The Salon Mentor | Business consultant

The Salon Mentor

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• Business consultant
• Motivational speaker

25.01.2022 High Performing Team Tip #10 CELEBRATE Continuously and RECOGNISE Relentlessly! Whether we’re aware of it or not, as leaders, we have ENORMOUS influence on how our staff feel about themselves, their abilities and their worth and ALL of that shows up in their PERFORMANCE.... What they SAY and what they DO reflect what they THINK about themselves, so this is where we must be very diligent to ensure that while we are building skills, we are also building PEOPLE. If you want to really see your team thrive, make a point to catch them doing things right. Recognise when they’ve made even small improvements and celebrate their wins no matter how small. In celebrating the small stuff, you are showing them what it feels like to achieve to excel to be a winner and once they experience this, they’re going to want MORE. They’ll want to do it again and again and again for you. You must believe in them long before they are ready to believe in themselves. You must see their potential long before they do, because initially, they’ll take those first scary steps, because YOU believe in them. not because they think they can actually do it! If you encourage them, diligently building their confidence and competence, they’ll stretch for you because they TRUST you & want to PLEASE you. Then. celebrate each small win along the way and just WATCH them grow! #highperformingteams #growingpeople #buildingteams #buildingpeople #leadership #growingleaders #leadershipmentor #leadershipcoach #coach #businesscoach #mentor #recognition #celebratethewins #TheSalonMentor #encouragement

25.01.2022 Sometimes we just can't see our way through. It's so much easier to just believe in the reasons why we CAN'T do it..... why it WON'T happen. That means we don't have to stretch ourselves. We don't have to risk messing it up. We can just stay where we are and believe there's nothing we can do.... But deep down, you know that's not true, right? You KNOW you could do it if you really wanted to. If you were prepared to dive in and get dirty. If you were willing to put yourself out there and have a go..... to risk messing it up... to risk criticism or judgement. You know it's YOUR CHOICE, right? Of course, you do. Whenever you're ready ........

25.01.2022 Being a leader has nothing to do with rank or authority. A leader is someone who embraces the awesome responsibility to see those around them rise.

24.01.2022 CHRISTMAS SALON MANAGEMENT TIP #3 Confirm your CANCELLATION LIST! Yep.... once you've confirmed your appointments, and confirmed the specific services you're holding time for..... confirm your cancellation list.... Why? Well, weeks ago, when they called to try to get in before Christmas and you were booked out, you offered to put them on a cancellation list for that day, right? But no one stays home and waits by the phone in case you call! They've probably completely forgotten they're on that list for today and they've likely made other plans. (P.S. please tell me you made a back-up appointment for them just in case when you couldn't get them in on their preferred day? If not... they're likely Googling to find another salon who CAN fit them in!) POSSIBLE OUTCOME: If you do find yourself with a no-show and are scrambling to fill it at the last moment, you'll waste precious time calling and leaving voicemail message after message for people who either don't answer or can't make it. Argggghhhhhhhh!!!! SOLUTION: Call your cancellation list 24 hours before and remove anyone who is not available at short notice should an opportunity arise. That way, you'll make one call, fill the spot and get back to your waiting clients instead of wasting 10 frustrating minutes on the phone. "Hi Katie, we have you on our cancellation list for tomorrow for a 1/2 head foils, cut and finish if anyone cancels. We're just waiting on final confirmations now, but if something does become available at short notice, could you be here within about 15 minutes if we call?" Yes? The first call you make is to her! "Katie? It's Julie. How's 10.15 today? Great, see you then!"

23.01.2022 A key secret of High Performing Teams is time prioritised to reconnect, discuss issues, and keep everyone on the same page. Team time (meetings/huddles) literally recharge your crew, reduce tension and conflict and build morale. Lock in pockets of time to reconnect, BEFORE your schedule fills with appointments- NOT wait to see if you have time or get a quiet spot. ... If you keep putting it off, you’ll keep getting what you’ve got. It doesn’t have to take long, but it must happen frequently if you want better results from your team. #highperformingteams #teamperformance #teamsthatrock #leadershipcoach #mentor #businesscoach #thesalonmentor

22.01.2022 Are you growing FUTURE LEADERS within your business? Or are you someone who tends to jump in, take over and do it all yourself? Giving others the opportunity to grow is the sign of a truly great leader. Someone who isn't afraid to give others the spotlight and in fact, actively shines it their way. ... If you want your team to perform brilliantly when you're not there. If you ever want to take a holiday away from the business. If you want the business to continue long after you've stepped away, you must begin to develop your people NOW. The key to growing your business is growing YOURSELF and growing your PEOPLE. You are a walking, talking example of leadership to them. Show them that as you grow, you reach behind and bring someone else with you.

22.01.2022 CHRISTMAS TEAM MANAGEMENT TIP #2 KEEP THE ENERGY UP! Let's face it...... as great as your team are in looking after their clients and helping each other out, even the best of them may lose a little focus in the middle of a crazy Christmas trade!... This is SUCH an important trading period and your results will completely depend on the actions of your team, so take a moment to ensure that you are keeping their focus and attention where it needs to be (while having a lot of fun!) REWARD THE ACTIONS THAT YOU WANT REPEATED! Keep them focused on the important aspects of client service with daily competitions. Create a fun name for each of your key KPIs and pick one for each day as your daily competition. Talk about why it's so important in your Morning Huddle and reward the best efforts and achievements in that area at the end of the day with a fun prize. You could try: - Consultation Champion (Highest $av per Client) - Supreme Problem Solver (Highest Total Retail $) - Queen/King of Consistency (Highest Av. Retail # per Client) - Clientele Builder (Highest Rebooking % - Wizard of 'WOW'!- Highest # extra services performed And let's not forget the solid, hard-working team members who show up reliably and give their best effort every day, but who may not be your best performers. Give them a shot at recognition and celebration by having your team VOTE for their team member of choice at the end of the day & the one with the most votes WINS! - Most Valuable Player- (Hard worker, consistently great client service plus keeps their area clean, helps out teammates, and is a DELIGHT to work with!) - Client Care Champion- (The team member who just went ABOVE & BEYOND to wow their clients that day) - Organisation Queen/King (The one who managed to wow their clients, stay on time AND keep their area clean! It's a fun way to keep their focus where it needs to be and to reward great effort through such a busy time.

22.01.2022 Good news for our industry. The answer to our qualified staff shortage may be to build from the bottom. 50% of wages subsidized for new apprentices from tomorrow

22.01.2022 CHRISTMAS SALON MANAGEMENT TIP #1 Confirm earlier than usual. At this time of year, people are busy and tend to take longer to respond to your confirmation texts.... Meanwhile..... you've worked hard to rebook clients and ensure a full Christmas schedule... and you're no doubt turning away several last-minute callers a day, because you're holding those spots for clients who've booked ahead. But what if some of those clients have no intentions of keeping their appointment? Their plans have changed. they've changed their mind or for whatever reason, they've been meaning to call you but... they're busy. So, what's going to happen? You'll continue to turn away clients until that morning you walk into work and find a message on your voicemail. "I'm so sorry, but I have to work" "I'm so sorry but my child is sick" "I'm so sorry but I can't make my appointment today" She's meant to be here in 15 minutes, you've held 3 1/2 hours of precious time and now.... you're going to lose that entire chunk of income because it's too late to fill that spot with someone else. SOLUTION: Confirm at least 4-5 days prior to the appointment to give you enough time to juggle if spaces become available. Many are confirming a full week ahead right now. If they have not confirmed by 48 hours prior, get on that phone and keep contacting until you get your definite response or send a follow-up message: "Hi Jane, just checking in to confirm your appointment for....... We've left several messages but have not yet heard from you, so we're wondering if you might be away? We'll hold the appointment until tomorrow at 5pm, and then release it to someone on our waiting list if we haven't heard from you and we'll be in touch in the new year to reschedule" If they're getting your messages but not making the effort to respond, you watch how fast they'll respond to that one! Otherwise, if no response, now you can be confident to remove that appointment block and secure with another confirmed (and very grateful!) client. Stay tuned for more Christmas tips to help you get the BEST POSSIBLE RESULT from your Christmas trade.

21.01.2022 It's not what happens to you in life, the obstacles thrown at you, or the challenges you face..... What determines your outcome is what you DO in response. How you react to what happens to you.... Who will you choose to be? How will you respond? What will be your story?

19.01.2022 ? YOU BET THEY CAN! Join me on the Colour Kristina Talks Podcast where we discuss how to turn your creative wizardry into a thriving business!... Our belief systems are so often what limits us! If you want to learn how to grow your creative business earn a great income, this is the episode for you! Here's the link to listen now: https://plnk.to/colourkristinatalkspodcast And if you love FREE STUFF, we've got you covered! Zip on over to Kristina's website to download my free ebook, The Essential Guide to Staff Performance. With @colourkristina

19.01.2022 Nothing lights me up more than making a difference within the organisations I serve- especially when that allows me to nurture and develop future leaders as well. And how lovely to receive such wonderful feedback from dream clients. #blessed

16.01.2022 We all want high performance from our staff.... but what does that really take? Trait #3 in our Top 10 Traits of High Performing Teams series is.....HONESTY. If you want 100% ALL-IN commitment from your team, then they need what I call...’a seat at the table’.... They get to be part of the discussion when important decisions are made. They get to be heard and feel that their views matter. Lock them out and make all the decisions yourself and morale + performance.....CRASH. Include your key team members as part if your trusted ‘board’. They need to feel like it’s their business too- that what they do matters. #highperformance #highperformingteams #commitment #engagement #honesty #keeptalking #leadership #leadershipcoach #mentor #businesscoach #thesalonmentor

14.01.2022 Sure, we'd all love an easy ride to success.... but would you really grow? Would you build those business muscles, strengthen your resolve and realise exactly what you're capable of if you weren't put under pressure from time to time? As unpleasant as problems can be at the time... that's where you REALLY learn your stuff... and earn your stripes.... Don't wish for easier circumstances, learn to overcome.

14.01.2022 Business..... the most wonderfully challenging, frustrating, exciting, white-knuckled, exhilarating, self-development adventure there is. Our only limit is ourselves. We will succeed if we believe we will succeed and grow to the extent of our own evolution. Those who thrive are not necessarily the most skilled.... but the most adaptable and resilient. ... You've totally got this! (if you believe you do!)

13.01.2022 Don't you just LOVE that? $3,000 extra per week... without a SINGLE EXTRA CLIENT! It all comes down to how WE are delivering our service, shifting our mindset and understanding what our client NEEDS from us to respond.... And that extra business was just sitting there all along.... right under our noses. How much could be slipping through your fingers in YOUR business?

12.01.2022 High performing teams operate at high levels of energy and keep their cool under pressure. So to ensure that everyone stays on track and focused, plus delivers consistently, they make sure to connect regularly and communicate constantly. Listen in as we discover how it’s done

09.01.2022 Here's one to support the boys! That day I wore a mo to the office to join the fun and raise awareness of men's health. #movember #menshealth #moustache

09.01.2022 If we want full commitment and those very high levels of performance from our team, then in return, it takes ‘letting them in’. We need to ensure they feel heard, respected and listened to. In return for being ‘all in’, they get a seat at the decision making table. Listen in as we learn how it’s done

09.01.2022 CHRISTMAS SALON MANAGEMENT TIP #2 Confirm SPECIFIC services. You've got a full appointment book and you're sending your SMS confirmations (hopefully 4-7 days ahead right now) and you're thinking everything should be hunky-dory, right?... Not necessarily! What if Stephanie has confirmed her 9am appointment.... but has completely forgotten that back in September when you booked her ahead for Christmas, you agreed together that she would have her full heads foils done this time, rather than just half. Or that back then, she thought it would be a fabulous idea to have a body treatment and facial to pamper herself, as well as her regular pedicure..... but when she arrives on the day.... she's completely forgotten! Your SMS message just said 'confirm your APPOINTMENT' - which she has - but you're still about to lose a chunk of income AND throw your schedule into chaos when she arrives, you begin your consultation and she says..... "Oh... no I don't need the facial thanks... just do the pedicure" Or.... "Oh, I don't have time for the colour today... let's just do the haircut". You've held 3.5 hours...... but now you'll be paid for 1.... after turning away DOZENS of callers begging for that spot. And..... if you think about it... if you were applying colour first... her cut appointment is not until 11am... but she's here at 9am, wondering what the problem is! There goes your schedule (and budget!) for the day! To prevent this happening to you: 1- Confirm your appointments at least 4-7 days ahead 2- Confirm the ACTUAL services you're holding time for That way, if there are any changes, you'll discover them now so you have time to accommodate if possible. "Hi Steph, thanks for confirming your appointment for Thursday at 9am. As we're working to a fully booked schedule, I just need to confirm the exact services we're holding time for, for you. We'll be doing a full head foils, toner, treatment, design cut and blowdry finish, is that correct?" For those holding deposits as security, the services confirmed at this point are the minimum services charged on the day. It's also a great opportunity to offer those last-minute party season services they may have forgotten like brow shape & tint, lash tint etc, if you have capacity to do them. Stay tuned for more Christmas tips to help you get the BEST POSSIBLE RESULT from your Christmas trade.

07.01.2022 It's often said that 'everything we want is on the other side of fear.' - Taking the plunge and backing ourself into that new location - Having the tough conversation you've been avoiding with the staff member whose behaviour is driving you crazy... - Having the courage to correct your prices after years of under-charging (and telling yourself you CAN’T charge more because of your clients/area etc) - Maybe even reducing your working hours to prioritise time with family, to grow your business .. or even just for you. Everything you dream of happening within your business is possible...... IF you're courageous enough to get uncomfortable and do what that takes. It's simply just a series of steps or actions..... but where you stop or what you believe is possible..... will be determined by your fear. **Here's a secret** ... Successful people feel the same fear you do..... but they refuse to be limited by it. They do the research and then back themselves and JUMP..... And often learn how to do it on the way down! "But, what if I fall, you say? Ohhh..... but what if you FLY!!"

07.01.2022 I know you spent much of your career searching for that inspirational leader. The kind that encouraged you, believed in you, stretched you and gave you a push when needed... but always with your best interests at heart. The kind that saw your potential and knew you could do it long before you did..... and never gave up on helping you be all you could be. ... I know you endured some less-than-ideal leaders along the way... and maybe you never found that mentor you craved. But now.... maybe you're also being called to BE that leader for other people. You know what it's like not to feel supported. Not to be encouraged. To feel like you'll never have the opportunity to grow here. What if you used that experience to look inward; to challenge yourself to step up; to answer the call to play a bigger game- to play a significant role in the lives of others. What if you committed to BEING the leader you always wanted to find? Imagine, years from now, hearing former staff talk about how incredible you were to work for and how grateful they were for the experience. Imagine having THAT kind of impact. WHO WILL YOU BE?

07.01.2022 IT'S SHOWTIME PEOPLE! For most of us in service industries, the Christmas trading season is the big one. It's our busiest time of year... the BIG GAME!... This is what you've been building towards all year.... - Training your staff - Perfecting your marketing - Refining your systems - Preparing your clients and customers No matter what your business or industry, this is when you step UP, own your STAGE, and deliver your PERFORMANCE! The curtain is about to go up... Your audience awaits.... It's SHOWTIME, peeps! Let's knock their socks off!

04.01.2022 You're a natural high achiever, right? You make the money, hit the target, build the clientele, smash the KPIs, handle the crisis and juggle a thousand other things along the way....... and manage to stay sane! To you, it's no big deal, right?... It's just common sense. So THEY should just do it too, right? You can't see why it seems so hard! Here's the thing..... The day you became an employer/manager/leader, the rules of the game completely changed. It's now no longer about what YOU can personally do.... it's about what you can coach/inspire/manage OTHER people to do! And the skills required to BE a high performer are quite different to the skills you need to manage OTHER people for high performance. You're not going crazy. There are still good staff out there. And it IS possible to finally build a productive team and get your life back! You just need a new set of skills! Is it time to uplevel YOUR leadership skills? #LeadersLab #LeadershipAcademy #SalonLeadersBootcamp

04.01.2022 #4 in our Top 10 Traits of High Performing Teams series is ...... HIGH LEVELS OF TRUST. You see, when we expect our staff to really stretch to perform at those very high levels, we are asking them to get into unfamiliar and of scary territory. To get uncomfortable. And how many people enjoy getting really uncomfortable?... What it takes for them to be willing to do that for you is high levels of TRUST. They need to know they if they do this... if they really stretch... and they DON’T get it right, that you’ll have their back. No anger, no irritation, no sarcasm. You need to make it SAFE to fail initially until they star to get it right. Listen in as we discover how to build high levels of trust.

03.01.2022 Continuing our Top 10 Traits of High Performing Teams series, today we explore trait #5...... We Make Decisions As A Team. In return for above and beyond effort and all-in commitment, and to encourage even stronger engagement, when problems arise or decisions need to be made, we bring those discussions to the team. Not only will you build loyalty and respect (and hear some great ideas!), you’ll be building future leaders and teaching your team HOW to make great decisions and ...solve problems. Win:Win!

03.01.2022 CHRISTMAS TEAM MANAGEMENT TIP! Whilst it's all very exciting to have such a busy appointment schedule for owners, it can get a little overwhelming for some staff and give the anxiety levels a bit of a workout! END RESULT? Staff panic a little and go into what we call 'Survival Mode'. (Get 'em in, get 'em out so we don't run behind!)... Your turnover may still increase as you're seeing 80% of your client base within a 3-week time frame, but all of your important 'vital signs' completely crash! - Av $ Client DOWN - Recommended Retail % DOWN - Rebooking % DOWN That means that after all your hard work all year to polish and maximise your client experience, they're right back to working HARDER, not SMARTER. Those clients are getting ONLY what they remembered to book for. There'll be NO exciting new ideas being offered and your clients will walk out with the same frustrations and concerns that bother them at home between visits that they walked in with. Opportunity lost. Big...... HUGE! STRATEGIC ACTION TIP: Get your team together and talk about 'What they HATE about working Christmas!' (Yes, that's tongue-in-cheek but they'll tell you how it is!) It will be things like: - Clients arriving late and still expecting all of their services done - Clients demanding additional services not booked, & - Not sitting down/having a lunch break until Christmas day! If we can talk about it, we can create a plan and avoid a train wreck on the day, PLUS they won't be stressing about it happening because they'll know exactly what to do. Talk about how you'll prevent each of these things happening & what to do if it does go pear-shaped on the day! Stay tuned for more Christmas Management Tips!