TP Records | Community group

TP Records

Phone: +61 432 790 295

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25.01.2022 Thank you so very much Sim Penzo and everyone at CodeFish Studios for creating yet another amazing website - check out the new TP Records link below!

22.01.2022 Hi everyone, TP Records has an app that you can access on your mobile. The app will show details of what has been spent and the amount of funding you have left. For example, if you book an interpreter and you are wondering whether payment has been made, the app will show all of that information. The app can be downloaded via the Apple Store (iOS) or via Google Play (android). ... Once you have the app downloaded, you need to enter your NDIS Number and password. When you become a participant with TP Records, a password will automatically be sent to you once the set up has been done. When you have entered all details, your information will appear in the app. When your plan ends, the app will show no active plan is available. Once we receive your new plan, the app will be reinstated with the new plan details and funding amounts. If you are unsure as to how to set up the app or if you are an existing participant and need a new password sent, please get in contact with us so we can help you!

22.01.2022 Hi everyone! We hope this finds everybody in good health. TP Records now has a new process when it comes to paying invoices. Previously, when we received invoices from the provider, it was sent out to the participant to check and approve before payment was made. Sometimes it took a while to receive a reply from the participant. We would get reminders from the providers asking for payment however we couldn’t do anything about it until a response was received from the particip...ant. Going forward, we will still email the invoice as normal. However, if no reply or response is received from the participant in 7 days, we will take that as the participant’s approval for us to pay the provider. If there is an issue with the invoice and you contact us within 7 days, we can sort out any problems first before payment. Again, if we don’t hear from the participant in 7 days from sending the email, the invoice will be paid. As always, please contact us if you have any questions. Thanks!

21.01.2022 Hi everyone, it’s Tatum here from TP Records. I want to take this opportunity to thank you all for your support over the last year! It’s been a very busy year and now it’s nearly Christmas! Our office will be closed from Monday 23 December 2019 and will reopen again on Monday 13 January 2020. Please still feel free to contact us via email during this period, we will answer you upon our return. We wish you all a very Merry Christmas and a Happy New Year! We look forward to working with you all in 2020. Stay tuned for more videos here on Facebook in the new year. We hope you all enjoy the festive season!

17.01.2022 Hi everyone! My name is Lise and I work at TP Records with Tatum. You may get emails from either Tatum or myself in response to queries. I can chat on video calls if Tatum is not available. I look forward to supporting you with your NDIS plans! My email address is [email protected]. If you have any questions or are unsure about something, please contact either Tatum or me anytime. Please do continue to send all invoices that need payment to [email protected]. Thanks!

16.01.2022 Hi everyone! Please note that our contact phone number has changed - the old number is no longer in use so please update our contact to be: 0432 790 295 All other details remain the same. We hope everyone is well and healthy!

16.01.2022 Hi everyone, just following on from our message yesterday - I'm happy to say that all email issues have now been fixed! Sorry for the hassle and inconvenience!

16.01.2022 I am happy and excited to announce that the TP Records mobile app has been completed well ahead of time thanks to the amazing developers CodeFish Studios! Cannot thank you Sim Penzo enough, I love everything about it. To my clients, keep an eye out for an invitation email that will have your log in and password details. To anyone that is looking for a plan manager, contact me for more details! Tatum

09.01.2022 Hello. My name is Jasmine. I’m new here at TP Records. I work part-time. I work with Tatum and Lise. I’m hearing but I can sign. You may receive emails from me or we can chat through video using Auslan.... TP Records has many deaf clients and I look forward to getting to know you all. If you have any questions, you can email me at [email protected] or you can video call me.

05.01.2022 Core supports is the most popular category in an NDIS plan. The core supports are made up of 3 sub-categories being: 1. Consumables (eg. interpreting & translation, Auslan training, low risk technology items) 2. Daily Activites (eg. gardening, cleaning, help at home, self care)... 3. Social & Community (eg. Support workers to help engage in the community) When your plan is set up, the NDIS will allocate amounts to each category. We are able to move funds between each category to suit your needs. The core supports are very flexible! Please note that not everyone will get access to the 3 sub-categories! You may only get access to 1 or 2 of these sub-categories. We suggest that you check what categories you can access before you start booking services. As always, please get in touch with us if you have any questions!

03.01.2022 Hi everyone! If you are a participant of TP Records and don’t have access to the app, please send me an email so I can organise this for you. As always, should you have any questions or concerns, contact me anytime! Tatum

02.01.2022 Hi everyone, we are having some trouble with our emails, so sorry! You will receive a message saying our email addresses don’t exist if you try to send anything. There is an issue with the server that is being fixed as we speak. We are hoping that it will be fixed overnight. We’ll keep you updated, sorry!

01.01.2022 Hi everyone, you may have heard that TP Records was no longer accepting new participants as we were at full capacity. It gives me great pleasure to say that after an internal restructure, we are able to take on new participants again! So if you or someone you know needs a plan manager and would like to use our services, please get in touch!

01.01.2022 Hello. My name is Jasmine. I’m new here at TP Records. I work part-time. I work with Tatum and Lise. I’m hearing but I can sign. You may receive emails from me or we can chat through video using Auslan.... TP Records has many deaf clients and I look forward to getting to know you all. If you have any questions, you can email me at [email protected] or you can video call me.