Tower Systems in Hawthorn, Victoria | Business service

Tower Systems

Locality: Hawthorn, Victoria

Phone: +61 3 9524 8000

Address: 3A Lynch St 3122 Hawthorn, VIC, Australia

Website: http://www.towersystems.com.au

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• Shopping & retail
• Business service
• Software company

25.01.2022 We see our POS software and all that it comes with as a fitness program for your business ...

25.01.2022 #ShopLocal #Grateful #smallbusiness

24.01.2022 We serve 1,700+ retail newsagency customers. For them, yesterday we shot this video where we discuss the closure of 100+ newspapers in Australia as announced a few days ago: https://vimeo.com/425038190

24.01.2022 Happy dress up as anything day!

23.01.2022 Happy Father's Day...

23.01.2022 Thank you customers ...

22.01.2022 Grateful to live in Australia with wonderful local shopping experiences.

22.01.2022 Storytime. Harry was devastated. We had just shared with him evidence that his nephew, who worked in his shop, had been stealing from him. The evidence was data showing exactly when and how the theft was being done. This tied up with the roster and, chillingly, CCTV. We shared with Harry our own experience of employee theft in a shop we owned years ago and talked through how we navigated it so that the person stealing acknowledged their crime, made amends and addressed the m...atters at the root of their action. Harry followed a similar approach. While the theft gutted him, he wanted to navigate it in a way that preserved family relationships and helped the person involved. That was years ago. Harry remembers the story and is pleased he made the choices he made. Small business retail can be challenging. Every day we are grateful to our customers for the opportunity to serve.

22.01.2022 Aussie made specialty POS software...

21.01.2022 While Victoria is back in lockdown and our head office is in Victoria, it is business as usual for us and our team members as most of us are working from home, enjoying a short commute to work and getting to play with the dog and pat the cat while we talk with awesome customers. #StaySafe #BeWell #DistanceStopsTheSpread

21.01.2022 The important role of small business retail front line team members during the Covid lockdown. Thanks to a failure in hotel quarantine in South Australia, a failure of the federal government in terms of quarantine and a failure of the federal government on the Covid vaccine roll out, Victoria is in the middle of a 7-day lockdown, to try and suppress transmission of a particularly virulent strain of Covid. Okay, blaming aside, this lockdown has shown, again, the important role... small business retail front line team members play in our communities. This is especially true in newsagencies. For people living alone or caring for someone at home, the interaction at the counter is important. Over the last few days there have been several examples I have witnessed of this, where shoppers talk for a bit longer, soaking up the interaction. Our shops are hubs for this warmth. Good retail team members spot the need and provide interaction that is encouraging and helps the customers feel better than when they arrived. What’s been happening in newsagencies in Victoria over the last few days is a reminder of the importance of local small business retail in communities, the role we play, the support we provide. I am writing about local small business retail as it is in that setting that shoppers are more likely to have a personal and nurturing experience. Our local small businesses are less focussed on KPIs, interactions are more authentic than the corporate national retailer dictate of the five rules of every customer contact or whatever corporate rules the staff are told they must follow. The warmth and genuineness of the interaction in a local high street newsagency setting is helping plenty of Victorians through this latest lockdown. Our channel can be proud of the role we play on the front line, the role we play in the mental health of so many who visit our shops. If only politicians would take a moment to see first-hand the role local small business retail plays in the community in situations like this. There are retailers in our channel who do more good in a week of customer interactions than a year of words press releases, announcements and doorstops from any politician, especially federal politicians who love a big announcement but fail at the action. Kudos to all newsagents and other local small business retailers in Victoria who have been open through the lockdown and who have provided extra care at the counter to customers keen for personal contact and support.

20.01.2022 Respecting World Mental Health Day...

19.01.2022 Free workshop: taking your retail business online: for any small business specialty retailer. Wednesday August 12 @ 10:30am. We make awesome specialty POS software for speciality retailers.... We make awesome Shopify and Magento 2 websites connected to our POS software. Join us Wednesday August 12 @ 10:30am AEST for a free live and interactive workshop on taking your business online. We will share insights, advice and experience from websites we run for our own shops and sites we have created for others. We will talk design, smart text, SEO, SEM and other buzzwords, but we wont use buzzwords. This will be a plain English workshop. We will be honest about the hungry beast that is a website. The workshop is free. Just turn up. Click on this link: https://buff.ly/3aaRNmr Meeting ID: 924 4882 8358 Passcode: 196319 Wednesday August 12 @ 10:30am AEST. Or, talk with one of our sales people: VIC / SA: Tim Batt 0401 833 917 [email protected]; QLD / NT / WA: Justin Randall 0434 365 789 [email protected]; NSW/ACT/TAS: Nathan Morrison 0417 568 148 [email protected]. NZ: [email protected] or call 0800 444 367. They can also show you websites connected to our POS software.

19.01.2022 Part of our job as a POS software co. is to help small business retailers compete. Already, we are helping retailers to be ready for Black Friday, Nov. 27 through our POS software and awesome POS software connected websites. We are grateful to help small business, local, retailers to compete on the world stage. #SmallBusiness #ShopLocal #AustralianMade buff.ly/2WgoZkI

19.01.2022 If Australian jobs matter to you and your family... There is plenty of talk from politicians, in the media and on social media about the need to create local jobs, in Australia, for Australians, about the need to provide opportunities for job growth. Too often, the talk is the end of it, the talk is only talk.... The best way to create jobs is to buy locally. However, buying locally applies to all of us, including us in business. We need to buy locally as much as possible. While I am not an economist, I think I am right in saying that the more of our money that we spend entirely pithing Australia, the more the Australian economy benefits and the more local jobs that will be created. This is why in the retaIl shops I own we preference Australian made. Now, by Australian made we do not mean the products that limp over a line that says a percentage of the product has to be from Australia. No, we want the whole thing made here if at all possible as it is this that adds real value to our economy. In our own business where we develop POS software, our biggest competitors are overseas companies that spend huge sums promoting through search engines and social media. We don't spend dollars advertising on those platforms. Our investment is in our people, our software designers and developers, our help desk team, our admin people, Australians who will spend their pay check in the local economy with that spend helping the types off businesses we sell to. To us, this is what shop local looks like. It is about understanding your place in the economy and knowing that your buying decisions can make a difference to other local businesses and hopping that those in control of those other local businesses support more local businesses. The ripple effect of shopping and sourcing locally can be wonderful not only for the individuals benefiting but for the whole local economy. The importance of this is something we leverage in our POS software by providing retailers easy ways to indicate locally sourced products, to help them in their shops and online to shine a light on locally sourced products. We have coded these tools into the software to make it easier for local retailers to monetise locally sourced products. Shop local to us is much more than a poster or a slogan. It is about active decisions we make that help other local businesses, in the hope that their decisions, too, help other local businesses. Now, if only politicians went beyond lip service on the shop local front, if only they actively engaged in this in terms of their personal spending and any spending then engage in on behalf of their constituents. The real power in the shop local discussion is in the dollar. Spend the dollar in your hand locally and you make a powerful, and appreciated, contribution.

19.01.2022 We are grateful to Aussie Garden Centres for their embrace of our software: https://vimeo.com/455671007

19.01.2022 We made this for small business retailers to help them deal with the challenge of shoppers who lick their fingers before selecting cash from their wallet or purse. #Ewww

19.01.2022 Storytime. Youre not going to believe this, Kathy was excited and happy, I could tell from her voice, we sent something to someone in Queensland just now, Queensland!. This was a big deal because Kathys business is in regional Western Australia and the website we created for them was designed t serve locals who live near Kathys town. Now, we dont like to say I told you so to our customers but I knew Kathy would not mind. But I didnt get a chance. Kathy jumped in with you told me, I laughed at you but you told me this would happen. We love the days we get to hear our customers delight at achieving something unexpected from their use of our POS software or a website we have created for them. #SmallBusiness #Joyful #Retail

18.01.2022 Covid stimulus package for local small business retailers and the communities in which they serve. Small business retailers are nimble and able to lift local economies faster than big businesses and certainly better than online businesses. Here are six tips for politicians on steps they can take, decisions they can make to help lift retail, especially small business retail, as well as those local businesses with which small business retailers can quickly connect....Continue reading

17.01.2022 Thank you nurses, thank you!

17.01.2022 Happy Fathers Day...

16.01.2022 We built the Magento website connecting our POS software in 100+ small business retail shops so they could be part of selling online at www.beanieboosaustralia.com

16.01.2022 Thank you teachers.

15.01.2022 Some retail businesses are having an awesome 2020. Yes, some retail businesses are having an awesome 2020, plenty in fact. However, most of those having success this year do not want to talk too much about it. They want to keep a low profile because most of what’s in the media about business in 2020 is negative and they do not want to distract with what they think is a unique good story. Some even feel ashamed at their success. The reality is that many retail businesses, espe...Continue reading

15.01.2022 We are grateful for the opportunity to develop these websites for awesome locally owned small businesses. Aussie software for Aussie small businesses. www.onebaby.com.au - newsXpress Numurkah www.chitchatgifts.com.au - newsXpress Chit Chat www.inspiretasmania.com.au - Inspire Yourself & Your Home... www.pamperedpetz.com.au - Pampered Petz Hornsby www.warragulpetemporium.com.au - Warragul Pet Emporium www.nextragiftsorange.com.au - Nextra Gifts Orange www.parkesnewsandgifts.com.au - newsXpress Parkes www.newsxpressinverloch.com.au - newsXpress Inverloch See more

14.01.2022 Australian made and supported software for specialty retail businesses. #AustralianMade #ShopLocal #LocalJobs #WeAllWin

14.01.2022 What is the most important stream of revenue for your business was cut off overnight? Hundreds of Australian businesses discovered Tuesday that China was blocking their exporting of products to that country. According to news reports, Australian wine, copper, barley, coal, sugar, timber and lobster are set to be banned from Friday. This is dreadful news for the businesses, those who work for them and the communities that rely on them for income and purchases. The ramification...Continue reading

13.01.2022 Tower Systems head office remains open through stage 4 lockdown in Victoria Working in a permitted industry and fulfilling Permitted Roles enables us to maintain our head office in Hawthorn, a suburb of inner Melbourne, open for business. While we operate the head office with minimal staff in a Covid Safe operation, being open here at the office allows us to provide an enhanced level of service.... The majority of our team members are working from home and have been dong so since March thanks to our VoIP phone tech and our other platforms including a secure commercial Zoom account, a secret commercial Teams account and more. Given the businesses operating in a hosted environment through data centres we facilitate and other services we provide, some out of our head office, we meet several points of criteria laid down by Justice Victoria. For our customers and the businesses they run, we are here, delivering business as usual services. To be sure, we have completed the appropriate Department of Justice paperwork. We also have a visible and adhered Covid Safe plan for the office as well as protocols for those who do attend the office. Here at Tower Systems it is 100% business as usual.

13.01.2022 Working from home feels...

12.01.2022 It's Halloween to some, to others it's national dress-up day!

12.01.2022 Storytime. Many years ago, a retail business owner told us that our POS software was faulty, that their figures were wrong. We had a look and agreed something was not right. We dug and dug until we worked out the cause. The business owners partner was skimming cash from the business to fund a modest gambling addiction. They were taking between $75 and $100 a day. We found the evidence by tracking behind the scenes data manipulations. It was confirmed with video footage. Than...kfully, the discovery led to the addiction being confronted and help being provided. The experience helped us build better tools deep in the software to provide early warning of data manipulation to retail business owners who want to know about it. Some days, our work puts in the middle of family relationships. We do our best focus on the truth, on where the evidence takes us.

12.01.2022 #fishing #memories #ShopLocal #Aussie #POSsoftware

11.01.2022 We are grateful to have created the new POS software connected website for Wollongong Bike Hub Wilsons Bike Hub: https://wollongongbikehub.com.au

11.01.2022 Storytime. Back in the 1980s we were thrilled to sell our newsagency software to former Richmond AFL star Francis Bourke for his newsagency business in Tooronga. Francis was a good in business as he was on the footy field, a gentleman and a champion. We learnt plenty from Francis Bourke and benefited from his years of support. Customers like Francis Bourke are a treat in business. They make a real difference, for which we are sincerely grateful.

11.01.2022 We'd love politicians to focus on low hanging fruit in stimulating the economy. Reaching for low hanging fruit is something we in small business know about. It's about reaching for what is close, within reach, what will deliver tangible benefits in the short term. This is what I wish governments, federal and state, would do when making decisions designed to stimulate the economy out of the Covid recession.... There are low hanging fruit opportunities, especially in the small business space. We see this here at Tower Systems, through our work across a range of specialty small retail channels. Some channels are already growing while others are stalled. We also see broader low hanging fruit in small businesses compared to big businesses as the are known to act faster and invest more locally. While we understand the need for financial support for businesses in distress because of Covid, we think there are opportunities to support businesses that do not meet the current JobKeeper criteria, businesses that are growing without current support as it is these businesses that present low hanging fruit opportunities. These businesses have proven resilience. Resilience is a good foundation for growth. Businesses that do not meet JobKeeper qualification requirements could grow further and faster, add more jobs, increase local spending, if stimulus was targeted to encourage more growth for them. I'd like politicians to look more closely at the businesses that are growing, businesses not on JobKeeper, to understand what they can do to leverage their success. It is frustrating reading of public companies getting JobKeeper and increasing executive bonuses and shareholder dividends. Thinking about low hanging fruit opportunities for businesses already doing well, I'd like politicians to consider ... reinvestment rebate on reported profit, a reinvestment rebate on every new full-time head count, a reinvestment rebate for capital investment with Australian businesses. I'd like governments to look at where jobs have been created in recent months and to talk to folks in those businesses to understand what they could to achieve more of this. I'd like them to specifically focus on jobs that could be created now without an education lead time, jobs that on themselves lead to other investment that could benefit the economy. I see opportunities in plenty of niche retail channels as well as in local Aussie tech companies and a range of supporting service providers. I want to see reward for local sourcing and local spending, and especially anything with a short lead time. Them more spending today that can provide an impact this quarter has to be a priority. While I get that news outlets like big infrastructure stories, the more beneficial moves are those focussed on the next step as it's that step that has more valuable potential right now, it's that step that will help small businesses reach for more low hanging fruit.

10.01.2022 Storytime. Frank wanted a way to remind shoppers that much of what he sells in Australian made. His shop competes with a $2 shop where almost everything is imported. Frank asked us for help to remind his customers about Australian made. We gave him some art to print on receipts and showed him how to note Australian made on product names on receipts and on his website. Frank called a few weeks later and let us know that shoppers were noticing and liking his Australian made message. We love helping Aussie retailers shine a light on Aussie made.

10.01.2022 Our POS software (https://buff.ly/34HxFaR) doesn’t care about your feelings, it cares about the facts and what they can mean for you and your retail business Not now, not ever. Feelings in business can divert your attention from important decisions, decisions that matter, decisions based in facts.... Our software cares about the facts. Facts matter. Data matter. Our POS software collects and cultivates data on which you can make business decisions. Fact based business decisions are more likely to better serve your needs and the needs of your family and those who rely on your business for food and shelter. No, our POS software does not care about your feelings. If a supplier is under performing, our software will reveal this. If a certain hour of the day is dead, we will show you. If a product is not working, not selling, our software will show you. If a customer is not valuable, we will show it. If a staff member is stealing, our software has the tools to reveal this. If one customer is worth more to you than another, we will show it. If your GP% from one supplier is less than a competitor, we will show it. If stock turn for products from one supplier is less than from another supplier, we will show it. These data points and more are revealed by our software as it works through your data, looking at the performance of your business, offering up access to the results in a way on which you can bank the results, for the benefit of the business and those it serves. This is why we say that our software does not care about your feelings. No, it reports on the facts because the facts are supported by the evidence and it is evidence that matters tremendously as you work through the decisions that are necessary in your business. Good data = good decisions. That is how it should flow. It is how we focus on business needs, work on what we can top for businesses to improve their situations. Here at Tower Systems we help you cultivate good data in your busies through our POS software, training, support and business advice to any who seek it. We will work with you through opportunities, every day, in pursuit of emotion-free business decisions.

09.01.2022 We're not your usual software company. We own and run several shops, too. We are grateful to bring you this display of Christmas at our newsXpress Southland store in Melbourne. Customers are loving it...

09.01.2022 Grateful to welcome new customers. It has been a busy few months for us as more businesses have joined our retailer community, using our POS software. We are sincerely grateful to welcome so many new customers including: Extreme Outdoor Sports and Shoalhaven Shooting Supplies, Busselton Stock Feeds & Pet Supplies, Stadium Newsagency, Cartridge World Forbes , Amber Therapy Bead Café, Caddens News, Cameron Park News, Avoca beach Antiques, Parry’s Jewellery and Watches Korumbur...ra, Squires Barbering, Newsplus Warabrook, Petsland, Harvest Seeds, newsXpress Tatura, Level UP Audio, Parry’s Jewellery and Watches (Wonthaggi), St Leonards Scoops, Natures Garden, Mawson Centre News, Macedon Nursery and Garden Supplies, Berry newsagency, Etcetera Home and Gifts, Bright News, The Battery Co, Cutting Edge Keys, Synergy Sleep, Exeter Farm and Feed, Exquisit, Ambience on Lord st, Armstrong Creek Town Centre News, University of Newcastle Ourimbah Campus Retail Shop, Coopers Farm Supplies, Replay Goulburn, Platinum Gun Supplies, Caloundra Produce & Landscape Supplies, Villani jewellers, Nicolas Craig Manufacturing Jeweller, Poolside Cobram and Yarrawonga, Cooleman Court Newsagency, Fins Fangs and Feathers, CIF Trading Cobram, Table Culture, Pedal Happy, Rhia Collections, Eastern Welding Supplies, Armidale Bicycle Centre, The Feed Shack (Rangiora and Bishopdale, Eli Waters Jewellers, Gippy Cycles. We serve bike shops, toy shops, pet shops, garden centres, jewellers, gift shops, fishing and outdoors businesses, farm supply and produce businesses, newsagents, bookshops, pool maintenance businesses, music shops and more.

08.01.2022 To mums and those who serve as mums everywhere ... t h a n k y o u we are grateful today and every day.

07.01.2022 We are grateful to our team at Tower Systems for their flexibility in working from home and ensuring that we have remained fully open throughout the COVID-19 challenge, serving our small business retail customers.

07.01.2022 We are thrilled to welcome to the world One Baby, a beautiful POS software connected website created by us for newsXpress Numurkah: https://www.onebaby.com.au/collections

07.01.2022 Storytime. The first commercial software we ever wrote, in 1981, was for a radiology practice, to manage patient billing and X-Ray reporting. Key to the software was a word processor we wrote, to streamline the reports radiologists wrote for referring GPs. We went on to sell the software to 30 or 40 practices before Kodak offered radiologists free overseas software if they agreed to use Kodak film for 5 years. We decided to exit the marketplace as we knew the Kodak film product was high quality and we would not match their deal. It was our first experience with learning when to walk away. Were glad we did.

06.01.2022 Storytime. Yesterday, one of our installation team members was making a (rare in this time of isolation) in-store visit to install our POS software and they were treated to the daily home cooked lunch. Yes, in this business, Crossroads Trading, they home cooked lunch for their team every day. Yesterday was roast lamb. What a delicious treat. We have the most wonderful customers. #SmallBusiness #Grateful #RoastLamb #Australia

06.01.2022 Great to see customer Cygnet Bay Pearl Farm featured on ABC TVs Landline today.

06.01.2022 Are there retail opportunities in a closed borders economy? While I understand the desire for borders to be open and restrictions to movement to be lifted, there are plenty of businesses that have changed what they do and how they do it so as to not be as impacted by closed borders as they may have been. Im not writing this to be political. Rather, I am writing it from a business strategy perspective.... What if shutdown / open / shutdown / open is something we have to contend with beyond 2020? What does that world look like - nationally and at the state level? While calling for borders to re-open is one approach, another could be how we adapt for what could be a new normal. In our own situation here at Tower Systems, for decades we relied on in-person trade shows, in-store demonstrations and in-store installation and training. From early March this year we moved 100% online. Online demonstrations, online installation and training. And, no trade shows. Sales are up. What if there are alternatives for businesses that are not open border reliant? Not that Im calling for borders to stay closed, because I am not. Rather, I pose the question because some business people will embrace the exercise to think about how they could adjust (pivot) their business to do better in that situation. Through online you can reach shoppers outside your usual catchment area. Through an expansion of range you can reach more people locally. Its interesting watching the news and current affairs programs and seeing the conga-line of big business representatives calling for things to go back the way they were. Owners of small businesses are more flexible and innovative and, I suspect, less likely to want things to go back the way they were. Again, thinking about our situation and other office business owners we speak with, I think that working from home and working regionally is a long-term shift. This one shift presents opportunities to local businesses. There will be other shifts too. For example, big businesses with now decentralised workforces are embracing ways to remain connected with customers. For example, locally delivered care packages are popular. Ive shared this today to encourage considering of thinking about next year and beyond in what could be a new normal business environment.

06.01.2022 This back to school season, please shop your local Aussie newsagency. If you are shopping for back to school supplies, please shop your local newsagency, yes your local newsagency. Your local newsagency will be most likely locally owned and locally connected and supportive of local community groups.... Sure some overseas companies and big national retailers will claim their products are cheaper. Sometimes, price does not make something cheaper. One shopper told me recently about a stationery item they bought a while from a national retailer than was 10% cheaper than our price. The item broke after a few days. They then bought from us and the replaced item is still going strong, months later. Oh, and if you think the local newsagency is some old and out of date shop from the past, think again. Many local Aussie newsagencies have changed, offering brand name stationery you can trust, on-trend gifts you will love to give and the most amazing range of cards you will see. Yes, the local Australian newsagency has changed. Well, most have changed. They are fun places to shop, fresh, current and relevant to the needs of 2021. For back to school stationery needs, start at your local newsagency. Supporting them helps them support your local school community. Y0u see that every day through local newsagent support for school students, school groups. Every day newsagents are asked for support and donations for local community groups, including school groups. They can only do this if there is robust local support for their businesses. Please don’t be duped by the truckloads of cash poured into advertising by competitors chasing your back to school spend. They have the cash to do this, to make it look like they have good products and good prices. Often, when they say they will price match, they don’t sell the same brands, often selling cheap imported products only available through them. Your local newsagent is a perfect place to shop for back to school for quality, service and community connection. Now, if you are preparing to comment to say that the local newsagency is dead, out of date, expensive or in some other way failed, please don’t. Too often, former newsagents and failed newsagents hop on here to try and bring down the channel they left. Your local Australian newsagency is most likely offering a fresh retail experience to the one you remember. If you are looking for back to school products, start there, start local, at your local Aussie newsagency.

05.01.2022 Storytime. Back in the very early 1980s we wrote our first every commercial software on an Apple II+ computer. It had 32K of RAM (memory) and two 140K 5.25 inch floppy disk drives. Those were the days when coding was lean as the hardware was so limited. Efficiency mattered. Today, our highly skilled software development team has access to more software and hardware tech than we could have imagined in 1981. We are as excited today for each new piece of software we develop as w...e were in the early 1980s, even the software we discard because we know we can do better. Our focus today is as it was back then, serving independent small business. #Grateful #SmallBusiness #Software

05.01.2022 Our POS software (https://buff.ly/34HxFaR) doesnt care about your feelings, it cares about the facts and what they can mean for you and your retail business Not now, not ever. Feelings in business can divert your attention from important decisions, decisions that matter, decisions based in facts.... Our software cares about the facts. Facts matter. Data matter. Our POS software collects and cultivates data on which you can make business decisions. Fact based business decisions are more likely to better serve your needs and the needs of your family and those who rely on your business for food and shelter. No, our POS software does not care about your feelings. If a supplier is under performing, our software will reveal this. If a certain hour of the day is dead, we will show you. If a product is not working, not selling, our software will show you. If a customer is not valuable, we will show it. If a staff member is stealing, our software has the tools to reveal this. If one customer is worth more to you than another, we will show it. If your GP% from one supplier is less than a competitor, we will show it. If stock turn for products from one supplier is less than from another supplier, we will show it. These data points and more are revealed by our software as it works through your data, looking at the performance of your business, offering up access to the results in a way on which you can bank the results, for the benefit of the business and those it serves. This is why we say that our software does not care about your feelings. No, it reports on the facts because the facts are supported by the evidence and it is evidence that matters tremendously as you work through the decisions that are necessary in your business. Good data = good decisions. That is how it should flow. It is how we focus on business needs, work on what we can top for businesses to improve their situations. Here at Tower Systems we help you cultivate good data in your busies through our POS software, training, support and business advice to any who seek it. We will work with you through opportunities, every day, in pursuit of emotion-free business decisions.

05.01.2022 https://vimeo.com/415489035

04.01.2022 Helping essential retailers retailers serve customers through COVID-19 As a core business software partner of retailers designated by government as being essential, Tower Systems is proud to be of service to these retailers, ensuring uptime for their POS software and other software we have provided for business management use. In addition to our POS software, we offer other infrastructure opportunities and services in service of essential small business retailers. This includ...es cloud hosting, C2B and B2B online transactions, theft mitigation, food chain inventory management and more. Our POS and other software are at the core of the operations of plenty of specialty retailers classed by governments as essential. Our role in their essential operations is important, something of which we are sincerely proud. While most of our operation is remote and has been for months through 2020, some services, from time to time, we are office based as needed for infrastructure support and use. Essential retailers are providing vital and essential services for communities and that is where we play a role as many essential services rely on core infrastructure providers to ensure that their essential services businesses can continue to trade through. 2020 is an odd year with plenty off challenges confronted already and plenty more to come. Here at Tower Systems we have rolled with the challenges, embracing those we can and managing our response as needed to help our customers and help others who rely on us. Being flexible has been key in the first 7 months of this year and most recent challenges in Australia especially have been complex to confront. Having customers across all Australian states and territories has helped as has having customers in New Zealand. This along with our placement of Tower Systems team members working across Australia and New Zealand has helped us be balanced in our work and service, especially of essential businesses. Being a broad-based business that serves locally owned and run independent specialty retail; businesses helps us serve in 2020 in ways that matter not only to these businesses but to those served by these businesses. This is especially true in local and regional communities. Serving essential businesses is a responsibility we take seriously and with sincere appreciation.

03.01.2022 Update on COVID-19 arrangements at Tower Systems The headline is that it is business as usual at Tower Systems, as it has been all through Covid. Since March 2020, most of our team members have been working from home. Our head office is open with a skeleton staff covering essential services.... - Our POS software development team members are all busy enhancing our software, working on updates, new facilities and fine-tuning what we have. - Our web development team is business creating several new web and app products as well as creating beautiful Shopify websites. - Our customer-facing help desk team members are busy delivering personal support to people who call, email or message us with queries or requests for help. - Our new customer trainers are busy training people new to our software, as we are adding new customers weekly. - Our leadership team is busy designing strategic moves for the software into 2021, positioning the company for another strong year. The commitments we made at the start of Covid continue to be held: our support fees have not increased, the free software licence offer for folks working from home is still in place, the no credit card fee policy is still in place, our hardware discount offer is still in place and our specific retail channel support packages are still in place. Our goal from early March was to provide our customers with a regular year regardless of what Covid brought. We think this focus has been appreciated by small business retailers who, themselves, have sought as normal as possible a year. Stay safe and well everyone.

02.01.2022 Our POS software is proudly Aussie made. #AustralianMade #ShopLocal #ThankYou #Grateful

02.01.2022 Our POS software helps local small business retailers reach for their goals.

02.01.2022 Christmas 2020 is proving to be strong in local small business retail. I am grateful to the many retailers who have shared recent year on year comparative sales data. This has enabled me to a deep dive into shopper traffic, basket depth and product category performance. I have done this to get an early look into what Christmas 2020 in local small business retail might look like. The headline is that Christmas 2020 looks good in local small business retail....Continue reading

02.01.2022 New gratefully support R U OK? with these inspiring and heartwarming Australian designed and made and ethically printed cards. #RUOK? #WhenYouCare #Friendship #Mateship #Aussies

01.01.2022 Based on what we have seen over the last few days in Victoria since the government announced a second lockdown, people are nervous. While the news reports show empty toilet paper, pasta and baby formula shelves, it is more than this, people are distancing again and they are touching products in-store less. So, its back to basics in retail, back to what we know is important: 1. Show that your shop is clean, safe and easy to shop. Uncluttered, easy access is key to safe shoppi...ng. 2. Have hand sanitiser at the entrance and at the counter with a sign encouraging people to use it. 3. Encourage staff to wear face masks. This helps set the tone for safe shopping. I saw first-hand the value of this on Thursday. In an area serving older customers it was appreciated. 4. Ensure the counter is setup for safety of staff and customers. 5. Have suggested product packs ready to purchase easily as appropriate to your business. 6. Offer curbside pickup. 7. Offer home delivery where possible. 8. Be positive in-store. 9. Be positive on socials and on the front foot. This is your opportunity to be clear with your messaging outside the business. 10. Bring to the front of the store things that were popular during lockdown. If appropriate to your business: jigsaws, books, adult colouring books, activity sets, knitting / crochet / craft packs, music, art supplies, home nesting products and tactile products for kids. 11. Clean regularly and let people see you doing this. I get that this list is common sense. I mention it as a reminder. Part of what has happened in Victoria, I think, is complacency within the population due to people thinking we were through it. This has been encouraged by some media reporting on top of corona fatigue. Indeed, some in the media and some politicians have driven the push to get back to normal with dumb Dictator Dan headlines and labels. As an employer my my primary interest in the shops is employee health and safety. This is why I have taken a strong position on face masks. I am grateful to have a team that gets it.

01.01.2022 Our small business is proud to be creating jobs in Australia. Tower Systems is proud to have created two new jobs in Australia, for entry level tech roles, in the last 2 months. We have been able to do this because Australian companies, local small business retailers, are supporting us, using our POS software.... So, thank you. Thank you to all the businesses that have chosen Tower Systems this year already. We are on track to welcome more new customers this year than in the last six years, which themselves were each a good year. Creating jobs is something we are proud of. Welcoming Matt and Eric to our team is a thrill, something for which we are sincerely grateful. As a company focussed only on serving local independent small business retailers, we are aware of the importance of service of the local community. Our software helps our customers in this mission. Being a small business ourselves, it keeps us grounded, focussed on the same goals as our customers. We know that is we serve the local community well, the local community will serve us. yes, it reads as cliche. However, it is more than that, it is a maxim to live by. By adding two new roles to our front line help desk, we have improved our ability to serve our customers, to help them enjoy more from using our software, to help them create businesses that are more valuable to all who rely on the business for personal value. We get it that we are part of an eco system. Playing our role really does help others. This is another reason why we need to keep evolving what we do. hence, our regular review of staffing levels and growing as we need to grow. 2020 is an unusual year. for us, it is a year of growth, evolution and discovery. We are enjoying the year, even though the news out there is not ideal. We think we are better at what we do and that is part of the reason we are seeing the growth we are enjoying in 2020. Thank you for your faith in us, for positioning us that we need to add new roles to the company. It is your support of us that has helped us created these 2 new roles and the Australian economy appreciates that. Small steps, for sure, but steps in the right direction. Have a wonderful weekend...

01.01.2022 #GrowLocal #EatHealthy #FamilyTime #HomeToTable #Aussie #POSsoftware

01.01.2022 EOFY gift shop software safe. From now to June 30, 2020, any gift shop renting our gift shop software gets it for half price, forever. Thats right. For $72.50 a month (usually $145.00 a month) you can rent this Aussie developed and supported POS software made for Aussie gift shops. Find out more: www.towersystems.com.au Or, email our team: [email protected] #SmallBusiness #POSsoftware #GiftShops #AussieMade #SaveMoney #EOFY