The Culture Company in Benowa, Queensland, Australia | Local business
The Culture Company
Locality: Benowa, Queensland, Australia
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19.01.2022 Next week is International Customer Service Week - time to recognise those stalwart Customer Service Stars and take time to acknowledge excellence in how we relate and interact with our customers today has a major impact on our companies bottom line! How are you planning to celebrate those stars in your midst? How are you going to spend a week focussing on how we all can make a difference and delight our customers??... Let us know!
17.01.2022 We recently ran our first new "Welcome to Nando's" induction for some new "family" members in Queensland What a great few hours introducing our team to the philosophies of our founders, what we do, how we "Change Lives" and feeling part of their new Nando's family!! Ola Newbies!
17.01.2022 Leadership Workshop with Nando's future Leaders in Sydney today. Fun team!!
14.01.2022 Business Culture is made up of the values, beliefs, assumptions, attitudes and behaviors shared by a group of people. This culture is the final outcome of agreed and accepted behaviours that results when a group creates and arrives together at a set of behaviours that support all to work and live well together. To achieve this we need to create an environment where we can call each other out when we cross that line of behaviour - as well as we can all then praise behaviours ...that are constructive. Does your team panic when to you "want to talk to them about something?" Do we only talk about what could be better? Its always risky waiting for someone to recognise the great things that are done. My favourite thought is "Go catch someone doing something great!" Through this we learn how to give and receive constructive feedback and all of the team encourages the culture we want. #theculturecompany #creatingbehaviours #creatingculture #teamrecognition #success
11.01.2022 The Culture Company has now relocated to South East Queensland and are excited to offer our services to the business community up here. If you are looking for ways to develop your leaders and teams into being more constructive, self actualised, humanistic and encouraging to your business as a whole, we're the ones to speak to! Call us now!
09.01.2022 A very exciting day last Wednesday where we launched Woolworths newest store and Queensland's first SMART store with a great range of new, first time supermarket initiatives. So proud of my team of Woolworths coaches and trainers attached to this store (pictured here) who upskilled themselves on these initiatives. Then delivered these ourselves to teams as interstate support not available due to travel restrictions of covid19. They nailed it and this beautiful Loganholme stor...e opened so smoothly and team and customers alike are delighted! Love a store opening!
07.01.2022 The influence leaders and managers have on the performance of their teams and ultimately their organisations cannot be understated. Leaders shape the way people think and behave leaders are viewed by others as role models people look to see if their behaviour is consistent with the organisations espoused values and philosophy. Leaders set the agenda. Leaders influence the organisations culture and in turn the long term effectiveness of the organisation. Leaders and mana...gers set the context within which organisational members strive for excellence and work together to achieve organisational goals. Leadership helps shape culture. Culture in turn shapes leadership. They both drive performance. We help those in leadership roles identify the relationship between behavioural strategies and styles and leadership effectiveness and provide a process for building personal capability in the leadership role. Contact us now to discuss how we can help your Leaders and business be more successful.
07.01.2022 A thought for Thursday - especially with what happened in London overnight. Stay strong and don't let fear win #wearenotafraid
06.01.2022 Another fun moment in a busy day with some of my talented team. Here getting the amazing Cheese Wall and Bakery ready for tomorrows opening of our new Montague Markets Woolworths Supermarkets in West End, Brisbane. Work can be fun!
03.01.2022 Next week is the International Customer Service Professionals Annual Conference The Future of Customer Service will be a one day event on Thurs, Oct 10 at the RACV Club here in Melbourne. There are 12 first class speakers including executives from Qantas, Telstra and iSelect who will take us on a journey to the future of customer service.... During the day you’ll be able to find out how we play can affect how we work, cloud-based contact solutions leader LiveOps used Gamification to reduce agent onboarding from 4 weeks to 14 hours, whilst boosting customer satisfaction by 9%. how a retail business top 20 % performing stores achieved 10 times higher annual growth rates than the bottom 20%. how ING Direct were able to lift Contact Centre sales by 60% by creating a truly customer centric business. For further information and easy online booking please go to http://www.icsp.com.au/index.php/events/event-registration Hope to see you there!
