Island I.T. in Port Macquarie, New South Wales | Education
Island I.T.
Locality: Port Macquarie, New South Wales
Phone: +61 488 018 102
Reviews
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24.01.2022 Another one off the block.. Toshiba T50 laptop.. yes its old, and yes our customer was on the verge of recycling it. But then we discussed SSDs. Wow, did we bring this thing back to life with a touch of Samsung 850 and a dash of Windows 10 ( and a clean ) and shes good as new. #ssdupgrades #islandit #toshibaupgrades #laptopsupercharging
23.01.2022 Must be d-day for MacBook Air 11 today - not 1 but 2 dead ones on the bench.. 1 fixed, 2nd one next up. If you have a dead MacBook of any nature, talk to us first. We hear so many times that our customers are told your Mac is too old to repair, no longer supported, uneconomical to repair or just simple laziness to get a sale of a new Mac. Not here. We do things properly. Next time you have an issue or know someone who does, talk to the actual Apple Experts next time ...- Island I.T. #appleexperts #appletechnicians #appleportmacquarie #islandit
23.01.2022 As School is about to go back, we thought wed share this very educational and hopefully easy to understand Podcast we broadcast earlier this year about ZuluDesk ( now JamF School #islandit #jamfschool #zuludesk #detnsw https://www.podbean.com/eu/pb-7f587-a4dc72
23.01.2022 Education : T4L iPad rollout program. Hi All Just to clarify as a few schools are confused - and not surprisingly either.... The recent communication from the department regarding new iPad purchases and the form you are requested to fill out. The department are simply trying to ensure all schools have her Apple Schools Manager account set up so new iPad purchases can be automatically assigned to it. Apple used to call this DEP but they have dropped that term for some reason and now refer solely to Schools Manager - which is where your iPads should be managed and tied into your MDM solution - Zuludesk for example. The schools who we support, and many others will already be set up correctly in Apple Schools Manager so nothing further you need to do other than fill out the form for those schools who want to buy their next iPads from the department and have not yet set up Apple Schools Manager Zuludesk. Existing and new Zuludesk users are unaffected and there is no issue with continuing to use it. -and it is, of course, recommended as despite there being a push, lead by Apple, to almost force you into jamF Pro, Zuludesk ( or jamF School as its now known ) is specifically built for education and is the world most popular MDM in Education. Filling out the form does not mean you have the use jamF Pro that new iPad purchases now offer. Nothing changes. Hope that offers clarity. #t4l #et4l #nswgovschools #jamfschool #jamfpro #mdm #schoolsmanager #apple #edconnect #t4lrollout #schoolipads #islandit #darrenfroggatt
22.01.2022 We see a lot of horribly slow PCs. Usually a combination of lots of software you dont need ( security, anti-malware, anti-virus, anti-everything, cleaning software, software that cleans cleaning software, firewall software ) - its amazing the amount of rubbish that accumulates. This week was no different. A PC that was practically unusable. As usual, we found a heap of rubbish on this computer. After deleting pretty much everything and all associated files sprayed througho...ut the computer, it was revived. Virus protection from AVG added and Windows defender doing the rest, this Dell desktop was as good as new. But that wasnt good enough. How about we increase its performance across the board by 500-1000%. Good idea. In went a Samsung EVO SSD. For under $300, this customer had a home visit, all issues diagnosed and resolved, AND a super-fast SSD installed with all data transferred back same-day. Not bad. Thats #islandit Boot time to desktop Standard HDD : 92 Seconds Boot time to desktop with SSD : 12 Seconds Boot time Microsoft Word Standard HDD : 32 Seconds Boot time Microsoft Word with SSD : 2 Seconds Next time you are considering buying a new Mac or PC. Dont. Call us first! #islanditportmacquarie #islandit #ssdupgrades #macexperts #pcexperts
22.01.2022 Were looking for Mid North Coast, well connected people. If you have a great network of friends or business contacts who youd think would benefit from the premium level of service and support we offer, wed like to hear from you. Feel free to share this post with your network. Message or call anytime! #letsdothisport #islandit #islanditfree #appletechnicians #computersupport
22.01.2022 NBN has been great for those who can get it ( and of it works correctly ) - and given our geography, thats not everyone - last week we came across more clients who are putting up with super-slow ADSL which is now impossible to use with Cloud services and pretty much any technology you use at home. So, as always, we have the solution. Optus, for example, have a SIM only 500GB 4G plan which in most cases solves the issue giving you very fast internet - faster than NBN in mos...t cases and enough data to handle big household demand. Depending on where you are, we can install a 4G WiFi modem/router in your home or office as long as your 4G signal is good.. if not, we can install rooftop antennas - discreet and larger ones where required. No need for satellite broadband. No need for Fixed Wireless NBN. A tailored solution for you and your circumstances - not a generic fix that does not take into account your particular location. Call anytime. #islandit #4Ginternet #optusinternet #4gtechnicians #lighthouseinternet.
21.01.2022 Long day in the Lighthouse edit suite today for Extravadance 2019 - main multicam cut done. Titles and Post Production tomorrow - and probably through Christmas! Good work and Kudos to Amy Henson at Extravadance Studios for another great production - and thanks to Glasshouse Port Macquarie for the footage.
20.01.2022 A very interesting and highly productive trip up to our friends at the Ripper Academy on the Gold Coast... stay tuned for some awesome developments... #ripperacademy #littleripper #islandit #rpalicense #dronelicense #reoc #repl #dji
19.01.2022 A quick trip down to Melbourne to do get another 2 specialised SSD upgrades - this one into one of our clients Mac Mini servers in Cremorne, Melbourne - a full server service plus additional 2TB SSD upgrade - the drive was long and wet - but we made it safely. An overnight stop in a caravan on Phillip Island then one more SSD upgrade here and back to Port Macquarie NSW. #islandit #ssdupgrades #appleexpert #darrenfroggatt #kiapicantogt #phillipisland
19.01.2022 Did you know we can supply custom designed USBs amongst other things? Today at Island I.T., were farming out 80 16GB USB3 sticks for our yearly Extravadance production that we edit and produce also. #islandit #brandedusb #videoproduction #extravadance #darrenfroggatt
19.01.2022 An interesting day on Mars at #islandit #portmacquarie #bushfireemergency
17.01.2022 We have technical issues on our website today that were frantically working on. Email is also affected on 03.com.au until the issue is resolved. Please other call or PM if you need us anytime...
16.01.2022 From expert Mac support to solving those issues youve always wanted to but never get around to.. : SECURITY SYSTEMS Home, boat or business security systems.. we can solve ALL of your problems and, as we do all the time, make your system work remotely so you can see whats going on any time - and from anywhere directly on your phone.... As always, just call us and well be there usually same day to resolve and unleash the full potential of your security system just as weve been doing at all manner of locations around Port Macquarie of late... #islandit #swannsecurity #hikvision #hik #arlo #safehome #netgear
16.01.2022 Expert Apple and PC Tech Support - Zero Contact Island I.T. have a dedicated workshop in Lighthouse Beach where you can drop off your Mac or PC safely for us to repair with no human contact if thats what youd prefer. We invoice you once the work is done electronically, clean and sterilise your equipment, then notify you for collection. Were working extremely quickly, ethically and effectively right now so contact us anytime on 04 8801 8102. #expectmacsupport #expertpcsupport #macrepairs #localmacrepairs #localcomouterrepairs #macrepairsportmacquarie #islandit
16.01.2022 Insane 2011 iMac SSD Upgrade - An unconventional fix! As you know, were a great fan of saving our customers money. So heres another incredible story - and it has 2 great parts to it. One very unconventional - the other, the speed part. Two days ago a customer contacted us with a dead / intermittent 2011 27" iMac. It had been very slow with continual freezing until it became so frustrating, the iMac was put into semi-permanent retirement. Until the owner heard about us an...d emailed via the website at islandit.com.au - So, knowing what the issue likely was, we got it onto the bench same day and identified the major issue. Graphics Card. This is common in these models and ordinarily, there is no fix other than replacing the card which is very expensive when labour and testing is included and very hard to do for anyone other than an expert technician in this particular repair. Weve used the GFX Bake process on probably 500 of these Macs. It takes us about an hour all up. We remove the card, clean the inside of the Mac thoroughly including all fans and vents, disassemble everything and finally remove the graphics card. We then use an SMD heat gun at 400 degrees to blow super-heated air across all the solder work on the graphics card. This has the effect of reflowing any dry joints - which is the reason for these iMacs failing. Re-apply silicon compound to all the necessary bits and re-assemble. Start up the Mac - wonderful. Working again - but slow. So, we contacted out customer and discussed the SSD upgrade - we then performed a 500GB Samsung EVO 860 SSD upgrade as well. Transferred back all of the customers important data, updated and then tested the new speed against the old. - and added a free additional 4GB RAM just because. Were nice like that! Heres the raw facts - the original Apple ( Seagate 7200rpm Mechanical Hard Drive ) v the new Samsung SSD. Boot time to Login Window : 81 secs v 15 secs +540% Login Windows to Desktop : 52 secs v 4 secs +1300% Microsoft Word : 20 secs v 2 secs +1000% Safari : 12 secs v <1 sec >+1200% And all done SAME DAY. These are real word figures. Not made up theoretical figures. And with this increases, why would you buy a new Mac? Another story of heaps of money saved and one very happy customer out of a Mac that would usually be retired permanently. If you want to know more, contact us for detailed help on how to rescue your dead iMac - or install a main or secondary SSD. ( 27" iMacs can have 2 drives installed ) #imacgraphicscard #imacgraphicscardbake #islandit #darrenfroggatt #appletechnician #appleexperttechnician #applerepair #localapplerepairs #localmactechnician #imacrepair #computerrepairs #portmacquarie #kempsey #taree #beachwood #comboyne
16.01.2022 COVID-19. There are no changes or alterations to the remote services we offer and in fact, we find ourselves in a perfect position to help you right now as remote support and management is something weve been doing for a very long time. So, if youre working, or want to work from home, or now without a job and trying to find opportunity, working from home presents a lot of them. Stay positive and lets make your ideas work. On another note, we are very aware of the elderly ...and disabled who are often isolated enough anyway, so were going to help you at no cost. If you have friends or relatives that want to learn how to communicate using a new or old device - iPad, Android, Mac or PC and they need a hand getting things going, talk to us or have them call us. Well make it happen and put a smile on a few faces. Have them call us directly on 0488 018102 and ask for Darren. #islandit #freeitsupport #computerhelp #localitsupport #seniorssupport #webcam #videochat #videconferencing #appleexperts #ipadexperts #portmacquarie
15.01.2022 School is almost back! Fun for some, not so much for those who manage their own ZuluDesk and forgot to update their server tokens over the break! This will mean that some ZuluDesk / JamF School instances will no longer be talking to associated iPads. Fear not, call Island I.T. and well get you back online fast. You could also have us manage your ZuluDesk / JamF for you to ensure that never happens again and everything is kept up to date and working as it should. Call anytime. #islandit #jamf #jamfschool #jamftokenexpiry #jamfhelp
15.01.2022 Contact free I.T. does get us around - and luckily for us, it means we get to see some awesome places on the MNC - yesterday, up at Scotts Head doing another sterile SSD upgrade in Scotts Head #islandit #contactfreeit #appleexperts #computerexperts #scottshead
14.01.2022 Heres another very rare service we offer. Micro surgery for Mac! Did you know the latest Macs and many older ones are technically unrepairable - thats why if you take them to be repaired, theyre not. Apple will replace them at a huge cost when out of warranty. The gorgeous tiny new ( discontinued ) Macbook 12 has an issue that causes it to completely die for no reason around the 2 year mark - JUST out of Consumer Law 24 month warranty! So, your almost $2k Macbook become...s a paperweight. Or does it? We have the special gear to repair some of these. The entire inside of your Mac is around the same as the inside of your iPhone - tiny. Thats it. So, theyre very hard to repair, but as you know, were very, very determined at Island I.T. and have seen good success in many saving customers a fortune. As always, call us anytime! #islandit #macbookrepair #macrepairs #localappleexpert #localappletechnicians
14.01.2022 The MacBook Pro epidemic is continuing. If you think your ageing 13 or 15 inch MacBook Pro from back in 2011-2012 has done its dash? Think again. With yet another SSD install, this little 13 showed the following performance increases - these are real world tests with a Samsung EVO 860 SSD installed replacing the Apple original 5400rpm hard drive. Initial boot time 48% faster Safari opening - less than 1 second - 2600% faster Photos ( with 170GB library ) 4 seconds - 4825% fas...ter. So, dont retire that old MacBook Pro - repurpose it and give it to your kids for school - and save heaps. #islandit #macbookpro #applessdupgrades #darrenfroggatt #macupgrades #appleexpert #appletechnician
14.01.2022 * Optus / NBN Scam Warning * If you receive a call from someone such as Mark Nguyen pretending to be from NBNCo who coincidentally calls you just after you've been on the phone to Optus tech support ( who seem to have outsourced all of their tech support overseas ), it is a scam. What they will do is tell you they have identified a reason why your connection is slow and say that they do not want any personal information but ask you to go to a website to check your 'IP Address...'. This website brings up an IP address and in the case of one of our customers' experience, a location of California. The scammer then convinces you that this is why your NBN connection is so slow - it is being shared. This is a fake website that shows you what the scammers want you to see - the scam would then progress from there and money would be acquired at some stage.. probably a screen sharing session where they would claim to 'resolve the issue'. We stopped this one, but are very concerned of the coincidence and also very concerned about the security of Optus' outsourcing. Tip. NEVER speak to unsolicited people / companies. If you really do believe it's NBN, then if they had identified an issue, why would they not simply resolve it. Ask for their number, hang up and call back. Our customer was given a fake Melbourne number - 0390134372 - a fake scammer name, Mark Nguyen and a fake 'operator ID' BT1819023. There are many scams like this. If you believe it's a real call, get their number and call them back. NEVER screen share and ask 'them' to tell you where you live - not the other way around. Don't give your name, as they should also know this etc. etc. If you're unsure or have had something similar happen to you or someone you know, contact us anytime for peace of mind. #optus #optusscam #nbnscam #scams #portmacquariescams
14.01.2022 Another iMac rescued from being retired - why buy new when in the right hands, your existing iMac can be revived and turned into an insanely fast Mac capable of anything! Startup times on this iMac went from just over 1 minute to a mere 4.5 seconds. Now thats a performance increase! We come to you, perform open heart surgery onsite and restore your data ( and well fix whatever else has been bothering you whilst were there ) ... You get what feels like a new iMac - at the same time, youve saved heaps. #appleupgrade #imacupgrade #imacssd #islandit #islanditfree
14.01.2022 A surge in demand and weve folded. Yes, we will now fix your iPhone or iPad - book it in, drop it off, collect usually same-day. All touch free and socially distant! #iphonerepairs #localapplerepairs #islandit #phonetechnician #iPadrepairs #localipadtechnician
13.01.2022 Downgrading a 2019 MacBook Pro to High Sierra 10.13? Cant be done - right? Apparently not. In fact categorically not. Thanks to T2 protection in all new MacBook Pros installing an older OS is no longer possible - despite all the rubbish youll find on the Interweb. T2 equipped Macs will ONLY ever be able to be downgraded to the original OS they shipped with. In some cases, if that Mac was released on the cusp or just after a new OS release, you may be able to go back to the... previous OS if that Mac did ship with it at some stage, but otherwise, save your time and effort. Its just not possible. Still, we like a challenge here at Island I.T. Where theres a will theres a way. And so, we solved the problem for one of our clients yesterday who unfortunately has to use MYOB AccountEdge Pro. Unfortunate, as MYOB is so far behind the times that they have not yet been able to update their software to run on Catalina - which is a problem. Especially for anyone buying a new Mac. Heres our brand new 2019 MacBook Pro 13" Quad Core, originally shipped with Catalina, very happily running OS 10.13 and MYOB 18.5.3. Problem Solved! #MYOB #macosdowngrade #installhighsierra #myobv18 #MYOBmacbookpro #islandit #applet2
11.01.2022 T4L Rollout in NSW Gov Schools - jamF / Zuludesk / Schools Manager Further to the ongoing rollout of your new iPads and the DETs drive to get Schools onto jamF MDM currently rolling out trial instances of jamF, were now offering exactly the same support to our schools using jamF as we do for Zuludesk. Schools that are currently supported buy us and wish to move to jamF will have their contracts automatically updated. We will not be charging any termination fees, increasing ...fees ( due jamFs complexity ) or try and re-contract you, well simply look after your jamF and Schools Manager instead of Zuludesk and Schools Manager. As we support both, we dont mind which one you choose but give Zuludesk is built for education and jamF Pro was not, we certainly recommend Zuludesk. Call anytime. Were here to help when you need us. #zuludesk #jamf #jamfschool #nsweducation #t4lrollout #t4l #islandit #2444technology
10.01.2022 No wonder some people run around with WiFi induced psychosis! Port Macquarie - more like Sydney CBD this morning... Hmm, which one do I choose?! #5G #WIFI #islandit #portmacquarie
09.01.2022 Apologies for the lack of posts here - we have been SO busy. Our contact free and low-contact service and support has been extremely popular as has our individual MSP services to remotely keep you in tip-top condition.. Additionally, the increase in working from home and the importance of centralising I.T. within medium business has seen a big jump in demand. On that note, last weekend we started and completed a large Office 365 Migration here in Port Macquarie for one of o...ur customers, finally moving their old Telstra Mission Control POP email services to Office 365 and centralising their Office subscriptions. Finally, full control over email, synchronisation, backups company wide and clarity and cost savings over their Office subscriptions with Office 365 Business. If this sounds like something you need, call us anytime. We perform these migrations with NO downtime to you, out of hours. #office365 #office365migration #office365experts #managedservices #msp #remotesupport #computersupport #computerexperts #portmacquariecomputers
08.01.2022 Another amazing real-world SSD upgrade. This time, a brand new Dell i7 10th Gen laptop with 16GB RAM. Youd expect it to be lighting fast but for some reason, unless you opt for a factory SSD upgrade option, ( which is far too expensive given current SSD prices ) Dell will kindly put in a Western Digital 1TB Blue. Slow is not the word. The entire machine is visciously compromised. ... Everything is slow. Boot times around 45 seconds, Word takes around 15 seconds to load. So, how do we fix this and unleash the beast this laptop should be? Easy, call Island I.T. Our Private in-home / at-office professional service bring us to you. In this case, a new customer in Port Macquarie called us to set up his new laptop. As always when we do any sort of job, if there are other issues at play, well tell you about them - and this one was obvious - how slow the laptop was considering its specification. Our customer had considered the factory SSD option but was it far too expensive and went with the standard drive as most would. We quoted him on getting a 1TB Samsung EVO860 SSD installed. Our pricing, outstanding, The job was done next day. Results. Boot time WAS 45 seconds, now 4 Word. Opening time was 15 seconds. Now 2 Explorer. Opening time was 8 seconds. Now just under 1. If you dont have an SSD in your PC/Mac laptop or desktop and youre getting frustrated with slowness all the time, or perhaps you think its time for a new Mac/PC - call us and consider the SSD option. Often, by doing this, even an older computer will be revived and be so quick, you wont need a new computer. - Saving you money, time, and frustration. Call Anytime. 04 8801 8102, message us to visit our website. Happy New Year #2444technology #islandit #darrenfroggatt #ssdupgrade #computerupgrade #macupgrade #localcomputerexpert #localmacexpert #localpcexpert #localssdupgrades #samsungevo860SSD
06.01.2022 Did you know that you can subscribe to our expert services? Thanks to COVID, earlier this year we decided to offer out enterprise grade subscription service and support using the world class Solarwinds management platform, to individuals and home users. What does it do? Well, almost like having your own I.T. Department on tap 24/7. Continually updating and monitoring the health of your Mac or PC, applying those annoying perpetual Microsoft updates - when you’re not using your... computer, keeping things optimised all day every day. We automate common tasks that your computer may need - restarts, defrags, emptying trash etc. We restart problematic services remotely such as POS systems and attached hardware. We can even remotely back your Mac or PC up, add real-time world class virus and security monitoring - and a host of other enterprise class technology. And the best thing is, you don’t have to do a thing. And you’ll almost never need a callout again - saving you $$. How much does all this cost? The price of 3 coffees in Melbourne per month. $30+GST. So, how much do you value your own time. And how much is wasted ‘fixing’ computer issues continually. Definitely more than $33 / month right? No brainer. Call us anytime. No matter where you are in the world, our service is available to you. #islandit #solarwinds #jamfsupport #jamfnation #applexpert #remotesupport
06.01.2022 Welcome to our new around town Kia GT! Just received its Island I.T. Branding and now ready for action. In and around Port Macquarie. #islandit #islanditfree #2444technology
04.01.2022 Heres a picture of a 13 Retina MacBook Pro. It had the horrible anti-glare screen peeling issue that was addressed by Apple under their replacement program - which expired a couple of years ago. So, can the issue be resolved using household items?! Yes. The myth is dispelled, we just tried it with our favourite Listerine. Dont use the alcohol free version, use this version. A soft clean micro fibre cloth and allocate about 15 minutes of time. Whilst self-isolating, this is... a productive thing you can do to revive your awesome Retina MacBook Pro 13. Tick. - https://IslandIT.com.au #islandit #fixretinascreen #macbookproretina #screenpeeling #listerine #covid19 #selfisolate
02.01.2022 Goodbye Zuludesk - Hello jamF School! The latest news in MDM in NSW Gov Schools - and whats happening with licenses. Goodby Zuludesk? Well, not really. Just a rebrand. Heres whats happened. Apple have been in discussions with the Department of Education. Shortly after that began, jamF purchased Zuludesk. Zuludesk is now rebranded as jamF School although it remans a seperate product - for now. jamF Pro licenses ( which are not compatible with jamF School ) are now supplied (... at your cost ) with all new iPad purchases from DET procurement although some schools have reported it appears to be free. On that note, despite T4L newsletters implying that you have to buy your iPads from procurement, you dont - really thats a choice of your School whether to support a local Authorised Apple Reseller ( not that theres many of them left now ) or whether to use your points / credits and order from your procurement portal. So, the question remains - what happens for existing Zuludesk / jamF School clients? Do we have the option of a different license for Zuludesk / jamF School instead? Yes. We do. Its an antiquated process at present that hopefully the department / Apple will fix but nevertheless you do have the option - after the fact. If you are ordering from procurement you are already paying for jamF Pro licenses with your iPad purchases. When you receive your iPads, contact your Zuludesk ( jamF School ) Reseller - such as Island I.T. and well then send a request to Zuludesk who then initiate a procedure with jamF to switch out those licenses for you. Sadly, all dedicated Zuludesk Resellers will now loose out on all license sales due this move between Apple and the DET which is not just anti-competitive, but very frustrating for all professional Zuludesk dealerships who have been supporting their schools since the birth of MDM, but were also required to administer the steps to migrate the licenses on your behalf. The only winners here are Apple and the DET but weve seen this before. So, in terms of our support, nothing actually changes - we still manage and support your Zuludesk as before - we simply do not supply the licenses to accompany your purchases if made from procurement. For existing iPads or iPads purchased outisde of your portal, we can still supply licenses in the usual way. Note : License renewals are still dealt with by your ZuluDesk / JamF School reseller such as Island I.T. #zuludesk #jamfpro #jamfschool #detnsw #jamflicenses #jamf #mdm #schools #ipad #t4l #islandit
02.01.2022 Tired of staring at that loading bar? This one was taking over 10 minutes. Time for an Island I.T. fix - and another supercharged iMac yesterday. Same day job after an on-site diagnostic, we took the iMac to our workshop, backed up data from a failing hard drive, installed our favourite SSD, restored data, cleaned and returned to our customer a few hours later. Performance, up over 1000% across the board on this machine.. #islandit #appleexperts #imacupgrades #appletechnician #localcomputerexpert
