RAVENCO | Local service

RAVENCO

Phone: +61 415 468 330

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• Business consultant

20.01.2022 Thought it’d be good to evaluate how social distancing has affected the cellar door wine tasting experience Details to come. **Would love to hear other people’s experiences (of any industry) in the comments! **

17.01.2022 Listen & they'll tell you! You don't need to have all the ideas, be a receiver of ideas! A great little interview that without mentioning Design Thinking specifically, manages to VERY clearly highlight the importance of the 1st stage in a Design Sprint - Empathy / Customer Research! Brian also has some great comments on survival mode vs embracing change and leading with a positive 'where to next' attitude. ... Note: Nothing mentioned here has anything to do with being a big company. Small business can & should be doing this too.

17.01.2022 Human-centred design makes better doors ;) It can be applied to any and all aspects of your business, products & services too.

16.01.2022 A nice article outlining impacts to the retail customer experience as lockdowns are relaxed. Great to see a mainstream article discussing how touch, smell, perceptions, psychology, environment and 'theatre' can affect behaviour.

14.01.2022 Are you having to rethink how you operate and how you deliver your services? Design Sprints are a fast, fun and affordable process that help you solve complex challenges and validate ideas before investing heavily. Designsprints.online steps you through... - understanding changing customer behaviour - identifying new opportunities - developing solution ideas - prototyping and testing those ideas Reduce the risk & investment of trying something new. Work online and on your schedule in a visual and fun environment. Access guidance and help when needed. Working with a business coach or advisor? Perfect! DesignSprints.online is a totally collaborative platform and really excels when used in small teams. Comment Demo Please if you’re interested in a no obligation Zoom based group demo session.

14.01.2022 Free Event! - Customer Service in the time of COVID. Customer Service can always be a bit of a mine-field and something that is all too often an afterthought for some businesses. This should not be the case! Serving your customers better and putting them at the heart of your business model is key to your success. Join me, Nick Stanley, founder of Runway, for a discussion with Rob Young, co-founder of Siotti. We will talk about how to survey your customers, respond to their... feedback, and improve your business model. We’ll also be talking about some of the challenges introduced by COVID and innovative ways to deal with them. This is a forum style discussion that will allow Q&A with participants. September 15, 2020 10:00 AM - 11:00 AM AEST Tickets are free, and a zoom link will be sent on registration. Head over to Runway Virtual and register now! https://runwayvirtual.co/events/40818 Runway

11.01.2022 "Just spent over an hour in an apple store - So outdated! They're targeting the wrong clients!" "Shop was full of over 60s retirees all with ipads in their hands and the 20-somethings staff asking them tech questions they don't understand and then up selling to latest top of range devices." An interesting observation sent through to me by a friend. ... Apple revolutionised the in-store experience for tech products but has their success and broad adoption led to a significant change in their bricks-and-mortar customers? If so, are their sleek and minimalist stores still hitting the mark or is it time to make some changes? What do you think could be changed to better meet an ageing customer base's needs? What about your own business? How have your customer demographics changed over time?

11.01.2022 Is this you and your business right now? Trying a bunch of stuff that's maybe not working too well? Maybe it's time to try a different approach, get a fresh set of eyes and look at your business from a different perspective ;)

09.01.2022 SPECIAL REPORT: COVID-19 & The Future of Commerce - A Look at the Dramatic Shifts in Consumer Shopping Behaviour. Some interesting stats and insights! How might these views affect your business? Source: https://cdn2.hubspot.net//MedZing2020-Future-Of-Commerce-R

08.01.2022 Fast, fun & affordable business design - Quickly develop, test and validate your ideas, then turn it all into a detailed business plan like you’ve never seen be...fore! - All Online. - On your schedule. - With help inbuilt guidance - Access to help and facilitation when you need it. Check http://www.designsprints.online/businessdesign or message us for more information about how we can help turn your idea into reality.

07.01.2022 The businesses that prioritise innovation right now are the ones that will unlock post-crisis success! How are you monitoring what your customers want or need in today's new world? What impact have new rules and regulations had on your business? Now more than ever, small businesses need to: ... - Understand their customer's changing needs & behaviour. - Have a fast & structured process for developing ideas, improvements and adjustments to their business. - Understand how these changes and solutions might integrate and affect their existing service. We've built an ecosystem of affordable and simple solutions that can help! - Our FREE anonymous suggestion box platform Siotti can help you openly engage with your customers in private, away from review sites and socials. - Our Designsprints.online solution steps you through the solution design process in a fast, fun and affordable online environment. - Our RAVENCO Service Design service can help you incorporate changes and newly developed solutions into your business. Ask for some help. Reach out with a comment or private message for a free no obligation chat.

07.01.2022 Get along to the Geelong Small Business Festival 2020! There's no excuse, it's all virtual this year so you can attend from your couch instead of running all over town to different venues! I have a little spot this year too, where I’ll share just a little of my experience delivering, designing and leading remote services over the last 20+ years. Key points:... - Virtual innovation is NOT just for big business. - The time to innovate is now! - Key tools that make virtual innovation easier & successful. - A brief live demo of an online workshop run by a small team. My session is amongst some great stories of innovation and change so block out the day, be inspired and start innovating - you can do it too! https://www.eventbrite.com.au/e/adapting-to-change-tickets-

04.01.2022 Hats off to Westpac on Pako St for looking at ways to personalise their customer experience and add a little surprise here and there! - Went in this morning for a bank cheque. - they noted who it was made out to (a car dealer) and asked if I was buying a car. - I said yes and they popped a car air freshener in the envelope with the bank cheque and said ‘enjoy your new car’. ... Simple, cheap but personalised and unexpected service. Well done.

03.01.2022 Lots of ideas is great but..... yeah, I think we've all been lost in a wall of post-its at some point, questioning what help it's really been! Don't let innovation overwhelm you - use the right process, guidance and tools and get the results you need to move your business forward! Register for my free GSBF session and I'll show you an online innovation tool that makes problem solving dead simple! ... https://www.eventbrite.com.au/e/adapting-to-change-tickets-