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Vet CX

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24.01.2022 It’s a good thing looks like this can’t kill - but bad CX could leave your vet practice for dead Find out how to keep those leads alive (and convert them) every time they call https://www.vetcx.com.au/ourst/why-the-first-thing-you-say-... #vetcx #bettercx

24.01.2022 Is it just us or does it sometimes feel like a vet practice’s phone won’t stop ringing Do your practice staff feel overwhelmed picking up calls Do you want your lunch break back... Then this podcast episode is for you! In our latest show, Michael McKean, VetCX CEO chats to Tracey Kamens, Senior Practice Coach with Veterinary Growth Partners Australia about some useful tips to get your practice started on a better track with managing calls. Listen in and share with anyone else you think might benefit. Right now VetCX are also offering a FREE trial of our Client Insights program. Email: [email protected] for a no-obligations chat about the program today. #insidevetcx #vetcx #bettercx #betterpractices

23.01.2022 Claire Stevens from Global Vet Solutions joins the VET Expo to discuss 'The philosophical lessons we can learn from dogs' and '7 Steps to an effective veterinar...y consultation' on Day 1 in the Practice Management channel. Don't miss out on Claire's informative sessions, register now! https://bit.ly/3gvzzh1 See more

21.01.2022 Excited to share that we've successfully deployed the all-in-one MaxContact cloud contact centre solution to engage with our vets. Less than a month in, this cutting-edge tool has already helped us deliver more efficient and more secure data reporting to our vet practices and streamlined our customer call program V-Care. It's now easier than ever before for vet practices to make small changes to deliver a better customer experience and ensure their furry customers remain loyal. If you'd like to learn more, hit the book now button and we'll be in contact. #VetCX #CX #BetterVetPractices

20.01.2022 Listen in to the latest podcast episode with Dr Zachary Lederhose from Goulburn Vet Clinic. Dr Lederhose shares his success story using VetCX’s Customer Care Insights Program, and how he embedded the right culture with staff for CX to thrive. https://www.vetcx.com.au//blog-5-goulburn-vet-clinic-cx-c/ Visit https://www.vetcx.com.au/contactus/ to sign up for a free month of the client insights program... #vetcx #bettercx #customerinsights

19.01.2022 What are three simple things vet practices can do to make a good first impression when prospective customers call? In our first episode of the #InsideVetCXpodcast we chat with Mystery Shopper, Kristen Leigh about the pitfalls and possibilities of the first few critical seconds of a phone call with a lead. Listen to the podcast episode below and don't forget to like/subscribe to stay up to date.... For more information visit https://lnkd.in/gvZ8whM #VetCX #CX #bestpractice

19.01.2022 MONDAY POP QUIZ: Do you know how to close a call (and land your lead) when the practice phone rings? Find out how with our 3 Quick Tips for #excellentcx Need a little extra help? START HERE: ... https://www.vetcx.com.au/contactus/ #vetcx #bettercx

12.01.2022 Don’t lose your lead! Are you confident in securing an appointment every time a potential client calls your practice? Click the link to find out how to make the phone your greatest asset for success. #VetCX #CX https://www.vetcx.com.au/opportunityrings/

10.01.2022 You only get ONE first impression on the phone. Find out how you can make sure it’s the right one with our 3 Quick Tips for #excellentcx Want to know more? Head to the link below for a free chat with a VetCX rep.... https://www.vetcx.com.au/contactus/ #vetcx #cx #quicktips

10.01.2022 Feedback is not just a box ticking exercise, it’s about delivering better pet care. Learn more about how Goulburn Veterinary Clinic has used Customer Insights to improve CX in less than 12 months https://www.vetcx.com.au//blog-5-goulburn-vet-clinic-cx-c/... #vetcx #bettercx #clientexperience

09.01.2022 Proud to share that VetCX has joined forces with Global Vet Solutions (GVS) to enhance the veterinary consultation process. Dr Claire Stevens, founder of GVS, has released an Effective Consultation and Communication E-learning program to help vets deliver practical CX tools, strategies and models which are focused on the Australian market. Find out more https://www.vetcx.com.au/our-stories/blog/vetcx-and-gvs/... #excellentcx #veterinarycare #vetcx

07.01.2022 How are things growing in your vet practice? Dr David Butchart, CEO Veterinary Growth Partners shares how you can build a sustainable business (and deliver better pet care) even during a pandemic... https://www.vetcx.com.au/our-stories//growth-in-a-pandemic/ #vetcx #bettercx #clientexperience

06.01.2022 We can't tell you what your pets are thinking...but we can tell you what your customers are when they come into your vet practice. Hit "Book Now" when you visit our FB page to speak to a VetCX rep or get set up with a free trial. #vetcx #cx #customerexperience

06.01.2022 Happy Friday! Here’s one of our V-Care consultants hard at work picking up practice calls (taking selfies). Just kidding But did you know that VetCX offers a variety of call management options to help you improve CX in your vet practice? It's all part of our customisable 'V-Care' service. From a few hours to a whole day we’ve got you covered. ... Click the link to find out more https://www.vetcx.com.au/ourservices/our-services_vcare/ #vetcx #bettercx #customerexperience

05.01.2022 Finding it hard to answer all the calls coming in for your vet practice? Read our latest insights article to find out how you can avoid the daily dash for the phone while never missing a lead. #vetcx #clientexperience #clientinsights

02.01.2022 How are you managing growth of your vet practice during COVID-19? Listen to the latest tips from Dr David Butchart, CEO of Veterinary Growth Partners on the VetCX podcast today: https://www.vetcx.com.au/our-stories//growth-in-a-pandemic/... #vetcx #bettercx #cx

02.01.2022 Hands up if you’re looking to land new phone leads for your practice? Find out 3 things you can do to make it happen at the link below https://www.vetcx.com.au//why-the-first-thing-you-say-mat/... #vetcx #bettercx #clientexperience

01.01.2022 An empathetic look goes a long way in a consult. Did you know that showing empathy is one of 7 keys to improve the uptake of your treatment recommendations? Learn more ... https://www.vetcx.com.au/perfectconsult/ #vetcx #bettercx #clientexperience