TransACT | Telecommunications company

TransACT

Phone: +61 2 6229 8000

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19.01.2022 Good morning all, Sincerest apologies to those who have been affected by the Grapevine email outage (http://www.transact.com.au//suppo/status/FaultNotice-27057). Our Network Operations team have worked through the night and have restored access to webmail this morning. POP/IMAP access for those using mail clients is still being worked on. ... Emails received during the outage period have been queued and will be available over the next few hours as the backlog is cleared. Again, our apologies for the inconvenience caused. More information and further updates are available here: http://forums.whirlpool.net.au/forum-replies.cfm?t=2169277

06.01.2022 Grapevine Email Update: 12,000 actively used Grapevine mailboxes have been experiencing access issues since 15 October when a drive used to store customer emails was corrupted. As of this morning, webmail was restored to all customers on the Grapevine email system. Engineers have also been able to restore emails and POP/IMAP services to 7490 mail boxes. Engineers are now working on delivering old emails to remaining mailboxes. We expect prioritised mailboxes to be rebuilt com...pletely early on Monday morning, with the remainder restored as soon as possible. The process is a long one because we are being cautious to make sure we do everything to ensure the integrity of the data. TransACT will continue to provide regular updates to this outage at: http://www.transact.com.au//suppo/status/FaultNotice-27057 We understand email is a crucial communication platform and this outage has caused many people difficulty. TransACT sincerely apologises to all customers inconvenienced by this unplanned interruption. Once this fault is completely resolved, our engineers will progressively migrate grapevine systems on to the highly fault-tolerant iiNet platforms. These iiNet systems allow for rapid recovery in the event of serious corruption in the future. Regards Anthony Fisk, TransACT Communications

04.01.2022 Who doesn't love more quota? We've just increased the monthly quota for our most affordable broadband bundle (ADSL2+ Home-1 with Phone) from 20GB to a whopping 100GB. That's at the same great price of only $29.95 per month + $29.95 for Phone. There’s even a big quota increase for our unbundled ADSL2+ Home-1 plan, from 20GB to 50GB, still at $39.95. (Available on a 24-month contract for new customers and existing customers who don't have a contract. If you're already a custom...er on a Home-1 contract, the terms of your contract won't change as part of our Fair Contract Guarantee. You'll get the quota upgrades automatically.) For more info, just visit our website: http://bit.ly/13bM7CK Share the love and share this post with your friends.

03.01.2022 Hi all, Grapevine customers may be experiencing authentication issues when attempting to connect to the internet. Engineers are investigating currently. Updates are available at: http://www.transact.com.au//suppo/status/FaultNotice-27435