Adventure with Abi | Businesses

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Adventure with Abi

Phone: +61 8 8427 4400

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25.01.2022 We are here to help with any queries you guys have during this crazy time!

25.01.2022 Happy Wednesday everyone! We are heading fast and furiously into the middle of Mad March and I don't know about you guys but this year has been crazy busy for me so far! Time for a holiday! This 3 night getaway bargain in Surfers Paradise is available up until the 25th March - from only $499 per person! Message me today for more info

23.01.2022 Just a little perspective...

22.01.2022 For anyone worried about #Coronavirus, here is a specialist's input: https://regenexx.com//why-i-am-not-concerned-about-the-c/ TL;DR:... "The average seasonal flu kills between 291,000 to 646,000 people worldwide each year. [...] To date, worldwide, less than 4,000 people have died of Coronavirus. That’s less than 1% of the number of people who die from the seasonal flu."

19.01.2022 Where are you going next?

16.01.2022 We are here to help with any queries you guys have during this crazy time!

04.01.2022 Where are you going next?

04.01.2022 This is me putting my SORRY CLOSED FOR BUSINESS sign up (temporarily)! The inevitable stand down of thousands of Flight Centre staff happened yesterday and I was one of them. Crazy times we are living in! We can only hope this all blows over before the end of the year... but until then, stay upbeat and happy, keep laughing and embrace the positives that come out of this challenge

02.01.2022 Looking for great value holiday packages? We have you covered!

01.01.2022 I'm a travel agent and I love what I do. When a customer brings me a price they found online I smile and tell them I'll do my best to match it because I'd rathe...r take care of the booking and be able to help them if they need it. Even if I don't make a single dollar from it, I would rather them be protected. When a customer comes to me and asks me to beat a price they saw online and ask me why ours is more I explain the benefits of booking with an agent and the risks of booking online. Some customers choose to spend a little bit more and book with me, others take the risk and book it themselves. When it comes time to change or cancel a booking, some customers fight me on our change and cancellation fees, even though they are written on the invoice and explained in every consult at the time of booking. Today I had a customer ask what the benefit of booking through me was and why didn't he just book online if we couldn't get him a refund on his non-refundable accommodation at a time like this. Well my friend, if you had booked online you would be spending 7 hours on hold with Qantas for them to give you the information I just gave you in 12 minutes, and your accommodation would still be non-refundable. In the last 7 working days I have been working 10-12 hour days to make sure my customers and other Flight Centre customers are taken care of. Some are stranded overseas, some are due to travel in the next few days and some just want to know their options. This may involve spending hours on hold with an airline or supplier, reading complicated fare rules or staying up to date with airline policies which are changing everyday, all the while balancing emails and phone calls that come through. I do not mind. I do not mind because it's my job. I do not mind because when the customer paid that little bit more to book with me, this is what they paid for. The benefit of us helping them when it was necessary not just when we choose to. I understand that you might have to cancel your trip and that bloody sucks. It might be a trip of a lifetime, your honeymoon or something you've been saving for for years. I know it's disappointing and maybe even a bit heart breaking. I know it's not your fault and I know you know it's not my fault. It's just a bit crap. But you know those cancellation fees you're fighting me on? That change you have to pay for? It covers my time. It covers my wage. It covers my sleepless night worrying about how I'm going to get you the best outcome for your booking, recoup the most losses and salvage what I can for you. Most importantly, it covers our future. In amidst this chaos which is not just affecting the travel industry but the whole world, it's impossible that every booking can be refunded in full and I know that that's a bit crap. I can't and my company can't waive all our cancellation fees if we want a future. The benefit of booking with Flight Centre is that as a company, they have a strong reserve and a great bottom line for situations like this which means your booking, the agent that booked it and therefore your money, is safe. We won't just suddenly turn off our phones, shut our doors and turn away like multiple online agencies have done in the last 12 months. The benefit of booking with me is that I will spend 3 hours on hold with Lufthansa so you don't have to. I will stay back for 2 hours to get your booking done so that you can come home safely. I will beg airlines for waivers and favours so that you pay a little bit less on that change you have to do. These benefits are what the cancellation or change fee on your booking is for. I understand it might be a big hit to take and that it sucks a little bit (or a lot) so please, as much as I understand your position, please try and understand mine. Cheers, Your friendly neighbourhood travel agent

Adventure with Abi | Businesses