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FUZEconnect

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25.01.2022 Planned Works Notification: Eden Beach Maintenance Work Date: 7-01-2016 Maintenance Window Start Time: 11:00 WST... Maintenance Window End Time: 12:00 WST Maintenance Window Duration: 1 hour Anticipated Outage Duration: Up to 2 outages of 10 minutes each during the 1 hour window Description of Work: Hardware is being upgraded to resolve the voice issues Services Affected: Internet and Voice Sites Affected: Eden Beach (Fiber Site Only) Number of Customers Impacted: All Fiber Customers Description of the work: Upgrade/Maintenance

25.01.2022 Happy Monday Everyone! FuzeNet were rallying this weekend! Hope you are all fresh and ready to take on this new week like we are :)

24.01.2022 Planned Works Notification Date Monday: 21-Dec-2015 Maintenance Window Start Time 11:00 AM... Maintenance Window End Time 12:00 AM Maintenance Window Duration 1:00 Anticipated Outage Duration 0:30 Services Affected: Data and Voice Sites Affected: ACI Chevron Number of Customers Impacted: 13

24.01.2022 Unplanned Outage Notification: Aveley Outage Date Started: Tuesday, 29/12/2015 Outage Start Time: 11:30 WST... Estimated Time of Restoration: Unkown Summary of the outage: Hardware problem in the OLT Services Affected: Internet/Phone Sites Affected: The Vale (Aveley) Number of Customers Impacted: Approx 200 Status Update: Engineering team is working towards resolution

23.01.2022 Dear Customers, Rivergums Outage has now been resolved. We apologise for the inconvenience.

23.01.2022 As you may already be aware Fuze Connect was re-branded as FuzeNet 6 months ago. To reflect this change the Fuze Connect facebook page will be merged with the FuzeNet page tomorrow. This will make it will be easier to communicate with us. You can now also find us on twitter @FuzeNetAU and Google+.

23.01.2022 Important Update: Our phone system is now back up and running. We were unable to be reached for approximately an hour. We are sorry for the inconvenience this has caused and thank you for your patience.

23.01.2022 E-Wire email outage update: Our technicians have resolved the issue on the e-wire email server. We apologise for the inconvenience caused.

22.01.2022 With Christmas fast approaching we would like to remind everyone of our Christmas and New Years trading hours, they are: Christmas Eve 24th December 2015 - 8:00 am - 8:00 pm Christmas Day 25th December 2015 - CLOSED Boxing Day 26th December 2015 - CLOSED... New Years Eve 31st December 2015 - 8:00 am - 8:00 pm New Years Day 1st January 2016 - CLOSED See more

21.01.2022 Please note that our website is currently under maintenance and will be back up and running very soon. For urgent inquiries please call us on 1300 881 917 or email us at [email protected]. We would like to apologize for any inconvenience caused.

19.01.2022 E-Wire email outage update: Our technicians are still working on resolving the e-wire email outage affecting customers at the moment. There is currently no ETA as to when this outage can be resolved. ... Updates will be provided this afternoon. We apologise for the inconvenience caused.

17.01.2022 Dear customers, As announced previously, FuzeNet is steadily working through a development program to update its network and systems to ensure we provide the very best service possible. We are proud to announce the launch of our new Live chat service. Our Live chat service enables you to contact our customer service team in real-time using your computer rather than your phone. Next time you need help, don't call, just visit www.fuzenet.com.au where you will see the "Chat L...ive Now" button in lower right hand corner of your screen. Simply click on the button to start a new Live chat with us! Live Chat is available during our customer service hours - Mon-Fri 8am to 8pm and Sat-Sun 9am to 5pm. The key benefits of the new online chat system include: Saves you time Faster to communicate your feedback and queries Quick response time Convenient and easy to use We will keep you informed of other exciting service developments over the coming weeks. Yours sincerely, FuzeNet Management

16.01.2022 E-Wire email outage update: Our technicians are still working on resolving the e-wire email outage affecting customers at the moment. There is currently no ETA as to when this outage can be resolved.... We apologise for the inconvenience caused.

15.01.2022 Dear Customers, Our office will be closed at 9pm AEST tonight. We apologise for the inconvenience this will cause.

15.01.2022 Unplanned Outage Notification: Banksia Grove Date Started: Monday, 21/12/2015 Outage Start Time: 0923 AM WAT... Estimated Time of Restoration: N/A Summary of the outage: Phone services currently down Services Affected: Phone Sites Affected: Banksia Grove Number of Customers Impacted: Unknown

13.01.2022 Check out our new website! http://www.fuzenet.com.au/

13.01.2022 Dear Customers, please note below scheduled outage. Area Affected: Tapping, Ashton heights , 6065... Commencement Date: 29- jun- 20115 10:00 am WA time Estimated Duration: 4 Hours Service Affected: TV, Internet and Voice

12.01.2022 Some customers in Millbridge and Banksia Grove in WA may be experiencing intermittent issues with their internet service. Our technicians are working on having this issue resolved and updates will be provided at the end of the week as there is currently no ETA on when issues will be rectified.

11.01.2022 Hope everyone is having a great Monday!

11.01.2022 Our website is now back up and running www.fuzenet.com.au. We would like to apologize for the inconvenience caused.

10.01.2022 We experienced an outage earlier today which has since been resolved. If you are still experiencing technical difficulties, please call us on 1300 881 917. Thank you, FuzeNet.

09.01.2022 Unplanned Outage Notification: Sydney Warriewood building A,P and N Date Started: Thursday, 07th Jan 2016 Outage Start Time: 0357 AEST ... Estimated Time of Restoration: TBA Summary of the outage: Building Power is down and building Manager is trying to resolve the power issue Services Affected: All Services Sites Affected: Warriewood Building A, Building P and Building N Status Update

09.01.2022 Outage Restored: Banksia Grove Phone issue Date Restored: Tuesday, 22-12-2015 Outage Start Time: 10:00 AEST... Outage Restoration Time: 09:30 AEST Repair work summary: Routing issue has been fixed.

08.01.2022 We are currently experiencing an outage in Lakelands WA affecting internet and television services. Our technician is onsite to rectify this issue. We will provide updates as they come through to our support team

07.01.2022 We are currently experiencing a telephone outage at our call centre. Should you wish to contact us please email us at the following email addresses: General Enquiries: [email protected] Technical Support: [email protected]... Account Enquiries: [email protected] We are sorry for the inconvenience this has caused and hope to have our system back up and running soon.

07.01.2022 Is this an iPad accessory you would use?

06.01.2022 * Value packed ADSL2+ plans * Fast internet at any location * No excess usage charges * No peak or off-peak restrictions... Take a look at our fantastic ADSL2+ plans today! http://www.fuzeconnect.com.au/broadband/adsl2plus-plans/

06.01.2022 Dear customers, Please be advised of unplanned outage in Pinjarra WA. Date Started: 14-11-2015... Outage Start Time: 20:10 (WA Time) Estimated Time of Restoration: TBA Summary of the outage: Murray River Pinjarra area HFC Internet customers are down Services Affected: Internet, possibly TV also Sites Affected: Murray River HFC Customers We'd like to apologise for the inconvenience caused. Thank you, FuzeNet

04.01.2022 Please be advised that internet services are down in the Five Dock Area. Telephone services are still in service.

04.01.2022 Important Announcement Please be aware of the Planned outage in VSQ North , Zetland, NSW Planned Works Notification: VSQ North , Zetland, NSW ... Date Wednesday: 07 -Oct -15 Maintenance Window Start Time 08:00 (AEST) Maintenance Window End Time 12:00 (AEST) Maintenance Window Duration 04:00 Services Affected: All Services (Data and Voice ) Sites Affected: VSQ North Number of Customers Impacted: 220+ Description of the work: Equipment upgrade to improve existing network Infrastructure

04.01.2022 Important Announcement: There will be planned outages at the following sites; 15/07/15 George/Clydesdale - outage for up to 45 minutes.... 16/07/15 Burwood - outage for up to X minutes. 17/07/15 Campbell St - MSA site, outage for up to 45 minutes between 12pm and 3pm. North Sydney - outage for up to 45 minutes. Redfern & Arncliffe - outage for up to 45 minutes. We apologize for the inconvenience caused.

03.01.2022 Important Announcement - Unplanned Outage Notification Speed Issue in WA Date Started: Thursday , 17-Sept- 2015... Estimated Time of Restoration: 2 weeks Actual Time of Restoration: TBC Summary of the outage: Unplanned network congestion Services Affected: Internet Sites Affected: Banksia Grove, Baldivis, Honeywood Jindallee and Madurah, etc. Outage Details : Upgrades to Core Network in WA data centres We are sorry for the inconvenience this has caused and hope you are able continue to be patient with us while we resolve these issues.

03.01.2022 Unplanned Outage Notification: Rivergums street outage Date Started: Sunday, 20/12/2015 Outage Start Time: 1720 WAT... Estimated Time of Restoration: N/A Summary of the outage: 13 modems down at Rivergums Services Affected: TV and Internet Sites Affected: Rivergums Number of Customers Impacted: 15 to 20 customers approx

02.01.2022 Casual Field Worker

02.01.2022 Dear Customers, our phone service was restored early this morning. We are sorry for the inconvenience this has caused.

01.01.2022 Important Notification: Our 1300 881 917 number is currently unavailable. If you need to contact us urgently, please email [email protected] for support or customer service and [email protected] for accounts issue. We are working on getting this issue resolved and thank you for your patience in regards to this matter.