Tend in Melbourne, Victoria, Australia | Local service

Tend

Locality: Melbourne, Victoria, Australia

Phone: +61 1800 836 322

Address: 44 Lakeview Drive, Scoresby 3179 Melbourne, VIC, Australia

Website: https://tend.care

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22.01.2022 MORE CARE AND SUPPORT TO MORE PEOPLE!! It may be unsettling and uncomfortable when you realise that you are not currently getting the best deal through your home care provider. It is not our intention to create stress, however, it is our duty to keep you well informed and empowered to choose a better option. The bottom line for us is to get more quality care and support services to more people. ... The home care package money was allocated to you based on your aged care assessment over 12 months ago. The allocated money is provided by the Government to support you in the best possible way and keep you living well in your own home. Please remember why you went down this path in the first place? What did you need when you were assessed? The more fees providers charge, the fewer care hours you have left to address the reason why the money was allocated to you in the first place!! We see many people switch to Tend who are shocked by how much more care and services they receive from the same package level. They regret that they didn’t make the decision to change provider earlier. We share this sentiment, too many elders are not receiving the services they need from their existing provider and it is negatively impacting their health, well-being and life. The increasing number of new service provider entrants to the sector is only advantageous for people needing in-home aged care. Greater competition drives down prices, develops more efficient service models and at Tend, REMOVES FEES. More funding, more care hours, more health professional services are what you are likely to need and should expect to be able to easily access as you age. This is the bottom line and it is imperative that this message gets out and is understood. Many people receiving the aged care pension will not need to pay the income tested fee. Your package funds at level 1,2,3 or 4 plus supplements are available each year to fully support you. It is important to understand that many people have had the following experience; They decided to have an aged care assessment and then waited over 12 months to receive their funding allocation. During this period support needs had significantly changed, resulting in the need to quickly choose a provider under duress once the package was available. The shopping time frame to find the right provider was pressured, complicated and overwhelming. Finally, to discover down the track that close to 50% of your funded package is being wasted on fees every year until you switch. Information supports empowerment and it is your right to choose the right path for you. If you are happy with your existing provider we are thrilled for you- it is the clients’ experience that matters most!

16.01.2022 AT TEND WE LISTEN TO YOU AND ACT!!!! The Tend Care Support Team speak to many seniors every day. These are the answers to some frequently asked questions: 1. The Australian Government Department of Human Services Letters maybe confusing. Can you explain?... - When clients have been assessed and DON’T NEED to pay an income tested fee the letter doesn’t say that. Rather, the letter informs you of this by omitting to say anything! If there is not reference to the income tested fee, you do not need to pay one. - There is no basic daily fee charged at Tend, but the provider letter will say CAN ask the client to pay a basic daily fee of x. If the letter states Basic Daily Fee, this does not apply at Tend. This is useful information when choosing a provider. Tend has provided this feedback requesting a letter template review. 2. The Home Care Package Subsidy is calculated daily and paid monthly. If clients are on leave from their package It is up to the individual to decide whether this applies. Seniors can receive selected services during this period. E.g. if in hospital, the gardening service can continue. 3. The income tested fee process is not related to the providers. It is important that people start the assessment process through Centrelink (p) 132 300. This process is needs to be completed. If completed in the past, but not within the last 2 years it must be done again. Tend can not complete this process for our clients but we can support seniors along the way. The process is usually straight forward, once contact has occurred with a Centrelink Customer Service Representative. 4. It is important to purchase services and products consistent with the aged care assessment. The Australian Government is closely monitoring how funds are being spent In certain cases where the purchased product is not reasonably supporting the original assessment and goals. In some cases providers are being directed to remove the items and pay back money spent on these to the Government. There will be more of these directives in the coming months. Tend is committed to ensuring this does not occur. We use a client specific context and decision making framework to determine what can be purchased and when. The products and services must be used to support your care needs and goals. CALL TEND FOR MORE INFORMATION!! 1800 836 322

09.01.2022 RESPECT REASSURANCE AND CARE- EVERY STEP OF THE WAY Tend is different to other providers because we truly empathise and genuinely care about making a positive difference to those we meet and support, even if it is a one-off conversation. The calibre of our staff and knowledge they hold is leading in the sector. Information sharing for us is simple, it is what we know and what we do. For Consumers, information is power and security. Power to make informed choices, and the ...security to know that the decisions made are the right ones when you partner with Tend. What Tend rejects: 1. Hurried, timed or scripted conversations at the first point of contact 2. Customer Service Operators who do not know and do not share 3. Insincere communication or people who are disingenuous. 4. Telling people it can be done, when it cannot be done well The Tend customer service team is skilled, knowledgeable and experienced and can hear and identify with your concerns and anxieties even when you are not clear about what these truly are. We work with you to understand what ageing and aged care means for you! The reality is that most people entering the aged care system or switching providers are stressed and overwhelmed. We understand that. It is the same experience for those whom we speak to every day of the week. Stressed, overwhelmed people struggle to retain information and are challenged to make sound decisions. Our team know that by being a sounding board we offer relief to those we speak with everyday. Tend provides information that is simple, current and correct. Facilitated decision making and reassurance is what you receive from Tend at every touch point of you aged care experience. We Care. CALL US FOR RELIEF- WE ARE HERE TO SUPPORT YOU. 1800 836 322

08.01.2022 HOW SENIORS ON HOME CARE PACKAGES ARE GETTING THOUSANDS OF DOLLARS MORE TO SPEND ON SERVICES AND GOODS. There is no reason why a service as simple as home care should have become this complicated. There is no reason why there should be this many fees just to manage a home care package....Continue reading

06.01.2022 Tend supports our clients and families living with dementia. Our compassionate care workers make a difference every day.