ACD & IVR, Predictive Dialler, Call Recording & Monitoring, Specialized QA, Call Flow Cont...rol, Metrics and impressive Reporting. PCXCom - all your agents on one powerful platform. Now available in Asia Pacific. If you are a call/BPO center owner, manager or supervisor contact us now for promo deals. https://pcxcom.com/products/apac-systems/

16.01.2022 PCXCOM - Game Changing Technology The PCXCOM Contact Centre platform is full featured and powerful. Including; Inbound ACD & IVR, Predictive Dialler, Call Recording & Monitoring, Specialized QA, Call Flow Control, Metrics and impressive Reporting. PCXCom - all your agents on one powerful platform. Now available in Asia Pacific. Contact us now for promo deals. https://pcxcom.com/products/apac-systems/

11.01.2022 The PCXCom dialler is just one module in the full PCXCom Contact Center Platform. It works seamlessly with all the other functional modules in the platform. This platform delivers a feature rich working environment for your agents, your supervisors, your QA and your IT to handle all outbound call requirements, all inbound call traffic and all reporting. The PCXCom platform delivers operational efficiencies that will turbo-charge your agents and simultaneously streamline yo...ur management and backend work. Supervisors and team leaders, manage your dialler teams with real-time dashboards. View your agents and outbound campaigns in realtime on dashboards and on wallboards. Including; Multiple Campaign, Multiple Dial Modes, Adapting Predictive with Dynamic Pacing, integrating IVR, text to speech, multiple data feeds, API, support for simple and complex scripting, Call Recording & Monitoring, Specialized QA, Call Flow Control, Metrics and impressive Reporting. PCXCom - all your agents on one powerful platform. Now available in Asia Pacific. If you are a call/BPO center owner, manager or supervisor contact us now for promo deals. #customerexperience #customerservice #dashboards https://pcxcom.com/products/apac-systems/