Public Transport Ombudsman in Melbourne, Victoria, Australia | Community organisation

Public Transport Ombudsman

Locality: Melbourne, Victoria, Australia

Phone: +61 1800 466 865

Address: PO Box 538 Collins Street West 8007 Melbourne, VIC, Australia

Website: http://www.ptovic.com.au

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25.01.2022 Just a reminder we are closed tomorrow for the Thank You Day/AFL Grand Final public holiday. If you need to you can still contact us on: [email protected] 1800 466 865 (leave a message)... We’ll respond to you from Monday 26 October. Photo: AFL #aflgrandfinal #thankyouday

24.01.2022 Lest We Forget. Remembrance Day is an important reminder for everyone in Australia to pay tribute to members of the armed forces who have died in the line of duty. Today at the 11th hour on the 11th day of the 11th month we encourage all of you to take a minute to remember them. #RemembranceDay #LestWeForget

22.01.2022 As Victoria moves toward COVID-normal, access for all is as important as ever. We’re pleased to see the continued focus on accessibility on public transport with the release of the Accessible Public Transport Action Plan from the Department of Transport. The action plan sets out the steps the Victorian Government is taking to improve access to public transport. You can read the plan at: https://transport.vic.gov.au//accessible-public-transport-... #accessibility

22.01.2022 Well done Victoria!

18.01.2022 Victorians will be able to enjoy a summer outdoors mostly free of masks, with masks now only mandatory on public transport, indoors and where you cannot physically distance outside. Here's how the rules will be changing in the next few weeks: https://ab.co/3flQcg4

18.01.2022 This #NAIDOC2020 we respectfully acknowledge the traditional custodians of the land in which we operate our services, and pay our respects to Aboriginal and Torres Strait Islander peoples and to Elders past, present and emerging. Get involved here: https://www.naidoc.org.au/get-involved/naidoc-week-events. Image: The 2020 National NAIDOC Poster, Shape of Land, was designed by Tyrown Waigana, a Noongar and Saibai Islander man. Tyrown, a Perth-based artist and designer, was na...med as the 2020 winner of the prestigious National NAIDOC Poster Competition. #AlwaysWasAlwaysWillBe

17.01.2022 Welcome to all our new followers. The Public Transport Ombudsman (PTO) is an independent office that investigates public transport complaints. We provide free and fast resolutions to public transport disputes, and work with its operators on systemic complaints to help improve Victoria’s public transport system. We handle complaints about: Service delivery, such as cancellations, reliability, punctuality and overcrowding Myki and ticketing... Use of land and premises by operators, including noise and dust from public transport construction sites Condition and accessibility of transport infrastructure and vehicles, including stations and stops, ramps, myki equipment, lifts, stairs, carriages, signs and information notices Staff conduct, including Authorised Officers and complaint handlers. You can contact us here on Facebook, via our website at https://www.ptovic.com.au/complaints or by phone on 1800 466 865.

15.01.2022 #MemoryLaneMonday looking back at a decorated Flinders Street Station in preparation for Her Majesty Queen Elizabeth II’s Royal Visit with Prince Philip in 1954. The banner above the clocks reads: ‘Calling All Boys Leaving School, Good Openings Exist In Railways, Apply Head Office Spencer St.’ How times have changed! Photo: John Lanphier via Historical Melbourne Instagram

14.01.2022 It's AFL Grand Final Week in Melbourne, despite it looking a little different this year. Due to the Thank You Day/AFL Grand Final Eve public holiday tomorrow, Friday 23 October, public transport services will run to a Saturday timetable across Victoria. Check the timetable via the Public Transport Victoria app or online at https://www.ptv.vic.gov.au/journey/ before you travel to plan your journey. Photo: David Crosling/AAP Image

14.01.2022 #MemoryLaneMonday back to the 1960s at Flemington, with these stylish ladies arriving at the track for the Melbourne Cup. The Cup is going to look a lot different this year, with no crowds allowed due to COVID-19 restrictions. Flemington Station was constructed in 1886. The current station building with a covered roof was provided in 1944, and at the same time, the stairs were replaced by asphalted ramps, making it much more accessible to Flemington Racecourse. Photo: PR Image via Daily Mail

13.01.2022 Great to see Vision Australia collaborate with Public Transport Victoria to ensure the new PTV app provides blind and low-vision passengers voice over and talk back capabilities, as well as larger font. We support having transport information that is not only in real time to support the #COVID19Vic recovery, but that is also fully accessible to all Victorians. Further functionality will be added in the coming months. https://www.premier.vic.gov.au/getting-victorians-ready-tra

13.01.2022 Public transport is operating as normal right across Victoria, including the Night Network at weekends. When travelling on trains, trams and buses please #StaySafe and keep your distance from other passengers with these simple tips: - Avoid busy services by travelling outside peak times (7am to 9am and 4.30pm to 6.30pm) - Wait for passengers to get off before boarding - When raining, take an umbrella to avoid shelters... - When using escalators, stand four steps away from the person in front and avoid walking up or down - Consider hopping off a few stops early and walking Remember #facemasks are still mandatory for all Victorians. If you have #Covid symptoms you must get tested and stay home while awaiting your results. More tips at: https://www.ptv.vic.gov.au/more/coronavirus-covid-19/

12.01.2022 We welcome the Victorian Government’s announcement today in the #StateBudget that $1.48 billion will be spent on building 100 new modern and accessible trams in Victoria. https://www.theage.com.au//what-the-budget-means-for-you-2 #Victoria #Accessibility

10.01.2022 It is National Carers Week, giving us an opportunity to recognise, celebrate, and raise awareness among all Australians about the diversity of carers and their caring roles. In the lead up to the International Day of People with Disability on December 3, the ABC Australia is looking for people with a disability to tell their story. Submissions by this Sunday 18 October at the link below: https://www.abc.net.au//callout-for-writers-with/12731676

08.01.2022 The PTO Annual Report for 2020 shows that consumer concerns related to #COVID19Vic included issues about ticketing and refunds, social distancing and hygiene on the network. Here are some more 'Fast Facts' from the report. If you have an issue relating to public transport you haven't been able to resolve with the operator, you can contact us: 1800 466 865 or https://ptovic.com.au/complaints Read the 2020 Annual Report: https://ptovic.com.au/abo/publications-media/annual-reports

06.01.2022 Public transport is operating as normal, though the 25km travel limit remains. When travelling, please keep your distance from other passengers with some simple tips: - Avoid busy services by travelling outside peak times (7am to 9am and 4.30pm to 6.30pm) - Wait for passengers to get off before boarding - When raining, take an umbrella to avoid shelters... - When using escalators, stand four steps away from the person in front and avoid walking up or down - Consider hopping off a few stops early and walking More tips: https://www.ptovic.com.au//covid-19-restrictions-have-ease

04.01.2022 #MemoryLaneMonday is this snapshot of Collins Street in Melbourne, the photo submitted for the city's bid to host the 1956 Olympics. The caption reads: 'Looking westwards along Collins Street from Melbourne's eastern boundary, the home of leading doctors and dentists, clubs and fashionable shops.' Photo: Public Record Office Victoria

04.01.2022 Restrictions have eased in metro Melbourne in line with #COVID19Vic roadmap to reopening. You can now leave your home for any reason, however the 25km travel limit remains until Nov. 8 at 11.59pm. Read what is allowed, plus tips for a safe commute, at our website: https://www.ptovic.com.au//covid-19-restrictions-have-ease

03.01.2022 #MemoryLaneMonday is the No. 468 tram picking up workers at the end of the shift at the Small Arms Ammunition Factory in Maribyrnong, in Melbourne's West. The conductress is ‘swinging the pole’ preparing the X1 class 'Explosives Factory' tram for the return trip to Footscray. What year do you think this was? Photo: Melbourne Tram Museum

02.01.2022 #MemoryLaneMonday back to the 1960s at Flemington, with these stylish ladies arriving at the track for the Melbourne Cup. The Cup is going to look a lot different this year, with no crowds allowed due to COVID-19 restrictions. Flemington Station was constructed in 1886. The current station building with a covered roof was provided in 1944, and at the same time, the stairs were replaced by asphalted ramps, making it much more accessible to Flemington Racecourse. Photo: PR Image via Daily Mail

02.01.2022 Today marks the next stage of #COVID19Vic lockdown restrictions easing, however face masks are still mandatory and the 25km limit (in metro Melb.) still applies. Public transport continues to operate as normal. Where you can, you must continue to work from home, and exercise, socialise and shop within 25km of your home. https://www.theguardian.com//melbourne-stage-4-restriction

01.01.2022 #MemoryLaneMonday from the fascinating archives of the Public Record Office Victoria (PROV) back to the 60s at the level crossing in New Street Brighton (this is 1967). If you have taken any photos of how different this year has been the PROV is currently seeking images for their upcoming online exhibition all about 2020. Entries due today for their 'new normal' exhibition, details at: https://prov.vic.gov.au/vac-gallery-call-submissions-2020 ... Yes this is the same street where #TheBlock sold five houses at their highest ever auction prices last night. Photo: Public Record Office Victoria