South Australian Health and Community Services Complaints Commissioner in Adelaide, South Australia | Government organisation

South Australian Health and Community Services Complaints Commissioner

Locality: Adelaide, South Australia

Phone: +61 8 8226 8666

Address: Level 4, East Wing, 50 Grenfell Street 5000 Adelaide, SA, Australia

Website: http://www.hcscc.sa.gov.au

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25.01.2022 The HCSCC has refreshed its brochures and facts sheets. Visit www.hcscc.sa.gov.au/hcscc-brochures/ to see whats available.

25.01.2022 LISTEN | Our Commissioner spoke to Radio Italia Uno last Friday about consumer rights.

24.01.2022 NUNGA TAG | Come down to South Adelaide FC and say hello. We are at the annual Nunga Tag event.

23.01.2022 Our latest newsletter HCSC Connect is available to read. Follow the link to have a look www.hcscc.sa.gov.au//up/2020/07/20_07-HCSCC-Newsletter.pdf

23.01.2022 The HCSCC is still available if you need help resolving a complaint. Please use the online complaint form on our website.

23.01.2022 The #SAHCSCC is open for business. You can email, write and call us. Visit www.hcscc.sa.gov.au.

23.01.2022 Know about your health and community service rights? Speak with the HCSCC.

22.01.2022 Here’s a month-to-month breakdown of our health contacts in 2019-20. The HCSCC had a total of 2298 contacts in the last financial year. This was slightly fewer than the previous year because of the Office’s coronavirus management. More: http://ow.ly/C2VG50CpHWA

22.01.2022 This is the percentage of health contacts about major services the HCSCC has had in the first half of 2019/20.

22.01.2022 On behalf of the whole HCSCC team, we wish everyone a safe, happy and healthy Easter long weekend.

21.01.2022 ICYMI | Heres the Commissioners chat with Antonio Dottore on Radio Italia Uno.

20.01.2022 The National Code of Conduct for Health Care Workers, endorsed by COAG Health Council in 2015, makes conversion therapy unlawful in the provision of health services. Health Complaints Commissioners can take complaints about this.

20.01.2022 This is how our community service contacts broke down by sub-category. More: http://ow.ly/UqBM50Cu5Q8 .

18.01.2022 READ | An important message from our Commissioner Grant Davies. Click here: http://ow.ly/Crk950ySFQM

18.01.2022 RIGHTS | You have a right to have your privacy respected and your personal information kept confidential and secure. For more information, visit: http://ow.ly/l8iW50BZdPn.

17.01.2022 ORDERS | The HCSCC have made it easier for you to check what orders weve issued under the Code of Conduct about unregistered health care workers. Just scroll to the bottom of our home page and follow the direct link. If youre concerned about an unregistered health care worker, speak with the HCSCC.

16.01.2022 READ | Expectations of health and community service consumers are high and are only likely to increase as people become more engaged in their care. HCSCC Associate Professor Grant Davies latest blog for Flinders University

16.01.2022 Lest we forget.

16.01.2022 READ | The latest edition of HCSC Connect is online.

16.01.2022 How did we perform in 2019-20? Here’s a snapshot. Find out more here: http://ow.ly/RoLv50CjmTb.

16.01.2022 ICYMI | Anyone claiming to be able to treat or cure COVID-19 may be breaching the Code of Conduct for Certain Health Care Workers. If you have concerns, speak with the HCSCC. More: ow.ly/5yh750yXbJS.

16.01.2022 The HCSCC is looking for someone to join our team. We have a short-term vacancy for an Information and Assessment Officer. Details: https://www.iworkfor.sa.gov.au/page.php

15.01.2022 The HCSCC is pleased to present its new logo and brand. Click the link to read more: http://ow.ly/99nr50AloMX.

14.01.2022 HCSCC staff are working from home to #StopTheSpread. This means we have a limited phone service. If you wish to make a complaint, you can fill in the complaint form on our website. Watch this video to find out how.

13.01.2022 If youve received a complaint, the HCSCC can help. Speak with us or visit: http://ow.ly/K5PS50zzi0m for advice.

11.01.2022 RIGHTS | You have a right to be fully involved in decisions and choices about services planned and received. For more information, visit: http://ow.ly/fpph50BWV10.

11.01.2022 There are a lot hoaxes and misinformation circulating about COVID-19. Remember to only get information from trusted sources. Anyone claiming to be able to treat or cure COVID-19 may be in breach of the Code of Conduct for Certain Health Care Workers. If you have any concerns, you should speak with the HCSCC immediately. More: http://ow.ly/jkxc50yXbW1.

11.01.2022 DID YOU KNOW | The HCSCC administers the Code of Conduct for Certain Health Care Workers. The Code must be displayed or available if you visit a Health Care Worker who falls within its jurisdiction. For more information, visit: http://ow.ly/wI3j50yeSUP

10.01.2022 Here’s the percentage of health contacts by sub-category in 2019-20. The number of contacts about private and public health services were almost the same. More: http://ow.ly/9rwS50CrFGM.

10.01.2022 RIGHTS | You have a right to be listened to and to comment on, or make a complaint about services sought or provided to you. For more information, visit: http://ow.ly/KzIh50C3sL1.

09.01.2022 WATCH | The HCSCC has brochures available in an easy read format. Find out how to access them on our website.

09.01.2022 It was a very busy week last week for the HCSCC. It began with a complaints management session, led by the Commissioner, for Repromed in Dulwich and finished with a radio interview (with much more in-between).

09.01.2022 The HCSCC saw an increase in community services contacts in 2019-20. More: http://ow.ly/bKbo50CsTwg.

09.01.2022 HCSCC staff are back in the office and normal services are resuming.

07.01.2022 The HCSCC today has released a public summary about an own motion investigation into the care of people with a disability by SA Health in acute settings in South Australia. More

07.01.2022 IMPORTANT NOTICE COVID-19: The Premier of South Australia, the Hon. Steven Marshall MP on Monday, 16 November 2020, advised anyone who could work from home, should work from home. As a result HCSCC staff will be working from home from Tuesday, 17 November 2020. There may be delays in handling your complaint. The HCSCC will prioritise complaints based on urgency.

06.01.2022 Speak with the HCSCC if any unregistered health practitioner says they can treat or cure COVID-19 in South Australia. They may be breaching the Code of Conduct.

06.01.2022 ICYMI | Whats next?

05.01.2022 READ | The latest edition of HCSC Connect is now available to read.

05.01.2022 HCSCC staff are working from home but we are open for business. You can email, write and call us. We are on reduced services for calls and are only responding to urgent or emergency matters. Visit www.hcscc.sa.gov.au/contacts/ to find out how. (No face-to-face appointments)

05.01.2022 Please contact us if you have concerns about any unregistered health care worker claiming to treat or cure #COVID19. Speak with the #SAHCSCC immediately if you have concerns the Code of Conduct is being breached. More: http://ow.ly/Viaj50z2Jei.

04.01.2022 Of the 1029 contacts the HCSCC received in the first six months of 19/20, 970 were about health services (public, private and non-government organisations) across South Australia. Heres the breakdown:

02.01.2022 The Health and Community Services Complaints Commissioner has issued an Interim Prohibition Order against Ms Hoai Thu Vu.

02.01.2022 OUTAGE | The HCSCC is currently experiencing a network outage which is affecting our ability to receive calls and emails. We apologise for any inconvenience this may be causing. We will let you know when things are fixed.

01.01.2022 Media Release | Important changes to the Office of the Health and Community Services Complaints Commissioner’s work practices has seen an increase in conciliations and investigations and fewer contacts staying open for longer than 365 days.

01.01.2022 Great advice from SA Health.

01.01.2022 LISTEN | Join our Commissioner on Radio Italia Uno from 3pm talking about the HCSCC. Click here: http://tun.in/sfjGa or 87.6FM (SA only).