Sean Nisizaka Smit | Business consultant

Sean Nisizaka Smit

Phone: +61 434 163 400

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• Businesses
• Local service
• Business service
• Business consultant

25.01.2022 Text messaging is just for the younger generation, right? A recent Podium study has clarified some common misconceptions around this. The results are stunning. #textmessaging #localbusiness #communication

23.01.2022 I called a business yesterday to enquire about a long term wealth advisory engagement that would have been worth thousands of $ in revenue for them over the next 12 months. They didn’t answer the office landline phone. I had to leave a voicemail. I don’t listen to voicemails, so why would I expect anyone else to?... No other phone numbers to text, just an email address. So they’ve missed out. Chances are they had the phone line engaged with an internal conversation. A lot of phone conversations are internal at the moment given that an entire state is working remotely. If you don’t have a method of communicating internally with your team in order to keep your phone lines open for genuine customer enquiries, please get in touch. You are leaving money on the table! Text me. 0434 163 400 #TextMessaging #Convenience #LocalBusiness #Podium

22.01.2022 Yes, customer reviews are incredibly valuable to local businesses. But, just how valuable are they? To answer this, you need to look at what you are trying to achieve with these reviews, and how much a new customer lead is worth to you. #Reviews #Google #Facebook #Podium #OnlineReputation

21.01.2022 77% of clients say they would write an online review for a local business if asked. So why don’t they? - Timing Are you asking them as soon as they have either completed a transaction with your business, or had a consultation?... If the time in between this interaction and requesting the review is too far apart, you may have missed your opportunity. - Too hard basket A review is your way of asking for a favour from your happy clients to help you build YOUR business. If this process is too hard for your clients, even if they are very happy with your work - they will likely fall off the process and not end up leaving that review. - Email, verbal or text requests If you are asking verbally, you are putting all of the onus on that person to figure out where to go, and how to log in. If this is an email template, you are competing for attention in the clients email inbox which is likely flooded with other businesses asking for the same thing. These generally don't get actioned at a high rate. Text messaging is almost always going to be seen within a matter of minutes. Think about that, and if you need a method to get those requests to your clients in a timely way without them needing to jump through hoops for you - let's talk.

16.01.2022 Monday morning Challenge! This week, challenge yourself and your team to obtain 15 new Google reviews from your customers. Why not? This will directly impact your ability to be found when your customers are searching for a local business in your space!... If you succeed, please get in touch. I’ve got a sweet reward for you! If you don’t - please get in touch, so we can get you to a stage where you are comfortably achieving 15-20 new reviews per week from your happy clients! That is a sweet reward in itself! #Google #Reviews #LocalBusiness #Challenge

16.01.2022 Where should I put my customer reviews?? My website, Facebook, Product Review, TrustPilot? It's so confusing... This is a regular start to most of the conversations I have with clients every day. Is Google the one and only place you should be putting your customer Reviews/testimonials?... If your client base, outside of direct referrals, are regularly looking for your services via Google - then yes, it would be hard to find any platform more weighted towards trust and authenticity than Google, especially for Reviews. Nearly 88% of consumers have read reviews to determine the quality of a local business, the majority of those are looking to interact with a business - That Day!

15.01.2022 So you’re emailing your customers to ask them a favour and review your business. And you’re wondering why they never submit feedback. Would you? Let’s face it. Email these days does not get anywhere near the attention as it did 10 years ago.... If you want your clients, your colleagues, your family to do something for you. Text them. If you want a centralised inbox for all messaging platforms, that gives you the ability to generate new leads and drive revenue for your business Text me 0434 163 400

14.01.2022 So you just received a negative review for your business. What do you do? What if I told you that this could actually be a positive experience for your brand? According to a 2017 Power Reviews study, 85% of consumers look out for negative reviews in order to make informed purchasing decisions.... They want to know how you respond to the situations. The response tells them a lot about what they can expect from your brand if they commence a relationship. Knowing this - how are you going to approach negative reviews? #NegativeReviews #Google #Facebook #Podium #OnlineReviews #Trust #Business

14.01.2022 - Timing Are you asking them as soon as they have either completed a transaction with your business, or had a consultation? If the time in between this interaction and requesting the review is too far apart, you may have missed your opportunity.... - Too hard basket A review is your way of asking for a favour from your happy clients to help you build YOUR business. If this process is too hard for your clients, even if they are very happy with your work - they will likely fall off the process and not end up leaving that review. - Email, verbal or text requests If you are asking verbally, you are putting all of the onus on that person to figure out where to go, and how to log in. If this is an email template, you are competing for attention in the clients email inbox which is likely flooded with other businesses asking for the same thing. These generally don't get actioned at a high rate. Text messaging is almost always going to be seen within a matter of minutes. Think about that, and if you need a method to get those requests to your clients in a timely way without them needing to jump through hoops for you - let's talk.

10.01.2022 You have built your reputation online to a point where people are actively visiting your website. What are you doing to engage with them once they're on it? Live chat is regularly looked upon as the easy answer to this. But do you have a team of 50 ready to respond effectively to your customers while they are browsing your website? I'm going to assume the answer to that is no in most cases.... What if your customers could initiate a text message conversation from the website, enabling them to keep going without being stuck on your site waiting for a response.... and your team can respond when they are ready. Introducing Podium Webchat. I've included an overview in the first comment below

09.01.2022 If you’re business is not easy to engage with, you are leaving potential business on the table! A Walker report found that in 2020, customer experience is outweighing price and product as a key brand differentiator. How convenient is it for your customers to leave you positive feedback? I guarantee if they were not satisfied, they will find a way to tell you and the world about it, no matter how convenient that process is

03.01.2022 According to a 2012 Deloitte study - Typically around 25% of a business' market value can be attributed to its reputation. Is your online reputation shining as brightly as it is offline? #reputation #Google #Facebook #Podium #LocalBusiness