Purposeful CX | Other
Purposeful CX
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25.01.2022 Purposeful CX's vision is to be a platform where individuals and organisations are able to ignite change through #empathy, creative play and #curiosity. Embraci...ng these principles and surprisingly, mindfulness, means we are able to: 1. Be playful with the sometimes feared ambiguity of human centred design 2. Cope with the chaos of complex social and business transformations projects and; 3. Produce empathetic and human centred ideas We will have the privilege of having the beautiful Kate Hubert talk to us about her journey into mindfulness. Kate has been practicing meditation for more than 20 years and is very passionate about teaching others the benefits of having a Mindful practice. We can't wait to show you what Kate has planned for us all! If you haven't bought your ticket yet, seriously drop everything (not your coffee please, that would be messy!) and book your ticket to see Kate, Harvee, James and Anne-Marie talk to us at Purposeful CX on Thursday 28th of Feb. Hope to see you (breathing) there! Book your ticket here: https://bit.ly/2BFDLsS #meditation #mindfulness #humancentredesign #cx #event #brisbane
24.01.2022 Is it Tuesday already? This event is getting real! Only 2 days left to book your tickets for Innovation For Social Impact. Book your tickets here: https://bit.ly/2BFDLsS #Event #CX #Humancentredesign #Innovation
24.01.2022 Such an interesting metaphor! Let's make customers enjoy their purchase experience. Start by making sure every step is as smooth as possible. Can you think of anything else? #customerexperience #howmightwe #purposefulcx #smooth #think #purchase #marketing
24.01.2022 We’re super excited to announce that Stephanie Yeo from RedEye will be a speaker at our upcoming Purposeful CX event, on the 11th of July. She’ll help us understand the link between CX and Employee Experience through Culture Hacking, the feedback culture and Manager Experience. Book your spot to join the conversation! http://bit.ly/pcxevent-ex... Stephanie is an experienced people specialist with experience in customer and employee experience. She is passionate about taking people on a journey: whether that is creating environments that foster a sense of belonging and growth at every level, or creating experiences that have a positive lasting impact. When Stephanie isn’t running workshops or coaching team members and team leaders, she can be found out and about at brunch or learning something new. Book now: http://bit.ly/pcxevent-ex #conference #ex #cx #speaker #brisbane #designthinking #businessculture
23.01.2022 We're super excited to have the legendary Aaron Birkby Founder of Peak Persona at our next Purposeful CX event on the 2nd of May. Here is a bit more about Aaron: Aaron Birkby is a startup founder, having successfully built and exited several technology companies over the past two decades, for which he was awarded the Australian Entrepreneur of the Year by the Pearcey Foundation in 2016.... Today, Aarons passion lies in unlocking human potential, which he does through his role as CEO of Startup Catalyst, leading missions to international innovation hotspots like Silicon Valley, London and Israel, and through his role as co-founder and CEO of Peak Persona, which delivers programs teaching techniques for sustainable high performance and for building high-growth organisations. You don't want to miss Aaron share his wisdom with us all! Grab your tickets to hear this very special surprise talk Aaron has prepared for you. Book your tickets here: http://bit.ly/2UTP38k
22.01.2022 Only 1 week to go before the first PCX of the year, Innovation for Social Impact | Get Up With Purpose! - Breakfast. Did you know that if you want to come to Pu...rposeful CX with a friend, the second tickets is $15 OFF? Come learn #innovation, #creativity and social impact from our three awesome speakers. We can't wait to see you there! Are you still reading this? Book that ticket and get your discount now! https://bit.ly/2BFDLsS #SocialImpact #Brisbane #Event #Corporate #HumanCentredDesign
22.01.2022 JAMES, DID YOU SAY "GOOD BEER"? What's the link between the protection of the #environment, social good and #beers? Join us on the 28th of Feb and meet James G...rugeon, founder of The Good Beer Co. In his 20-year career, he has been a change-maker, pioneering corporate social responsibility at a major banking group, negotiating ground-breaking, multi-million dollar partnerships that cut carbon emissions, creating a national (UK) Healthy Air Campaign, and forming an alliance between a new energy company and leading environmental organisations to generate $3 million in funding. Impressive, right? James will tap into the difficulties encountered by good causes, the existing solutions to face them and why businesses that act for good are successful. Want to come hang out with James and say hi? Click on the link to book your Ticket: https://bit.ly/2BFDLsS
20.01.2022 We are excited to announce our next PCX event on the 2nd of May in Brisbane is now live. https://events.humanitix.com.au/measuring-the-impact-of-cus Our three fantastic speakers, Gunjan Allen from eHealth, Philip Slade from Suncorp and Michael Barnard from Customology, will help us understand "How to Measure the Impact of Customer Centric Practices" by sharing their experience and learnings. Pretty exciting!... Thrilled to welcome WeWork Brisbane, the platform for creators as our event sponsor, and Affix Recruitment as our proud partner. Big shout to these legends for helping us put together this awesome event! We can't wait to see you there! Earlybirds tickets are limited and available now! https://events.humanitix.com.au/measuring-the-impact-of-cus
20.01.2022 Come meditate, innovate, be creative and learn from our incredible speakers. Don't let FOMO bite you later! Tickets available until 7 pm today! Book your ticket: https://bit.ly/2BFDLsS #brisbane #innovation #creativity #upskilling #CX #PCX
20.01.2022 When thinking about our customers' journeys, we can't just ignore the fact that people act differently while on their phone. This "safe zone" seems to make all the difference. Can you relate to it as well? #ex #cx #socialmedia #behaviour #mobilephones
19.01.2022 Oh dear! Say hell yes if you relate!
18.01.2022 Wondering how to keep your customer experience authentic? Ask not more! Here is a great and quite simple way to do just that. You can thank us later!
18.01.2022 'Great speakers, well put together event'. 'Good atmosphere with open discussion'. 'The inspiration toward making the world a better place rather than engineering or the sake of it.' These are some of the things our previous attendees had to say about Purposeful CX. Feeling major FOMO? Join our mailing list to not miss out any future events! http://www.purposefulcx.com.au/ #purposefulcx #empathy #events #brisbane #feedback
17.01.2022 Positive reviews feel good, but they won't teach you much about what you can improve. Negative reviews should not be just a number or a rating. Take the time to ask people why and they will give the most valuable feedback. #reviews #comments #unhappycustomer #cx #customerjourney
17.01.2022 Empathy is essential when it comes to designing something.
17.01.2022 We're so excited to introduce you to our first speaker for our next event on July 11: "Employee Experience, Igniting Remarkable CX". It's time to get excited for the awesome Kerrie Brown! She is an EX professional who has spent the last decade of her career helping companies build inspiring workplace cultures. She knows how to play strategically and tactically and is most happy when challenging the status quo in organisations. Book your ticket now and join the conversation on July 11! http://bit.ly/pcxevent-ex
17.01.2022 I wasn't sure how using AI could help us reconnect with our customers, but this made me think twice about it. Yes, data is important for good personalisation. However, this is not enough to stand out from the crowd! In this article, you can read about 5 examples of how AI can make you go from good to great customer experience, just by using customer behaviour data. ... #cx #data #AI #purposefulcx #behaviour
16.01.2022 Sometimes, it's better to keep things simple to make the most important ones stand out. #cx #minimalism #design #humancentreddesign #simplicity #ex
15.01.2022 Throwback Thursday to last month's Purposeful CX! Next event is on the 2nd May and we will be announcing details soon. #event #innovation #socialimpact #cx #brisbane #purposefulcx
15.01.2022 We can't wait to hear Michael Barnard from Customology - Customers for Life talk about the Value of Customer Centric Practices at our next PCX Event on the 2nd of May. Here is a bit more about Michael: Michael oversees a team of Customologist with combined talent across strategy, data science, and technology, who help brands understand and influence customer behaviours. Michaels experience in human centred design is foundational in our principles of design thinking and sta...rting with the customer, focusing on how brands engage, keep, and grow customers. Michael is an experienced and articulate public speaker and commentator, not afraid to ask the hard questions, provoking insights, challenging viewpoints, and creating true thought leadership. Sales end soon! Book your ticket to avoid any FOMO and secure your spot. http://bit.ly/2UTP38k Hope to see you there! #cx #empathy #customercentric #event #speaker
12.01.2022 Join the conversation on the 11th of July and learn how to ignite remarkable CX using employee experience. Enhance EX in your organisation, discover The Power of Moments in EX, understand the link between EX and CX and more. Speakers will be announced very soon but dont wait to get your tickets, weve already reached 40% of capacity! Hey Brisbane peeps! How would you like to change lives and help us make Purposeful CX meaningful for those who need it most? Our upcoming eve...nt, Employee Experience: Igniting Remarkable CX, is supporting literacy programs for young girls in third world countries.Every ticket purchased will support young girls to develop the critical skills they need including critical thinking, decision making, communication, relationship-building and self-confidence among others. Get your tickets today! Book:http://bit.ly/pcxevent-ex
12.01.2022 Want to be one of our next Purposeful CX speakers? If you are based in Brisbane, Sydney or Melbourne and you have experienced and measured first-hand positive business results from applying Customer Centric practices, we would love to hear from you. Please fill out the form in link: http://bit.ly/2HX91HI... Do you follow us on Linkedin? Check out our new Purposeful CX page: https://www.linkedin.com/company/purposeful-cx/
11.01.2022 I'm sure you guys have plenty of examples popping in your mind right now. Share them in comments! #cx #purposefulcx #design #humancentreddesign
11.01.2022 Ouch! No. 6 really hurts our UX soul! These things would make us run away from a website in a matter of seconds. They are obviously annoying as visitors, so why do we keep seeing them as good ideas when designing a website? Would love to hear your thoughts!
10.01.2022 The past few weeks have gone so fast! The next Purposeful CX is in 3 days. Did you get your tickets already? Come join us and our speakers from Suncorp, eHealth and Customology on the 2nd of May and learn about How to Measure the Impact of Customer Centric Practices! Book Your Tickets Here: http://bit.ly/2UTP38k
10.01.2022 Almost there! Ale and I are getting very excited: only 3 days to go before Innovation For Social Impact! Grab your ticket to our first Purposeful CX for the year. See you on Thursday!
10.01.2022 We're happy to launch our first Lunch & Learn event at Purposeful CX, on the 11th of July. "Employee Experience: Igniting Remarkable CX" will help you understand what is Employee Experience, the link between EX and CX, the Power of Moments, EX best practice and much more. Earlybird tickets limited and ending on the 10th of June!... Shout out to WeWork and Affix Limited who are helping us make this event amazing, fun and inspirational. More info & Booking: https://events.humanitix.com.au/employee-experience-ignitin
09.01.2022 Harvee Pene has some great stories to tell you about Social Innovation. Discounted tickets still available for your +1 ! BOOK NOW: https://bit.ly/2BFDLsS
09.01.2022 Wow, that was epic! Thanks so much to all of the people who supported us at last week's Purposeful CX event especially to everyone who attended and Delphine, Amaury, and Fatima who volunteered their time to make our first #PCX for the year rock! To our speakers Harvee Pene, Kate Hubert, Anne-Marie Walton and James Grugeon for sharing their knowledge with us all.... Watch this space as our next event will be announced soon. It'll be on the 2nd May so SAVE THE DATE! #PurposefulCX #SocialImpact #Inovation #Event #CX
08.01.2022 'Your customers are not numbers, nor are your employees.' Intriguing? Read this article to know more about, and tell us what you think in the comments section!
08.01.2022 Were super excited to announce that Stephanie Yeo from RedEye will be a speaker at our upcoming Purposeful CX event, on the 11th of July. Shell help us understand the link between CX and Employee Experience through Culture Hacking, the feedback culture and Manager Experience. Book your spot to join the conversation! http://bit.ly/pcxevent-ex... Stephanie is an experienced people specialist with experience in customer and employee experience. She is passionate about taking people on a journey: whether that is creating environments that foster a sense of belonging and growth at every level, or creating experiences that have a positive lasting impact. When Stephanie isnt running workshops or coaching team members and team leaders, she can be found out and about at brunch or learning something new. Book now: http://bit.ly/pcxevent-ex #conference #ex #cx #speaker #brisbane #designthinking #businessculture
07.01.2022 Does she seem familiar to you? For the first time ever at PCX, Ale Wiecek passed on her role as MC to be our third and final amazing speaker on July 11. Ale will help us go back to basics and understand the Human-Centred dimension of EX. Shell tell us more about the Power Of Moments in the workplace and how to use Empathy in Leadership to craft memorable Employee Experiences. If you dont already know Ale, here is a bit more about her: Ale is a respected voice in the emergin...g space of Human-Centred Design, Design Thinking, Customer Experience and the Future of Work. Ale is on a mission to eradicate poor customer and employee experience by bringing her expertise on topics such as Empathy, Customer and User Experience Mapping, Digital Transformation, and Design Thinking organisations. We only have 5 seats left! Dont wait to book your: http://bit.ly/pcxevent-ex #cx #ex #conference #designthinking #backtobasics #purposefulcx #powerofmoments
07.01.2022 The awesome Philip Slade will tell us more about How to Measure the Value of Customer Centric Design at our next PCX Event on the 2nd of May. Here is a bit more about Philip: As a Behavioural Economist and Psychologist for more than 15 years, Phils work has primarily focused on the practical application of these fields to improve individual and organisational decision-making.... Phil holds a fundamental belief that poor individual decision making is the cause most of the worlds social, political and economic problems. Phils mission in life is to help people globally become better decision-makers in all areas of their life, in order to make the world a better place. Phil leads the Behavioural Insights Team of the Digital Innovation Lab at Suncorp and is the co-founder of Decida, a cutting-edge business creating digital tools to globally scale ways for people to access AI micro-coaching, conceptual frameworks, psychological tools and practical decision-making apps. Come and join the conversation with Philip, Gunjan Allen, Michael Barnard, Aaron Birkby, the PCX team and book your tickets now! http://bit.ly/2UTP38k A surprise might be waiting for you... #cx #event #conference #brisbane #speakers
05.01.2022 Anne-Marie Walton will be our speaker on the 28t of Feb. We can't wait to hear her talk! Book your ticket: https://bit.ly/2BFDLsS
04.01.2022 We created Purposeful CX to guide and support our community of students, corporates and designers-wanna-be's to become more human-centric. To help them craft beautiful and meaningful experiences with humanity in mind. It's for us an honour to help students and young individuals in getting started on their human centred design journey. Keen to see how it's done? Check how some students managed to walk in a customer's shoes. Link below
04.01.2022 SAVE THE DATE! Super excited to be launching our next Purposeful CX transition #event on 28th of February! The gorgeous Delphine and I have been working hard behind the scenes in putting our first transition event live. What does this mean? Follow this link to find out more! https://youtu.be/iZZQn-iIT4s... My mission is to empower individuals and organisations with accessible and affordable #customer #experience #design and purpose-driven methodologies so we can all, together, make the world a better place. This is just a small milestone on this journey, so I hope you can join us on the 28th! Excited to hear the incredible stories around social impact from and James have themselves worked on and executed across their organisations. Early bird tickets are on sale until Monday 18th February. Limited tickets so book yours now!
03.01.2022 The incredible Gunjan Allen will be one of our three speakers on the 2nd of May on our next Purposeful CX. Here is a bit more about Gunjan: Her expertise is in understanding how we successfully bring people and tech together today to transform tomorrows organisations. She has significant experience as a marketing specialist, with at least five years focusing on CX, with digital marketing expertise so she understands the value of data. She has expert knowledge of strategy dev...elopment, planning and implementation and a curious and customer-centric mindset. Over the last two and a half years, Gunjan has led, coordinated, and provided strategic oversight to significant customer-centric, complex, HCD-led, behaviour change projects. Feeling major FOMO? Come hang out with Gunjan and the PCX crew and book your ticket here: http://bit.ly/2UTP38k #humancentreddesign #cx #event #conference
