Platinum Professional Development in Perth, Western Australia | Business service

Platinum Professional Development

Locality: Perth, Western Australia

Phone: +61 8 6181 3580

Address: 55 Washington Street, Victoria Park 6100 Perth, WA, Australia

Website: http://www.platinumpd.com.au

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• Business service
• Business consultant
• Management Service

25.01.2022 Six little stories i read with lots of meanings. 1. On the day of the prayer, all the people gathered and prayed for rain, but only one boy came with an umbrella. That is faith. ... 2. When you throw babies in the air. They laugh because they know you will catch them. That is trust. 3. Every night we go to bed without any assurance of waking the next morning, but we still set the alarms to wake up. That is hope. 4. We plan, big things for tomorrow in spite of zero knowledge of the future. That is confidence. 5. We see the world suffering, but still we get married and have children. That is love. 6. On an old man's shirt was written - I'm not 80 years old. I am sweet 16 with 64 years of experience. That is attitude. Have a happy week everyone, and the GOOD news is we ARE getting through this together and there is LIGHT not too far ahead.

22.01.2022 CANCELLATIONS They are arriving in volume presently and as predicted. To highlight again the Cancellation happens Chairside, confirmed now for years (excluding Covid like symptoms). Front desk teams we need to be prepped with the correct tone, verbiage and technique when they arrive. ... Be ready with your 4+ week reentry rule and the correct verbiage. If you continue to give a late notice Cancellation your very next appointment, you will always have them and in volume. Be sure to make detailed notes every time they Cancel. Email me for a Verbiage flow chart. See more

21.01.2022 As the Easter break heads to a close, something to consider for the upcoming weeks. It's time now to use the opportunity stage 3 'triage calls' give you to fill the Dentist's books. If the Patient can wait until you are back, there and then make an appointment with the Patient to see you on your return June / July. It's time now to use this opportunity to fill the Dentist's books. Dentist's put on your BEST telephone voice and ask your valued Patient to make a convenient t...ime to come in and see you. (triage is over) "Mrs Ray, let's use this time to make an appointment around late June to come in and see me so that I can attend to this broken tooth. I'm very confident when the restrictions are lifted we will be busy and this way you can get the day and time that suits you best........." Every triage call MUST have a follow up call by the Dentist that took the call to check your Patient's wellbeing. It's called 'Excellence in Patient Care' and guess what, you now have time to do it. Now every business owner can experience what your amazing front desk teams do every day. Have fun with it.

18.01.2022 Thank you to all our Anzacs

16.01.2022 From my kitchen to you, Happy Easter to everyone. It’s a different type of Easter break for us all, it’s back to family and core values.

15.01.2022 For some, you are living through the second wave, please be safe and remain positive

12.01.2022 The TELEPHONE remains the 'hottest' piece of equipment in Dentistry, especially now! It's paramount you have a scheduling system on the Front Desk at present to help your Front Desk Team on how to schedule through Stage2. Don't assume your Team know what Stage 2 means in detail and that longer appointments are needed. Diagnostic services are not limited through Stage 2, so all calls will need an appointment and then the Practitioner can inform their Patient what will happen... now and what needs to wait. One of Stage 2s purposes is to treatment plan the Dentist's appointment book for June and July. All calls taken or made should follow these 3 important stages (and in order) to achieve a scheduled and attended appointment; 1. CHAT - always begin with a 'chat', let's catch up and see how they have been through the COVID Crisis. No doubt you will also be able to relate to their stories. Show compassion, patience and understanding through out this section. 2. UPDATE - Tell them how busy your Practice has been with so many changes happening in the last month and staying in touch with Patients and each other. How you have managed many triage calls and helping Patients remain comfortable and now preparing for the re-open. 3. SCHEDULE - Time now to make their appointment or bring an appointment forward. You have formed a relationship (CHAT), are more in each other's world (UPDATE) now take the Patient directly to the next available time. Guide them to an appointment, don't ask them for a convenient time and day. Remember you still need to ask the strict COVID-19 triage questions over the Telephone before you can make their appointment. Yes, the above does take more time. Whilst we have time there is no better use of it, than being with a Patient. The quick arrival of Stage 2 surprised many of us. Let's see how Australia responds to more relaxed restrictions. You never know, Stage 1 may only be weeks away.

09.01.2022 To all in South Australia we are thinking of you and hope you all remain safe. Level 5 still means a compassionate person on the end of the Telephone when your Patients call and they will. I feel for you and your busy appointment books having to once again move Patients when everything for SA was settling.... Give your Patients hope when they call that they will be seen as soon as possible. Keep in mind next May might be a little light with your advance bookings and a good month to take leave or attend Continuing Ed. Be safe, reach out if you need us.

08.01.2022 This was my first day on stage about to do my first workshop with my amazing team 35 years ago !!! I’ve LOVED every seconds of each year each workshop

06.01.2022 No better time than now to prepare for Stage 1 - Register Now!! https://lnkd.in/d2B9g2B

06.01.2022 To register email the office [email protected] or send a message on Facebook and then we will take care of the rest.

05.01.2022 Interesting day for Dentistry with Stage 2 announced today. Clarity on what exactly stage 2 is, still needs to happen and I’m sure the ADA will cover this on Thursday’s webinar. One thing for sure is order your rubber dam ASAP!!... Verbiage needs to be ready for opening books and getting ready for the I’ll have to wait, I have no job and similar. Confirm your already made appointments earlier than normal 5-10 days ahead and use the same verbiage should they reschedule (no cancelling allowed ) Also offering compassion through free services to our Patients to help them retain their appointments will be necessary. Please email our office for both verbiage and compassion ideas as they are too large to post. Dentistry, here it is, the beginning of our return. Let’s do it right so the recovery isn’t as long. I’m very excited for our Patients, our teams and of course our business owners who have struggled with keeping their business alive since the pandemic. Please reach out, let’s do this together and get through it quicker. Kathy Metaxas

05.01.2022 RECONDITIONING the Front Office - 2 hour Zoom Presentation - FREE with limited places Systems and Techniques discussed to recondition the Front Desk for Dentistry's re-opening. * Telephone Techniques to manage; Cancellations and Moving Appointments Forward... * Calling all your Pending Patients during Stage 3 *Using Stage 2 restrictions to prepare the appointment books for the next Stage. * Recalls now or later? Don't lose the continuity of your 'recall' system, you are going to need it again sooner than we think. * The COVID-19 Verbiage libary *The COVID Care Plans to help the Patients schedule and arrive! Let's have some fun - Reconditioning our Front Office and Yourself to receive a very different type of Patient. Email [email protected] to register your place. See you soon, Kathy Metaxas

04.01.2022 Today’s a SAD day 12 years later our Little Rock Jessica is moving on to be with her family full time