FlyScoot | Airline company

FlyScoot

Phone: +61 2 9061 7088

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25.01.2022 A few days ago, we completed our first A320 freight charter, transporting 11.2 tonnes of #cargo including masks, supplements, and fresh flowers. To maximise the full capacity of our aircraft, cargo boxes also sat where passengers would've, and travelled comfortably (as well as safely and securely) on the flight from Kunming to Singapore, with some travelling onwards to other countries too. We hope that these goods went on to make people a little happier!

24.01.2022 Dear Scoot Community As of 10 May 2359 hours SGT, additional precautionary Covid-19 measures have been put in place by the government for passengers on flights entering in and out of Singapore. This is to ensure the safety of our crew and passengers, and to minimize physical contact on board. Here are a few things to take note of if you are traveling with Scoot:... 1. Passengers are required to wear masks at all times. Guests without masks will not be allowed to board. 2. Passengers must submit a health declaration form prior to check-in. 3. Temperature screening will be done prior to boarding. 4. Only one piece (3kg) of cabin baggage is allowed with effect from 1 June 2020, so as to minimise congestion when boarding and disembarking. Remaining baggage (up to 7kg for Economy and 12kg for ScootPlus) will need to be checked in at no additional cost. For more information and the latest updates, please visit: https://www.flyscoot.com/en/announcements. Thank you for doing your part to keep everyone on board safe. - The Scoot Team

22.01.2022 We know Halloween is going to be a little different this year no flying around or whizzing about your estate trick-or-treating . To cheer you up, we’ve invited a few travel-hungry spirits to wish you a happy and spooky Halloween ! Which is your favourite costume?

22.01.2022 Dear Scoot Community As the Covid-19 situation progresses and we prepare to gradually resume flights, we would like to share some important updates with you. Firstly, we would like to thank everyone involved in the refunds process for your patience, especially for those who may have waited longer than was promised, or than others. These were likely the more complicated transactions involving multiple payment types, partially flown tickets or some other kind of additional comp...lexities. We are now down to the last 10% of cases to be refunded and are working towards completing them by the end of June. For those who may be intending to travel soon, you may also wish to take note that with effect from 11 June 2020, Scoot passengers will be able to transit through Singapore Changi Airport from Perth, Australia only to any destination in the Singapore Airlines (SIA) Group network currently operated by Scoot, SIA or SilkAir. SIA and SilkAir passengers will also be able to transit through Singapore Changi Airport from selected cities in Australia and New Zealand, to any destination in the SIA Group network currently operated by SIA, SilkAir or Scoot. Passengers transiting through Singapore should ensure that they meet the entry requirements for their final destination. More information on this can be found at our website: https://www.flyscoot.com//covid-19-scoot-passengers-transi. Thank you for your kind attention, we hope to see you on board again soon. - The Scoot Team

21.01.2022 Binged on way too many K-dramas and can’t wait to Scoot to the real deal once borders reopen? Why not practise and learn how to bow like a Korean, so that the next time you’re in Seoul, you can greet your oppas in a safe and respectful manner!

20.01.2022 We understand that you may have a lot of questions regarding your bookings at this time. From the latest updates on travel advisories to flight schedules and refund options or to be transferred to our customer service agents, our resourceful and helpful virtual intern can quickly assist you! Follow our guide below on how to get your queries answered through M.A.R.V.I.E., who will do his best to help and also try to spread a little cheer to everyone!

19.01.2022 [Latest update: As of 26 August 2020, further investigations have confirmed that this was not a data security or hacking issue. All affected customers and Singapore's Personal Data Protection Commission have been contacted and we sincerely apologise to all affected.] ----- Dear Scoot Community... Scoot would like to clarify that an email that was meant for passengers booked on TR100 from Singapore to Guangzhou, departing on 30 Aug 2020, 0515hrs, to inform them of new travel requirements for their flight, was mistakenly sent to other customers who were not on the flight. Scoot is currently investigating the matter and will provide an update on the findings when possible. For now, it has been established that there was no data breach or leak of personal information. Scoot sincerely apologises for this oversight and our highest priority is establishing what transpired and rectifying the errors. Thank you for your kind understanding. - The Scoot Team

18.01.2022 Heres Scoot First Officer Lincoln giving some much-needed #TLC to our #787baby to encourage it during these times! Although we are only operating limited passenger and cargo #flights for now, well be back flying to more cities as soon as we are able to. In the meantime, #staysafe and enjoy your #weekend.

18.01.2022 We missed the Songkran Festival in Thailand this year. But since the Thai government is bringing the holiday back today, we thought wed bring back the iconic water festival too! Have a splashing good time with us, wherever you are in the world, with this virtual water fight we had with The Travel Intern and Klook! #WanderAtHome

17.01.2022 This Mothers Day, you dont need to go out to go all-out for Mom! Weve got just the tips you need to create a special (holi)day for her at home! Check out this playlist for delicious recipes, fun activities and vacay screensavers: https://bit.ly/2WBJiKI If you cant bring Mom on a holiday, bring the holiday TO her instead. Happy Mothers Day!

16.01.2022 Dear Scoot Community This month has been extraordinary for us all, especially those largely confined to home. Singapores circuit breaker certainly made it a memorable start for me: on my fourth day in the office everyone went home and didnt return. although I dont think its personal. On 9th April Scoot announced a new refund policy for flights cancelled due to Covid-19, making us one of the first airlines to provide customers the choice of either a cash refund to the o...riginal form of payment, or a travel voucher worth 120% of the original tickets value. Since then we have processed nearly 75,000 cash and voucher refunds, and our team is hard at work on the remainder, which are being actioned by departure date. If you are still waiting, thank you for your patience. Please bear with us a little longer whilst we get to yours. With most aircraft grounded, many of our staff have been deployed to assist with refunds and customer service requests, whilst many others are helping Singapores national Covid-19 response. For example, hundreds of our crew are helping at the Peoples Association and Ministry of Social & Family Development, with dozens more at hospitals around Singapore supporting healthcare professionals. We are proud of the work they are doing and heartened by the spirit with which they are doing it. Scoot has also been supporting the repatriation of Singaporeans and residents with flights to/from Wuhan, Chennai and Kuala Lumpur. We are also doing our part to maintain the supply chain through regular service to both Perth and Hong Kong, and many all-cargo charters to other cities. Our teams both in Singapore and overseas see these as important missions and are appreciative of the chance to contribute. Of course, this is still a far cry from Scoots normal scale of connecting people and places, and we cant wait to get back in the air in a bigger way. With signs of progress in the fight against Covid-19, and of some economies opening up, we are starting to see relaxation of travel restrictions. As and when travel resumes, however, rest assured that we will be following all government requirements on social distancing, safety equipment and cleaning. We are committed to keeping you, and our staff, safe. This month has indeed been extraordinary. And the efforts shown by everyone doing their part to keep things going and community spirits up, have been nothing short of that. It seems extraordinary times have triggered an extraordinary response, of resilience, of kindness and of strength. So until we get back in the air, heres a message from the Scoot team. As they say: Stay safe. Stay healthy. Stay strong. Well be here when its time to fly again. - Campbell Wilson, Scoot CEO

16.01.2022 We know it's hard not being able to travel, but thank you for doing your part. Not just by staying home more, but also for keeping the travel spirit alive while youre at it! Creatively wandering at home too? Show us in the comments below! #WanderAtHome

14.01.2022 Dear Scoot Community As the fight against Covid-19 continues, we will be extending our flight suspensions into the month of June. Our latest schedule of services has been updated and you may view it at our website at: https://www.flyscoot.com/en/announcements. All other Scoot flights not stated there originally scheduled for the month of May and June will be cancelled, and all affected customers will be notified progressively.... Scoot will continue to adjust our network in response to the situation. We will also continue to extend a one-time free date change (fare difference may apply) for all bookings made on our website, mobile app or WeChat mini booking site until 30 June 2020. Stay strong and stay safe. Thank you. - The Scoot Team

13.01.2022 Our Scootees may have a new operating uniform for now but it doesnt stop them from staying strong and bringing the Scootitude! Although we have temporarily suspended most of our network, we are still operating a few weekly flights to transport cargo and passengers who need to get home. Together, we can get through this!

13.01.2022 Hello from the other side! If you miss Singapore, we have a treat for you. Singaporeans shared the little things (and some special quirks) we love about our country in celebration of this Little Red Dot's 55th birthday on 9 August. We can't wait for the skies to be free so we can see you here again soon!

13.01.2022 TGIF everyone! Were celebrating small wins today and counting down to the days when our beautiful rainbow lights are a common sight in the skies once again. Whether you choose to go out and meet loved ones or #WanderAtHome and dream of travel, we hope you have a colourful and safe Friday night. Reposting a shot taken by Scoot passenger Emma (IG: @mimamumemo) of her flight to #Perth on New Year's Eve last year.

12.01.2022 We're looking forward to better and brighter days ahead! We're in this together and will emerge stronger. Till we get to paint the skies yellow again, stay safe and stay strong! #ShadesOnChallenge

12.01.2022 Miss travelling? Well, no one said you couldn't take a vacation mentally! Introducing Scoots very own Mentally Im Here AR filter on Instagram that teleports your mind to some of the best cities in the world to just chill out Try it out today and take your mind on a well-deserved break! http://bit.ly/ScootIG

12.01.2022 Anyone else missed inflight food? We are pleased to share that we will be reintroducing the pre-ordering of hot meals for Scoot flights from 1 September 2020! There will be a limited selection initially for selected routes, which can be added to your booking via our website or app. For the month of September 2020, we will be adding limited flights to Palembang, Pekanbaru, Yogyakarta, Kaohsiung, Osaka and Tokyo to our network as well, on top of the previously announced routes the latest schedule is available at: https://www.flyscoot.com//announcem/scoot-flight-schedules. We will also continue to work towards reinstating other services that were temporarily suspended for passenger and crew safety and will provide them as soon as the situation allows.

11.01.2022 Say goodbye to old travel phrase books and hello to 2020 Vacaybulary all-new language lessons to help you get holiday-ready in the new normal Learn essential words and phrases in 7 languages for safe travels at our destinations in the future Now lets kick it off with your first lesson, courtesy of Scootee Chi Kei!

10.01.2022 Can't touch this! Practise proper hand hygiene wherever you go with our 2020 Vacaybulary lesson with Scootee Elwin! Learn how to ask for hand sanitiser in 7 languages for future travels at your favourite Scoot destinations. Stay healthy and squeaky clean!

10.01.2022 Dear Scoot Community The Covid-19 situation has impacted all of us in one way or another. In such times, it is important that we offer each other support. Scoot has continued to work on ways in which we can be there for our customers who, like us, are facing difficulties during this period. We are pleased to share that, arising from customer feedback, we have reviewed our policy for handling affected guests, and can now offer a wider range of options.... For all customers with bookings made on or before 15 March 2020 travelling on flights scheduled to depart between 23 January and 31 May 2020 but were unable to travel, we now offer two options to claim a refund. 1. A 100% refund via the original method of payment, or 2. A 120% refund in Scoot vouchers, valid for 12 months. If your Scoot bookings fall within the above dates, you will receive an email in the coming week with detailed instructions on how to process your refund. In view of the volume of requests to process, we will be doing so in batches. As such, it may take up to 14 weeks to process all requests. We ask for your understanding and patience whilst we get to your file. Stay safe, stay strong, and stay healthy. We look forward to welcoming you on board again in the near future. - The Scoot Team

09.01.2022 Say hello to our very first cargo plane! Scoot has been operating regular cargo flights to maintain the global supply chain as well as exploring innovative ways to maximize the utilisation of our aircraft. For example, cargo was previously transported in the seats on some flights! Now, by modifying this A320 aircraft (9V-TAZ) and removing all its seats, we are able to use its entire cabin space and increase carrying capacity to 20 tonnes. Check out these photos of the process and its maiden cargo flight from Fuzhou to Singapore over the weekend!

09.01.2022 Need to get a refund on your booking? Scoot has launched a new service on our website for you to quickly and easily process your refund request in the form of vouchers! This option will be available for bookings made before/on 15 March 2020, for travel until 31 May 2020. How to get your refund: 1. Retrieve your booking on the Manage My Booking page on our website: http://bit.ly/2w78v6m 2. If you are eligible, you will see the button 'I would like a refund' at the top righ...t corner. Click it, follow the instructions there, and youre all set. With effect from 17 March, Scoot's call centre based in the Philippines has had to suspend operations, as a precautionary measure by the government in view of the current situation. We advise customers to use this self-service portal, as further disruptions may be expected. For the latest updates, please visit our website at www.flyscoot.com. If you're planning ahead for your travels, rest assured that all new bookings made until 31 May will come with a one-time free date change.

09.01.2022 Heres a special on-ground safety announcement from all of us at Scoot! Until we can fly again, we'll be sharing some tips to help you keep flying high while staying on the ground. Look out for them soon. Stay home, stay safe and stay strong, everyone! #WanderAtHome

08.01.2022 Dear Scoot Community We would like to inform you that we have released our latest flight schedules for November and December 2020, which have been updated at: https://www.flyscoot.com//announcem/scoot-flight-schedules. Scoot is currently scheduled to continue operating to destinations across the following countries and territories in the next two months Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, South Korea and Taiwan. Passengers are required to... check with the relevant authorities to ensure that they have the necessary documentation and are eligible to travel to and enter their destination country. Kindly also note that with effect from 11 November 2020, we will be resuming prepaid online seat selection on our website (from 25 November 2020 on our app). To facilitate contact tracing and social distancing onboard flights, passengers should not change seats in-flight. Inight seat upgrades will remain suspended. We have also extended both our one-time free date change for new bookings and COVID-19 Travel Waiver Policy to 31 January 2021, to allow our customers to book with confidence and peace of mind if they do have to travel. Under the Travel Waiver Policy, affected customers get to choose between a 100% refund to their original mode of payment or a 120% refund in Scoot vouchers, should their flights be cancelled. All of Scoot’s latest updates and safety measures can be found at our website at: https://www.flyscoot.com/en/announcements. Thank you everyone for your attention, and safe travels always. - The Scoot Team

08.01.2022 She’s sweet, she’s spunky, and she can now hype up your chats too! That’s right, Super Scootee’s got her very own stickers. If you miss travel as much as we do, and are talking about it as much as we are, then these gems will surely brighten up every one of your conversations on FB, IG, WhatsApp, and Telegram. Travel blues, begone! Let our resident girl wonder help you #WanderAtHome today Simply search for Scoot Stickers using the GIF button of the comments section here, or through any app with an in-chat GIF feature. Alternatively, you can also download them here: https://bit.ly/3e4HgLl

07.01.2022 This is a challenging time for all of us and its only going to get tougher. But our new CEO, Campbell Wilson, is happy to be back and hes ready to roll. Heres what he has to say to everyone.

06.01.2022 Miss exploring the world and trying new food? We do too! So were serving the world on your plate literally Come travel with your taste buds (a.k.a. our Scootees) as they introduce a delicious new way to #WanderAtHome Enjoy recipes from your favourite countries starting with this oishii Japanese delight from Scootee Mika! Stay safe, stay strong and Bon Appetrip!

06.01.2022 "Wai" shake hands when you can do the Wai? Dating back to the 12th century, it’s not only a greeting, but also a way of saying goodbye and ultimately a sign of respect! The next time you Scoot to Thailand on your future travels, go contact-free and do the Wai! Stay friendly and keep healthy!

05.01.2022 Curious about what our Scootees are doing during this time? Besides operating cargo and repatriation flights, some of them have also been keeping busy in redeployed roles at community centres and hospitals in Singapore. Here's a little peek of what Karen, Estee and Airul are doing and how they feel about it! #InThisTogether

05.01.2022 Dear Scoot Community We never would have imagined this reality a world without travel. A world where planes are grounded, and borders are closed. Its unthinkable, but it has happened. We understand that it has been challenging for everyone in these unprecedented times, and would like to thank you all for your patience and understanding.... Given the further tightening of border controls around the world over the last week to stem the COVID-19 outbreak resulting in significantly reduced travel demand, Scoot has made the difficult decision to temporarily suspend almost all of our network from now until mid to end April. More information on this is available on our website at: https://www.flyscoot.com/en/announcements. We sincerely apologise for any travel disruptions this may have caused you. All customers affected by the flight cancellations will be notified progressively and will receive a Scoot travel voucher on the unused portion of their itinerary in their registered email address within 30 business days. We are working hard on providing flights where possible to transport passengers back to their home countries amidst the suspensions. We continue to monitor the situation closely and will make further changes to our network where required. Due to the current situation, we have been experiencing a much higher than usual volume of messages as well. We understand that you are worried about what the current uncertainties will mean for your upcoming flights and travel plans. To facilitate more immediate response times, we have recently also added a self-service refund option to our website for automated processing of refund requests. If youve booked a flight with us before 15 March for travel up to 31 May, you can use this self-serve channel to request for a full refund in the form of Scoot travel vouchers up to 4 hours prior to your departure. To date, we have completed processing 91% of requests submitted since the launch of this service 6 days ago. This world remains a wonderful place with its incredible, uncountable sights, myriad of fascinating cultures and unforgettable experiences. Despite the challenges this current climate presents, the spirit of travel, of connecting with amazing people and cultures all over the world, is still alive and well. Scoot was established to champion this spirit, and to make life more fulfilling. This remains our mission in 2020 and will continue to be so, long after COVID-19 is but a distant memory. Stay strong and healthy everyone, and well be back Scootin again soon. - The Scoot Team

05.01.2022 If you're unsure whether you're eligible for our voucher refund service, or facing some issues with your request, here's some info to help you out. We understand that waiting times for support have been long and we apologise for this. We encourage you to use Manage My Booking to process your voucher refund, and if you have more questions about this not included here, please PM us here or call our temporary English hotline, +65 66815410, operated on weekdays from 9.00am to 6.00pm. Thank you for your support and patience during this period.

05.01.2022 Stay safe on your future travels (or wherever you are) with our 2020 Vacaybulary lesson with Scootee Louise! Make sure to remember these phrases so the next time someone gets too close for comfort , you can politely shoo em away in 7 different languages!

04.01.2022 Dear Scoot Community As we continue to steadily resume more flights and take ongoing measures to respond to the evolving Covid-19 situation, we would like to share some important updates with you. 1) We will be operating flights to 11 cities in August Perth, Guangzhou, Hong Kong, Nanjing, Taipei, Seoul (via Taipei), Surabaya, Ipoh, Kuala Lumpur, Kuching and Penang. The latest flight schedules have been updated on our website.... 2) We are working towards gradually reinstating temporarily suspended products and services. ScootPlus will be offered from 1 August 2020, however please note that features like 15kg cabin baggage, choice of meals and beverages and priority check-in and boarding will not yet be available until further notice due to precautionary measures put in place for passenger and crew safety. We understand that there may be some inconvenience to you while some services remain suspended, but rest assured that we are working towards providing them as soon as the situation allows. 3) Scoots Covid-19 Travel Waiver Policy has also been extended to flights that were scheduled to depart between 23 January and 30 September 2020 but which were cancelled (booked on or before 15 March 2020), and we will continue to offer a one-time free date change (fare difference may apply) for all bookings made on our website, mobile app or WeChat mini booking site until 30 September 2020. All of Scoots latest updates and safety measures can be found at our website at: https://www.flyscoot.com/en/announcements. Thank you and stay safe everyone. - The Scoot Team

04.01.2022 Craving your favourite Malaysian food? Travel with your taste buds and enjoy a meal-aysian treat! In this weeks episode, Scootee Kenneth dishes out a sweet, simple way to #WanderAtHome Happy cooking and Bon Appetrip!

04.01.2022 As we gradually prepare to resume flights, Scoot has implemented additional precautionary measures to safeguard your health at every point in your journey with us. On top of enhanced hygiene protocols, this includes ensuring that points of contact are reduced to an absolute minimum meaning we have had to temporarily suspend or reduce certain inflight products and services like ordering or serving of hot meals, and our usual cabin baggage allowance. We understand that there ...may be some inconvenience to you, and thank you for your cooperation to keep all Scoot passengers and crew safe. For more information on these additional precautionary measures, please visit our website at: https://www.flyscoot.com/en/announcements/safetravels. Safe travels, everyone.

04.01.2022 Dear Scoot Community Scoot is offering voucher refunds for the full value of bookings made on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. These vouchers are valid for 12 months, and can be used for rebooking travel at a later date. A self-service portal for this on our website will be ready within a few days and Scoot will update customers via this page, our website and email notifications. Please continue to visit our website at www.flyscoot.com for the latest updates. Thank you for your patience and understanding during this period. The Scoot Team

04.01.2022 Were slowly but steadily taking to the skies again, with two more routes added into our flight schedules for the month of July. Singapore Taipei Singapore Surabaya... In addition to previously announced points in Australia and New Zealand, Scoot, Singapore Airlines and SilkAir customers will now be able to transit through Singapore Changi Airport from selected points in China, Hong Kong, Japan and South Korea as well, to any destination in the Singapore Airlines (SIA) Group network currently operated by Scoot, Singapore Airlines or SilkAir. Scoots Covid-19 Travel Waiver Policy has also been extended to flights that were scheduled to depart between 23 January and 31 August 2020 but which were cancelled (booked on or before 15 March 2020), and we continue to offer a one-time free date change (fare difference may apply) for all bookings made on our website, mobile app or WeChat mini booking site until 31 July 2020. All these latest updates and our new safety measures can be found at our website at: https://www.flyscoot.com/en/announcements. Stay strong and stay safe, everyone!

02.01.2022 Have questions on our new refund policy? Here's a guide to the currently available options, now with additional extensions till the end of June. Our flight suspensions will also continue into the month of May - for more information and the latest updates, please visit: https://www.flyscoot.com/en/announcements. Due to the high volumes, we seek your understanding and patience that it may take up to 14 weeks to process your refund requests. Meanwhile, stay safe and healthy, and we look forward to seeing you on board with us again.

02.01.2022 Safe travels used to be a happy farewell, something we wished our loved ones before a trip. But with all thats going on in the world today, travel and this phrase as we know it, will never be the same again. We understand that health and safety will be at the top of your mind when you start travelling again. Its why weve launched Operation Safe Travels, a series of measures to protect you at every point of your journey with us, and help you fly with peace of mind. Watch our CEO Campbell Wilson tell us all about it via a video call! More details can also be found on our website at https://www.flyscoot.com/en/safetravels

02.01.2022 Lets work together to make flying safe for everyone! Here are our additional precautionary measures at a glance, to take note of when you next Scoot with us. For more information on these measures, please visit our website at: https://www.flyscoot.com/en/safetravels. Please also ensure that you are eligible to travel before booking your flight, as many countries have imposed entry restrictions and border closures during this period. You are advised to check with the relevant government agencies for your intended destination(s) or refer to the International Air Transport Association (IATA) Travel Centre, that has a compilation of the latest travel information of each country. Thank you for doing your part to keep all Scoot passengers and crew safe. Safe travels, everyone.