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Just For Schools

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23.01.2022 http://justforschools.com.au/

22.01.2022 Even though it's School holidays, the thing that often doesn't take a holiday is our thoughts about the negative stuff. If you want to start Term 3 with a positive message, have a read now.

21.01.2022 Hey Geelong Schools...let your teachers know.

20.01.2022 When was the last time your team stopped doing and spent some time reviewing? I don't mean reviewing tasks and to do lists and goals and all the traditional 'workey' things. I mean reviewing how many laughs you have, how many compliments you get, how many kids you help and parents you delight.... Be like Wallan Secondary College and add some colour to your reviews.....you can never have too much colour :)

19.01.2022 To all of the wonderful ESS Mums. Your work helps students achieve. Your work helps Schools thrive... Your work is valuable.

19.01.2022 Time for a giggle? It's always time for a giggle and this quick read will help you laugh at yourself as well as strengthen co-worker relationships.

18.01.2022 If you're yet to engage with Just For Schools, here's an opportunity to learn a little about one of our Leadership experts Belinda Fyffe. Belinda is available for 1:1 and group training.

18.01.2022 What do your Education Support Staff need in order to feel MOTIVATED to provide amazing service all day, every day at your school to every single customer? Research and feedback have shown that these are the Top 10 things ESS need: Give your staff everything they need to be MOTIVATED to be the best they can be. Sit back and watch them shine

17.01.2022 Did you/do you secretly LOVE working from home? Do you wish there was hiding spots at the School where you could just take a breath, collect your thoughts and recharge your batteries? If that's you, then read this quick blog.... Share with others in your team who know what you mean when you say "I would get so much more done if people would leave me alone"

16.01.2022 Acknowledging when you need help is a sign of a customer service professional This is a short excerpt from my book, The A-Z of Service Excellence, the Essential Guide to becoming a Customer Service Professional. In this extract, I’m exploring the importance of remaining calm and professional in tough times, and how it can change the mood of those around us. When customer service professionals aren’t feeling their best, they should be kind to themselves and be honest with... their employer. Everyone needs time to recharge their customer service batteries. Discover more about The A-Z of Service Excellence by clicking here: https://bit.ly/3hbT7Zg

16.01.2022 Want to know more about Just For Schools Director - Cate? Ever wondered what her FAVOURITE food is? Ever wondered what her FAVOURITE song is?... Do you wonder what she would do if you fell over in front of her? Pop in your headphones and learn the truth about Cate - and yes, there's lots of laughing. You can access the interview via the link below or search for WOWPOD in your favourite podcast app. https://www.wowpod.com.au/cate-inverleigh/

15.01.2022 If your School has yet to engage with the Just For Schools team, here's a little bit of an insight into Cate Schreck - Director of Just For Schools.

14.01.2022 Check out our new video about The Zone! It covers our Service Excellence, Team Excellence, and Leadership Excellence sections and what you can expect in each one. After watching the video, find out more about The Zone or join here: https://justforschools.com.au/online-resources

13.01.2022 At Just For Schools, we offer both Face to Face Training AND Online Resources with The Zone. If you’re not sure which option to use, which topics you need to be covered, or if you’d like a quote, please don’t hesitate to get in touch with us! We will recommend the option that best fits your team, your time frame, and your budget. We’d love to hear from you! ... Click here for our contact details: https://bit.ly/37hMLD4

12.01.2022 Did you know that Cate (the Director of Just For Schools) has a TV Show on Australia's newest news streaming platform? On The Frontline is the show and its goals are to recognise and support frontline staff in businesses across Australia. Frontline staff are those who communicate the products/services of a business directly to the customers.... ESS are on the frontline of Schools. Watch Cate and Brad Clarke, one of the Just For Schools Leadership coaches in the below episode You can see more episodes by downloading the TickerTV App or via the website. https://tickertv.com.au/programs/collection-n_13o9fngbq

11.01.2022 To the ESS teams who for the moment we can only engage with online - know that when this isolation is over, there will be high fives, there will be hugs and there will be laughter and lolly pops because we are storing it all up and will bring it back like never before. We think dressing like Wallan Secondary College could be a great way to celebrate the return :) For now stay home, stay well and stay positive. We've got this.

10.01.2022 If your ESS team is struggling with upset customers, ask them this question: What do you do when you are the angry/upset customer? The simple truth is that we all have expectations when we interact with a business. Our expectations can be driven by many things, like past experiences, financial constraints, and day-to-day negative emotions. ... Giving your ESS the handling complaints education they need is a great way to succeed. Learn more about how to motivate ESS to embrace complaints by clicking below and reading our blog

08.01.2022 What are the top 10 attributes of a customer service professional? 1. They have high-level people skills. 2. They can adapt their communication style. 3. They willingly help other staff provide excellent service. ... 4. School visitors regularly compliment them on their service. 5. They handle complaints with ease. 6. They can be relied upon to represent the School professionally. 7. They know the importance of privacy and confidentiality. 8. They seek to keep their process and procedure knowledge up to date. 9. They aim to find solutions to problems. 10. Schools want to keep them and duplicate them :) See more

08.01.2022 Some members of your Education Support Staff may be gifted with a natural ability for providing consistently excellent customer service, while others might need support to get to the same level. The key thing to remember is: No matter the level of service skills, everyone benefits from service skills polish so that they can keep on shining How can you help ensure a polished Education Support Staff? ANALYSIS.... April is the month to focus on ANALYSIS to help you and your Education Support Staff shine brighter every day. If you want more ideas on how to keep your staff kicking customer service goals, get in touch with us and find out what you can do to keep the service excellence lights of your team on full power 0422 476 070

07.01.2022 How can a positive attitude affect service excellence? When you make the choice to be positive, you can look forward to five things: 1. Fewer Complaints people prefer to do business with happy people 2. Increased Student Outcomes - kids need 'we can do it' role models 3. Reduced Stress customers never complain about genuine smiles ... 4. Increased Productivity co-workers prefer to work with positive people 5. Job Satisfaction Schools thrive with positive and productive staff. See more

07.01.2022 If you're a School Business Manager or Leader and you would love to have this sign and have it respected, read this first.

07.01.2022 How much time and money should you be spending on PD for Support Staff? Head to our blog to find out some of the direct and indirect costs of onsite PD, plus 10 benefits of investing in PD for ESS https://bit.ly/37k0hpL

07.01.2022 Waiting for a sign??? Here it is! Is your School in The Zone? Our newest product is called The Zone and it gives you 12 months of calm.... No more searching for ways to inspire, educate and motivate ESS. No more worrying how to keep ESS engaged and positive when working from home or across different Campuses. No more wishing you had all of this plus Leadership training and resources on hand 24/7. It's all in The Zone. www.justforschools.com/online-resources It's online, it's easy to use and it's getting rave reviews so come and join your School peers in The Zone. The masked walker is JFS Director Cate Schreck - bravely walking whilst keeping one eye on magpies!

06.01.2022 How can your team develop the right attitude? What steps can they take? Read our blog - The BIG problem of staff with the wrong attitude - and discover the DIY actions that customer service professionals can take to achieve excellence. A can-do attitude is just the start.

05.01.2022 When the weather gets better, so do our moods. When did you last take a break - outside? Be like Dromana College ESS and make the most of the sunshine - it benefits everyone.... Just 5 minutes can make a HUGE difference.

05.01.2022 He told me I was an idiot and then pushed me out of the way. I fell over. It was closing time at the Bank I was working in and this customer wasn't taking no for an answer.... That was 21 years ago but I remember it clearly. That moment was tough - mainly because it came without warning. We rarely get warnings when customers are going to become aggressive. If you don't know what to do when you feel violated, threatened or abused at work, or you witness this happening to other staff.......find out. Schools have a duty of care they must follow not only for the mental and physical safety of staff, but for customers too. Anxiety is the price we pay for being unprepared - don't be scared, be prepared. Talk to your Manager/Supervisor today. Get Cate's book and read or listen to Chapter W - Worst Case Scenarios .

04.01.2022 Unsure how to go about MOTIVATING your ESS who are older than you and with more experience? Here’s a quick story time to give you some perspective: After securing my first team leader role, it wasn’t long before I discovered that four of my staff were older than me, with a minimum of 15 years' experience each. At the time, I had a total of 6 years' experience. It’s safe to say I was pretty intimidated from day one. ... As I ran meeting after meeting, it became clear that I had to address areas in need of improvement at some point - and that’s where I felt ill. How on earth was someone like me - young and inexperienced - going to motivate this older and wiser team? At the end of the day, remember that older may be true, but wiser is not always the case. Regardless of their years of service, every employee requires guidance and support to remain MOTIVATED. Motivation increased when I became genuinely curious about my frontline team’s day-to-day experiences, as well as when they saw me willing to learn more. - Cate

03.01.2022 What motivates your Education Support Staff to go to work every day and interact professionally with everyone? Our attitudes determine whether we succeed or fail - just like your staff’s level of motivation will determine whether staff, students, parents and the general community feel satisfied with their experience.