The Alternative Board Ryde/Macquarie Park | Consultation agency

The Alternative Board Ryde/Macquarie Park

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25.01.2022 When you look at the costs of customer acquisition, you will realise how important it is to retain your current customers. And in the new normal, customer loya...lty has taken on a whole new meaning. Today, consumers will easily switch to other brands, so how can you ensure customer satisfaction, retention, and loyalty? Read this blog post for actionable suggestions you can act upon to improve customer retention. https://buff.ly/3mJHN8M #TABBoards #CustomerService

24.01.2022 The ongoing COVID-19 crisis has socio-economic implications and is forcing business leaders globally to take quick actions to respond to the pandemic and its ef...fects on their businesses. What do you think these companies need to possess so they can quickly and effectively deal with the current crisis? The answer is ‘business agility.’ But how do you make your business agile? Read the full blog post on 3 Ways to Make Your Business Agile. https://buff.ly/2HAF2HN #TABBoards #StrategicPlanning

24.01.2022 Have you ever wondered how valuable it would be to be able to bounce off ideas with your peers? At The Alternative Board (TAB), we often hear from business owne...rs who feel they can’t properly share the challenges they face as an owner with their friends, family, or even employees. We’ve heard many business owners use the phrase, It’s lonely at the top. Small business owner peer groups (sometimes called business mastermind groups) are available to discuss problems and build goals as a collective; a business owner advisory board. By reading 19 Reasons You Need a Business Owner Advisory Board, you will: -Learn what makes a business owner advisory board different than other types of peer-to-peer groups -Find out how business owners come together to solve problems during a TAB board meeting -Receive guidance on how to choose the best business advisory board for your company https://bit.ly/364xWEU #StrategicPlanning

19.01.2022 Would you hire outside the box? Traditionally we hire the candidates that most closely fit the job and job description. We go for experience over fresh perspect...ive that comes if you are not numbed with too many years in an industry. Employees with traditional backgrounds are predictable. You pretty much know what you are getting. But what about hiring a game changer? If you're looking for a game changer, a non-traditional hire might be worth the risk. Read the full article that explains the conundrum as it explores a research project on how innovation often comes from outside an industry. https://bit.ly/2XaKrcO #TABBoards #HumanResources

18.01.2022 2020 has been one of the most challenging in recent times. We are now in the new year, and as we move forward into 2021, it’s time to dig deep into why you bec...ame a business owner in the first place, and use that as inspiration to drive positive change for your business moving forward. Read the full blog post to learn how to approach 2021 with a fresh perspective. Happy New Year! https://bit.ly/388VERq #TABBoards

18.01.2022 Making mistakes is often the most common way people learn. When it comes to customer service, mistakes often lead to lost revenue and referrals. Without satisfi...ed customers no company can remain in business for very long. Here are five such common mistakes that alienate customers and prompt them to take their business elsewhere: https://bit.ly/3eiaLte #TABBoards, #CustomerService

18.01.2022 According to a Harvard Business Review survey, coaching focuses on the future, whereas therapy focuses on the past. The majority of the survey’s respondents mai...ntained that coaching clients tend to be healthy mentally, whereas therapy clients have psychological problems. However, it is important to note that many (NOT all) coaching clients have high levels of stress and anxiety. As a business or executive coach you have a responsibility to understand when your client may need therapy, instead of coaching. This is often difficult because coaches are not trained in this area and can miss the symptoms of their clients. Read the full blog post so you can recognise the red flags and symptoms associated with substance abuse, depression, anxiety, etc. that might need professional help. https://bit.ly/3rWBaDs #TABBoards

17.01.2022 Dave Scarola, Chief Experience Officer (CXO) at The Alternative Board, believes that customer service is a design activity. In this webinar, we'll cover how the... end-to-end customer experience must be intrinsically designed and how great customer service needs to be intentional. Also, learn how you need to have a dialogue with your customers to design an exceptional customer service experience. Watch this webinar and learn how to design customer service into your product or service. https://buff.ly/3egn4Gw #TABBoards #CustomerService

17.01.2022 What are the touch-points in your customer journey? Right from the first interaction to the smallest encounter with your customer, you must make sure every sing...le interaction counts. Customer service must be designed into the entire customer journey so you can delight your customers at every step of the way. Each one of your interactions should add value, solve a problem, and work on building customer satisfaction as well as brand loyalty so you can boost customer retention. #TABBoards #CustomerService

15.01.2022 You cannot afford to not have a customer-focused business. How well do you communicate your value proposition to your customers and potential customers? How do ...you provide them with a customer experience so they come back and bring their friends along? Do what you do so well that they will want to see it again and bring their friends. - Walt Disney #TABBoards #CustomerService

15.01.2022 No matter where you operate from if you are an entrepreneur, you will find a treasure trove of resources to help your business grow. From innovations, technol...ogy, marketing, financing, and human capital to cope with the current pandemic, we’ve got you covered. Read our blogs, download our reports and white papers, and watch our webinars on practically any business topic, and apply it to your business. Check out a wealth of business resources now! https://buff.ly/3oSvhpa #TABBoards #CustomerService

14.01.2022 Do you know the legal liabilities that may arise when you reopen your business? In this webinar, you will hear from an attorney the potential legal liabilities ...from reopening your business so you can protect your employees and consumers, avoid public relations nightmares, and steer clear of EEOC, OSHA and other legal violations. Armed with the guidance and information provided in this webinar, you will be able to safely open your doors. Watch the webinar now! https://buff.ly/3oOFCmc #TABBoards

13.01.2022 Many businesses think that a great attitude, good motivation, and hard work are the recipes for great customer service. From my perspective, unless the customer... experience is designed into the product or service offering, businesses cannot provide a superior level of customer service. In this webinar, we’ll cover: How the end-to-end customer experience must be designed and that great service needs to be intentional. That no business can be great in all areas of the customer experience. Therefore, businesses must be great at those attributes that are most important to their best customers. How businesses need to have a dialogue with their customers in order to design a great experience. Watch the webinar now! https://buff.ly/3egn4Gw #TABBoards

13.01.2022 The Alternative Board Australia Excellence in Manufacturing Award was introduced in 2020 to recognise one of Greater Western Sydney’s most profitable sectors. ...That’s why we’re so excited to announce that Precision Metal Group are the first ever winners of the Excellence in Manufacturing Award! A big congratulations to Precision Metal Group Commonwealth Bank Parramatta Chamber of Commerce City of Parramatta AAA City Removalist The Alternative Board Parramatta Australian Turf Club Australian Government Department of Foreign Affairs and Trade DOOLEYS Clubs EnergyAustralia GRENKE Careers HomeWorld Parramatta Leagues Club Parramatta Light Rail University of New England, AU Wenty Leagues Gandhi Creations

12.01.2022 At this point, not a lot can be predicted about how businesses will fare in 2021. But one thing’s for sureinnovation, the ability to come up with new products,... upgrades, and other breakthroughs, will be critically important. That’s why companies should strive to incorporate the whole idea of advancement into their planning process now. https://bit.ly/2X9F2md #TABBoards

12.01.2022 Customer acquisition is very expensive. Many businesses spend most of their marketing dollars on finding new customers instead of nurturing the ones they alread...y have. It is like filling a bucket with a hole in the bottom. Your acquisition has to work harder because your business is losing customers. We asked 9 experts from The Alternative Board to share their tips on how business owners and leaders can improve their customer retention. Read the blog and learn how to keep your customers longer. https://buff.ly/2TLFYvE #TABBoards #CustomerService

12.01.2022 We have seen a shift in consumer behavior toward more online shopping, and with COVID-19, the trend has only amplified. We also know online shopping is here to ...stay. As a growing number of consumers move to shopping online, businesses need to make sure their customer service is on-point. Here are 5 tips for great digital customer service you can use in your business right now. https://bit.ly/3s0kZF1 #TABBoards

11.01.2022 Does your business need help achieving higher revenue, generating greater customer loyalty, or increasing your customers' average purchases by 10% per visit? This Boss Webinar will help your business generate more revenue. #tabboards #CustomerService https://bit.ly/2HX7xz7

10.01.2022 Customer service mistakes can be disastrous. Unhappy customers will just take the business elsewhere, without giving you a second chance. However, to err is hum...an, and mistakes are bound to happen, so it is important to make sure you promptly deal with any issues that arise. It is also important to recognise the signs of dissatisfaction early on so you can quickly offer a resolution and rectify the problem. One way to know who your unhappy customers are is to get feedback. Another way is to monitor reviews online. There’s a lot you can learn from these complaints and negative feedback to improve your business. #TABBoards #CustomerService

06.01.2022 The only waste of human resources is letting them go unused. - Mark Victor Hansen This is a great reminder that you might have an under utilised workforce right now. #TABBoards #HumanResources

06.01.2022 This quote from Jim Collins sums up all the major success stories. In his book Good To Great,’ Collins stresses on the significance of having the right kind of... team. If you rely solely on your vision, you might become a great businessperson, but will not be able to create a great business. Implementing a vision means having the right work delivered at the right time. This is possible only when you have a great team behind your vision. #TABBoards #HumanResources

04.01.2022 As a small business owner, you wear multiple hats and one of your responsibilities is dealing with employee issues and HR. Sometimes, you dread this task, but i...t is critical to the success of your organisation. One of the best things you can do to alleviate the stress is create a well-thought out document, called the Employee Handbook. Although every Employee Handbook will be different, here are some general guidelines you will need to follow in order to create an effective handbook for your employees. Read the full blog post and get started on your Employee Handbook today (if you haven’t already created one). https://bit.ly/3b4rpgh #TABBoards #HumanResources

04.01.2022 Customer service mistakes can be costly because customers who have a negative experience will go elsewhere. Imagine a negative experience multiplied many times ...over! You can easily see how disastrous these errors can be for your business. So let’s look at some common customer service mistakes and learn how to avoid them in your business. https://buff.ly/3efiZCq #TABBoards #CustomerService

03.01.2022 Have you ever heard the phrase, It’s lonely at the top? Most business owners feel this way because they do not have anyone to share their ideas and strategies.... They try business networking, but it doesn’t help them connect as the goal with which most people go to these networking events is quite different. This is where Small business owner peer groups (sometimes called business mastermind groups) are available to discuss problems and build goals as a collective; a business owner advisory board. But, is a business advisory group right for you? Find out by reading 19 Reasons You Need a Business Owner Advisory Board. Download now and share with other business owners in your community: https://buff.ly/2YxcDZc #TABBoards #CustomerService

02.01.2022 Coaching was touted as the second fastest growing profession (behind IT), so there are a lot of coaches out there. But what makes a good coach? Are you looking ...for a coach in your business, or do you aspire to become one yourself? Here’s a rundown of the characteristics of a great coach so you know when you are in the company of one. https://bit.ly/3nfPRxF #TABBoards

01.01.2022 Does your sales effort produce consistent, repeatable, predictable results? If not, your company suffers from a sales management deficit. Time invested in sal...es management is the single most valuable investment you can make in your business. You will learn how to: Develop a high-performance sales machine Sustain a pipeline of profitable new sales Maximise the performance of your existing sales team #tabboards #CustomerService https://bit.ly/3jNGx2C