The Alternative Board Brisbane Inner North | Consultation agency

The Alternative Board Brisbane Inner North

Phone: +61 423 437 812

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23.01.2022 As a small business owner, you wear multiple hats and one of your responsibilities is dealing with employee issues and HR. Sometimes, you dread this task, but it is critical to the success of your organisation. One of the best things you can do to alleviate the stress is create a well-thought out document, called the Employee Handbook. Although every Employee Handbook will be different, here are some general guidelines you will need to follow in order to create an effective h...andbook for your employees. Read the full blog post and get started on your Employee Handbook today (if you haven’t already created one). https://bit.ly/3b4rpgh #TABBoards #HumanResources

21.01.2022 2020 has been one of the most challenging in recent times. We are now in the new year, and as we move forward into 2021, it’s time to dig deep into why you became a business owner in the first place, and use that as inspiration to drive positive change for your business moving forward. Read the full blog post to learn how to approach 2021 with a fresh perspective. Happy New Year! https://bit.ly/388VERq... #TABBoards

20.01.2022 Another great meeting with a great group Key Business Network Brisbane North

14.01.2022 Dave Scarola, Chief Experience Officer (CXO) at The Alternative Board, believes that customer service is a design activity. In this webinar, we'll cover how the end-to-end customer experience must be intrinsically designed and how great customer service needs to be intentional. Also, learn how you need to have a dialogue with your customers to design an exceptional customer service experience. Watch this webinar and learn how to design customer service into your product or se...rvice. https://bit.ly/3mrtWnu #TABBoards #CustomerService

14.01.2022 Do you know how you can create helpful strategies for designing accountability practices that foster reliability and respect for everyone in your life, including you? Find out how with TAB's BOSS Webinar! Register here #TABBoards #accountability

13.01.2022 It costs a lot less to keep a client, than to acquire a new one. Yet you may never hear about a bad customer experience that led to a customer jumping ship to one of your competitors. In this blog, you will learn some simple to implement ideas to help retain your valuable customers longer. https://buff.ly/2NZlHj0

11.01.2022 Join TAB Franchise owner, professional facilitator and business coach Greg Yank as he facilitates this discussion on the critical opportunities business owners frequently overlook, often to the detriment of their company. Come to this interactive webinar with your questions and thoughts ready to share, as we discuss the following topics, you need to think about now so you can plan for a stellar 2021: Effective time management SMART goal setting... Delegation Having a personal and business vision https://bit.ly/2IHei9b

10.01.2022 Many businesses think that a great attitude, good motivation and hard work are the recipes for great customer service. From my perspective, unless the customer experience is designed into the product or service offering, businesses cannot provide a superior level of customer service. In this webinar, we’ll cover: How the end-to end customer experience must be designed and that great service needs to be intentional. That no business can be great in all areas of the custo...mer experience. Therefore, businesses must be great at those attributes that are most important to their best customers. How businesses need to have a dialogue with their customers in order to design a great experience. Watch the webinar now! https://bit.ly/2TH0JIP #TABBoards

10.01.2022 One of our members is putting on this amazing event for an amazing cause. It will also be plenty of business networking opportunities to build your brand and strategic alliances. #networking #opportunities #brand

08.01.2022 6 of 7 of the most asked questions about The Alternative Board and The Alternative Board Meetings.

08.01.2022 Customer satisfaction and customer loyalty are often used interchangeably. But there is a difference, and She Hyken, customer service expert, explains it with this quote. You can measure customer satisfaction through feedback, but have to build customer loyalty. This is because satisfied customers are not necessarily loyal. You can build loyalty by providing a differentiated and exceptional customer experience. #TABBoards #CustomerService

08.01.2022 This quote from Jim Collins sums up all the major success stories. In his book Good To Great,’ Collins stresses on the significance of having the right kind of team. If you rely solely on your vision, you might become a great businessperson, but will not be able to create a great business. Implementing a vision means having the right work delivered at the right time. This is possible only when you have a great team behind your vision. #TABBoards #HumanResources

08.01.2022 At night, have you ever wondered where has the day gone? and that it was another day where you couldn’t accomplish anything on the strategic level at all? Joining a TAB Board will help you stay focused and hold you accountable for the commitments you make at each TAB Board meeting. #TABBoards

07.01.2022 While a simple concept, it can be difficult for associations to identify new ways to mine value. NFP’s can find it difficult to determine who is in control of the resources they require and is also willing to exchange it for the humanitarian services they offer. Charities and sponsors struggle to identify which organisation will deliver the best outcomes. Using learnings from a sponsorsip broker, here are the steps I would consider as an organisation looking for funding. #businessadvice #learning #tabboards

06.01.2022 "It's very worth it, it's very worth it because I get to see things I don't get to see for myself." - Brett Cowan founder of AgileXperts #businessadvice #learning #tabboards

05.01.2022 Interested in seeing what happens at The Alternative Board? Come have a look.

05.01.2022 Have you ever wondered how valuable it would be to be able to bounce off ideas with your peers? At The Alternative Board (TAB), we often hear from business owners who feel they can’t properly share the challenges they face as an owner with their friends, family, or even employees. We’ve heard many business owners use the phrase, It’s lonely at the top.... Small business owner peer groups (sometimes called business mastermind groups) are available to discuss problems and build goals as a collective; a business owner advisory board. By reading 19 Reasons You Need a Business Owner Advisory Board, you will: -Learn what makes a business owner advisory board different than other types of peer-to-peer groups -Find out how business owners come together to solve problems during a TAB board meeting -Receive guidance on how to choose the best business advisory board for your company https://bit.ly/334BNR7

04.01.2022 You cannot afford to not have a customer-focused business. How well do you communicate your value proposition to your customers and potential customers? How do you provide them with a customer experience so they come back and bring their friends along? Do what you do so well that they will want to see it again and bring their friends. - Walt Disney #TABBoards #CustomerService

03.01.2022 7 of 7 of the most asked questions about The Alternative Board and The Alternative Board Meetings.

02.01.2022 Customer service mistakes can be costly, because customers who have a negative experience will go elsewhere. Imagine a negative experience multiplied many times over! You can easily see how disastrous these errors can be for your business. So let’s look at some common customer service mistakes and learn how to avoid them in your business. https://bit.ly/2HxL6k2 #TABBoards #CustomerService

02.01.2022 At this point, not a lot can be predicted about how businesses will fare in 2021. But one thing’s for sureinnovation, the ability to come up with new products, upgrades, and other breakthroughs, will be critically important. That’s why companies should strive to incorporate the whole idea of advancement into their planning process now. https://bit.ly/2X9F2md #TABBoards