Australia Broadband | Internet service provider

Australia Broadband

Phone: +61 1300 023 354

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24.01.2022 Stream a special day with Paul McCartney on the nbn with Australia Broadband. Enjoy this true legend!

23.01.2022 The NBN network fault in Victoria & Tasmania has been resolved and all impacted services should be restored. Again, thanks for your patience!

18.01.2022 NBN Co is "evaluating" slowing down or limiting downloads for users during peak times in order to overcome these fixed wireless congestion problems. NBN Co revealed last month that some fixed wireless towers were experiencing take-up rates of 80 per cent and it has cancelled plans to offer a fast 100 Mbps plan on fixed wireless due to excessive cost. The fixed wireless component of the NBN covers approximately 600,000 Australian homes. 234,000 homes are currently connected.

17.01.2022 A network outage is impacting NBN services in Victoria. At this stage we are unable to provide a time frame for a resolution, however be assured network engineers are working to resolve the fault as quickly as possible. Once resolved, affected NBN services will be restored.

17.01.2022 NBN Co on Thursday night announced it had dumped plans to provide 100 megabit per second (mbps) speeds on its fixed wireless network, but on the 24 October 2017 told a Senate Estimates committee that 50% of Fixed Wireless would be able to access 100 Mbps (by rollout completion). Furthermore the NBN Co disclosed to the same committee that only 24% of FTTN customers will be able to access 100 Mbps. NBN Co said its mandate was to offer most of the country speeds of at least 50mbps, while offering speeds of at least 25mbps to the rest of the nation.

15.01.2022 UPDATE 4: NBN SERVICES RESTORED Good news! Most affected NBN services have been fully restored. Other affected customers have been contacted and their NBN services have also been restored. Our team will continue to closely monitor throughout the evening. If your service is not working, please try to reset your modem and your service should come back online. If that does not resolve it please call 1300 023 354. Our team is online and available from 9am to Midnight Monday to F...riday and 9am to 6pm Weekends and Public Holidays. Additional staff are also on hand to help if needed. Australia Broadband Team ----------------------------------------- UPDATE 3: NETWORK OUTAGE Hi All, We're really sorry for the network outage. While we have confirmed most affected NBN services are back online, we have identified there is a small number of the affected NBN services are still offline. Network engineers are reviewing each service individually to identify and fix the issue associated with that service. Our team may also need contact affected customers directly throughout today as we may need to reset your modem to resolve the issue. Again we apologise for any inconvenience and understand any frustration caused by this network outage. Our team won't stop until all affected NBN services will be restored. To monitor live updates visit https://status.australiabroadband.com.au/ Australia Broadband Team

14.01.2022 UPDATE: Alright, everyone. You should be able to re-connect now. Just reboot your modem. Switch it off for 1 minute. Switch it back on. You may have to wait 15 minutes for it to re-configure. ____________________________________________ Hi there! If you're in Victoria or Tasmania, and your NBN isn't working, it's because of an NBN network outage. Still not a lot of information on hand, but as soon as more information comes to light, we'll let you know here first.

12.01.2022 We apologise for any inconvenience and thank you for your patience.

09.01.2022 UPDATE 2: Good news. Most affected NBN services have been restored. Please note some NBN services that were not previously affected, may experience a similar outage this afternoon, however, network engineers are standing by to fix the issue and restore affected services. Our team will continue to closely monitor throughout the day. Again, we apologise for any inconvenience and thank you for your patience. ------------------------------------------... UPDATE 1: Network engineers have identified the issue causing the network outage affecting some NBN services. A fix is currently in progress and we hope to provide a further update soon. We apologise for any inconvenience and thank you for your patience. ------------------------------------------ Hi All, We are experiencing a network outage affecting some NBN services. At this stage, we are unable to provide a time frame for a resolution, however, be assured network engineers are working to resolve the fault as quickly as possible. Once resolved, affected NBN services will be restored. We apologise for any inconvenience and updates will be posted to the Australia Broadband Status Page (link below), Facebook, Twitter and directly sent to affected customers by SMS. To learn more, visit https://status.australiabroadband.com.au Australia Broadband Team

06.01.2022 Free replacement modems are on route to affected customers. For more info visit http://ow.ly/J9jU30hUNPS. Affected customers will shortly receive an SMS to track the delivery of their replacement modem. Again, thanks for your patience.

02.01.2022 A network fault is affecting some customers on the NBN. For more info visit http://ow.ly/J9jU30hUNPS. This fault has been resolved and the majority of services have been restored, but some services with Huawei HG659 are still affected. Customers with affected Huawei HG659 modems, will need a replacement modem to reslove the fault. An SMS has already been sent to affected customers directly to inform them a free replacement modem to reslove the fault is already on route. Thanks for your patience.