The Accommodation Project in Apollo Bay, Victoria | Business consultant

The Accommodation Project

Locality: Apollo Bay, Victoria

Phone: +61 429 404 512

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• Business service
• Business consultant

09.06.2022 Holiday makers like to keep things simple and quite often are keen to leave some of the technology behind. Keeping the accommodation industry hospitable is important moving forward as more technology comes online

23.05.2022 Time to take a breath take a moment to take stock and look after yourself - https://mailchi.mp/3cc642839ed6/time-to-take-a-breath This month we talk reviews with a few hints on how to deal with them

17.05.2022 Moving forward in February - https://mailchi.mp/809a0070164e/moving-forward-in-february This months E news with optimism and customer service tips

29.04.2022 Summer E-News - https://mailchi.mp/45f20a7c0eef/summer-e-newsJanuary is here and almost gone already. How have you survived and how are you feeling for 2022

22.04.2022 The Accommodation Project is about ensuring independent accommodation providers are supported and have the tools necessary to handle the tricky situations, to grow their business and enjoy the industry. We have created three programs suitable for new or established operators. We can help with making sure new owners receive a comprehensive handover and training when taking on a new property or simply streamlining day to day operations to increase revenue. To find out more visit www.theaccommodationproject.com.au or send Emily a message. Together we can look to the future with confidence. #supportsmallbusiness #management #accommodation

08.04.2022 Working with online travel agents - https://mailchi.mp/bd844a/working-with-online-travel-agents The challenges and the advantages

25.01.2022 Time to get back into it! Our little holiday is over let's do this. #timetogetbackontrack #letsdothis #onwardandupward

24.01.2022 Online reviews are the star ratings most travellers prefer. A bad review can do more damage than being closed. Responding and not reacting to a negative review gives the opportunity to provide your side of the story and to respond in a professional manner. This can help to turn a bad review into a not so bad review. Its also important to reply to all good reviews. By responding and thanking the traveller for writing their comments you are being positive and showing friendly and quality customer service. It can also help increase your overall score on the online travel agents. For more information on how I could assist in your accommodation business please contact me or visit the website www.theaccommodationproject.com.au

23.01.2022 Its a new day. Make the most of it

22.01.2022 Points of difference. All properties have unique and special qualities to attract guests. Whats your point of difference and how are you promoting this to potential guests?

21.01.2022 There is a lot of deep cleaning happening at the moment so accommodation can be ready to welcome guests in this new covid environment. Thank to all the cleaners who are working hard for businesses to reopen, welcome guests and allow people to get out of isolation. Stay safe everyone

20.01.2022 A beautiful morning for a walk. Grateful to be living in such amazing countryside. #grateful #morningwalk #coastline #countryliving

20.01.2022 It can be good to take a look at things from a different view. Perfect day to get the drone out.

19.01.2022 For those of us in Victoria the last 24 hours have been challenging. Its now time to take another breath (and a glass of wine or beer) Congratulate yourself for being understanding and compassionate for others while watching your immediate business decline Its time for a reset, remarket and a little time for ourselves. Take care and stay positive. The sun will come up tomorrow

18.01.2022 In these challenging times we can all do with support. Im offering an extended initial consultation free of charge for independent accommodation properties that would like a review of operations or a second opinion on their way forward in accommodation business. For more information contact me via email or phone www.theaccommodationproject.com.au

18.01.2022 Pretty colours tonight to end a day of painting. Always something to do/fix/improve. #alwayssomethingtodo #alwayssomethingtobethankfulfor #prettycolours #sunset #endofday #smile @ Apollo Bay, Victoria

17.01.2022 Right now its all about supporting each other. Finding motivation can be hard. I may not be a motivational speaker however I have a passion for supporting small regional accommodation providers and that energy can be contagious. I dont bounce off the walls or anything like that, I simply want to pass on my 20+ years of experience to those who will appreciate and want to grow their business. Im here to support you. Visit the website for more information and details or contact me for a chat www.theaccommodationproject.com.au

17.01.2022 Right now its a challenge to balance between staying motivated maintaining the business and taking a little rest while its quiet. I find small steps work well, spending a little bit each day on different projects. Take care all

16.01.2022 From cleaning to marketing to welcoming guests and managing maintenance issues independent accommodation providers do it all. Im here to provide support and guidance to those who are struggling or need help with a new direction. Everyone needs a helping hand sometimes. Now heres a pretty sunrise picture to make you smile.

16.01.2022 This is good news for regional hotels and motels. https://www.business.vic.gov.au//tourism-accommodation-sup#

16.01.2022 An important message for businesses and guests

15.01.2022 "Never let a good crisis go to waste" W. Churchill. I do like this quote and something to remember at the moment.

15.01.2022 Sometimes you simply need to find your happy place. Mine is on the water, river or ocean, with friends or family or simply paddling along in my single scull. Remember before all the craziness of summer holidays starts to take time for yourself. #metime #selfcare #happyplace

14.01.2022 Happy Friday everyone

13.01.2022 #propertymanagement #maintenance #stayuptodate #scheduling #prevention

13.01.2022 Fridays can be frantic or fun Fridays. A previous manager used to try to make it fun Fridays by buying lollies for the staff a) to keep them going and b) to keep them happy or sane when stuff ups occurred which they regularly did on a Friday. Some Fridays it would be all I ate and it did keep me going during the busy periods. I hope everyone is enjoying their Friday and business is busy again. Enjoy your weekend. (Heres a photo of our old dog after a frantic Friday)

12.01.2022 The saying goes many hands make light work this is the same for businesses working together making lighter work for the bigger jobs such as marketing. Regional Tourism Associations (RTA’s) can help with this big ticket item. Now is a very important time to be working as a group within the community. Customers are changing and adjustments need to be made to ensure everyone is able to operate to the best of their capabilities. www.theaccommodationproject.com.au

12.01.2022 Website now live! https://www.theaccommodationproject.com.au/

11.01.2022 #staystrong #itsonly5days #staypositive

10.01.2022 A lot of work and time can go into a small step forward. Celebrate all the wins. Every step is a step towards your goal and dream

09.01.2022 Who else has had the email from a travel agent for a family of 4 for 15 nights needing 4 separate rooms and meals. They ask for cancellation details and it actually looks legit.... but is it? Your usual length of stay is 1 night and this could be a good get....There are so many questionable approaches sent out via email it can be hard to know the difference. I really dont like seeing people being taken advantage of. Online Travel Agents have a habit of doing this as well and often without properties being aware. If you would like some more information please visit the website or contact me directly. Take care out there.

08.01.2022 Pretty colours tonight to end a day of painting. Always something to do/fix/improve.

08.01.2022 The Accommodation Project is about supporting independent hotels and motels. Having many years experience in the industry my strengths are in the operation, planning and revenue management arenas. There are many aspects of property management it can be easy to become overwhelmed and Im here to help. Creating small changes for a big difference. www.theaccommodationproject.com.au

08.01.2022 Exciting news for regional Victoria. Well done to everyone. The sun is shining today

07.01.2022 Rant warning - I find it amazing how people put so much trust in a website because they say the word "free" There are always terms and conditions connected to that word which aren't always free and they agree to them, however more trust is placed in the website than the actual business that they are purchasing a service from. Just because the third party booking websites say "Free Cancellation" people place more trust in that than going to the individual property website and ...making the reservation. The property will actually set the terms and conditions on the third party website and has the same terms and conditions on their ownwebsite. The property is based in Australia and operated by Australians, yet people continue to place more trust in an overseas company website because they use the word free. This is the same in all industries not only accommodation. There is always a commission to be paid to third party websites that is normally going overseas and not supporting our local economy. So why doesn't the individual website use the same wording? Because we are honest hard working people that will not take advantage of the individual to get your booking even when others do? Book direct & support local businesses!- Rant over plus a nice beach photo See more

07.01.2022 It's absolutely fantastic to have towns buzzing again and people getting out and about exploring and before we know it Christmas will be here and we will be welcoming in the new year. Is your property and staff ready for the summer holiday period? Being prepared is important because this time of year seems to slips by very quickly. Take time to sit down and plan anything that you want to achieve in the coming 6 weeks. It's important to include time for yourself too. For more information on how The Accommodation Project can support your business visit the website www.theaccommodationproject.com.au

06.01.2022 Online reviews are great opportunities

05.01.2022 Following correct procedures can be over looked or forgotten when offering the friendly, relaxed customer interactions with guests, especially with the "country hospitality" approach. It can, unfortunately, come back to bite you in the behind and snowball if youre not careful. Such as the guest who you had a good laugh with that you missed taking payment from leaves early and the credit card declines and no answer on the phone number provided and/or they trash the room. Weve all had them and we learn our lessons. It can be tedious to follow the "rules" however they can and do save us time and money in the long run. For more information on how I can help to avoid unfortunate lessons please contact me or visit the website www.theaccommodationproject.com.au

03.01.2022 One thing Ive learnt from surf boat rowing is that when you are in the middle of the crap, waves and water coming at you from all angles, you need to dig deep and most of all keep going. If you stand still it can only get worse. No matter how big the wave you need to take it on with gusto and use your strengths. There is clear water on the other side and you can get through this! Take care everyone and be safe!

02.01.2022 There are numerous aspects to customer service. From communication and presentation to language and facilities available. How does your customer service stack up? Is there anything you can do to improve even one aspect of the service to guests and potential guests. With the changes in society is your business ready to adapt? Where one part of the business could be sidelined is there an alternative or a possible focus on a different aspect of your service. For example if a personalised check in is no longer used where local and property information is told to the guest, is all the information provided in the rooms of the local area including any changes to cleaning and check out procedures? What seems like common sense to some can be missed by others and one small change can make a big difference... www.theaccommodationproject.com.au

02.01.2022 #jillofalltrades #jackofalltrades #accommodationmanagers

02.01.2022 Little bubba came out to say hi this evening

01.01.2022 Now is the time for accommodation to thrive. Wishing all my fellow accomm providers in Victoria the very best as we prepare to welcome Melbourne back and continue to support our regional areas #supportinglocalbusiness #welcomeback #accommodation

01.01.2022 Almost missed this beautiful sky this morning. Enjoy your day everyone

01.01.2022 Mornings are a great time to enjoy some "me" time. Whether it's a bit of quiet time or a workout or even a coffee with friends you are looking after yourself. It will give you energy and allow you to focus and take on any challenges ahead.