Peak Regional Training in Wangaratta, Victoria | Local service

Peak Regional Training

Locality: Wangaratta, Victoria

Phone: +61 407 872 228

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• Local service
• Medical and health
• Mental health service

25.01.2022 Strong influencing and negotiation skills are the key to success, whether it be for work or life in general. Knowing not only, what to say, but how to say it is a skill required for successful communication aimed at influencing positive business outcomes. Many people struggle with asking for what they need and walk away from interactions asking themselves What just happened? This workshop is designed to give the participant strategies and tools to influence stakeholders whoever they may be, and to negotiate win/win outcomes that are critical to an organisations success.

23.01.2022 Leadership skills training for key support staff and Executive Assistants who need to create strong networks, engage key stakeholders, manage multiple priorities and relationships, and demonstrate effective leadership behaviours to be effective in their role. It focuses on developing strong practices, behaviours and habits that will lead to greater individual and organisational outcomes in these roles.

20.01.2022 Dealing with difficult and ‘not so happy’ stakeholders can be challenging with individuals required to manage their own emotions, those of the relevant stakeholder, and deal with the added stress of how interactions may impact on the organisations reputation. This program will equip you with the skills to effectively handle all types of difficult or challenging situations. Whether it is managing challenging conversations, dealing with sticky situations, or problem solving with a patient, family member or any stakeholder to create a positive outcome, we will help you to keep composure under pressure and create positive, lasting customer experiences.

19.01.2022 Emotional intelligence evaluates a set of skills that define how effectively people perceive, understand, reason with, and manage their own feelings and others around them. This workshop will focusing on your ability to have greater self-awareness and in turn self management strategies to improve your effectiveness. It will also enable you to be more socially aware, understand others and build stronger relationships and achieve better outcomes.

17.01.2022 Handling challenging conversations such as delivering difficult news, managing performance, providing feedback or gaining commitment for behaviour change can be difficult and sometimes awkward for many leaders. This managing challenging conversations training will help to put your leader's mind at ease and equip them with the skills to confidently engage in these difficult conversations and work better with their team to improve performance.

15.01.2022 This workshop is designed to assist participants to build skills enabling them to identify and effectively manage potential mental health conditions within the workplace. Participants will also gain strategies for communicating with team members that present with mental health challenges. The workshop will give participants clear expectations of their roles in dealing with behaviour, and the ‘when and how’ to seek the extra help and support that may be required to get through these situations. Strategies will be gained to break the stigma of mental health and increase empathy and productivity in the workplace.