Service NSW | Government organisation

Service NSW

Phone: 13 77 88

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25.01.2022 IMPORTANT CUSTOMER UPDATE

23.01.2022 Travelling from South Australia? You must now complete a declaration form upon entry to NSW: https://www.service.nsw.gov.au//complete-nsw-entry-declara

21.01.2022 Given current capacity restrictions, wait times at Service Centres may be longer than usual. We apologise for any inconvenience and encourage customers to complete transactions online where possible. We have also cancelled all scheduled driver tests in our Northern Beaches Service Centres (Warriewood and Brookvale) from Monday 21/12 - Wednesday 23/12. We will review this closely and will likely extend this if the Health Orders for Northern Beaches are extended. All customers will be able to reschedule their test at no cost. Surrounding Service Centre locations have also cancelled tests for customers who reside in the Northern Beaches.

20.01.2022 The new stimulus voucher scheme announced today means every NSW resident aged 18+ will be eligible for four $25 vouchers worth $100 in total that can be used at restaurants and cafes and on arts and tourism attractions across the state. Vouchers are not yet available but will be rolling out over coming months. Stay tuned for more info at nsw.gov.au

17.01.2022 Finding information and services to support carers just got easier with the launch of a new portal on the Service NSW website. The portal provides a one-stop-shop for carers' to access programs, services, payment and concessions. Find out more here: https://www.service.nsw.gov.au/guide/carers #NationalCarersWeek

14.01.2022 Never share personally identifiable information over the phone to a stranger. If you have been receiving unusual phone calls from people claiming to be from Service NSW, report it to Scamwatch Remember, we would never call you out of the blue asking you to share personal details. https://www.scamwatch.gov.au/report-a-scam

12.01.2022 The Inner West Netball Association has been successfully using the COVID Safe Check-in this year. All of the spectators, coaches managers and umpires at each game have been checking in to make sure that the game is safe for everyone, as well as social-distancing on the court. Download the app here: https://www.service.nsw.gov.au//check-covid-safe-business-

09.01.2022 If you need to stay home or are self-isolating, remember that you can complete most transactions online or by calling us at 13 77 88: https://www.service.nsw.gov.au/

08.01.2022 Are you a parent of a teen who has had their driving test? We'd love your feedback on the experience so we can help young people feel more supported during the process. Take the survey here: https://www.research.net/r/surveyp-c

07.01.2022 To keep everyone in NSW safe, New Year's Eve celebrations on the harbour will be different this year. Find out how this may affect you: https://www.nsw.gov.au//covid-s/major-events/new-years-eve

07.01.2022 We have been alerted that customers are receiving unusual phone calls from people demanding payment and claiming to be from Service NSW. Remember to never share personally identifiable information over the phone to a stranger. You can report these incidents to Scamwatch: https://www.scamwatch.gov.au/report-a-scam

07.01.2022 From 1 January, hospitality venues and hairdressers will be required to use the NSW Government QR code check-in. Learn more: https://www.nsw.gov.au//c/customer-record-keeping/qr-codes

06.01.2022 Please note our Service Centres will be closed 25, 26, 28, 29 Dec & 1 Jan. You can ring our Contact Centre on 13 77 88 from 7am to 7pm Monday to Friday (except for the public holidays 25, 28, 29 Dec & 1 Jan). Our Contact Centre will remain open for support with Covid-19, Disaster Welfare and New Year's Eve passes. We wish you all a very safe and happy holiday.

03.01.2022 We’re adding more features to the Service NSW app now home to the easy and secure Covid Safe Check-In.

02.01.2022 JUST ANNOUNCED: The Service NSW app’s QR code check-in going live across the taxi industry. Passengers can scan the taxi’s unique QR code using the camera on their phone for a COVID-safe journey: https://www.service.nsw.gov.au/campa/service-nsw-mobile-app

02.01.2022 Please note that our call centres and service centres are closed Monday. For all COVID enquiries, the COVID-19 hotline will remain open on 1800 020 080. We wish you all a safe and happy long weekend.

01.01.2022 Looking to head to South Australia for a visit? As a NSW resident, you can't travel by car to South Australia through regional Victoria, so you will need to find another route for that road trip! Check this guide to border restrictions if you're planning travel or call the COVID-19 hotline on 13 77 88 for 24/7 assistance. https://www.nsw.gov.au//what-you/border-restrictions/guide