NDIS Quality and Safeguards Commission in Sydney | Community organisation

NDIS Quality and Safeguards Commission

Locality: Sydney

Phone: +61 1800 035 544

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25.01.2022 Our Worker Orientation Module is a free short course that will help workers in the disability sector build their skill sets and ensure they are performing to a best practice standard. This module is also available in a screen reader version and in Auslan. Visit our website for more information: www.ndiscommission.gov.au/trainingcourse

25.01.2022 One of our roles is to educate participants and providers. One of the ways we do this is by having accessible phone and web platforms, so that NDIS participants and providers can find clear information, ask questions and seek support. Please visit our website (https://www.ndiscommission.gov.au/) or contact us: Phone 1800 035 544 (free call from landlines) Text Telephone TTY 133 677... Translating and Interpreting Service 131 450 (for spoken languages other than English) Submit the Online Complaint Contact Form https://www.ndiscommission.gov.au/participants/complaints Mail: PO Box 210, Penrith NSW 2750. National Relay Service (https://internet-relay.nrscall.gov.au/) and ask for 1800 035 544 See more

25.01.2022 We have several of our documents available in Braille. Orders for the How to make a Complaint in braille can be made by calling our contact centre on 1800 035 544 or by emailing [email protected]. Orders for the Participant Welcome Pack in braille can be placed through our website https://www.ndiscommission.gov.au/document/1336

24.01.2022 Our education role aims to build the capacity of participants, so they understand their rights (in particular how to pursue complaints in relation to the provision of supports or services by NDIS providers) and the role and function of the NDIS Commission. Visit our website to learn more: https://www.ndiscommission.gov.au/participants This video is also available in the following accessible versions:... - Auslan: https://youtu.be/fVsXof77Bdo - Audio Description: https://youtu.be/N4O1nkbRxFY See more

24.01.2022 This COVID-19 Planning Resource for people with disability helps people with disability exercise control by planning how to manage during the pandemic, and what to do if they experience symptoms: https://collaborating4inclusion.org/covid-19-person-centre/ This resource was developed by researchers at the University of Sydney, in partnership with the Queenslanders with Disability Network.

24.01.2022 The NDIS Commission will commence operating in Western Australia on 1 December 2020. The changes for WA providers have been summarised in this fact sheet: https://www.ndiscommission.gov.au/document/1931

23.01.2022 We are very saddened at the sudden loss of passionate disability advocate, Sue Salthouse. Sue was a respected member of the NDIS Independent Advisory Council. Her contributions to NDIS were significant and she was highly respected within the disability sector. She was generous with her insights during the formative period of the NDIS Commissions establishment, for which we are very grateful. Sue will be deeply missed. We send our sincerest condolences to Sues family and friends.

21.01.2022 Registered NDIS providers have to identify which roles and jobs need to be filled by a worker with the right check, as well as making sure all NDIS workers in a risk-assessed role have that check. Risk assessed roles include: (a) Key personnel positions (eg Chief Executive Officers) (b) Those where normal duties include the direct delivery of specified supports or specified services to persons with disability (c) Those where normal duties are likely to require more than incid...ental contact with people with disability. Worker screening is a way to check that the people who are working or wish to provide NDIS supports and services do not present an unacceptable risk to people with disability. More information is available on our website: https://bit.ly/35qU504

21.01.2022 Ole mea lea ua faia ai le NDIS Quality and Safeguards Commission i,inei, ia puipuia ai ou aiatatau a’o e i ai ile NDIS ma ia tumau ai pea le lelei o fesoasoani mai le NDIS ma auaunaga e auala atu i tulafono o Amioga (NDIS Code of Conduct.) Talanoa mai i a matou o matou o ni uo lelei, e le ta’ua i nisi ou faamatalaga ma e tutoatasi lava, ose vaega e tele suiga, e malosi tele i ana galuega fai. mo ni faitioga vaai ile https://www.ndiscommission.gov.au/about/complaints Asi...asi la matou website e maua ai faamatalaga i lau lava gagana -- https://www.ndiscommission.gov.au/resources/your-language ----------------------------------------- Speaking up about the quality and safety of your services and supports isn't always easy. That's why the NDIS Quality and Safeguards Commission is here to safeguard your rights as an NDIS participant and to uphold the quality of service through a Code of Conduct. Talk to us - we are a friendly, confidential and independent regulatory body with the power to take action -- https://www.ndiscommission.gov.au/about/complaints A lot of our resources are in multiple languages. See our website for what’s in your language -- https://www.ndiscommission.gov.au/resources/your-language

21.01.2022 We have produced several informative videos about the NDIS Commission, its role and functions. These videos are also available in AUSLAN. Head to our resources page to watch: https://www.ndiscommission.gov.au/resources/video-resources

20.01.2022 We have issued a provider alert to all registered providers, reminding them of their reporting obligations during COVID-19 pandemic and the guidance available to help them minimise the risk of COVID-19 transmission: https://bit.ly/326vaxs

20.01.2022 The NDIS Commission brings together various quality and safeguards functions under a single agency for the first time, with a suite of education and regulatory powers that will apply across Australia. Visit our website to learn more about why we exist: https://www.ndiscommission.gov.au/about/why-we-exist This video is also available in the following accessible versions:... - Auslan: https://youtu.be/fVsXof77Bdo - Audio Description: https://youtu.be/N4O1nkbRxFY See more

19.01.2022 Have things changed because of coronavirus (COVID-19)? Do you need support in a language other than English? Help is available. Call the Disability Information Helpline on 1800 643 787 and ask for an interpreter, or call Translating and Interpreting Services on 131 450 and ask for the Disability Information Helpline on 1800 643 787. Information about the Disability Information Helpline is also available in 63 languages. ... Visit www.dss.gov.au/disabilityhelp for more details.

19.01.2022 Meet Dr Sheelagh. A proud Kamilaroi woman, she is passionate about social change and advocacy for Aboriginal peoples, particularly those who are blind or have low vision. See Dr Sheelagh in our video soon.

18.01.2022 The Australian Human Rights Commission has issued guidelines on the rights of people with disability in health and disability care during COVID-19. These support the implementation of the Management and Operational Plan for People with Disability during COVID-19. The resource is available in standard format (https://bit.ly/2Ez0QSm) and in Easy Read format (https://bit.ly/2EvbGJh).

18.01.2022 The COVID-19 pandemic has had a huge impact on Australians, especially those in Victoria. The NDIS Commission and NDIA have jointly released an open letter to all Victorian participants, their families and carers. The letter provides a range of information for Victorians to support them during the pandemic: https://bit.ly/31RrqPK

17.01.2022 The Hearing Services Program and the NDIS are working together to deliver more supports for those who are deaf or hard of hearing. This fact sheet explains the changes to the way hearing services will be made available to NDIS participants from 1 July 2020: https://www.ndiscommission.gov.au/document/2086. The fact sheet is also available in Auslan: https://youtu.be/4iPwHRlEV5I. More information for NDIS participants is available in this DSS resource: https://bit.ly/3l43Kz4

17.01.2022 As the COVID-19 pandemic continues in Victoria and New South Wales, this provider alert is a reminder of the guidance available to assist providers to prepare for, respond to, and manage an outbreak involving people with disability and/or workers. This alert also provides information and links to recent government PPE announcements: https://bit.ly/2D18kgy

17.01.2022 We have made available a new fact sheet explains what we have told NDIS providers about how to help protect NDIS participants from COVID-19, and what they should do if an outbreak occurs in a residential setting: https://bit.ly/38zoLMq Easy Read and Auslan versions of this fact sheet will be available shortly, as will translated versions in other languages.

16.01.2022 We publish newsletters to keep providers updated and to support them to meet their obligations in providing safe and quality services to people with disability. The latest Provider Newsletter has been emailed to all currently registered providers. It is also available on our website: https://bit.ly/3mdgynF

16.01.2022 WA PROVIDERS: We will be holding an information session for WA providers on Tuesday 15 September at 11am AWST. Due to ongoing COVID-19 travel restrictions, this will be taking place via webinar. Please visit our Eventbrite page to register: https://www.eventbrite.com/e/116957323503 The session will introduce and provide an overview of the NDIS Commissions role and function, outline the new quality and safeguarding arrangements, and explain how these will affect providers of NDIS funded services and supports in Western Australia from 1 December. There will also time for a Q&A session.

16.01.2022 Madi is a happy and fun-loving Year 6 student whose supportive school community enables her to be included and engaged in a mainstream classroom environment. She lives with her mum, Nerida, and dad, Chris, who support Madi with all of her care needs, ensuring that she knows that her disability does not define her and that she lives her best life. Madi accesses a range of supports and services from the NDIS including therapy, personal carer support and provision of various equipment, including her wheelchair and communication device. Madi is incredibly engaging and her most favourite thing in the world is playing ball with her friends.

16.01.2022 We have made available a new factsheet that uses case studies to explain some key considerations NDIS providers should bear in mind to comply with their obligations to keep NDIS participants safe from harm during the COVID-19 pandemic: https://bit.ly/2BT7i5e

16.01.2022 This information pack brings together the guidance and advice we issued during the COVID-19 pandemic to inform, educate and remind NDIS providers of the support available to help them meet their obligations to NDIS participants. This information remains current until the risk of COVID-19 no longer exists or a vaccination is developed: https://www.ndiscommission.gov.au/document/2121

15.01.2022 Hotu is a Digital Communications Advisor, husband to Renee and young dad to 18-month-old Ada. Hotu loves helping people achieve their digital goals and in his spare time enjoys cooking, playing the guitar, working out at the local gym and spending time with his family. As a wheelchair user, Hotu has accessed support through the NDIS for home and vehicle modifications, medical and healthcare supplies and wheelchair repairs. Originally from the Waikato region of New Zealand, Hotu loves now living in Australia with his young family, but is also passionate about passing his Maori cultural heritage onto his daughter.

13.01.2022 Our How to Make a Complaint brochure summarises how to make a complaint to the NDIS Commission. It is available in easy-read and 10 languages. Aboriginal and Torres Strait Islander people may prefer the ‘Talk up’ version of this brochure. You can download them from our website. You can contact us if you feel unsafe or unhappy with your NDIS supports or services. It’s always okay to speak up. https://www.ndiscommission.gov.au/document/806"

13.01.2022 We work with NDIS participants, service providers, workers and the community to implement a new nationally consistent approach so that across Australia participants can access services and supports that promote choice, control and dignity. Learn more about what we do: https://www.ndiscommission.gov.au/about/what-we-do

10.01.2022 The Australian Government is encouraging all disability workers in Victorias COVID-19 hotspots to use PPE masks. More information is available in our provider alert: https://bit.ly/3fAKQgo

09.01.2022 Parlare apertamente in merito alla qualita e sicurezza dei servizi e dellassistenza che ricevete non e sempre facile. Questo e il motivo per il quale la NDIS Quality and Safeguards Commission [Commissione per la Qualita e Salvaguardie dello NDIS] e stata istituita, per salvaguardare i vostri diritti quale partecipante allo NDIS e per mantenere la qualita dellassistenza e dei servizi NDIS tramite lo NDIS Code of Conduct [Codice di Condotta NDIS]. Rivolgetevi a noi s...iamo un ente regolatore indipendente con i poteri di prendere provvedimenti -- https://www.ndiscommission.gov.au/about/complaints Visitate il nostro sito per trovare informazioni disponibili nella vostra lingua -- https://www.ndiscommission.gov.au/resources/your-language --------------------------------------------------------- Speaking up about the quality and safety of your services and supports isnt always easy. Thats why the NDIS Quality and Safeguards Commission is here to safeguard your rights as an NDIS participant and to uphold the quality of service through a Code of Conduct. Talk to us - we are a friendly, confidential and independent regulatory body with the power to take action -- https://www.ndiscommission.gov.au/about/complaints A lot of our resources are in multiple languages. See our website for whats in your language -- https://www.ndiscommission.gov.au/resources/your-language

09.01.2022 This fact sheet explains what we have told NDIS providers about how to help protect you from COVID-19, and what they should do if an outbreak occurs in a residential setting. It is available in the following formats: - Standard version: https://bit.ly/3g9sXWb - Easy Read: https://bit.ly/2P1F7V6 - Auslan: https://bit.ly/3jOMwFw - 11 community languages: https://bit.ly/2yDhxcb

08.01.2022 Il nest pas toujours facile de parler de la qualit et de la scurit de vos services et soutiens. Cest pourquoi la Commission de la qualit et des garanties du rgime national dassurance invalidit (NDIS) est l pour protger vos droits en tant que participant au NDIS et pour maintenir la qualit des soutiens et des services du NDIS par le biais du Code de conduite du NDIS. Parlez-nous - nous sommes un organisme de rglementation amical, confidentiel et indpendant ayant ...le pouvoir dagir - https://www.ndiscommission.gov.au/about/complaints Visitez notre site Web pour trouver les informations disponibles dans votre langue - https://www.ndiscommission.gov.au/resources/your-language ~~~~~~~~~~~~~~~~~~~~~~~~~ Speaking up about the quality and safety of your services and supports isnt always easy. Thats why the NDIS Quality and Safeguards Commission is here to safeguard your rights as an NDIS participant and to uphold the quality of service through a Code of Conduct. Talk to us - we are a friendly, confidential and independent regulatory body with the power to take action -- https://www.ndiscommission.gov.au/about/complaints A lot of our resources are in multiple languages. See our website for whats in your language -- https://www.ndiscommission.gov.au/resources/your-language

08.01.2022 Meet Hotu. He is a Digital Communications Advisor, husband and young dad, originally from the Waikato region of New Zealand. Watch Hotu in our video later this week.

08.01.2022 This is an Easy Read resource about the Positive Behaviour Support Capability Framework. It explains what behaviour support is, what the framework does, and who can provide behaviour support: https://www.ndiscommission.gov.au/document/2041

08.01.2022 Gop y vê phâm chât va s an toan cua cac dich vu cung câp va s hô tr cho ban không phai la iêu luôn dê lam. Vi thê Uy Ban vê Phâm Chât va An Toan c lâp ra ây, ê bao vê quyên li cua ban la môt ngi tham gia trong chng trinh NDIS va gin gi phâm chât cua cac dich vu cung câp va s hô tr thông qua cac tiêu chuân vê ao c Nghê Nghiêp cua NDIS. Hay noi chuyên vi chung tôi chung tôi rât th...ân thiên, bao mât va la c quan ôc lâp co quyên x ly-- https://www.ndiscommission.gov.au/about/complaints Hay vao trang mang cua chung tôi ê tim hiêu thêm vê nhng thông tin co sn vi ngôn ng cua ban https://www.ndiscommission.gov.au/resources/your-language ----------------------------------------- Speaking up about the quality and safety of your services and supports isn't always easy. That's why the NDIS Quality and Safeguards Commission is here to safeguard your rights as an NDIS participant and to uphold the quality of service through a Code of Conduct. Talk to us - we are a friendly, confidential and independent regulatory body with the power to take action -- https://www.ndiscommission.gov.au/about/complaints A lot of our resources are in multiple languages. See our website for what’s in your language -- https://www.ndiscommission.gov.au/resources/your-language

06.01.2022 Our Complaints function is about ensuring that people have the right to speak up when they are not happy about the quality or safety of their NDIS supports and services. In this video, our Complaints Commissioner, Robert Griew, shares more information about complaints.

05.01.2022 Education will help to improve the quality and safety of NDIS supports and services. We have recently published information kits for both NDIS providers and NDIS participants, which can be accessed on our website. Participants: https://www.ndiscommission.gov.au/document/1336 Providers: https://www.ndiscommission.gov.au//more-infor/providerpack This video is also available in the following accessible versions:... - Auslan: https://youtu.be/qpE00DGEtZ4 - Audio Description: https://youtu.be/pygXwb29zvM Note: From 1 December 2020, we will commence operating in Western Australia, providing national consistency by 2021. Until we start in Western Australia, current state requirements for quality and safeguards will continue to apply.

05.01.2022 If youre unhappy about the quality and safety of your NDIS funded supports and services, speak to us. The NDIS Commission is here to help ensure people with disability in the NDIS have a strong voice about their rights to be safe, to exercise choice and control, and have their human rights upheld. If you need to speak up, speak to us: https://bit.ly/nqsccomplaints

05.01.2022 The NDIS Code of Conduct helps providers and workers respect and uphold your right to safe and quality NDIS supports and services. The Code of Conduct applies to all workers and service providers delivering NDIS supports or services, including employees, contractors and volunteers. Find out more on our website - https://www.ndiscommission.gov.au/partici/ndis-code-conduct

04.01.2022 Victoria, New South Wales and Queensland! The NDIS Commission will be an exhibitor at the Virtual Disability Expo. Join us tomorrow and on Saturday at this free online expo, where we will provide resources and information on how we work to improve the quality and safety of NDIS supports and services. We look forward to meeting you this virtual expo experience. For more information, please visit: https://www.virtualdisabilityexpo.com.au/

04.01.2022 It is everyone’s responsibility to ensure the safety and wellbeing of people with disability. We have developed a reference card for workers on what to do if they become aware of an incident or directly witness an incident: https://www.ndiscommission.gov.au/document/2216

04.01.2022 Dr Sheelagh is a lecturer and researcher primarily in the area of Aboriginal Education at the University of Sydney, having originally completed her PhD at the University of South Australia in 2016. As a proud Kamilaroi woman, Dr Sheelagh is passionate about social change particularly when it comes to developing equitable pathways to, and through, education. She has worked closely with various not for profit organisations and government departments. She is a disability activist focusing on making services more culturally responsive for Aboriginal peoples, particularly those who are vision impaired or blind. With her husband, Ken, and her hard-working Guide Dog of 8 years, Nina, Dr Sheelagh resides in Sydney and at the beginning of 2020, began training a new Guide Dog, to enable Nina to retire to the important role of family dog.

04.01.2022 We have created an information pack for NDIS participants: https://bit.ly/2Bz0qtI This information pack brings together the guidance we issued to help inform and support people with disability during the COVID-19 pandemic. This information remains current until the risk of COVID-19 no longer exists or a vaccination is developed.

04.01.2022 The NDIS Code of Conduct sets out the minimum standards and obligations that NDIS participants and all Australians can expect of providers and workers delivering NDIS supports and services. It must be upheld by: registered service providers unregistered service providers... workers of service providers community partners under the NDIS such as Local Area Coordinators and Early Childhood Early Intervention Partners. More information is available on our website: https://www.ndiscommission.gov.au//your-/ndis-code-conduct

03.01.2022 In October, we held an introductory provider information session for Western Australia. At this session, Graeme Head (NDIS Quality and Safeguards Commissioner) introduced and provided an overview of the NDIS Commission’s role and function, outlined the new quality and safeguarding arrangements, and explained how these will affect providers of NDIS funded services and supports in Western Australia from 1 December. He also answered questions raised by attendees. Watch the recording of the webinar: https://youtu.be/kS9MBhGHCgY

02.01.2022 , - , , - https://www.ndiscommission.gov.au/about/complaints ... -https://www.ndiscommission.gov.au/resources/your-language ~~~~~~~~~~~~~~~~~~~~ Speaking up about the quality and safety of your services and supports isnt always easy. Thats why the NDIS Quality and Safeguards Commission is here to safeguard your rights as an NDIS participant and to uphold the quality of service through a Code of Conduct. Talk to us - we are a friendly, confidential and independent regulatory body with the power to take action -- https://www.ndiscommission.gov.au/about/complaints A lot of our resources are in multiple languages. See our website for whats in your language -- https://www.ndiscommission.gov.au/resources/your-language

01.01.2022 . NDIS, NDIS NDIS NDIS. - , ... - https://www.ndiscommission.gov.au/about/complaints - https://www.ndiscommission.gov.au/resources/your-language ~~~~~~~~~~~~~~~~~~~~ Speaking up about the quality and safety of your services and supports isnt always easy. Thats why the NDIS Quality and Safeguards Commission is here to safeguard your rights as an NDIS participant and to uphold the quality of service through a Code of Conduct. Talk to us - we are a friendly, confidential and independent regulatory body with the power to take action -- https://www.ndiscommission.gov.au/about/complaints A lot of our resources are in multiple languages. See our website for whats in your language -- https://www.ndiscommission.gov.au/resources/your-language

01.01.2022 Meet Madi. A happy and fun-loving Year 5 student whose supportive school community enables her to be included and engaged in a mainstream classroom environment. Madis most favourite thing is to spend time with her friends and especially playing ball with them. See Madi in our video soon.