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Connextions Consulting

Phone: +61 3 6211 2233

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25.01.2022 As restrictions ease and we need to return to our new normal, what does that look like for your business? It’s indisputable the world has changed. For many, returning to the office will not be as simple as turning on the lights. There are considerations to be made for the safety and success of your employees, your clients and you in a post covid world. Let’s explore a few examples: 1. Cashflow ... For many service providers, the next few weeks will be the busiest you have seen as people are allowed to utilise your services after an extended period. Managing your cashflow at this time is incredibly important. Do you pay excessive overtime to meet the demand now, catch up on your overdue bills, only to struggle when it slows down or decreases? Forecasting for peaks and troughs is part of day to day cashflow management even in unprecedented times. 2. Hot-desking Hot-desking as we know it in a post covid environment is dead (hallelujah!) In a recent article from the Sydney Morning Herald (link below), Mark Morey, secretary of Unions NSW indicated: "Hot desks are a smorgasbord of bacteria and should not survive this pandemic," he said. "Coronavirus lives on surfaces, as do many other germs. Workers really do need a space of their own." If your team has been successful transitioned to a WFH environment, do you really need to rush to bring them back? The cost savings associated with a productive WFH team are worth considering now and into the future. 3. Employee Anxiety 2020 has been a year of constant change and adaptation. As humans, we’re not hardwired to deal with change well. While we understand that we have to evolve in order to thrive, the thought of switching up our daily routine can trigger stress, anxiety and even depression. Beyond Blue have provided resources to assist employees and employers returning to the workplace and communication and engaging with your team will be key to a successful transition (link below). Unsure what your next step should be? Contact Connextions Consulting today to discuss how we help you build an effective strategy. #postcovidstrategy #consulting #smespecialist https://www.smh.com.au//hot-desking-is-dead-why-workers-ca https://coronavirus.beyondblue.org.au//strategies-for-tran

22.01.2022 Happy Australia Day from Connextions Australia #proudlyaustralianowned #proudlyaustralianoperated

21.01.2022 Social Media Management is not simply about ensuring you have an online presence. It is also about ensuring you engage with your customers in a way that supports your brand and avoids social media mistakes. Let's take this example by Australia Post - If you received this response as a customer, would you be satisfied? Phrases such as "I'm going to guess" do not instil confidence and indicating that "deliveries are taking ages" is not supporting the reputation of the brand an...d is not helpful to the customer. Australia Post respond to thousands of messages and posts a day and for the most part their responses appears to be helpful and informative however this demonstrates the need for consistency across your social media channels. Need help establishing or managing your social media? Contact us today! https://www.connextions.com.au/socialmediamanagement #socialmedia #consulting #brandprotection #customerexperience

21.01.2022 The end of the financial year is fast approaching and provides a great opportunity to review how you can save money and increase efficiency in your day to day operations. Connextions Australia provide solutions to allow you to focus on the big picture and growth whilst increasing the customer experience by extending availability to 24/7 and providing additional options such as Live Chat. Contact us today for a free quote or review of your current processes and procedures #connextionsaustralia #customerservice #productivity

20.01.2022 "Let’s not just encourage women to smash through the glass ceiling, but empower them to build their own towers" - Richard Branson. Connextions Australia - supporting women, today and every day! #internationalwomensday #womeninbusiness

20.01.2022 Whilst it is always sad to see your clients employees move on to another positions, we love the positive feedback regarding their experience with Connextions Australia! "Thank you for your professionalism, friendly manner and all you do to keep our field workers safe. It’s been a pleasure working with you all" (Leesa - University of Tasmania) Our 24/7 monitoring services are a fantastic way to ensure the safety of your employees at all times, especially those that work remotely or independently. Contact us today for more information #safetymonitoring #ohs #personalisedservice

20.01.2022 Are your company values authentic? Do they assist to guide your business and employee actions? Do you have values or are you led by them? The vast majority of corporate offices I walk into have their values displayed somewhere in a clear attempt to demonstrate they have them. However, when you ask most employees how their operations or actions align with or are supported by these values, it becomes evident the values are simply posters on a wall. Is it time to revisit what ...your values are and how the importance of your values are communicated throughout your company? As businesses change and diversify, the core values and how you demonstrate them may warrant updating as well. Connextions Consulting can assist you to review your core values, assess what is important to you and design values to support your brand now and into the future. Contact us today! #connextionsconsulting #valuesled #liveyourvalues This article from Element Three provides some good examples of companies that live their core values in their everyday operations. https://elementthree.com//5-examples-of-companies-with-aw/

19.01.2022 Connextions Australia provide virtual assistant services to meet your current and future needs - contact us today to find out more! https://www.inc.com//how-hiring-a-virtual-assistant-can-bo

18.01.2022 Starting to plan for the festive season? Staff availability, public holidays, penalty rates, security of staff when entering your workplace alone? Consider Connextions Australia as an alternative cost effective solution and give yourself a well earned break. Limit your overheads whilst maintaining client satisfaction, 24/7, 365 days a year! Seasonal services available, contact us today to discuss how we can help you have an enjoyable, relaxing holiday period.

17.01.2022 Connextions Australia congratulates our Managing Director Emma Sutton on her graduation last week. Her Masters of Business Administration (MBA - Entrepreneurial Management), coupled with nearly 20 years experience in contact centres and customer service roles will lay the foundation for "Connextions Consulting - Call Centre and Customer Service Excellence". This new suite of products will be an extension to our existing service options and provide exemplary guidance and support for your new or old business or concept. Connextions Consulting - Coming Soon!

17.01.2022 We always love receiving feedback here at Connextions Australia. Our monitoring services ensure your employees safety whilst providing a friendly interaction making the process an enjoyable experience for them as well. Contact us today to learn more about how we can play a cost effective role in your OH and S procedures.

16.01.2022 Having issues with your phones after an NBN installation? Weather taken out your phone lines? Waiting on your supplier to fix a phone issue? Don't lose business by not being contactable. Direct your callers to a professional, personalised contact centre as an interim or long term solution. We can have you up any running within minutes or as quickly as your provider can implement a diversion. Contact Connextions Australia today!

16.01.2022 Whilst businesses in Victoria await further announcements regarding restrictions, the majority of businesses in other states are back, albeit with additional requirements (QLD and NSW links below). Contact tracing is likely to continue for the foreseeable future and businesses need to ensure they have an effective way of collecting and storing information. Victorian businesses should be preparing to implement the same once restrictions are lifted. One of the easiest ways t...o facilitate this is through the use of a QR code. Most state governments are providing an app or QR code solution free of charge to ensure businesses comply with the requirements. QR codes can also be used to provide restaurants with zero touch menus, allowing diners to scan and review the full menu on their phone. Connextions Consulting can assist you to research the implement the best option for your business. Contact us today! #connextionsconsulting #qrcodes #contacttracing #smespecialists #reopensuccessfully https://www.health.qld.gov.au//guest-and-staff-contact-inf https://www.nsw.gov.au//covid-safe/customer-record-keeping

14.01.2022 Connextions Australia is recruiting for casual positions with training commencing late November. Apply through SEEK today! https://www.seek.com.au/job/34711664

12.01.2022 Do your business needs fluctuate in the event of an outage or emergency situation? Due to our use of home based operators, Connextions Australia can quickly increase staff levels on short notice ensuring that increased call volumes are handled quickly with limited impact on your clients. Contact us today to discuss how we can help you to manage incidents or emergencies more effectively #callmanagement #emergencyresponse #callcentreforhire

12.01.2022 Planning a relaxing Easter Break? Going camping and out of range? Want to turn your phone off and focus on your family? It's not too late! Contact Connextions Australia today and implement a strategy to ensure your clients are responded to 24/7 without the need to interrupt your valuble time off #easterholidays #callcentreforhire #worklifebalance

11.01.2022 https://www.theceomagazine.com//are-you-reactive-proactiv/

10.01.2022 The global pandemic has changed the way we operate businesses forever. Our adaptability during this time has presented fantastic opportunities for growth, increased technological advances, and the realisation that WFH or remote workplace models can provide cost effective solutions with minimal impact to overall productivity. This is a perfect time for businesses to introduce an Online Business Manager (OBM) or Virtual Assistant. The separation of office based vs. remote emplo...yees no longer needs to be a deciding factor in engaging business support and this allows you to seek specialists to meet your particular business needs. Connextions Consulting provides both OBM and VA services. Whilst a VA is more task driven, an OBM becomes your right hand, assisting to facilitate the day to day operations of your business including recruitment, people management, strategy, project management and continuous improvement. Contact us today and let’s find a scalable solution that works for your business! #OBM #virtualassistants #consulting #worklifebalance

10.01.2022 In the current climate, businesses and service providers must adapt. In Victoria where we are currently experiencing stage 4 restrictions, adjusting the way you grow your business and continue to engage with your clients will be paramount to your success. Consider using this time to set up your business for the future. @ConnextionsPtyLtd can assist you to review, plan and implement best practice processes, systems or service options. Contact us today! #connextionsconsulting #adapttothrive #virtualassistants #covid19

07.01.2022 Starting a new business? Don't be overwhelmed! Hit the ground running from day one by engaging Connextions Australia to provide your reception and administration needs. As you grow, we grow with you, adapting to your needs and requirements without delay, 24/7, 365 days a year. Our services allow you to appear larger and more established whilst providing friendly and professional service to your clients. Contact us today to discuss how we can help you achieve your goals in 2017.

06.01.2022 The festive season is fast approaching! Have you started to plan for changes in staff availability, public holidays, penalty rates and safety of staff when entering your workplace alone? Consider Connextions Australia as an alternative cost effective solution and give yourself a well earned break. Limit your overheads whilst maintaining client satisfaction, 24/7, 365 days a year! Seasonal services available, contact us today to discuss how we can help you have an enjoyable, relaxing holiday period #holidays #planning #christmas #staffmonitoring #247365daysayear

04.01.2022 Are you looking for an alternative due to the discontinuation of Telstra's Mobile Memo service? Connextions Australia can help! Not only can we have you up and running prior to the cut-off date of the 30th May 2018, our service options and features allow you to design a package to meet your individual requirements - Contact us today! https://crowdsupport.telstra.com.au//Mobile-Me/ba-p/672355

04.01.2022 Has your employment been affected by the pandemic? Is it time to review your resume for your next opportunity? Our virtual assistants can assist to highlight your skills, showcase your value and make it off the rejection pile. We can also provide virtual interview practice and job seeking tips. With resume reviews starting at just $69 and new resumes from $99, contact us today and put your best foot forward! #connextionsconsulting #virtualassistants #resumereviews

03.01.2022 Have you spent your Monday morning responding to messages, website or social media enquiries and emails received over the weekend? Connextions Australia Pty Ltd can make your mornings much easier by taking care of that for you! We can handle your customer enquiries professionally 24 hours a day, 365 days a year. Contact us today for a free no obligation needs assessment and trial of our exceptional services.

03.01.2022 Are you still using traditional or legacy accounting systems? Our virtual assistants can help you make the move to cloud based accounting. Save time and money, generate invoices and track your finances on the go. Contact us today! #virtualassistants #cloudaccounting #connextionsconsulting #whatcanavadoforyou https://www.xero.com//cloud-acc/cloud-accounting-business/

01.01.2022 Some lovely feedback from a client as they prepare to take a welcome break over the holiday period #personalisedservice #festiveseason #customerservice24/7