Thai Airways in Sydney, Australia | Travel services

Thai Airways

Locality: Sydney, Australia

Phone: +61 2 9844 0900

Address: St.Martins Towers, Suite 3204, Lvl 32, 31 Market Street 2000 Sydney, NSW, Australia

Website: http://www.thaiairways.com

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25.01.2022 Traveller Alert! Please note that some additional repatriation flights have now been scheduled from Sydney to Bangkok on the 9th and 23rd November. Seats are strictly limited! These flights are open for both Thai and non-Thai passport holders who wish to travel from Australia to Thailand.... Note that customers booked on these flights must apply for the appropriate clearance to leave Australia and for visas and documentation required to arrive in Thailand plus they must be responsible for the 14 day hotel quarantine cost (ASQ). To register for a seat on either of these flights, please register your details for one flight only on the links below: 09 Nov : https://forms.gle/FMHymnLKgepAuLUp7 23 Nov : https://forms.gle/pvCF1piR19mR7itv9 For further enquiries, please email [email protected] or call 02 9844 0900. *Special conditions apply to these flights. Hug Thailand

22.01.2022 Ready to fly! Repatriation flight from Sydney to Bangkok.

22.01.2022 When nature puts on an incredible light show over Tromso, Norway.

20.01.2022 THAI flight schedule update @ 05 Nov '20 : Flights from Brisbane, Melbourne and Perth to Bangkok have been suspended until 27 Mar '21. If you are booked and ticketed to travel during this period, tickets can be extended for travel until 31 Dec '22. The flight scheduled from Sydney to Bangkok has been adjusted to one flight per week, departing every Monday. We recommend that you do not rebook travel with January-March until the Australian and Thai Governments adjust polici...es to reopen borders for international travel. If you are booked via a travel agent, please contact your travel agent to assist you. If you are booked via thaiairways.com, please visit our Special Assistance form to claim your travel extension: https://www.thaiairways.com//thai_special_assistance_form. REFUNDS : the refunds process is still temporarily suspended until further notice and will be resumed when we are permitted to do so. Please visit our website News for the latest details. For further information and advice, please call 1300 651 960 or contact your travel agent. Please note THAI offices around Australia remain open for phone and email enquiries only during Mon-Fri from 9am to 5pm with limited staff on duty. We appreciate your patience as we work as quickly as possible to assist all disrupted customers.

20.01.2022 THAI is proud to be a founding member of the worlds largest airline group, the Star Alliance

20.01.2022 Update : 16 Jun 20 Dear Valued Customers, Thai Airways International Public Company Limited (THAI) would like to clarify communications via emails or SMS to customers regarding the Companys business reorganization. ... THAI would like to further inform you that you are not required to take any action for debt repayment filing because this will be included in our policy to accommodate all our customers to the best of our ability during the period of business reorganisation, especially those customers requesting an airfare refund, members of the Royal Orchid Plus programme, and air ticket holders. Please be assured that THAI will overcome this situation and resume normal operations. At this time, THAI would like to express its gratitude for your kind understanding and longstanding patronage. We have high hopes of returning to our normal services following the easing of Thailands COVID-19 surveillance, prevention and control measures in respect of inbound and outbound flights. Furthermore, the Company would like to provide the following details of the legal procedures as well as the rights, duties, and impact on our valued customers. For more information, please see the link below: https://bit.ly/3fnCpEo

19.01.2022 Frances most iconic attraction, The Eiffel Tower, has re-opened and ready to welcome visitors. Did you know that publicly posting any photo of the illuminated Eiffel Tower at night is illegal? This 234m tall iron tower has been standing for over 130 years and now resides in the public domain but the lights have been installed for only 35 years (since 1985) and the property of the Socit dExploitation de la Tour Eiffel (SETE). Any act of publicly publishing photos the Eiffe...l Tower with its lights on against the night sky including posts on social media without written permission from SETE, regardless of whether for commercial use or not, would be considered a violation of copyright law. So, snap some pics of the illuminated tower for your own keepsake! We recommend a visit to Paris at least once to see this illumination for yourself

19.01.2022 Your Royal Orchid Plus miles are safe. As THAI is currently undergoing rehabilitation through the Central Bankruptcy Court, Royal Orchid Plus miles are now temporarily unavailable to redeem the following awards : Air and Upgrade Awards with Star Alliance airlines Hotel Awards... Some Lifestyle Awards i.e. vouchers for restaurants and spas Royal Orchid Plus members can still redeem Air and Upgrade Awards with THAI and THAI Smile. In addition, any unused Air and Upgrade Awards with Star Alliance airlines, Hotel Awards, and Lifestyle Awards can be returned for mileage re-credit without any fees. If any of the re-credited miles are expired, such miles will have their validity extended until 31 December 2020.

19.01.2022 Updated information for disrupted customers : 31 May 2020 The THAI special assistance form has been updated to accommodate disrupted customers booked for travel with cancelled flights until 26 Oct 20 and who wish to register a claim. There are 3 options available depending where you booked your travel - 1. Claim a travel extension until 31 Dec 2021 (only for travel agent bookings and bookings via thaiairways.com) or 2. a travel voucher (thaiairways.com bookings only). Optio...Continue reading

19.01.2022 Update on repatriation flights from Thailand to Australia @ 9 June.

16.01.2022 For the information of customers wanting to travel to Thailand courtesy of the Royal Thai Consulate-General, Sydney and Royal Thai Embassy Canberra.

16.01.2022 15 Jun 20 : Update and clarification for THAI customers awaiting finalisation of refunds. An email advice has been sent to the majority of THAIs customers with pending refunds. This email is formal notification of filing of a rehabilitation plan in Thailand per our news item here : https://www.thaiairways.com//clarifies-passenger-ticket-re If you need more information, please visit thaiairways.com for all the updates or check our news feed.

15.01.2022 Updated Flight Suspension Information @ 15 OCT '20 : THAI SPECIAL ASSISTANCE and REFUNDS : FLIGHTS FROM/TO AUSTRALIA SUSPENDED UNTIL 31 DEC '20/01 JAN '21 :... If you booked with a travel agent, please contact your travel agent to discuss your options. Customers booked with collapsed travel agents Fly365 or STA Travel and holding an e-ticket may request a TRAVEL EXTENSION ONLY via the link below. If you booked with THAI direct via thaiairways.com, there are 2 options available to you, claim a TRAVEL EXTENSION until 31 Dec 2021 or a TRAVEL VOUCHER now valid until 31 DEC '22. Please FILL OUT THE ONLINE ASSISTANCE FORM on the link below for EACH PASSENGER and EACH E-TICKET. You do not have to fill out the form for each flight. PLEASE NOTE! A cancelled flight or flights does NOT mean your ticket has been cancelled unless you ask your travel agent or THAI to cancel it for you. If you wish to claim a travel extension or travel voucher, you can do so here : https://www.thaiairways.com//thai_special_assistance_form. REFUNDS : THAI's refund process is still temporarily suspended and will be resumed as soon as we are permitted to do so. If you wish to cancel your ticket and claim a REFUND, you can go ahead and request this however, payments will not be made until further notice. If you are booked with a travel agent, please continue to process your REFUND with the travel agent. REFUNDS for tickets issued by collapsed online travel agents STA or Fly365, cannot be processed under any circumstances. Please see updated information on the REFUNDS PROCESS and Rehabilitation proceedings : REFUNDS & REHABILITATION : https://tinyurl.com/TGNewsAug If you are booked via thaiairways.com and wish to proceed with a refund claim, please email your e-tickets to your local THAI office, please DO NOT send requests to multiple offices as this only delays the process. We will update you when the REFUNDS process can continue. Please note we cannot refund any tickets issued by travel agents. We thank you for your patience as we continue to work as quickly as possible to accommodate all disrupted passengers. As previously advised, we are working with extremely limited staff resources until at least 31 DEC '20. Further updates will be advised as information comes to hand. Visit thaiairways.com for the latest news and information from THAI. Please note: we welcome questions and feedback for clarification purposes however rude, aggressive remarks, particularly those not related to the posted content or posting incorrect information, will not be tolerated and will be removed immediately. Spammers are not welcome and will be blocke

15.01.2022 CUSTOMER UPDATE @ 06 OCT '20 on REFUNDS and the Court Process in Thailand Further to the THAI Rehabilitation Plan under process in the Central Bankruptcy Court of Thailand, customers may have recently received an email or SMS message recommending that they file a claim for debt recovery. Please note that this is a requirement of the Court process in Thailand that all creditors are notified. If you wish to file for debt recovery, you may do so however it is not compulsory f...or customers who have already applied for a refund to do so. We apologise for any confusion surrounding this communication. Please contact us if you require any further clarification or information. Please note that the REFUNDS PROCESS is still temporarily suspended and we will update our newsfeed when new information is available.

14.01.2022 Thai Airways International is delighted to welcome another repatriation flight from/to Thailand, returning more Australian and Thai citizens to their homes in Brisbane and Melbourne. #flysafe #TG473 #TG474

13.01.2022 Last night, the Embassy Team were at Suvarnabhumi Airport to see off 206 Australians heading home on a Thai Airways flight to Melbourne and Brisbane. In total, 790 Australians have returned home on Australian Government-facilitated flights. Safe travels everyone.

13.01.2022 "Ones destination is never a place but rather a new way of looking at things." - Henry Miller Photo Credit: @upgradeconfirmed... #ThaiAirways #AirbusA350

13.01.2022 Update on THAI's Business Reorganisation Petition granted by the Central Bankruptcy Court of Thailand. Mon, 14 Sep '20. https://tinyurl.com/y495wdjm

13.01.2022 THAI is under a business reorganisation process and is committed to do everything possible to take care of its customers. THAI would like to express its gratitude for your kind understanding and longstanding support. (In Thai language with English subtitles)

12.01.2022 For the information of Thai and non-Thai passport holders wishing to travel to Thailand in December, note these special flights that have been scheduled on 7, 14 and 21 December with registration links below. Please call 02 9844 0900 if you require any information.

11.01.2022 Asanha Bucha Day takes place on every full moon day of the 8th lunar month. It celebrates the Buddhas first sermon, the Dhamma Chakka Pavattana Sutta, in Isipatana (Sarnath in modern day), to his five former associates, and consequentially gain his first disciple from one of them. Therefore, this day is also celebrated as the day on which Three Jewels of Buddhism were completed: the Buddha, the Dharma (Buddhas teachings), and the Sangha (monastic order of Buddhism). On this auspicious day, Thai Buddhists usually visit temples to make merit by offering alms to monks and novices, and also to listen to sermons. In the evening, people also walk around the main shrine of the temple 3 times to pay respect to each of the Three Jewels of Buddhism.

11.01.2022 Traveller Alert! For the information of Australians in Thailand wishing to return to Australia and Thai citizens wanting to return to Thailand, THAI has arranged flights during August per the message below:

10.01.2022 Alert for customers of STA Travel! For the information of customers booked and ticketed via travel agent, STA Travel. This travel agent group has closed and is under the administration of Deloitte. Deloitte has sent a notification to all STA customers that if they wish to file a debt recovery for a THAI ticket (Ticket number starting with 217), they must do so by 02 Nov '20 via the link provided. THAI would like to advise that it is NOT essential that the debt recovery is f...iled as we are unable to refund any tickets issued by STA Travel. We recommend that all customers log on to the THAI Special Assistance form to claim a travel extension of any unused ticket with flights cancelled by THAI. Please see the link here : https://www.thaiairways.com//thai_special_assistance_form.

09.01.2022 Traveller alert! Update from the Australian Ambassador to Thailand regarding additional flights between Thailand and Australia.

09.01.2022 The purple fields of Provence. We plan to take you there just as soon as we can! #thaiairways #visitfrance #provence

08.01.2022 Get ready for a great night out by staying in with Hands Across The Water!

08.01.2022 Wishing all the Dads, Grand-Dads and carers across Australia a very Happy Fathers Day on Sunday, 06 Sep. We hope your weekend is filled with love from those that mean the most to you!

06.01.2022 Updated information THAI REFUNDS and SPECIAL ASSISTANCE : 08 July 2020 - FLIGHTS SUSPENDED UNTIL 31AUG/01 SEP 20: The THAI Special Assistance form has been updated to accommodate disrupted customers with tickets issued before 31 May 20 and booked for travel with cancelled flights and who wish to register a claim....Continue reading

06.01.2022 Updated Flight Suspension Information @ 22 SEP '20 : THAI SPECIAL ASSISTANCE and REFUNDS : FLIGHTS FROM/TO AUSTRALIA SUSPENDED UNTIL 30 NOV '20: If you booked with a travel agent, please contact your travel agent to discuss your options.... Customers booked with collapsed travel agents Fly365 or STA Travel and holding an e-ticket may request a TRAVEL EXTENSION ONLY via the link below. If you booked with THAI direct via thaiairways.com, there are 2 options available to you, claim a TRAVEL EXTENSION until 31 Dec 2021 or a TRAVEL VOUCHER now valid until 31 DEC '22. Please FILL OUT THE ONLINE ASSISTANCE FORM on the link below for EACH PASSENGER and EACH E-TICKET. You do not have to fill out the form for each flight. PLEASE NOTE! A cancelled flight or flights does NOT mean your ticket has been cancelled unless you ask your travel agent or THAI to cancel it for you. If you wish to claim a travel extension or travel voucher, you can do so here : https://www.thaiairways.com//thai_special_assistance_form. REFUNDS : THAI's refund process is still temporarily suspended and will be resumed as soon as we are permitted to do so. If you wish to cancel your ticket and claim a REFUND, you can go ahead and request this however, payments will not be made until further notice. If you are booked with a travel agent, please continue to process your REFUND with the travel agent. REFUNDS for tickets issued by collapsed online travel agents STA or Fly365, cannot be processed under any circumstances. Please see updated information on the REFUNDS PROCESS and Rehabilitation proceedings : REFUNDS & REHABILITATION : https://tinyurl.com/TGNewsAug If you are booked via thaiairways.com and wish to proceed with a refund claim, please email your e-tickets to your local THAI office, please DO NOT send requests to multiple offices as this only delays the process. We will update you when the REFUNDS process can continue. Please note we cannot refund any tickets issued by travel agents. We thank you for your patience as we continue to work as quickly as possible to accommodate all disrupted passengers. As previously advised, we are working with extremely limited staff resources until at least 31 DEC '20. Further updates will be advised as information comes to hand. Visit thaiairways.com for the latest news and information from THAI. Please note: we welcome questions and feedback for clarification purposes however rude, aggressive remarks, particularly those not related to the posted content or posting incorrect information, will not be tolerated and will be removed immediately. Spammers are not welcome and will be blocked

06.01.2022 Magical Japan, lets hope it wont be too much longer before we can take you there :) #thaiairways #visitjapan

04.01.2022 Located on a mountain in Chiang Mai, Thailand, Wat Phra That Doi Suthep is one of northern Thailands most sacred as well as most famous temples. Legend has it that the temple enshrines a part of Buddhas shoulder bone. The temple is also renowned for its beautiful architecture, which greatly displays Lanna cultures heritage.

04.01.2022 A message from Star Alliance CEO, Mr Jeffrey Goh. Find out more at https://www.staralliance.com/en/ #StarAllianceFamily #staralliance

04.01.2022 Missing Thailand? See the latest campaign from the Tourism Authority of Thailand, Thailand is sure missing all of you.

03.01.2022 18 Jun 20 : Updated advice for customers applying for a ticket validity extension or travel voucher: If you have filled in the SPECIAL ASSISTANCE form here : https://www.thaiairways.com//thai_special_assistance_form.? to claim either a ticket validity extension (travel agent tickets or thaiairways.com tickets) or a travel voucher (thaiairways.com unused tickets only), you should receive an email response acknowledging the request with a reference number.... You will then receive a follow-up email with extended ticket/s showing a dummy travel date which you can adjust to your real travel date when you are ready. Or you will receive a voucher or EMD document that can be used to rebook your travel. IF YOU DO NOT receive the e-ticket or voucher at least 6 weeks after application, it may mean that there is some error in your application that the system cannot override. If this is the case, please check your original e-ticket for the EXPIRY DATE and contact your travel agent or your local THAI office at least a month BEFORE the expiry date to have your e-ticket updated. Please note that there is no urgency to make contact unless your e-ticket is about to expire. REFUNDS : we would like to remind customers that we are currently unable to proceed with any refund payments until further notice : https://www.thaiairways.com//news_/news_detail/News92.page We will update our news feed as this information changes. We thank you for your patience and understanding. Note : feedback is welcome however irrelevant remarks and spammers will be blocked or deleted immediately.

02.01.2022 Loi Krathong is one of Thailand's most famous and beautiful festivals. The Tourism Authority of Thailand invites you to try making your own Krathong this year. #loykrathong #thailand

01.01.2022 For the latest information on THAIs Court Proceedings in Thailand, visit our website here : https://tinyurl.com/TGNewsAug