The Alternative Board | Business consultant

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The Alternative Board

Phone: +61 499 386 191

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24.01.2022 COVID19 has forced business to reset and reassess their practices and adapt to the new normal. Social distancing and contactless service are the norms today. Read this blog post to quickly learn how to adapt your business in the new normal. https://bit.ly/31EnLEm #TABBoards #CustomerService

24.01.2022 Customer acquisition is very expensive. Many businesses spend most of their marketing dollars on finding new customers instead of nurturing the ones they already have. It is like filling a bucket with a hole in the bottom. Your acquisition has to work harder because your business is losing customers. We asked 9 experts from The Alternative Board to share their tips on how business owners and leaders can improve their customer retention. Read the blog and learn how to keep you...r customers longer. https://bit.ly/3osAGDf #TABBoards #CustomerService

21.01.2022 As a #business owner, it is easy to let yourself off the hook from the commitments you make to yourself. It’s part of human nature and the reason why 40% of people who set new year’s resolutions have any success keeping them 6 months later. The best way to become more #accountable to the commitments you make in your business and life is to be held accountable by someone else. #TABBoards work because business owners now have a group of advisors they do not want to disappoint. #accountability If you want 2021 to be a year that you achieve your commitments, it’s time to explore what TAB has to offer.

17.01.2022 Customer service mistakes can be disastrous. Unhappy customers will just take the business elsewhere, without giving you a second chance. However, to err is human, and mistakes are bound to happen, so it is important to make sure you promptly deal with any issues that arise. It is also important to recognize the signs of dissatisfaction early on so you can quickly offer a resolution and rectify the problem. One way to know who your unhappy customers are is to get feedback. Another way is to monitor reviews online. There’s a lot you can learn from these complaints and negative feedback to improve your business. #TABBoards #CustomerService

16.01.2022 A sales team is like the heartbeat of every company; they can help a business survive and grow, or cause a business to plummet and fail. With that said, to be successful, you need a high performing sales team an underperforming sales team is not an option. You can learn how to truly inspire your sales team by attending this webinar. You will discover: What you need to work on for you to develop that ability. Even if you believe that inspiring salespeople is not a natural ...behavior for your, you will gain the tools and knowledge to do so effectively. Why your current approach is not working. 5 Prove Tactics that work every time with any team. https://bit.ly/34mcjz3 #TABBoards #CustomerService

15.01.2022 No matter what day of the month it is, you should always be prospecting. If your sales pipeline is full, you will not have to resort to ineffective sales tactics like discounting, etc. Look for prospects everyday, call and/or email them. You need to be consistent and it is a good sales practice to block time on the calendar for prospecting, and stick with it, no matter what. #TABBoards #Sales

12.01.2022 Have you ever heard the phrase, It’s lonely at the top? Most business owners feel this way because they do not have anyone to share their ideas and strategies with. They try business networking, but it doesn’t help them connect as the goal with which most people go to these networking events is quite different. This is where Small business owner peer groups (sometimes called business mastermind groups) are available to discuss problems and build goals as a collective; a bu...siness owner advisory board. But, is a business advisory group right for you? Find out by reading 19 Reasons You Need a Business Owner Advisory Board. Download now and share with other business owners in your community: https://bit.ly/2W1JkMW #TABBoards #CustomerService

10.01.2022 You cannot afford to not have a customer-focused business. How well do you communicate your value proposition to your customers and potential customers? How do you provide them with a customer experience so they come back and bring their friends along? Do what you do so well that they will want to see it again and bring their friends. - Walt Disney #TABBoards #CustomerService

09.01.2022 It costs a lot less to keep a client, than to acquire a new one. Yet you may never hear about a bad customer experience that led to a customer jumping ship to one of your competitors. In this blog, you will learn some simple to implement ideas to help retain your valuable customers longer. https://buff.ly/2NZlHj0... #TABBoards #CustomerService

07.01.2022 An Entrepreneur article is asking the question: What do "accountable" employees do differently? Answer: They quickly acknowledge their mistakes and failures while learning from the experience. Find out how you can build a culture of accountability in 5 steps! #TABBoards https://www.entrepreneur.com/article/298342

07.01.2022 Are you tired of churning through ineffective salespeople? Want to learn how to hire sales super stars? Good salespeople are the engine that keep the wheels of your business moving. If you have ever hired salespeople, only to be disappointed by their performance, then this fast-paced session is for you. Sales selection expert, Dave Kurlan, CEO of Objective Management Group, will highlight the most important steps, tools and best practices for getting it right when you hire ...salespeople. Watch the webinar today http://bit.ly/3ojHZNd #TABBoards

06.01.2022 At night, have you ever wondered where has the day gone? and that it was another day where you couldn’t accomplish anything on the strategic level at all? Joining a TAB Board will help you stay focused and hold you accountable for the commitments you make at each TAB Board meeting. #TABBoards

05.01.2022 According to Inc., you can always find an excuse for why something didn't go your way, but people who succeed search for solutions, not excuses. Once you start down the path of looking for excuses you have effectively given up, you have quit, and you have relinquished all #accountability for the outcome. If you need help setting, keeping and achieving your business and life goals, TAB is the place for you! #TABBoards

04.01.2022 Dave Scarola, Chief Experience Officer (CXO) at The Alternative Board, believes that customer service is a design activity. In this webinar, we'll cover how the end-to-end customer experience must be intrinsically designed and how great customer service needs to be intentional. Also, learn how you need to have a dialogue with your customers to design an exceptional customer service experience. Watch this webinar and learn how to design customer service into your product or se...rvice. https://bit.ly/3mrtWnu #TABBoards #CustomerService

03.01.2022 The world has changed drastically over the past few months. We are in an era where email marketing is becoming popular again. So, let’s dive into what has changed with email marketing in the COVID-19 era. https://bit.ly/34ofExs #TABBoards #CustomerService

The Alternative Board | Business consultant