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Provider Assist
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25.01.2022 An amazing initiative to fight loneliness during a time when connection is so important <3 This pen pal service reached its goal of 1,000 notes in record time, but due to the incredible feedback is going to continue and anyone can get involved! http://ow.ly/ZbyG50B1WBF
25.01.2022 Achieving a lifelong goal at 96, this a beautiful story of following your dreams at any point in life <3 http://ow.ly/qdxf50AUUfX
23.01.2022 For Aged Care Providers, data is an essential part of providing remarkable care. With Services Australia's move to PRODA and the new Aged Care Provider Portal, there are steps you need to take to ensure your systems, processes, business operations and of course, Resident care are not impacted. Not sure where to start? Our next article highlights the important steps of getting ready for the transition and backing up your data, so that you are prepared for the upcoming online services changes in November. If you have any further questions, reach out to us and we can help! #agedcare #agedcarefunding #PRODA https://providerassist.com.au//back-up-your-aged-care-onl/
21.01.2022 We are halfway through PA's 12 'Festive Leadership Lessons' Advent Calendar already lets see what lesson 6 has in store for us! 6. FAIL, FAIL, LEARN & THEN CELEBRATE "There is absolutely no innovation without failure Brené Brown"... One of Provider Assists values is Do More, Fail More, Learn More, Be Awesome! At PA, we love to celebrate our failures because from our biggest failures we have had our biggest learnings. Particularly in the accreditation space right now it's new, therell be lots of things that we can do better and probably lots of things you try that dont go quite according to plan. Challenge next time something doesnt quite go according to plan, dont beat yourself up stop, reflect and ask your yourself What went well? and even better if?. Then celebrate yourself for embracing the failure and taking a nice big lesson from it. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number six is on our website now! http://ow.ly/NFn850xvNpO
21.01.2022 As we all know, life is not currently normal. Our industry that we are all so passionate about is facing yet another incredibly difficult period as the world confronts COVID-19. It is beyond challenging for the country and especially our Aged Care community. We know that there are lots of rumours, and so we've been gathering facts as they become available. We've shared an article of the important facts that stand for our industry as a result of the pandemic. We will update this as information comes to hand. We hope you are all safe and well in this challenging time. We are all in this together please do not hesitate to reach out for anything if you need. http://ow.ly/vRNq50zy5Uj
20.01.2022 Once again, in a time of great challenges and difficulties, we have heard the most uplifting stories from our amazing industry. Whilst undergoing a collective trauma worldwide, we have seen the generosity of humans, the strength of those considered some of the most vulnerable, incredible innovations and kindness radiating from Aged Care workers, Residents, Organisations, their families and individuals across the world. With a lot to focus on, a great of hard work ahead, and an experience that has turned normal life upside down, we think it is important that we arent being bombarded with information. But we also think we get to enjoy our remarkable industry doing incredible things so here is a collection of our current favourite Good News stories to come out of the pandemic these last few months. http://ow.ly/iFSJ50zy64e
20.01.2022 Time to delve into lesson 12! Over the past 12 days, we've explored non-traditional definitions of being a leader, and how we can all be a leader no matter any challenges we face. As we move into the new decade, we hope that with your newfound expanded knowledge on leadership you will continue to make more of an impact on people living in care, and encourage others to shine. Here is to another year of our amazing, hard-working, industry of leaders - have a very safe and happ...y holiday season! Enjoy our final lesson below, and if you missed any of our other lessons, you can visit our 12 Festive Leadership Lessons article on our website! 12. LET VULNERABILITY BE YOUR SUPERPOWER "The courage to be vulnerable is not about winning or losing, its about the courage to show up when you cant predict or control the outcome Brené Brown" Vulnerability has often been associated with a weakness. We disagree! Were big Brené Brown fans at PA, and she has taught us that courage cant come without vulnerability. Being vulnerable shows strength and is incredibly brave. We often wear an amour to protect ourselves in the workplace however, especially in Aged Care, were in an arena where daily we must take off the amour and be truly vulnerable to make real change & impact. Talking and trying to change something youre passionate about is one arena that is scary and requires you to be brave, and therefore embrace vulnerability. But holding back isnt actually helpful to anyone. Challenge: Identify an area of your life where youd like to be braver. At work, with a friend, with a cause youre passionate about. Now think about what gets in the way of you being brave in that arena. How will you embrace vulnerability to overcome these things to step up, be brave and be seen? http://ow.ly/zwVD50xCGAK
19.01.2022 Welcome to Day 2 of PA's 12 'Festive Leadership Lessons' Advent Calendar! 2. ADAPTABILITY MAKES THE DREAM WORK. "It is not the strongest of the species that survives, nor the most intelligent. It is the one that is most adaptable to change Charles Darwin"... Adaptability is to be said the #1 skill needed to survive the future of work. Change is inevitable and constant for the Aged Care Industry requires us to be able to adapt and change. Without being able to adapt to changing circumstances we cant grow, evolve and move forward. Remember just because weve always done something in a certain way, doesnt mean its still the right way to do it. Think outside the box! Push yourself to approach something completely different out of your day to day by taking a chance on a bold idea. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number two is on our website now! http://ow.ly/hx4X50xrbAj
18.01.2022 October 1st is International Day of Older Persons. The theme this year, 'The Journey to Age Equality', aims to bring attention to and prevent inequalities such as negative stereotypes that exist towards old age in our society. We have been loving the steps taken towards this path - a great example has been https://iview.abc.net.au//old-people-s-home-for-4-year-olds Never before have we from the PA office heard so many people not in our industry; our friends, complete strangers (i.e. Uber drivers!) talking so positively about the show and older people! Brilliant!!! To find out more information on IDOP and how we can work together as changemakers to make a difference, visit the UN's IDOP page here: https://www.un.org/en/events/olderpersonsday/
18.01.2022 We are back with a fresh start to the week and a new lesson in PA's 12 'Festive Leadership Lessons' Advent Calendar! 5. PROGRESS OVER PERFECTION "Done is better than perfect Sheryl Sandberg"... From a young age, it is often drilled into us the idea of striving for perfection, and in the workplace, perfect can be a progress killer. When it comes to innovation, we can procrastinate on getting things done in a quest for perfection. Our advice is to throw the idea of perfect out and just start on something. Have a great idea to improve something at your facility? Why not just get started, pull your idea together and start sharing it and collaborating with your team, so your residents start benefiting sooner. Dont wait for your idea to be fully cooked before you start sharing it. Challenge - Get Cracking! A working draft of something is a great way to collaborate and get feedback to refine, dont be scared that people will judge its not perfect. Get a start on your ideas before its too late. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number five is on our website now! http://ow.ly/A5ZX50xuMmk
18.01.2022 With news frequently changing, and in this extremely challenging environment, this month will continue to look a little different for our industry update. This month, well focus on sharing the important facts for our community, as well as resources, information and support for throughout this time. http://ow.ly/NMeD50AEHRn
18.01.2022 The 2020-21 ACFI Rates are here! http://ow.ly/IDrM50Amwyl
16.01.2022 We see lots of Providers doing similar remarkable programs with incredible results! Premiering tonight - whos watching with us? http://ow.ly/yk5u50vKvP8
16.01.2022 A beautiful moment and an exceptional man: Captain Tom Moore, the 100 year old WWII veteran who raised $59.2M for Britain's National Health Service walking 100 laps of his garden, has been knighted by the Queen. http://ow.ly/YhKc50AEHX7
15.01.2022 Back in April, we published our first collection of Good News Stories. We felt that with the difficulties that our industry faces it was important to highlight the amazing moments that we get to see, be it in Australia or across the world. A few months on, and our industry has continued to face increasingly challenging times. In the face of everything, incredible stories of love, sacrifice, innovation, kindness and humanity are still being shared. We know that the hard work and challenges have not ended, but we do want to continue to share those moments of light, the amazing examples of humanity across the world, the exceptional people working or living in Aged Care, or older people accomplishing amazing things in the face of adversity. http://ow.ly/L4Nd50B0Qke
14.01.2022 Feeling great with lesson 8 of PA's 12 'Festive Leadership Lessons'! 8. FROM LITTLE THINGS, BIG THINGS GROW "Great things are done by a series of small things brought together Van Gogh"... We often look at things as one huge outcome and get overwhelmed with how were going to achieve it and great things sometimes end up in the too hard basket. This could not be truer in our industry right now with the momentous job ahead of us. What we need to do is break things down into a series of small little projects or milestones and have a focus on completing a small project rather than just the big lofty goal at the end. Small bite size progress can be made and that allows you to adjust your plan along the way. This will mean its much easier to bring people along on the journey. Challenge: Think about a change you want to make in your facility. Whats the very first teeny tiny step to achieving that? Just do thatthen afterwards sit back, reflect and plan your next move. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number eight is on our website now! http://ow.ly/58lg50xxUy1
14.01.2022 Snapshots in time: Photographer captures love and romance between couples who have been together for decades <3 http://ow.ly/G5WX50vKypP
13.01.2022 21-27 September 2020 is Dementia Action Week. This year's theme is 'Dementia: A little support makes a lot of difference'. Kicking off today - World Alzheimer's Day - each day of this week Dementia Australia will be sharing tips and tools to help support people living with dementia living their lives in full. Visit the Dementia Australia Action Week website for more information, see the daily tips and to get involved! https://discrimination.dementia.org.au/action-week/... #dementiaactionweek #dementiaawareness #dementiaaustralia #dementiaactionweek2020
13.01.2022 Together, the world is redefining ageing. http://ow.ly/8RRe50vKyG7
13.01.2022 We are back again, with day 10 of our leadership lessons! 10. BE KIND TO YOURSELF, NOT JUST OTHERS "If you want to feel happy, do something for yourself. If you want to feel fulfilled, do something for someone else Simon Sinek"... We work in the business of caring for others, and there can be no greater fulfilment caring for others; however, it is also so important that we care for ourselves first and foremost. Like when youre on a plane youre told to pop your own oxygen mask on first. Self-care is any activity that we do deliberately to take care of our mental, emotional, and physical health. Although its a simple concept, in theory, its something we very often overlook. Just make sure you know that self-care isnt a selfish act; it is actually a fundamental need. If were not the best version of ourselves, how can we provide the care we want to, to others? Challenge write a list of self-care activities that you would enjoy so when you get a moment, youre ready to rocknroll! We asked around the office for some inspo. Some activities that came up were a lovely bath, a swim in the ocean, a walk-in nature, stretching and even just taking some deep breaths! Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number ten is on our website now! http://ow.ly/hxmR50xAyd2
13.01.2022 It is time for day 7 of PA's 12 'Festive Leadership Lessons'! 7. THINK OF SOMEONE OPPOSITE TO YOU & INCLUDE THEM "Strength lies in differences, not in similarities Stephen Covey"... It is so wonderful to see the focus on diversity and inclusion in the new Aged Care Quality Standards. It is a given why we need to be kind, caring and respectful of each persons identity, culture and diversity. However, it is even better when we understand that diversity brings new ideas and ways of doing things. Even though a diverse team can bring many robust and challenging conversations, those conversations lead to innovation and big thinking and incredible outcomes. We live in a truly diverse world and need to focus on how we embrace those different to us and harness the power of a diverse team. Challenge Push yourself to find someone different to you and include them in something youre working on Magic will happen! http://ow.ly/3KT850xwZa7
12.01.2022 By now, you may have already transitioned to PRODA and the new Aged Care Provider Portal. But are there any more steps you should take to ensure a smooth transition? The answer is yes! In this article not only do we explore some of our favourite features of the new portal, but also the one thing that we encourage all Providers to check before submitting a claim! Not quite across PRODA and the ACPP? That is no problem - check out our other topics in the series! #agedcare #agedcareaustralia #agedcarefunding #PRODA http://ow.ly/olwS50BMEjZ
12.01.2022 The exceptional and inspirational Captain Sir Tom Moore, the centenarian who raised approx. $60M AUD by walking laps of his garden to raise money for charity, is hosting a podcast series. Aiming to help combat loneliness in older people, the podcast forms part of a campaign to 'donate your words' - tackling the issue of isolation by encouraging people to have a meaningful conversation with an older person. http://ow.ly/uPfn50CaYgf
12.01.2022 We love our industry! <3
11.01.2022 Volunteering, learning and enabling connections: a great reminder of how helping each other in difficult times can mean so much <3 http://ow.ly/ESqg50B9fvu
11.01.2022 A change of seasons and a big few months of news. Let's wrap up what has been happening in the industry throughout August and September! http://bit.ly/2MOLn26
11.01.2022 We are feeling fine, with lesson number 9! 9. SHHHYOUR MIND NEEDS IT "Mindfulness isnt difficult. We just need to remember to do it Sharon Saltzberg"... A huge part of personal leadership is the ability to make decisions with a clear mind. There is no questioning we live in a busy world, always connected, thanks to technology making our minds very busy. A busy mind can impact wellness & happiness, so practicing mindfulness helps us live our best version of ourselves, enabling us to contemplate situations objectively before taking action, making for more level-headed leadership. Mindfulness involves bringing yourself back to the present moment and having a conscious awareness of something. It is, however, often thought you need to sit on a mountain top to do this, but we can assure you that isnt the case. You can do this through your everyday walking, eating or just having a quiet moment. Challenge: Start now challenge yourself to sit and have a mindful moment, you may be surprised what ah-ha moment you have. If you need some tips we at PA LOVE the Headspace app. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number nine is on our website now! http://ow.ly/fwpY50xyU4W
10.01.2022 With news and information in our industry changing at an increasing pace, we've collated the latest industry updates and resources that are important to our community. Our latest update focuses on sharing helpful information, resources and guides that can assist along with recent news and announcements. http://ow.ly/7zVr50BklAJ
10.01.2022 Happy International Nurses day to the amazing nurses in our beautiful industry and around the world. More than ever, we are in awe and appreciation of what you do. Thank you every day. We love you! #nurse #agedcare #internationalnursesday
10.01.2022 The 2019-20 ACFI rates are here! http://bit.ly/2LlwxA0
10.01.2022 We are nearly at the end of our 12 days of festive leadership lessons here is our second last lesson, number 11! 11. THINGS NOT GOING TO PLAN MAKES US STRONGER "Life is never perfect. We all live some form of Option B Sheryl Sandburg"... Resilience is the strength and speed of our response to adversity. We all face difficulties and challenges in our lives, as a result, our resilience can be impacted. At Provider Assist we love the idea that we enact our Option B when Option A hasnt worked. This philosophy helps us be more resilient and bounce back when things havent gone the way we may have wanted. You can also help others in these times you never really know what is going on in someone elses world. Just remember to show your support to people in challenging situations, we often live in fear we will say the wrong thing but staying silent can make us or someone, feel more isolated. Just letting people know you are here and happy to sit in the mess with someone can go a long way. Challenge If you know someone going through a rough time this holiday season reach out to them and be there for them. You dont need to fix anything for them just sitting with them in their stress or sadness or grief is the greatest gift. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number eleven is on our website now! http://ow.ly/Dsd250xBzKr
09.01.2022 Stepping into the future: interactive Virtual Reality facility tours are here! http://bit.ly/2XC2B53
09.01.2022 'Find someone to love, and keep on loving them' <3 Beautiful age-old advice shared by Aged Care Residents. http://ow.ly/EedY50wlvw7
07.01.2022 A big few months as we hurtle towards the end of the year, and an incredibly news-heavy number of weeks! Funding extensions, the Federal budget, updates to the Government’s funding reform project, Royal Commission hearings and special reports - we've wrapped up the latest news in one place to help keep you up to date. http://ow.ly/Mrej50CbYZW
06.01.2022 Is the new funding tool almost here? Lets explore the facts! http://bit.ly/2U6x2A9
05.01.2022 It is Day 3 of PA's 12 'Festive Leadership Lessons' Advent Calendar! 3. TAKE A WALK IN SOMEONE ELSE'S SHOES "Ive learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel Maya Angelou"... The best leaders are those that can problem solve from the point of empathy. Truly entering someones frame of reference and walking in their shoes to understand the emotions underpinning that persons experience rather than just assuming what could be happening, is where power change and leadership occurs. Empathy is a skill that can be learnt and developed, although it is not to be confused with sympathy. Empathy is when you understand the emotions of another but not necessarily share them, which is critical in Aged Care. Challenge next time someone comes to you with a problem to solve, ask lots of questions and actively listen to someones views to truly understand what is happening for them. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number three is on our website now! http://ow.ly/HWtw50xs5yn
05.01.2022 Stories about connection, new friendships, bonds formed and mentors sharing wisdom are incredibly powerful - especially right now. We love this story of a connection project in Victoria - another example of remarkable people helping each other. http://ow.ly/fxi650BqV63
05.01.2022 July was a big month for the Aged Care Industry - read all about it here! http://bit.ly/2U4iSj7
04.01.2022 Welcome to PAs 12 Festive Leadership Lessons Advent Calendar! Over the next 12 days in the lead up to the festive season, we wanted to share our thoughts on leadership, and offer 12 lessons on what being a leader and leadership means to us at PA. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Let's get into number one - on our website now! 1. Every...one is a leader, including you. http://ow.ly/6kvv50xoXSq
03.01.2022 There has never been a time where the recognition of every person working in Aged Care is more crucial. The dedication, hard work, sacrifice and love shared by people working the industry from cleaners, to admin, to volunteers, to hospitality teams, to nurses and carers and every role in between is immeasurable. Thank you. #ThanksforCaring #AgedCareEmployeeDay To get involved and find resources head to https://agedcareday.com.au/
02.01.2022 Welcome to day 4 of PA's 12 'Festive Leadership Lessons' Advent Calendar! 4. DARE TO BE REMARKABLE "How dare you settle for less when the world has made it so easy for you to be remarkable? Seth Godin"... Dare to be remarkable is a way of working at Provider Assist. We define remarkable as a standard of unexpected exceptional quality that people cant help but notice and feel inspired to rave about! Being remarkable is brave and sometimes scary. This, however, is what the Aged Care industry needs right now ordinary people like us to stand up and be remarkable. Challenge We encourage you to deeply understand your purpose in the world and the purpose of your organisation. When your purpose connects with the work you do, then inspiration, happiness, and being remarkable follow. Check back each day to open a new window in our advent calendar, or head to our website to read our Leadership Lessons article - we'll update it each day with a new lesson! Number four is on our website now! http://ow.ly/Uz9w50xt717
02.01.2022 Next in our series on the transition from the Aged Care Online Claiming Portal to PRODA and the Aged Care Provider Portal, we cover data access! With the shift to a new portal and access levels transitioning, what better time to get prepared, review access processes and learn about the next set of changes. This article covers all things data access, the major differences between access in each portal and of course, what you need to do to get ready! If you want to know more about the transition to PRODA and the ACPP; have questions about what is changing; or want to know the next best steps to take - check out our other topics in the series! #agedcare #agedcareaustralia #agedcarefunding #PRODA http://ow.ly/a3zN50BKusA
