Reachnet | Science, technology & engineering

Reachnet

Phone: +61 1300 477 800

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25.01.2022 Could voice search be the future of the internet?

25.01.2022 Planned maintenance to improve your service on March 21. https://reachnet.com.au/support/network-status/

24.01.2022 nbn is experiencing an outage due to severe weather at the Roma, QLD Satellite Earth Station. Services are expected to return upon easing of weather conditions. Update: Services are confirmed restored.... For updates and more information check out our Network Status page on our website. https://reachnet.com.au/support/network-status/

23.01.2022 With the free weekly 10GB bonus data for our standard Sky Muster (satellite) customers ending next week January 31, now is the best time to switch to Reachnet nbn Sky Muster Plus! Just tap bit.ly/ReachnetPlusWithUs

23.01.2022 There appears to be a current outage affecting some Sky Muster Satellite services. If your nbn box has a blue light and you have no connection after turning the service off and on, your service will be affected by this outage. Our Engineering Team is coordinating with nbn regarding this issue. We will post further updates as they come to hand. We thank you for your patience. Check our network status page on our website: https://reachnet.com.au/support/network-status/

23.01.2022 There is currently a nationwide nbn outage on Satellite services. Update 10:23AM: The NBN outage is still currently in affect however we are seeing some services come back online. We will provide further updates as they come to hand. Update: 1PM: The issue with the nbn has now been restored, services are back online.

22.01.2022 Listen to your favourite music apps data free with Reachnet nbn Sky Muster Plus! Check out our nbn Sky Muster Plus plans here: https://skymusterplus.reachnet.com.au/ https://reachnet.com.au/listen-to-your-favourite-music-app/

22.01.2022 Reachnet is aware that there is currently an outage on the Skymuster Satellite affecting multiple users. We are working with NBN to identify the issue and will provide updates as soon as possible.

22.01.2022 We are currently in the process of upgrading Reachnet's email services. If you are a frequent user of these emails, services will be intermittent for the next few days until the upgrade is complete. We thank you all for your patience.

21.01.2022 Happy Australia Day!! Please note that our friendly support team is available from 9:00am to 1:00pm only with reduced staff. Have a great day!

20.01.2022 We hope everyone has a wonderful Easter weekend. We have some updated support hours to share with our customers for anyone who may need help during Easter. Stay safe everyone :-)

20.01.2022 The outage is now resolved. If you are still experiencing issues please power cycle your router. If issues persist please call us on 1300 798 007. https://reachnet.com.au/support/network-status/

20.01.2022 Find out what is the difference between nbn Sky Muster and nbn Sky Muster Plus! https://reachnet.com.au/whats-the-difference-between-stand/

20.01.2022 Happy New Year!! We hope you all have a wonderful 2020 :-)

19.01.2022 Merry Christmas from Reachnet. We hope everyone has a wonderful holiday :-)

19.01.2022 There is currently a nationwide nbn outage affecting some satellite users. Our networking team is working with the nbn to resolve the issue as soon as possible. We will post further updates on here and our phone queue advising once the outage is resolved.

18.01.2022 Exciting news! We will be extending the 10GB per week relief data to 30 September. Check out our FAQs https://reachnet.com.au//free-10gb-data-blocks-every-week/

17.01.2022 When using the internet on a metered connection with a data limit it can sometimes become hard to track how much data is being used and by which device. Here are some tips for monitoring data usage on some common home devices. https://reachnet.com.au/data-saving-monitoring-tips/

17.01.2022 There is currently an outage on the nbn Sky Muster Satellite network. Our network team is working with nbn to identify and resolve the issue as soon as possible. https://reachnet.com.au/support/network-status/

16.01.2022 Hope you have a great Easter break! If you need to contact Reachnet we are open during the following hours. For support call us on 1300 798 007 :-)

15.01.2022 Do you have gamers at home? Good news! With Reachnet nbn Sky Muster Plus, game downloads do not count towards your data! You can save it for more video streaming. Get Reachnet nbn Sky Muster Plus here: https://skymusterplus.reachnet.com.au/ #nbnSkyMusterPlus #SatelliteInternet #Internet #Gaming bit.ly/ReachnetGamingBlog

15.01.2022 nbn Sky Muster Plus is a big help when it comes to working from home for many rural Australians because much of what we all do at work such as instant messaging, Wi-Fi calling, video calling and emailing is unmetered on nbn Sky Muster plus. https://reachnet.com.au/working-from-home-is-better-with-n/

15.01.2022 Has iCloud been using up all your data? Consider using wi-fi sync instead

13.01.2022 "They shall grow not old, as we that are left grow old; Age shall not weary them, nor the years condemn. At the going down of the sun and in the morning We will remember them." #RememberanceDay

13.01.2022 The nbn has identified and confirmed that there is an issue affecting multiple users. If your nbn box has a blue light and you have no service you may be affected by this outage. We will post further updates as soon as this issue is resolved.

12.01.2022 Reachnet is extending the 10GB per week top up to all its Standard nbn Skymuster Customers in light of the recent WA lockdown. We hope this will assist our customers with the challenges of working from home and schooling online.

11.01.2022 Running out of data? Change plans now and enjoy the benefits today! Just go to our website bit.ly/ReachnetSMP to check our nbn Sky Muster Plus plans.

10.01.2022 They shall grow not old, as we that are left grow old; Age shall not weary them, nor the years condemn. We will remember them. - Lest We Forget

10.01.2022 GOOD NEWS! Reachnet is extending the 10GB per week data relief until 30 November 2020 for all of our nbn standard Skymuster plans*. Every Monday you'll receive an extra 10GB to your account which you can check in your online account. *Please note this doesn't include our Skymuster Plus plans.

09.01.2022 The Internet isn't just for your PC anymore. Almost everything including your fan, windows and doors can be connected to the internet these days. But is this the future?

08.01.2022 nbn has announced there is currently an outage that is affecting some customers. They have engineers currently working on the situation right now. There is no ETA for recovery as of yet, but we are hoping by 10PM AEST. https://reachnet.com.au/support/network-status/

07.01.2022 We are currently experiencing an outage affecting all satellite services and a technician is investigating. We will be adding updates here as we find out more information.

07.01.2022 Happy Australia Day!! Reachnet will have some reduced support hours during the Monday public holiday. We hope you have a great weekend!

06.01.2022 Keeping track of your pet in your home when you are away has become easier than ever before! Read our article on how to make your pet's life easier using the internet. https://reachnet.com.au/using-the-internet-to-make-your-pe/

05.01.2022 The outage has now been resolved and services have returned to normal. If you need assistance getting back online please call us on 1300 798 007 https://reachnet.com.au/support/network-status/

05.01.2022 Stream videos stress free with nbn Sky Muster Plus! https://reachnet.com.au/stream-videos-stress-free-with-nbn/

05.01.2022 If you need to contact Reachnet during ANZAC day we are open during the following hours. For support call us on 1300 798 007 :-)

05.01.2022 Hi everyone, there will be a planned maintenance on the Reachnet nbn Satellite between Tuesday 12/03/2019 00:00 AEDT until Tuesday 12/03/2019 06:00 AEDT. For more information please see our network status page. https://reachnet.com.au/support/network-status/

04.01.2022 Happy New Year from Reachnet!

03.01.2022 There is an nbn outage affecting the nbn Sky Muster Satellite network. Reachnet is working with the nbn to identify issue. We will post more information when we receive more updates from the nbn. Update #4: We are seeing some services come back online however nbn is still working on restoring full service to all affected customers. Unfortunately, nbn are unable to provide an updated estimated time to resolution as of yet due to the complexity of the antenna realignment. howe...ver, it is estimated that once the recentering is fully complete, it will take 30 - 60 minutes for services to start progressively restoring nbn apologises for this inconvenience and is working hard to get all services restored ASAP Update #3: There is an article in IT News detailing the 'Natural Radiation Event' which is said to be the cause of the ongoing outage - see here: https://www.itnews.com.au//natural-radiation-event-knocks- Update #2 - nbn Network Engineers have advised that there was a 31 degree roll on the satellite spacecraft switching traffic to a backup computer which has caused traffic to become muted. The antennas will now be realigned to unmute traffic. https://reachnet.com.au/support/network-status/

02.01.2022 There is currently an nbn maintenance/outage on satellite services. Works are required to replace damaged equipment at the Geeveston gateway on the antenna servicing satellite 1B. Satellite 1A services through Geeveston gateway will not be affected. Here is a list of affected areas during this outage. Estimated time is 180 minutes, we will update this page when we hear more. Mount Wyatt, QLD (Beam 6) Longreach, QLD (Beam 8) Horsham, VIC (Beam 46)... Melbourne, VIC (Beam 51) Orbost, VIC (Beam 53) Mt Magnet (small beam), WA (Beam 62) Narrogin, WA (Beam 67) Lord Howe Island (Beam 74) See more

01.01.2022 School's starting back up soon. Do you have the right data plan for your family? Visit our website to see our offers. https://reachnet.com.au/

01.01.2022 There is an nbn outage on Satellite services. If your NBN box has a blue light and you have no connection, you may be impacted by this issue. NBN have identified the fault and are working to resolve this as soon as possible. We will provide further updates as soon as they become available. https://reachnet.com.au/support/network-status/