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Secret Customer Australia

Phone: +61 1300 883 316

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25.01.2022 Discussing Customer Service #4 - Top Telephone Answering Tips Your Customer Service Representatives should be equally polite and courteous to everyone who calls your establishment. . . Your customer service representatives should answer the telephone as soon as possible. . . Your customer service representatives should greet the caller enthusiastically. . . Your customer service representatives should use the callers name as frequently as is naturally possible. . .... Your customer service representatives should not place callers on hold. . . Your customer service representatives should speak clearly. . . Your customer service representatives should refer callers they are unable to assist to a superior. . . Your customer service representatives should bid callers farewell in an enthusiastic manner. . . To read more on this topic - check out our Blog -> http://blog.secretcustomer.com.au//discussing-customer-se/ See more

23.01.2022 Why is MYSTERY SHOPPING the best part-time job? Mystery shopping offers greater flexibility in work hours! Mystery shopping offers interesting work with a lot of variety!... Mystery shopping allows you to use a lot of products and services for free! Mystery shopping offers potential for a decent income! See our blog post on this topic for more information -http://blog.secretcustomer.com.au/?p=215

22.01.2022 As a company how do you choose from one Mystery shopping company to the next?

21.01.2022 I work for more than one mystery shopper company and, although I receive more job offers from other companies, probably due to my location, I have found that I have a more personalised interaction with Secret Customer, prompt assistance whenever I require questions to be answered and also I dont have to wait up to 8 weeks to receive payment for completed assignments. I have no hesitation in recommending Secret Customer 100%... . AM, QLD See more

20.01.2022 Shopper Hints and Tips Submitting a Successful Survey #1 - FUQs Frequently Unasked Questions A few tips to help you submit a refined report Read the scenario and questionnaire THOROUGHLY!... Get it wrong... you might not get paid Complete the report within 12 HOURS of completing the visit! The sooner the report is written the more accurate your information is. Your name never goes on the report you are a SECRET shopper! Make sure you take note of the staff names or get a good description. MINIMUM of 30 Words! The more detail the better. Leave the EMOTION out of the report! When you are asked for your opinion, go for it, but otherwise you need to be objective. THERE, THEIR and THEYRE!!! Learn your grammar, it makes for a much better report! Check out our blog for more on this topic... http://blog.secretcustomer.com.au//shopper-hints-and-tips/

19.01.2022 This is one of my favourite mystery shopping companies to work for the assignments are enjoyable and are reasonably easy to complete, the pay is good, and the staff are friendly and approachable. I wish that there were more assignments available with your company so that I could work for you more often!... ER, QLD

18.01.2022 Secret Customer Australia are currently looking for New Mystery Shoppers in Parramatta. Mystery shopping is a great way to earn a little extra cash whilst out and about doing the things you would normally do. Make a day of it, have a trip out, explore a new area and get paid for it! We would love to have you on board and to join the team. To join our team you will need to do some simple online testing and an online virtual visit all it take is around 45 minutes and you could be accepting assignments in a matter of hours. Interested? - Then follow the link to register http://www.secretcustomer.com.au/ApplytobeasecretCustomer.a or give us a call 1300 88 33 16

17.01.2022 Becoming a Mystery Shopper #5 - Things You Could Be Asked to Take Note of During a Mystery Shop. Take note of... the number of staff members present at the time of the mystery shop... the time staff members take in greeting customers that walk in... the names of staff members...... the questions that were asked by the staff before being able to assist you... the friendliness of the staff members... the number of products shown... the sales approach and of any upselling attempts made by a staff member... the overall presentation of the staff and cleanliness of the business establishment... the speed with which the staff provided service... any invitation to come back to the business establishment again by a staff member... For more info on this list of topics - head to our blog -> http://blog.secretcustomer.com.au//becoming-a-mystery-sho/

16.01.2022 As a buisness what are the benefits to starting a Mystery Shopping Campaign... find out here...

16.01.2022 There are lots of great reasons to become a mystery shopper, find out a few by watching this video...

14.01.2022 Some of the immediate and direct benefits of a secret customer program designed by Secret Customer Australia are: Determination of Customer Satisfaction Levels A secret customer program designed by Secret Customer Australia will enable you to determine whether your customers are satisfied with your products or services or notand if not, why not? Furthermore, such a program will also help you in evaluating and measuring your customer satisfaction levels.... Improvement of Customer Service Our secret customer program will enable you to greatly improve your customer service by not only aiding you in the identification of the flaws and shortcomings in your customer service, but also enabling you to monitor your customer service trends. Keeping track of the trends in your customer service levels gives you the opportunity to promptly identify any downward trends in your customer service levels and remedy them before your customer satisfaction deteriorates. Timely Identification of Problems A secret customer program designed by Secret Customer Australia helps you in the timely identification of problems in the functioning and operation of your business. Whether such problems are big or small, you are able to identify them and determine their extent and finally remedy them before they can cause serious harm to your business. Identification of Training Needs Our secret customer programs enable you to identify the areas of your business that are most in need of training. Our programs also help in the identification of the training needs of individual employees. Such identifications are important as they enable you to implement highly targeted training programs that mainly focus on priority areas or employees. Doing so lets you use your limited training resources much more effectively and efficiently. Check on Employee Integrity and Honesty Secret customer programs designed by Secret Customer Australia also help you in keeping check on your employees as regards integrity and honesty. Our programs can greatly assist you in the identification of any employee integrity issues at your business establishment. Increased Profitability Our secret customer programs help you in improving almost every aspects of your business. You are able to effectively monitor your customers needs, constantly evaluate their satisfaction levels and always know what they expect from you. You are able to identify and remedy problems in a timely manner. You are further able to identify your employees training needs and keep a healthy check on them. All this is bound to bring about great improvements in your business and increase your profits.

12.01.2022 Best company that I work for who always keeps in communication with their shoppers. GI, NSW

12.01.2022 We have current vacancies for New Mystery Shoppers in Melbourne, VIC. This is a Casual Role giving you the flexibility to work as much or as little as you like, There are no guaranteed hours or assignments. Would you love to make some extra income around your current commitments? Help improve Australias customer service?... Join our team today by clicking on the link provided to register your details. You will need to register your details, carry out some simple online testing and an online virtual visit. If you have any questions please call the office on 1300 88 33 16. http://www.secretcustomer.com.au/ApplytobeasecretCustomer.a

09.01.2022 We have a current vacancy for a Mystery Shopper in Mt Isa, QLD. This is a casual role giving you the flexibility to work as much or as little as you like. At present we have jobs visiting a Shopping centre and making an enquiry. No purchases are required for this job. We then ask you to complete a questionnaire based on your visit and we pay you to write the report. Would you love to make some extra income around your current commitments? Help improve Australia’s customer ser...vice? As a mystery shopper, you can choose from many different assignments, whether visiting a café or restaurant for a meal, visiting the movies, enquiring at an open home or test driving a car, you do all of this as you would a normal customer and simply complete a report at the end of your visit. You get to keep what we have asked you to buy (and we reimburse you) and we pay you for writing the report! Although this ad is for a specific job, we also have other campaigns in the area and are always looking for new Mystery Shoppers to join our team. To apply to be a Mystery Shopper and join our team today, click on the link provided. You will need to register your details, carry out some simple online testing and an online virtual visit. If you have any questions, please call the office on 1300 88 33 16. http://www.secretcustomer.com.au/register.aspx

09.01.2022 Do I need an ABN number An ABN is a great idea to have if you are looking to do mystery shopping on a regular basis, alternatively, if it suits your personal tax situation you can send us a completed Statement By Supplier form that you can download from the ATO website. Just search "ATO Statement by Supplier" and you can find the form - fill it out and send us a copy.

09.01.2022 I have two reasons that I really like and appreciate this company. 1. Personal connection between the shopper and the company staff. 2. Fast to pay for completed jobs. ... These two things make me happy and mean I will continue to accept jobs from this company and complete them to a high standard. BZ, QLD

08.01.2022 Basic skills and qualities needed to be a successful mystery shopper include: Excellent communication verbal and written Attentive to detail and an excellent memory... The ability to follow instruction Basic to moderate computer skills Reliability and honesty

07.01.2022 Casual Mystery Shopping Assignments Available in South Brisbane - QLD

07.01.2022 Do you live in the Brisbane area? If so we are currently on the look out for new mystery shoppers and would love to have you on board. To become a Mystery Shopper you will need to register with us using the link below and carry out some simple online testing as well as an online virtual visit. Once you have carried these out and been approved you are a fully fledged Secret Customer with us and can be accepting jobs straight away! If you have any queries, please call the offi...ce on 1300 88 33 16. http://www.secretcustomer.com.au/ApplytobeasecretCustomer.a

06.01.2022 FAQs Why become a Mystery Shopper? Mystery shopping is a great way to earn some extra income whist doing the things you already do and enjoy. Your assignments might be to visit a local café or restaurant, cinema, local attraction or another local business....Continue reading

04.01.2022 Casual Mystery Shopping Assignments Available in Oran Park - NSW

04.01.2022 Casual Mystery Shopping Assignments Available in Marsden Park - NSW

04.01.2022 What can a secret customer do for you? A secret customer can help you in some of the following ways. Vital and Reliable Source of Data... A secret customer is a great tool for not only collecting vital data relating to the experience of customers with your products and services, but also for evaluating and measuring the levels of your customer service. Identification of Customer Service Trends Secret customers can be very useful when it comes to identifying trends in your customer service levels. If your customer service levels are plummeting, you need to know before you lose any of your valuable customers. It may take considerable time and effort to eradicate the factors responsible for the downward trend and restore customer confidence. Therefore, its better to have a continuous secret customer program to ensure that any downward trend in your customer service levels is detected and corrected well before customers notice it and start leaving. Customer Service Benchmarks Evaluating and measuring your customer service will also enable you to benchmark it against your rivals customer service. A secret customer can be particularly useful if you need to compare the level of your customer service against that of your competitors. Competitive Edge The quality of customer service you provide is greatly determined by the manner in which your staff interacts with customers. It is this interaction which has the most profound effect on customers' perception of your business establishment. And if your product or service isnt much different from your competitors, it is the quality of customer service that will be the determining factor in getting the competitive edge. A secret customer can greatly aid you in meeting high customer service standards by helping you determine what your customers think about you, your staff and the customer service they receive at your business establishment. In light of the information provided by a secret customer youll be able to determine what flaws there are in the interaction between your customers and members of your staff, and what needs to be done in order to correct them. You will realise that it doesnt take much and cost much to eradicate the shortcomings in your customer service and deliver high quality customer service. But the results of high quality customer service are tangible and can be seen in the form of increased profits. Repeat Business Repeat business is vital if you desire to take your business to the next level and increase its profitability. But repeat customers and the accompanying repeat business comes from complete customer satisfaction. And complete customer satisfaction is not all about tangible things like the quality of your product; there are other intangible factors as well. A secret customer will help you in determining such intangible factors, so that you are able to use them to your advantage and keep your customers genuinely and completely satisfied with you.

04.01.2022 Secret Customer Australia is a National Mystery Shopping and Market Research Company! We have hundreds of clients and thousands of shoppers and are now looking for new shoppers in Sydney - all suburbs. One of our campaigns involves having a pest treatment service in your home - you'd reimbursed up to $280 plus payment for the report. Our client services all of greater Sydney. Mystery shopping is a great way to earn some extra cash while out and about doing the things you love.... Many of our shoppers work with us on a part time basis whilst working their normal jobs while others make a career out of Mystery Shopping by registering with us and other agencies. The skills you need are simple: A genuine desire to help improve the level of Customer Service in Australia Access to a computer and/or tablet with Internet access Intermediate computer skills Great attention to detail Good memory skills Good English writing skills Join the team and experience the fun and rewarding industry that is mystery shopping! To apply please follow the instructions below: Visit this link... http://secretcustomer.com.au/ApplytobeasecretCustomer.aspx Read the info and if you are still keen, click the registration button at the bottom of the page. Complete your details and register on the site. You will then be able to complete you application which consists of four simple online tests and a virtual visit. Full instructions are on the website and the whole process should take around 45 minutes. Once your application has been approved you are ready to accept jobs online. Also, there are no set up or joining fees. Join the team today and help us make the world a happier place!... yes seriously, that's what we do...

03.01.2022 Benefits of Secret Customer Programs Credible surveys show that 90% of dissatisfied customers, especially retail customers, dont make a formal complaint, but rather change their shopping location or service provider. So if your profits are plummeting rapidly while your competitors are rolling in cash, it only means ONE thing youre losing your customers! And you dont have any idea why thats so. Maybe your product isn't right, or maybe your service is not up to the indust...ry standards. But you dont know for sure. Thats because retail customers have an uncanny ability of appearing satisfied and happy when in reality they are frustrated with you. Most customers do so because they dont want to appear unpleasant by complaining. In fact, a dominant majority of customers will go to great lengths to avoid public confrontation. Some may even act as if they are genuinely pleased when faced with horrible customer service, while others may go so far as tipping and complimenting members of the staff at a business establishment. Your customers may be hesitant to point out the flaws in your products or services and the customer service provided by your staff, but you can bet that next time they will not only go elsewhere but also tell everyone else. In fact, some customers, or more precisely, ex-customers are notorious for complaining to the wrong person. Theyll tell anyone, anyone wholl listen about the defects in your product or the flaws in your service. You need customers who will give you unbiased and impartial feedback regarding your products or services, as well as point out the shortcomings in your customer service. But you dont want your customers badmouthing your business in light of the knowledge they possess about the flaws in your customer service. You need a secret customer!

03.01.2022 I have already recommended it to my sister and 2 friends! Would love more visits as my first was a great experience!! Thanks!!I have already recommended it to my sister and 2 friends! Would love more visits as my first was a great experience!! Thanks!! CC, WA

01.01.2022 Secret Customer Australia are currently looking for New Mystery Shoppers in Brisbane and surrounding suburbs. Mystery shopping is a great way to earn a little extra cash whilst out and about doing the things you would normally do. Make a day of it, have a trip out, explore a new area and get paid for it! We would love to have you on board and to join the team. To join our team you will need to do some simple online testing and an online virtual visit all it take is around 45... minutes and you could be accepting assignments in a matter of hours. Interested? Then follow the link to register; http://www.secretcustomer.com.au/ApplytobeasecretCustomer.a or give us a call 1300 88 33 16