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The Alternative Board

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25.01.2022 It is not the strongest of the species that survive, not the most intelligent, but the one most responsive to change. Charles Darwin The theory of evolution can explain so much, and this scientific theory can also teach us a thing or two about planning. We are living in a time when the COVID-19 crisis hit and derailed many of our plans for 2020. The successful businesses are the ones that quickly adapted to change and pivoted to survive and grow. Charles Darwin is not re...ally talking about planning in the real sense, but is making an important point: flexibility is critical in any plan. #StrategicPlanning

25.01.2022 Have you ever wondered how valuable it would be to be able to bounce off ideas with your peers? At The Alternative Board (TAB), we often hear from business owners who feel they can’t properly share the challenges they face as an owner with their friends, family, or even employees. We’ve heard many business owners use the phrase, It’s lonely at the top.... Small business owner peer groups (sometimes called business mastermind groups) are available to discuss problems and build goals as a collective; a business owner advisory board. By reading 19 Reasons You Need a Business Owner Advisory Board, you will: - Learn what makes a business owner advisory board different than other types of peer-to-peer groups - Find out how business owners come together to solve problems during a TAB board meeting - Receive guidance on how to choose the best business advisory board for your company https://bit.ly/334BNR7 #StrategicPlanning

25.01.2022 2020 has been one of the most challenging in recent times. We are now in the new year, and as we move forward into 2021, it’s time to dig deep into why you became a business owner in the first place, and use that as inspiration to drive positive change for your business moving forward. Read the full blog post to learn how to approach 2021 with a fresh perspective. Happy New Year!... http://bit.ly/2X6UShv #TABBoards

24.01.2022 Strategic planning is a systematic process for developing an organisation’s direction. Taking the time to identify exactly where your business and your leadership team are headed (and how you’ll get there) can help mitigate the risks associated with business growth. Do you know where your business stands? Complete this short assessment for a detailed business diagnostic that will show how your business compares to top-performing businesses. PLUS: Tips on how to improve your s...core. https://www.thealternativeboard.com/business-diagnostic #TABBoards #StrategicPlanning

23.01.2022 No matter what day of the month it is, you should always be prospecting. If your sales pipeline is full, you will not have to resort to ineffective sales tactics like discounting, etc. Look for prospects everyday, call and/or email them. You need to be consistent and it is a good sales practice to block time on the calendar for prospecting, and stick with it, no matter what. #TABBoards #Sales

22.01.2022 Strategic planning isn’t just for large businesses! TAB’s Strategic Business leadership process was designed specifically for #SMEs looking to navigate their business toward greater success. Download this 4-Step Guide to Strategic Planning: https://www.thealternativeboard.com/no-excuses-for-strategi #TABBoards #StrategicPlanning

21.01.2022 Customer service mistakes can be costly, because customers who have a negative experience will go elsewhere. Imagine a negative experience multiplied many times over! You can easily see how disastrous these errors can be for your business. So let’s look at some common customer service mistakes and learn how to avoid them in your business. https://bit.ly/2HxL6k2... #TABBoards #CustomerService

20.01.2022 As a small business owner, you wear multiple hats and one of your responsibilities is dealing with employee issues and HR. Sometimes, you dread this task, but it is critical to the success of your organisation. One of the best things you can do to alleviate the stress is create a well-thought out document, called the Employee Handbook. Although every Employee Handbook will be different, here are some general guidelines you will need to follow in order to create an effective h...andbook for your employees. Read the full blog post and get started on your Employee Handbook today (if you haven’t already created one). http://bit.ly/3b6vYqy #TABBoards #HumanResources

20.01.2022 Case studies can be a valuable tool in your sales tool-kit. In fact, according to Hawkeye, 71 percent of B2B buyers in the awareness stage and 77 percent in the evaluation stage cited testimonials and case studies as the most influential content. Put yourself in your buyer’s shoes: If you were assessing a solution, what would influence you more, a data-sheet with product specs or a story where someone solved a problem similar to yours by using the product or service? Read ...the full blog post and discover how effective customer case studies can boost your sales. https://bit.ly/3pAB2Ze #StrategicPlanning

20.01.2022 At this point, not a lot can be predicted about how businesses will fare in 2021. But one thing’s for sureinnovation, the ability to come up with new products, upgrades, and other breakthroughs, will be critically important. That’s why companies should strive to incorporate the whole idea of advancement into their planning process now. https://thealternativeboard.com.au/how-to-build-innovation/ for correct link #TABBoards

20.01.2022 While Steve Jobs always made the final decision on the design, he was aware that teamwork is critical to the success of all of his products. He stressed the importance of having a high-quality team. #TABBoards #HumanResources

19.01.2022 No matter where you operate from if you are an entrepreneur, you can find a treasure trove of resources to help your business grow. From innovations, technology, marketing, financing, and human capital to coping with the current pandemic, we’ve got you covered. Read our blogs, download our reports and white papers, and watch our webinars on practically any business topic, and apply it to your business. Check out a wealth of business resources now! https://bit.ly/3jGEltJ #TABBoards #CustomerService

18.01.2022 This quote from Jim Collins sums up all the major success stories. In his book Good To Great,’ Collins stresses on the significance of having the right kind of team. If you rely solely on your vision, you might become a great businessperson, but will not be able to create a great business. Implementing a vision means having the right work delivered at the right time. This is possible only when you have a great team behind your vision. #TABBoards #HumanResources

17.01.2022 It is imperative that you have a customer-focused business. How well do you communicate your value proposition to your customers and potential customers? How do you provide them with a customer experience so they come back and bring their friends along? Do what you do so well that they will want to see it again and bring their friends. - Walt Disney #TABBoards #CustomerService

16.01.2022 Dave Scarola, Chief Experience Officer (CXO) at The Alternative Board, believes that customer service is a design activity. In this webinar, we'll cover how the end-to-end customer experience must be intrinsically designed and how great customer service needs to be intentional. Also, learn how you need to have a dialogue with your customers to design an exceptional customer service experience. Watch this webinar and learn how to design customer service into your product or s...ervice. https://bit.ly/3mrtWnu #TABBoards #CustomerService

16.01.2022 Join TAB Franchise owner, professional facilitator and business coach Greg Yank as he facilitates this discussion on the critical opportunities business owners frequently overlook, often to the detriment of their company. Come to this interactive webinar with your questions and thoughts ready to share, as we discuss the following topics, you need to think about now so you can plan for a stellar 2021: Effective time management SMART goal setting... Delegation Having a personal and business vision https://bit.ly/2IHei9b #StrategicPlanning

15.01.2022 Customer acquisition is very expensive. Many businesses spend most of their marketing dollars on finding new customers instead of nurturing the ones they already have. It is like filling a bucket with a hole in the bottom. Your acquisition has to work harder because your business is losing customers. We asked 9 experts from The Alternative Board to share their tips on how business owners and leaders can improve their customer retention. Read the blog and learn how to keep you...r customers longer. https://bit.ly/3osAGDf #TABBoards #CustomerService

13.01.2022 Does your business need help achieving higher revenue, generating greater customer loyalty, or increasing your customers' average purchases by 10% per visit? This Boss Webinar will help your business generate more revenue. #tabboards #CustomerService https://bit.ly/2HX7xz7

10.01.2022 It’s the last day of 2020. We have lived through one of the biggest crises of our lifetime. It’s a great time to complete this short assessment of your business. Once completed, you will be emailed a short but comprehensive report that compares your responses to top-performing businesses, along with some tips on how to improve your score. Take the Business Diagnostic here today: ... https://bit.ly/3pxqmdD #StrategicPlanning

07.01.2022 While no one knows what’s on the other side of the current global crisis, what we do know is this is not an excuse for inaction. We have identified three scenarios during the pandemic: some businesses have been decimated, others are floating, and many are thriving. Read the full blog post to see where you are and how to reassess and move forward in case of each of these three scenarios. http://bit.ly/3rQknBW... #TABBoards

06.01.2022 When you look at the costs of customer acquisition, you will realise how important it is to retain your current customers. And in the new normal, customer loyalty has taken on a whole new meaning. Today, consumers will easily switch to other brands, so how can you ensure customer satisfaction, retention, and loyalty? Read this blog post for actionable suggestions you can act upon to improve customer retention. ... https://bit.ly/3e08VgE #TABBoards #CustomerService

04.01.2022 According to Inc., you can always find an excuse for why something didn't go your way, but people who succeed search for solutions, not excuses. Once you start down the path of looking for excuses you have effectively given up, you have quit, and you have relinquished all #accountability for the outcome. If you need help setting, keeping and achieving your business and life goals, TAB is the place for you! #TABBoards

03.01.2022 Many businesses think that a great attitude, good motivation and hard work are the recipes for great customer service. From our perspective, unless the customer experience is designed into the product or service offering, businesses cannot provide a superior level of customer service. In this webinar, we’ll cover: (i) How the end-to end customer experience must be designed and that great service needs to be intentional. (ii) That no business can be great in all areas of th...e customer experience. Therefore, businesses must be great at those attributes that are most important to their best customers. (iii) How businesses need to have a dialogue with their customers in order to design a great experience. Watch the webinar now! https://bit.ly/2TH0JIP #TABBoards

03.01.2022 Did you know most strategic planning processes fail to deliver real value? This is often because leaders see strategic planning as an event, not an annual process. Or maybe the team isn’t fully aligned with the plan. To address these concerns, this blog post underlines, Six Ways to Strategic Planning Success. http://ow.ly/oR9c50CLRcv #StrategicPlanning

02.01.2022 Building a world-class sales organisation is a highly systemised process and we will show you how to achieve it in your business! This webinar will provide you with: - An overview of our proven sales process... - Guidelines for effectively hiring great sales personnel - The top five attributes of a sales management process - Positioning your operations to delight and retain clientele - Get your guide to building a top-notch sales organisation watch this webinar now! https://bit.ly/3mL5YVf #TABBoards #Sales

01.01.2022 StratPro is a strategic business transformation process and gets to the heart of the issues that prevent a business from performing at its maximum potential. Contact us today and find out if StratPro is right for your business! #TABBoards #StrategicPlanning

01.01.2022 Do You Want to be Rich or a King? In this webinar, learn HR’s Role as a Profit Maker. You will learn: - How to Benchmark where you are in the rich vs. king roadmap - Areas where you need to focus to move your company forward... - To understand the role HR should play in moving your company forward -How fractional HR can save you money while utilising high level HR Consultants http://bit.ly/3rJBuoS #TABBoards #HumanResources