Ross Keating | Business consultant

Ross Keating

Phone: +61 416 629 509

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25.01.2022 SAS and Loyalty360 showed that around 68% of new sales come from existing customers! The article looks at more than just sales and marketing tactics. I really like it considers stock management and supplier management as part of the retention process I suggest you check out 7 Customer Retention Strategies for the 2020s from Business 2 Community.... #retention #sales #customerengagement #productivity #customerexperience #marketing https://lnkd.in/gJkdn5z

24.01.2022 #Grants #BizGrowth The Queensland Government is extending its Small Business COVID-19 Adaption Grants program. As part of the Queensland Governments Economic Recovery Strategy up to $100 million is being made available to deliver a second round of grants, ... 50% of the funding specifically earmarked for regional small businesses located outside of South East Queensland. While the grants program will open on Wednesday 1 July 2020, small businesses will be able to access the guidelines and an online eligibility tool www.business.qld.gov.au/adaption-grant. If you have questions or would like assistance please give me a call

24.01.2022 3 Reasons Why Customer Retention Matters to Your Business... https://theclientorchardist.com.au//3-reasons-why-custome/

23.01.2022 #Grants #COVID-19 Today the QLD State Government has released the Small Business Adaption Grant of up to $10,000 per business. It can be used for a range of purposes but business must meet a number of criteria including: 1. $75,000 T/O last financial year... 2. Employee 1-20 staff and payroll of less than $1.3m. Solopreneur businesses at this time do not qualify. 3. Experienced a minimum 30 per cent decline since 23 March 2020 over a minimum one-month period due to the onset and management of COVID 19 4. HQ must be QLD If you would like anh help or have questions feel free to contact me. https://www.business.qld.gov.au//advice-su/grants/adaption

23.01.2022 Congratulations Teleco on your 5th birthday. Thank you for these great gifts. Mark San Martin and his team have done a fantastic job grow their business over the past 5 years.

23.01.2022 Setting goals is the easy part of a planning. The hardest part is doing what it takes to achieve them. Mike Horn, adventurer and explorer, circumnavigated the Arctic Circle on foot. His thought highlights how the small things done consistently, over time can make a huge difference as to when you will achieve your goals. #success #motivation #inspiration #businessplanning #goalsetting

23.01.2022 #Grants #COVID-19 Well that went fast. 11,381 grants applications in 3 days! Some will not qualify and some will miss out.

22.01.2022 #Promotion - Nimble #CRM If you have been looking at getting a CRM or changing CRM Nimble is a leader for SMEs. Nimble are running some great promotional offers until May 18th (US time). If you're interested in the details please contact me or message them direct at [email protected]. .... Read what users think on G2.com - https://www.g2.com/products/nimble/reviews

22.01.2022 Turn Monday into a motivational day... #success #inspiration #motivation

21.01.2022 If 80% of your revenue is coming for 20% of customers. This is the 1 thing you must know... #salesmanagement #CRM #retention #salestip #businessgrowth

21.01.2022 Here's why identifying buyer personas will enable your marketing to be more effective and deliver a better ROI. #marketing #digitalmarketing #CRM #salesmanagement #salestips #buyerpersonas

20.01.2022 Not only can I use my whiteboard to expand my ideas, I can now expand what work on with an extra screen. My thanks to Annette Bedford at The A Firm Financial Solutions Group in Nerang. Of course, I still need coffee

20.01.2022 Do you have some experience speaking for free but are wondering how to step up into the world of professional speaking? See how to convert an audience into clients, customers, or supporters for whatever you do. You will receive takeaways you can use right now to promote YOUR success. Speakers include: Lauren Clemett, Annette Densham, Sally Eberhardt, Shalini Nandan, Brett O'Connor - Author and Course Creator and Sharon Jurd... https://inceptiontrain.wpengine.com/summit-tickets/ #speakertraining #training #professionaldevelopment

20.01.2022 #motivation #success #inspiration When we have so many days to choose from we tend to become complacent. So consider...

20.01.2022 Have found PDF Buddy a really useful app to edit PDF documents which have not been sent as fill in forms.

19.01.2022 If your business has been disrupted this year you may need to... #inspiration #success #motivation #goals

19.01.2022 Here is a simple way to increase sales and profits... #sales #profitability #differentiation #customerexperience

18.01.2022 Have you ever had issues with customer retention, but never looked deep into it? Here is 3 Reasons Why Customer Retention Matters to Your Business https://theclientorchardist.com.au//3-reasons-why-custome/

18.01.2022 To communicate effectively with customers, prospects and contacts and increase the ROI of your marketing,you need to use technology. In a Marketing Companion podcast Mark Schaefer said... #marketing #technology #digitalmarketing #modernselling #CRM #marketingautomation

16.01.2022 It's time for me to be more effective. So some self-professional development is required.

16.01.2022 Many businesses have applied for the JobKeeper Payment support. However, the business is required to pay their staff on time. The JobKeeper Payment is paid monthly in arrears. A number the key banks are making bridging finance available to eligible businesses. They have also set-up dedicate hotlines to facilitate applications. They are: 1. CBA: 13 26 07... 2. ANZ: 1800 571 123 3. NAB: 1800 JOBKEEPER 4. Westpac: 1300 731 073 and Westpacs subsidiaries; 5. St George: 1300 730 196 6. Bank of Melbourne: 1300 784 873 7. Bank SA: 1300 669 472. See more

15.01.2022 Zoom meetings are great. But, I'm really pleased to once again be able to meet new contacts face-to-face

15.01.2022 Here are the 3 things which make you unique and are your Points of Difference... #success #marketing #sales

14.01.2022 Meridith Elliot Powell says "Niche to expand your business". This sound counterintuitive but it is not. Meridith talks about her own Niche and how she manages it (about 28 mins in) Listening to this will help you grow your sales and expand your business. I listened to this great podcast today by @Mario M. Martinez Jnr. CEO of Vengreso and his interview of Meridith Elliott Powell, CSP.... This is one of the best podcasts I have listened to all year. Really listening to it. #Sales #prospecting #salemanagement https://vengreso.com//how-modern-seller-makes-fans-of-mode

14.01.2022 #Grants After 4 hours the Queensland State Government's Adaption Grant Round 2 is going quickly. But the regional portion seems to be going a little slower. Here is the link to the Grant information and application process. I'd be surprised if any is available by lunch on Friday... https://www.business.qld.gov.au//advice-su/grants/adaption

14.01.2022 #privacy Well my blood got to boiling point this morning! At least I am now "hot under the collar" I received an email from a business asking me to sign an agreement. The digital document was provided by a 3rd party I'm not a aware of. At the bottom of it was a "check box" to consent to the 3rd party provider's Privacy Policy". ... You can't proceed without accepting this Privacy Policy. Without doing so I cannot sign the document and therefore cannot secure something that is very important. Looking at more Privacy Statements this is a common type of clause. I can nearly live with it being a clause with my actual service provider. But not for the 3rd party which is facilitating a contract. Because it is usually buried in the depths of the Privacy Policy and its too much effort I often sign anyway. Now I think it is time to raise my voice and be heard. I am contacting the OIAC. Businesses should not be able to force customers to sign away their privacy so easily. There should be a simple opt-in especially on a digital document: I Opt-in to marketing from XYZ I Opt-in to XYZ providing my details to 3rd parties The same company also washes it hands of looking after your data igf they use an off-shore company for say data storage or call-centre and that company uses your data without permission. "In particular, your Personal Information may be disclosed to third parties in such countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy. In these circumstances, you consent to the collection, use, storage and processing of your Personal Information in those countries, without us being responsible under the Privacy Act 1988 (Cth) for such use (or for any breach). Where such parties are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you might not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information." They send your data off-shore and they say "good luck" if it is used inappropriately. Is it time we stood up for our rights? Please leave your thoughts below. BTW, if you are wondering what my Privacy Policy is go to- https://theclientorchardist.com.au/privacy-policy/

13.01.2022 One of the easiest ways to increase revenue and profits is to increase prices. Yet businesses are often reluctant to do so. Often the hesitation is due to comparison with their competitors. This tip from a legendary Australian music retailer, Barry Bull, provides you with the step you must take if take if you want to increase prices, especially at the premium level. Understanding the value you provide and the value your clients perceive they receive from your products and services is essential to any successful business.

13.01.2022 #apps With COVID-19 starting to impact face-to-face contact with our clients, prospects and contacts, video is a great way to interact with people. I use Loom for many of my video recordings for posts and email. Due to the increasing travel and group event restrictions Loom is offering some special pricing options.to more people access their app.... I'm not an affiliate and feel they are been extra generous. They making it free for students and teachers as well! #videocontent #sales #outreach https://www.loom.com/share/ec106072182b432787dcb3d7a42150cf #productivity #video

12.01.2022 Wow! Never, ever seen this before!! Youi proactively contacted me an offered at 15% temporary discount on my business car insurance as they figure I'm not driving as much as usually. Got that right..down about 80%. This is an excellent example of a company making it easy to do business with and giving me more reasons to stick with them.... The team at Youi have always been fantastic when I have made contact. Thank You YOUI

11.01.2022 As you work to grow you business over the next year it is important to remember...

11.01.2022 Want a better return on your marketing and sales expenditure? This is perspective will help you get a better ROI... #sales #marketing #digitalmarketing #expenditure #salesmanagement

09.01.2022 It was 90 days since I last visited Spiwater's office in Rocklea today. In fact it's the 1st time since I left the Gold Coast since COVID restrictions. Spitwater is the leader in Pressure Cleaners in Australia.

07.01.2022 My Friday tip. It really does work. #tips

05.01.2022 #Biztips This is a great way to increase sales and the ROI on your marketing with...

05.01.2022 Do you have CRM systems in your business? Here are some tips on why you should have them... https://theclientorchardist.com.au//6-proven-benefits-of-/

05.01.2022 #Jobkeeper #Update The federal Govt has announce more details on the changes to JobKeeper for the periods October to March 2021. Check out the details at The A Firm Financial Solutions Group. #COVID-19 #jobkeeperextension ... https://bit.ly/AfirmJobKeeper2 See more

04.01.2022 Well a wet weekend has given me some extra time to develop my framework for clients.

03.01.2022 Reviewing & Updating your Will or importantly having one is essential in business. Sharwesh Bob Pillay and the team at Cornerstone Law Offices are making it easy for you. Why not take up this offer? I don't NOT have a referral arrangement just think they offer a great service,

03.01.2022 This is an excellent article by Gene Marks "On CRM: When To Buy HubSpot, And When Not To" (via Forbes). Gene hits the nail on the head with this point: "Hubspot....is not a CRM product. It is a marketing platform that includes CRM capabilities."... Like Gene I believe Hubspot is a great platform but if what you really want is a CRM to create a single source of customer truth and ensure you follow-up meeting, leads and quote and send emails. Then Hubspot is like using a sledgehammer to crack a peanut. If you are considering a CRM or marketing automation tool you should consider: why you want it, what you want it to do, and what it MUST do what resources are required to implement it what are the benefits and return on investment. Neither a CRM or marketing automation tool are a magic bullet to increasing leads, sales, revenue or profits. Both require effort and resources but marketing automation is a whole different ballgame. If you are considering getting a CRM or marketing automation don't hesitate to contact me. Afterall, I do have 20+ years experience in this area:) https://www.forbes.com//on-crm-when-to-buy-hubspot-and-w/

01.01.2022 #jobkeeper #JobKeeperPayment #JobKeeperExtension This afternoon the Government announced it is extending the JobKeeper Payment until 28 March 2021 and is targeting support to those organisations which continue to be significantly impacted by the Coronavirus. From 28 September 2020, eligibility for the JobKeeper Payment will be based on actual turnover in the relevant periods, the payment will be stepped down and paid at two rates.... If you have any questions about the JobKeeper Extension you're welcome to contact me. A link to the Treasury fact sheet about the extension is below https://bit.ly/JKExtension

01.01.2022 The difference between planning for success and measuring success according to Steve Jobs... #Goals #Motivation #Success #Planning #Biztips