Sitesupport in Emerald, Queensland | Information technology company

Sitesupport

Locality: Emerald, Queensland

Phone: +61 7 4987 7577

Address: 6/14 Hospital Rd 4720 Emerald, QLD, Australia

Website: http://www.sitesupport.com.au

Likes: 25

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• Business service
• Information technology company
• Computer repair service

25.01.2022 Hi Everyone, Just letting you know that there is a new round of RANSOM WARE emails currently propagating around Australia. These emails are variations on the "Australia Post" theme and the "Attached document" theme. Both have the capacity to severely impact your business if activated.... As a general rule I advise: Not to enter Captcha codes to any postal tracking site Not to open invoice / refund attachments from email (Cryptowall) The emails may look similar to the attached images: Please pass onto all relevant staff members, family and friends as you feel appropriate. While it is also good policy to ensure that your AV and mail scanning software is up to date, most consumer grade AV protection will not be able to prevent or clean up the infections in these emails. Therefore the best policy is prevention through education and not opening the emails at all! If you would like to know more about our easy to use Business Grade Malware protection from $2.20 per PC per month, please contact me. Kind Regards, Liam MacKay Director SiteSupport - IT Consultants Ph 07 4987 7577 [email protected] www.sitesupport.com.au www.sitekeeper.com.au www.backupgenie.com.au

24.01.2022 As if to exemplify our recent post, we have just been delivered a PC that has been encrypted by ransomware. It is not recoverable. It will need to be rebuilt from scratch with total loss of data on the device. We also need to go through the whole network and make sure that the ransomware has not encrypted other devices and data storage then run a deep inspection in case the offending malware is anywhere else on the network. ... There is even a risk that their existing backups may be encrypted. Not even including time lost for the client and the cost of having to recreate any data on the device, the cost of recovery and cleanup is going to be MORE than the yearly cost of one of our business continuity devices. If this machine had been protected, we would have have it restored back to to a clean state in less than 30 minutes. Business Continuity folks. Every business has to give this serious consideration. Please call us.

23.01.2022 Great to see the uptake of the following security enhancements across our client base: - Dedicated firewall devices - Implementing 2 factor authentication on Office 365 - Business grade routers (no, not your Telstra router) that support secure remote access to the business network - Moving from basic backup systems to a Business Continuity model for rapid recovery in the event of a disaster... There is still work to be done across the small business sector however as even today a large, local business had their email hacked (no 2FA in place) and another new client that I visited hadnt had a backup for over 12 months (they assumed it was working). If you havent taken steps towards "hardening" the security on your business network and considering the real cost if you lost your data/server, please give us a call on 49877557. One phone call might save you thousands in dollars and lots of pain. Take care.

23.01.2022 If you are considering a better way to have the IT in your business managed, please consider our "SiteKeeper" Managed IT services. Visit www.sitekeeper.com.au for more information and to request a quote

23.01.2022 All setup at BeefTech and ready to help!

21.01.2022 Update your business website or tweak it so that you rank higher than your competitors. SiteSupport is a local web development business serving the Central Highlands for over 10 years.

21.01.2022 We have established effective partnerships with a variety of IT related providers both in the local area and beyond. We currently assist our clients with: IT Consultancy Network Installation and Support... Managed IT Support Disaster Mitigation and Recovery IT Planning IT Audits Custom Software Development Website Design and Development System Monitoring and Early Intervention Project Consultation Graphic Design and Branding IP Security Camera Systems VOIP Phone systems Audio Visual Solutions See more

21.01.2022 Small businesses are a major target for hackers due to a lack of security and understanding of security requirements. Dont become a cybercrime statistic! Contact us about our small business security packages that give you a fighting chance online and help you to sleep at night. If you would like some FREE cyber security awareness posters to put up at your workplace, please contact us and we can email them across to you.

20.01.2022 Spent a day at the local High School Careers Day. Was great to talk to the students about potential career options in the field of Information Technoloy. Emerald State High School We had a pretty ARGB setup which attracted much attention but the fun part was infecting a virtual PC with WannaCry ransomware then recovering that same virtual in under 5 minutes with our Datto SIRIS unit. We had students and teachers watching with interest.... The face tracking camera messed with a few minds and many were impressed by the 32 curved monitor. A big thanks to i-Lan Technologies and Draytek Australia for the giveaways. The kids loved the printed product folder especially when they realized that they could keep them! I-LAN Technology DrayTek Aust & NZ Also to the team at Datto for the X2 box. The demo was a big hit. We had kids coming back a 2nd time just to see the virtual PC get destroyed then recovered. Datto Inc.

18.01.2022 As a business owner, it is worth asking yourself this question: If my computer/s server crashed today and no data was recoverable, what impact would it have on ...my business? Most businesses that we have recently asked this question answered "Catastrophic!" At SiteSupport, we focus on long term IT solutions for your business that protect you from loss and increase productivity. We are a proud local business providing IT support since 2002. Find out more in the attached flyer and give us a call for a complimentary "Business IT Health Check"

17.01.2022 With the changing business landscape around us, we have had an increased number of inquiries about websites and web related projects. As a result, I have added to my web development team and have designers standing by ready to start on your project. The link below outlines a special opportunity that I have in place for new website projects as well as the option of a landing page or "squeeze" page.... A squeeze page is like a mini website that gives you a web presence without the cost and complexity of a full website. This link is an example of an extended "squeeze" page https://sitesupport.com.au/online/ A squeeze page is quick to setup and get started. For $990 inc plus hosting, it is a great way to get a fantastic looking presence up and going. It can also be used for a special project or feature that you would like to promote. Please visit the link above (yes this is a genuine and safe link - I am glad that you asked) and let me know if there is web related project that I can assist with at this time. Kind Regards, Liam MacKay SiteSupport

17.01.2022 Just finished our Data Protection and Recovery Session. It was a great session with some excellent feedback. Being able to bring this sort of awareness to small business in our area is of great importance. A number of the attendees appreciated being made aware of just how easy is can be to suffer a critical loss but also with the right gear and advice how they can recover quickly.... Smashing the laptop was certainly a highlight. Thanks to my great staff Steve, Edward and Kay who did most of the heavy lifting on our end to make it happen and to the guys at Datto. Have to give a shout out to Stacey Wheeler at Inner Bean/Very Eventful for the awesome food www.innerbeanhub.com.au Also to the Pink Ladies of Emerald for helping with the clean up afterward.

13.01.2022 If you are still doing "backups" of your business data and systems then you are at risk. It is time to move to the next generation of data protection. We are no longer recommending data backup.... Let me explain At the start of last year we began the search for a system that would not only "backup" data but ensure that our clients would experience minimal if any downtime and be able to continue working during the disaster recovery process. This is.. Business Continuity Traditional backup technologies simply "backup" your data. While this is great, it takes time to restore data. If you have a lot of data it takes a lot of time. During this time your business is dead in the water. Real Word Scenario We recently tested a real world recovery scenario where a business with two virtual servers, a moderate amount of data and 15 employees had a failure of the host server early on a Wednesday morning. We had a backup (because we check backups daily) of both servers but would need to rebuild the host server and restore the 2 servers from backup. This is what we found 1. Client had no server all day while the host server was at our office being rebuilt 2. No sales or transactions could be entered or orders placed 3. No emails 4. Staff that require computers not able to work all day but still had to be paid 5. Restoration of backups took nearly 10 hours 6. Restoration ran overnight and SiteSupport staff work all night to have server operational and back to client by 4 am the next morning. So nearly 12 hours of after hours rates 7. Extra hours have to be worked to enter all data not entered during downtime Estimated total cost to the business for not having the server for just one day? Over $10,000 Not any more Our search for a better solution for our clients resulted in us partnering with international provider of business continuity systems. Our new business continuity solutions ensure that your systems can be back up and running with less than 10 clicks and in minutes not hours. With this solution, the scenario above would have seen: 1. A "virtual" copy of the server/s activated and operational within 30 mins 2. The actual server recovering in the background and ready to switch back to normal operation within 2-3 hours 3. Zero or near zero cost for SiteSupport staff to manage this and near zero downtime for the business We now have this solution in our office because we are not going to recommend a solution to our clients that we dont use ourselves. We have solution for businesses of all sizes and when compared with the cost of data loss and recovery they work out to be very reasonable. We also have some excellent EOFY incentives to help make the shift to a better way of protecting your systems and data. If you would like to know about how our Business Continuity services can keep your business running, please contact us. We can provide more information and a customised quote.

12.01.2022 Email and user interaction is one of the main sources of malware and scams. Train your staff to question and not assume. https://www.youtube.com/watch?v=yMnUEXhCenA (wait right until the end)

10.01.2022 Have you considered the REAL cost of computer failure in your business? Ask yourself these questions? - Do I take a backup of my critical data on a regular basis? - Is this backup stored in a safe location? - How do I know that the backup is actually working? - When was the last time that I tested the backup?... - Is my whole computer/server backed up and not just the data? - What impact would having my main PC/server down while it was rebuilt have on my business? We focus on disaster management systems that can have our clients back up and running in minutes not days. These systems form part of our contract support model. Feel free to contact us at www.sitesupport.com.au for more information.

09.01.2022 Careers Day at Emerald State High School

09.01.2022 Our new premises

08.01.2022 Last call for registrations for our Data Protection and Recovery presentation next Tuesday here in Emerald. Registrations are closing soon so sign up at https://events.sitesupport.com.au/... to enjoy a FREE business lunch and see the latest in business continuity technology

08.01.2022 Unique insight into a ransomware transaction (appears to be legit article) This is an interesting insight into the "business" of holding company data to ransom. The ransomer is very much treating the whole thing as a business transaction even down to the tips at the end. Yes the link is safe :) https://threadreaderapp.com/thread/1289199296328298497.html... It is also a reminder of the cost of NOT having adequate security measures, staff training and recovery processes in place. This is exactly the scenario that I demonstrated at the Careers Day yesterday when I showed how we can recover from a ransomware attack quickly and without having to pay the ransom. If your IT provider has been talking to you about "upping", "strengthening" or "hardening" your business IT security PLEASE take heed. If your IT provider hasnt had a conversation with you about this recently, then maybe a call to SiteSupport is in order on 4987 7557 To make it easy, if you own a business and/or you know another business who might benefit from an IT security review, please share the link below as it includes a special offer for our system audit. https://sitesupport.com.au/intro/

07.01.2022 At our recent business continuity day we had one of our participants destroy this perfectly good laptop then within minutes of this happening we had a recovered version of the laptop running on the screen. Don't let data loss and system failure cripple your business. Talk to us about our solution that keeps you working during a disaster.

06.01.2022 We have a limited number of client vacancies available for businesses looking for reliable, ongoing IT support. Please contact us via our website at www.sitesupport.com.au for more information.

06.01.2022 Places are filling quickly for our Data Protection and Recovery Day on the 10th of November. Don't miss out finding out how to better protect your business data and be able to recover quickly after a data loss event. See post below for more info or register at:... http://events.sitesupport.com.au/ This event is for businesses of all sizes who are concerned about data safety and protection.

06.01.2022 What is your acceptable level of IT risk in your business? I recently ran a security check on a the main office PC at a new client that I have started working with and they were distressed by the potential loss and damage to their business that was on just one PC. See the image below for the result of the scan. The scan looks at many factors that contribute to the risk and places a dollar value to that risk. ... I often find the same thing when speaking with business owners about backups. More often than not, business owners dont know if they have a back up and if they do whether it is actually working. Do you get confirmation each day that your backup was successful? Have you tried restoring data from your backup to confirm that the data is valid? As an IT provider to small business I ensure that my clients are informed about the status of their backups with a monthly report. You may like to try our "Business IT Health Check" at the link below. You can have the results emailed to you. We do not harvest emails or contact you unless you request it. Free Business IT Health Check: http://www.sitesupport.com.au//free-it-health-check/ Find out more about SiteSupport here: http://sitesupport.com.au/intro/ SiteSupport is local Business IT service provider serving the Central Highlands for 15 years

04.01.2022 Hardly used DEMO gear at great prices We will be attending a local careers expo in August and as part of our stand we will have a selection of business related IT equipment on display. Rather than send this gear back to our suppliers, we are offering it to our clients at exceptional pricing. The gear will basically be brand new and only on display for about 4 days for one day.... We have created a page on our procurement portal shop.sitesupport.com.au where we will list the gear that will be available for purchase. All equipment must be invoiced and paid for before the end of July. You can see the list of available demo gear here: https://datto.amp.vg/xl/d0h1tp1d9tw8h

04.01.2022 We are now at our new premises behind Brumbies. We also welcome Stephen Hartley to our team. Steve brings over 30 yrs of IT experience with him. At SiteSupport we focus on proactive IT management for your business. Rather than just fixing things when they break, we use advanced software tools and management systems to reduce the risk of downtime and losses to your business. Monthly reports show our clients what we have been doing for them. Just last week during the storms an...d power outages, our daily monitoring of backups saved our clients potentials losses in the 10s of thousands. Each day as part of service, our staff check our clients backups and resolve any issues. Did you also know that our backup and monitoring service is so comprehensive that our clients qualify for a reduction on their Cyber Security Insurance? Please call us on 4987 7577 to make an appointment with one of our consultants to discuss how we can take the worry of managing your business IT out of your hands but still leave you in control. Business IT and Networking (sorry we dont support home users) Web design and hosting Servers and cloud solutions Locally based for nearly 20 years www.sitesupport.com.au www.cqwebsolutions.com.au

04.01.2022 Having an up to date and well presented website helps you stand out from the competition. Dont let Sensis and Local Search baffle you with stats and data about what their listings are doing for your business. A well setup website will do the same for much less. We dont use either service and our websites rank at the top of Google searches. So do many of our clients. Without the help of costly directory services. Try these searches:... "piano teacher emerald" - Look for Studio 88 Emerald "catering emerald" - Look for Very Eventful Catering "crane hire emerald" - Look for Dynamic Crane Hire "cleaners emerald" - Look for Pink Ladies of Emerald "cabinet maker emerald" - Look for Allens Cabinets "web design emerald qld" - Look for CQ Web Solutions Give us a call to discuss how we can either get your business online or smarten up your existing website. Our office is now on Yamala St behind Brumbies. Ph. 4987 7557 www.sitesupport.com.au

04.01.2022 Time for a website update or to improve your website ranking on Google? I have just completed a number of SEO (Search Engine Optimisation) projects for local Em...erald businesses with very satisfying results! Sites that previously werent even ranking are now sitting firmly on Page 1. Call me on 49877557 to find out more. See more

03.01.2022 A new approach to Business IT Support. SiteKeeper is a unique, proactive IT management model for businesses serious about keeping their IT under control and efficient. Having spent years working in the old "when it breaks fix it" model we knew that there was a better way for our clients and for us. Five years ago we developed our "SiteKeeper" Managed IT system and it has been gaining in popularity since then.... Through the use of 24/7 monitoring, robust software systems and effective client management, we provide our clients with responsive and reliable IT support. If you would like to find out more about a better way to manage the IT in your business, please contact us on 4987 7557. You can also visit our website at www.sitekeeper.com.au to find out more And one last thing that we always ask any prospective client. "Are your backups working and are you sure that they are?" If you are unable to answer a resounding "Yes" to this question then it might be worth giving us a call. SiteKeeper is an initiative of SiteSupport IT Consultants.

03.01.2022 How will your business be affected in the event of a major system outage/data loss? Where will you be if you fall victim to ransomware that encrypts all of your data? Small and medium businesses are prime targets because we are too busy "doing business" to treat security and business continuity seriously. We no longer have the luxury of thinking "Im good. I have a backup" Do you? Business Continuity is the only solution.... Believe me. I have seen it from both sides of the fence. The attached info graphic has some sobering stats on ransomware. http://cache.amp.vg//view/dfc8yrycqgn9x/637294156250276063

02.01.2022 User interaction/frustration is a major cause of data loss and system failure. This laptop is the perfect example after going a few 7.62mm "rounds". With our business continuity system we can have this laptop up and running as a virtual in minutes. Don't risk business downtime and data loss as a result of user interaction.... At BeefTech2020- Emerald

01.01.2022 Custom Software Development for Businesses Often you can see a process or task in your business that could be automated through a software application but you just cant find the right piece of software. At SiteSupport we can help bring efficiency and savings to your business through a purpose built software package.... We recently developed a "Loss Tracking Tool" for a client so that they can identify where losses were occurring in their manufacturing process. From the data provided by the tool, they can now monitor, review and modify performance and processes throughout their business. Call us on 31771024 (Emerald) if you would like to talk more about a custom software development for your business. www.sitesupport.com.au