National Debt Helpline | Non-profit organisation

National Debt Helpline

Phone: +61 1800 007 007

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25.01.2022 The COVID-19 early release of super program closes at the end of 2020. Remember that super is your savings for retirement! If possible, you should retain those savings for the future If you must access super early, try to use it to improve your financial stability. If you can, avoid using it to pay ongoing living expenses. For more information, visit https://ndh.org.au//covid-19-changes-early-access-to-your/

24.01.2022 We're a not-for-profit service that helps people in Australia tackle their debt problems. Our staff are professional financial counsellors, whose advice is fully independent and confidential. Contact us by calling 1800 007 007 or through live chat on our website (https://ndh.org.au/) 9:30am-4:30pm weekdays.

22.01.2022 Here's our top ten tips for financially navigating the holiday period! They include some handy budgeting hacks, as well as creative and cost-effective gift ideas.

20.01.2022 Interest rates are at record lows, so should you lock in your repayments by switching to a fixed rate mortgage? There are pros and cons! One of our financial counsellors, spoke to ABC Everyday about some important things to consider.

18.01.2022 A recent report by ACCC Consumer Rights found romance scams were the third biggest category of scams in 2020. They cost Australians $131 million, with people aged 25-34 losing the most money to romance scams. These #scams often take place through dating websites, but #scammers also use social media or email. They've been known to telephone victims as a first introduction. These scams are known as ‘catfishing’.... People who detect a scam, whether or not they have lost money to it, can report scams and learn about how to get help at https://www.scamwatch.gov.au/

17.01.2022 It’s important to know your rights around old debts. You might not have to pay an old debt if it has been more than 6 years (or 3 years in the NT) since you last made a payment or acknowledged the debt in writing. This is called a statute barred debt. If a debt collector has asked you to repay a debt that you think might be statute barred, visit our website for more information: https://ndh.org.au/debt-problems/debt-collection-old-debts/

14.01.2022 We hope you have a fantastic festive season! Just a reminder that the availability of our phone line and chat service will be limited throughout the holiday period. We'll be operating as usual again by January 5. If you’re struggling financially during this period, we recommend having a look at the free guides and resources on our website: https://ndh.org.au/

09.01.2022 For those of you who receive #JobSeeker, remember that the Coronavirus Supplement will decrease to $150 per fortnight, from 1 January 2021 through to 31 March 2021. If you’re struggling with debt, you can call us for free financial counselling on 1800 007 007 or visit our website: https://ndh.org.au/

09.01.2022 A financial counsellor and CEO of Financial Counselling Australia Fiona Guthrie spoke to SBS Filipino about why it’s so important not to let debts spiral out of control. If English isn't your first language and you have difficulties understanding, our financial counsellors can use interpreting services.

09.01.2022 In the past year, we received about 500 calls from people struggling to make payments on their loans for homes in Melbourne. "Often the families struggling with housing stress and mortgage arrears are dealing with a variety of complex issues," said one of our financial counsellors, Shungu Patsika. Consumer Action Law Centre

05.01.2022 ACCC Consumer Rights has found Australians lost over $851 million to #scams last year. Investment scams accounted for the biggest losses, with $328 million. These record losses show scammers continue to become more sophisticated and used the pandemic to take advantage of people from all walks of life. If you think you've been scammed, head to the Scamwatch website for help: https://www.scamwatch.gov.au/get-help

04.01.2022 Meet Phoebe, a financial counsellor from Wagga Wagga in NSW. Many of her clients are struggling with their mental health as well as financial issues, but they feel very relieved after seeking support. Wagga Family Support Service

02.01.2022 If you’re in debt and can’t come to an appropriate and fair solution with your creditor, you have a right to complain and seek what we call ‘dispute resolution’. Dispute resolution is the process by which disagreements between consumers and organisations are solved. There are two parts: Internal Dispute Resolution (the organisation’s process) and External Dispute Resolution (a free service managed by an independent scheme).... Head to our website to learn more: https://ndh.org.au/debt-solutions/complaints-and-disputes/

02.01.2022 Tomorrow Money is a free website to help young Aboriginal and Torres Strait Islander people learn more about money by First Nations Foundation. The topics include some of the most important and fun parts of life, like buying your first home, saving for a holiday, putting together a family budget or what to do when you get your first job! Visit https://tomorrowmoney.co/ for more.