The Process Collective in Jannali, New South Wales, Australia | Consultation agency

The Process Collective

Locality: Jannali, New South Wales, Australia

Phone: +61 419 800 333

Address: PO Box 29 2226 Jannali, NSW, Australia

Website: http://theprocesscollective.com.au

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15.01.2022 Taking time off over the Christmas break? So are most of your customers, and because of this, they are more likely to be out shopping and eating more often and will presume you will be open to service their needs. If your business hours are going to change or extend, ensure you update your opening hours on Google My Business, your Website and your Social Media accounts.... If you’re planning to open early or close late, promote this via your email marketing list, on Google my Business, Twitter, Facebook and Instagram regularly, as people will forget!

10.01.2022 If you haven't done so already, now is a great time to start your business planning for 2021. What do you want to achieve? Are there research data that supports your wants? Are there new services you want to launch? Does the market even want your new services? How and to whom will you market your new services to? Do you need to hire new staff to achieve this? How much will this cost you to implement your plans? It's important to plan out what your objectives are with cost and... research analysis to discover if your ideas are even viable - otherwise you could be striving for an unachievable goal. We specialise in strategy, so let us know if you need help.

05.01.2022 We are taking an extended break this year from Friday 18th December 2020 to Monday 18th January 2021, and will be on low staff capacity until 1st February 2021. We will be using this time to work on planned client projects without interruption as well as on our new website, but will still be checking emails intermittently. If you need us, we will still be around, although a little slower to respond than usual.

03.01.2022 The holidays can be a critical time for many retail businesses, so it's important that your customer service is on point. Unfortunately, when your staff are stretched and busy, things out of your control can go wrong which could result in an unhappy customer or even a bad google review. While this happens to pretty much every business at some point, there are some common problems that often lead to negative customer interactions. Here are some ways you can minimise such inte...ractions: Increase your online presence - if there is a problem with a purchase and they can't find a helpline or customer service email online, the next step is a bad review. Hold a larger inventory - in retail stores this is the source of most bad interactions, so if your suppliers have been interrupted by Covid, you must tell your customers via signage and on your website to avoid disappointment. Time your marketing campaigns right - timing is everything and most EDM apps have a feature advising you the best times to send emails to get the highest open rate. Ensure you are adequately staffed - there is nothing worse than needing help with no-one to help you! Taking on holiday staff is the answer! And as always, give us a shout if you need some in-depth advice.