Maureen & Carmen in South Melbourne, Victoria | Business service

Maureen & Carmen

Locality: South Melbourne, Victoria

Phone: +61 409 300 973

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• Business service
• Business consultant

25.01.2022 Just because one is awesome doesnt mean that transitioning into something new is going to be a walk in the park.

25.01.2022 One of the common hindrances in completing our tasks and achieving our goals is not the difficulty of acquiring knowledge but in executing what we already know.

24.01.2022 Love & Lead For Your Team It is important to take care of your clients and also look after your team members. No matter the size of your business, someone has to take the lead in overseeing what needs to be done to make your team members engaged - i.e. celebrating birthdays, setting up themes on weekly huddles, organizing fun activities, etcetera. We would love to know how you integrate this role in your business. Comment down below.

23.01.2022 Don't Make Social Media Into A Wrestling Pit

23.01.2022 We love our clients! So, were mindful of staying in touch with them, visiting them, and meeting their needs before they even have them.

22.01.2022 There will be instances where you get frustrated because your team isn't delivering what you have expected from them. On many occasions, we tend to start yelling especially when time sensitive tasks are not being delivered. I realized how important it is to just breathe and take a step back in order to see the bigger picture. Maybe your team is working on a more critical and important task? Or, maybe your team is struggling and is needing your guidance?

21.01.2022 Just my tip: If youve got so much great stuff to say, think about how you can actually break it down into paragraphs. Itll be easier for all to read and hear your message.

20.01.2022 Would you believe that we interviewed and hired someone with our PJs on? Before you judge us, play the video below. Share to us your #outsourcing experience in the comments. And if you need help, you know where to go.

20.01.2022 A team is a team no matter how remote they are from you

20.01.2022 Maureen has been a busy bee in lock down. Find out what a VA can do for you. Including practical strategies and heaps of idea. Get your book today!

19.01.2022 I have often pondered the question How much influence over our results do we REALLY have? I would like to imagine it is 100% (because I think it is the most helpful belief).... But the forever sceptical scientist in me struggles. SoI have started to collect stories that demonstrate the amazing power people CAN have over their results. One such story starts with 2 B:B sales trainers. Sales trainer 1 tells me that B:B sales are down 50% and that demand for his services have plummeted. Insert more detail and drama here Sales trainer 2 was swept off her feet with new business. Each time I spoke with her (about how awesome her VA is) she had secured a new gig or few. So, I quizzed her. I shared with her the difference I had observed. And she said. Carmen, its because I am doing the work. She had been out there in the preceding months and years marketing herself, building relationships and really working it. She then went on to clearly describe her point of difference and value proposition). In her mind, she was getting clients because of the work she had put in and the value that she created. She is a force to be reckoned with and nothing was stopping her. What is the overall reality, I find my mind thinking? Is B:B spending really down 50%. But then againdoes it matter?

19.01.2022 "Here's to unexpected goodness!" Small talks are considered by most people as important in building rapport. Others consider it a total waste of time. ... But what we do not realize is that small talk (or unexpected goodness as Carmen would like to call it) may help in knowing our clients better and identifying how we can better support them.

17.01.2022 Aw, thanks Lynnaire. It's a pleasure to support you (the #1 NZ LinkedIn expert) to spread your passion about LinkedIn. I love how you are committed to communicating really well with your virtual assistant, I agree it is essential to a great relationship and business outcomes.

17.01.2022 . I love this saying! So bring out what your ordinary is, it may even change the world.

17.01.2022 Bart Wolkowski will share how he is teaming with other business owners to deliver 1000 laptops to schools in the Philippines.

16.01.2022 Communicating with your VA more than just through email is an essential engagement. Talk to them. This would allow you to discover what other potential things your VA can do for you and your business.

16.01.2022 Welcome to another episode of Outsourcing Myths with Carmen and I.

15.01.2022 "Heres to unexpected goodness!" Small talks are considered by most people as important in building rapport. Others consider it a total waste of time. ... But what we do not realize is that small talk (or unexpected goodness as Carmen would like to call it) may help in knowing our clients better and identifying how we can better support them.

15.01.2022 We have talked to some business owners who are having a hard time knowing when to get a virtual assistant. And basically, my quick chat with Claudio Conte sums up the answer to what they needed to hear. What should be YOUR main focus ...and is it what you are currently focusing on?... A VA can free up your time and headspace so you can focus on critical and important strategies to increase profit and grow a sustainable, successful business.

14.01.2022 Please ask for the sale. Stop beating around the bush. Love the dating analogy.... Youve done coffee, taken them out for dinner several times. Youve chatted and asked them lots of questions. You understand them. You have built trust. They are interested but you are still pussyfooting around. (They are now a bit confused about whether you like them, and are now starting to doubt whether YOU are in fact right for them. They are soon going to look elsewhere). A simple question will suffice. Would you like to work with me? Would you like to go ahead? Insert your own question here <.......> Make it clear. Make it direct. Please ask for the sale.

14.01.2022 There will be instances where you get frustrated because your team isnt delivering what you have expected from them. On many occasions, we tend to start yelling especially when time sensitive tasks are not being delivered. I realized how important it is to just breathe and take a step back in order to see the bigger picture. Maybe your team is working on a more critical and important task? Or, maybe your team is struggling and is needing your guidance?

12.01.2022 Heres my take on the most important aspect of making money Earning (money) + Helping (others) = Fulfilling (work)

12.01.2022 I can only imagine how painfully difficult it is to leave your family behind in search for greener pastures to support the very same family that you are leaving in the first place. Imagine not being with them for months or years let alone not being able to see your kids or siblings grow. This is real. And this is happening to many women and men in the Philippines and in many countries around the world. VA work opportunities allow my team to be with their families while at the same time be able to work and support themselves, their families and their communities.

12.01.2022 In this day and age, I think that one of the most important skills is continuous learning. This pandemic has taught to us that a lot of what we used to know has to be unlearned in order to cope with the new normal. As a business owner myself, I always bear in mind that when hiring a person (VA or In-house), we should put equal weight on the candidates ... (1) experience and technical know-how, and (2) their willingness to learn and grow. We need people who will not only do the job but will also grow with the brand even in the challenging terrain of todays economic landscape.

12.01.2022 What has someone said to you in the past that you have taken on board? Feedback is great in many cases, but sometimes it can be damaging.

12.01.2022 Aw, thanks Lynnaire. Its a pleasure to support you (the #1 NZ LinkedIn expert) to spread your passion about LinkedIn. I love how you are committed to communicating really well with your virtual assistant, I agree it is essential to a great relationship and business outcomes.

11.01.2022 It's amazing what goes on in our heads!

10.01.2022 Jason shoots straight from the hip and will be sharing funny stories and interesting insights around getting more business through relationships.

10.01.2022 Guest Carmen Williams will talk more about her three key learning for business success: 1. The importance of the business model 2. Why you need to put yourself out there 3. How to Navigate the ups and downs

09.01.2022 Sometimes you just have to keep going

08.01.2022 Its amazing what goes on in our heads!

08.01.2022 Today my metaphorical hat goes out to the running community. Until now they have been able to do their thing. But, now with the restriction of the 60min cap they cant get their long runs in (I know, I used to think it was crazy that people to choose to run this long as well).... And you know what...I have not detected one even little public grizzle. Instead they are getting on with it.... -Sharing information on what treadmill to buy -Discussing shorter high intensity run strategies And my personal favorite... -Joining forces and doing virtual zoom long runs/walks/whatever you can do in your house to get moving. The mindset of these people is just awesome. Who needs drama and conspiracies when you have runners in your life. Tag a runner you know.

07.01.2022 We support the VA, who supports your business. With Carmen

07.01.2022 The reason why I have a Virtual Assistant.

07.01.2022 Business and dating are often similar. Do you agree?

07.01.2022 I know we are annoying sometimes. with Carmen

07.01.2022 Do you need someone in your business to show initiative? Hiring someone with initiative needs to be done from the get go. Send us a message if you want to find a Virtual Assistant with initiative.

07.01.2022 I remember when I was about 13 and my Dad turned to me and said "Carmen, the world is not black and white". What?! I quickly discounted my Dads frustrated assertion and fell back on my teenage belief that I knew everything anyway.... But, as I have experienced more and more. I have come to understand that...wait for it...Dad was sharing something really valuable. There is SO much grey in this world. And there is often not a right answer. And EVEN if an answer is right it is probably only under a set of very specific conditions. As I began to understand this, I felt unsteady as my certainty fell away. Its only more recently that I have become to not only accept the grey, but have grown to appreciate it. I have started to see that recognising the grey facilitates creativity, empathy and connection. How the tables have turned. Now its me that gets frustrated when people see things as black and white when I see grey.

06.01.2022 The Last Time We Bombed

06.01.2022 I am very proud of the dynamics and the relationship that we have established amongst our team of VAs. Undeniably, some may argue that it is bad for the economy, e.i. shipping opportunities outside Australia. But I look at our business model at a grander scale. Everyday, thousands of women (and men) in countries like the Philippines are forced to work abroad just to meet both ends. Mind you, some of the conditions of these overseas jobs are very dismal to say the least. And y...et they flee for greener pastures even at the expense of not being able to see their loved ones for years or not seeing their children grow. Providing VA opportunities to my team, allows them to be with their family while laboriously helping me run and grow our business. In return, as the business grows, I would like to believe that I have helped the economy by contributing more taxes that will eventually go to infrastructures and many other government projects. Tell us about your VA stories.

05.01.2022 ' . I love this saying! So bring out what your ordinary is, it may even change the world.

05.01.2022 Sometimes The Low Tech Option Wins

05.01.2022 I had a client - VA relationship FAIL today. And it was my fault. When a client - VA relationship does not work out, people are quick to blame the VA. But as they say it takes two to tango and in this case, three. I allowed myself to get swept up in the clients urgency for support. Instead of finding her two people to meet and have a chat as part of our hiring process, I skipped all that. I introduced her to one awesome person I know and she had her great VA! ... During week one, instead of firmly telling the client that she needed to speak with him face-to-face for at least 15 min a day (like you would so with any new recruit)I got swept away in her busyness once again. They communicated primarily by email instead. These seemingly harmless shortcuts in the name of efficiency came to bite us on the backside. The VA was frustrated and uncertain, and the client was not getting the output she wanted. It just did NOT work. My learnings? Sometimes the (slightly) longer way is actually quicker in the end. And it is my job to guide the VA and the CLIENT around what I know works. PS: We have worked out a plan for both parties to gracefully part ways. And this time I am helping them get it right. (*insert sigh & relief, )

04.01.2022 Remarketing what is it? And what does it have to do with Tinder?! It is the ability to continue to 'touch' people who have already shown some interest in your business. You can do it through many mechanisms including social media, email marketing and my latest fun...paid ads.... If you go to our website you will now see us on FB ads, Google display ads and in the middle of your YouTube videos. Apparently, someone even saw us...our ads I mean...on tinder! Remarketing makes us hard to forget. How do you remarket to your peeps in your business?

04.01.2022 No matter how highly technical the work is, you still need good communication to effectively convey your message to your audience (boss, colleagues and/or clients).

02.01.2022 Do I need to establish my systems first before I get a VA? Claudio Conte shares his thoughts on systems dynamics as a beautiful monster that evolves through time and when (if there is a right time) you should hire a VA. How about you? When did you hire your VA?

01.01.2022 There was no stopping Global Teams from celebrating its first ever Christmas In July sortie last July 31, which brought out some much-needed holiday cheer after months of lockdown and uncertainty. Everyone came dressed in jolly costumes but only one could be crowned the most festive and creative one of all - Lania Miano. Happy (early) holidays! I feel delighted and completely in awe when winning almost all of the awards on our Christmas in July-themed party.... ~LANIA

01.01.2022 Top 7 ways to make disgruntled customers love you! Its all part of business life. You cant keep all of your clients and customers happy all of the time and occasionally one of two or 50 may become disgruntled. However, this can be a real opportunity. Research has shown that if you fix the problems of disgruntled customers, then they are likely to become the most loyal. This is not to say that you want to keep all customers. Some, you may decide, are just not worth the ef...Continue reading