Waggy Dog Veterinary Sales & Marketing | Business consultant

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Waggy Dog Veterinary Sales & Marketing

Phone: +61 8 9405 8163

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23.01.2022 Today we’re celebrating all things DOG! National Dog Day is celebrated annually on the 26th August and was founded in 2004 by U.S. Pet & Family Lifestyle Expert, Animal Rescue Advocate, Conservationist, Dog Trainer and Author, Colleen Paige to bring attention to the plight of animals around the globe and encourage adoption. Attention is now spreading to other countries where many of us dog lovers celebrate it as International Dog Day. National Dog Day celebrates all dogs,... mixed breed and pure. How will you celebrate International Dog Day? #dogs #internationaldogday #nationaldogday #rescue #AdoptDontShop #funwithdogs #dogslife #waggydog

23.01.2022 Love this story!

22.01.2022 Dr Nadine Hamilton contributed this excellent article for SBS Insight recently. With some vets making the difficult decision to sell or close their practices due to lack of qualified vets, pressure is mounting. "How the pandemic puppy surge and covid regulations are taking their toll on vets"... #waggydog #veterinary #vetcrisis

22.01.2022 Although we are primarily caregivers, veterinary practices are still businesses. Without generating visits we can’t continue to deliver the high standards of care that our patients deserve. So how can we encourage our clients to use our service without sounding insensitive or spammy? Enter => the humble Call To Action Read more:... https://waggydog.com.au/call-to-action-the-shameless-art-o/ #waggydog #veterinary #veterinarymarketing #calltoaction

21.01.2022 Happy Father's Day to all of our Dads and Fur-Dads! #fathersday #dadsday #furdads #waggydog #perthdads #dadsofperth

20.01.2022 Asking clients for money doesn’t come naturally when our primary role is that of care-giver. Hearing no can feel like a personal rejection. However if we stop at the first objection then our client may walk away with unanswered questions and the patient is subsequently denied treatment. In this week's blog, we explore ways to help our clients make decisions about their pet's treatment without feeling pressured or embarrassed.... Read more: https://waggydog.com.au/handling-objections-what-to-do-whe/ #Veterinary #handlingobjections #customerexperience #customerservice #patientadvocacy #waggydog

19.01.2022 In the veterinary industry, we often find ourselves navigating client conversations filled with emotional landmines and potential for blow-ups. For our younger team members and inexperienced trainees, talking to clients can be a daunting and often overwhelming prospect. Here are my 6 tips for overcoming the fear of rejection, refusal or customer dissatisfaction. Read more:... https://waggydog.com.au/confidence-boosters-6-tips-for-han/ #veterinary #customerservice #clientconversations #waggydog

19.01.2022 If you'd prefer to give to a worthy cause instead of gambling, please consider sending a donation to your favourite animal charity. We're placing a bet on the Dogs Refuge Home WA INC today. They're a sure thing! #nuptothecup #waggydog

18.01.2022 Service Without A Smile - Communicating Effectively While Wearing A Mask Vets and nurses are used to wearing masks, however most pet owners are not. So - what actions can we take to improve the experience, both for our clients and for our team members? Read more:... https://waggydog.com.au/service-without-a-smile-communicat/ #waggydog #veterinary #clientcommunication #customerexperience #masks #COVID19

18.01.2022 Congratulations to our good friends at Passing Paws Pet Cremations! Lee and his team have worked exceptionally hard and this award is very well deserved. Well done.

18.01.2022 Have a wonderful week everyone - and hopefully not too unpredictable!

16.01.2022 Dog grooming becomes an animal welfare issue when it's neglected during lockdown. The govt asks that urgent cases be referred to veterinarians, putting more pressure on vet practices during COVID restrictions. I absolutely think that dog grooming should be considered an essential service.... Do you agree? The Age: Fur pets' sake: Vets want hirsute hounds to get a day at the groomers.

16.01.2022 Our good friends at Lincoln Institute are hosting a series of upcoming online events. I am super excited to be attending these complimentary sessions as there are always several nuggets of wisdom and expertise to take away. There are 3 events on the calendar: Event 1: Regain your time Learn how to effectively claw back a significant amount of time each day to move from overwhelm to a place of calm confidence Thursday 8 October @ 4.30pm (Perth time AWST) or 7.30pm (Sydney... time ADST) Event 2: Embrace Conflict in your team Discover the concept of Positive Conflict to take your team to high performance Thursday 15 October @ 4.30pm (Perth time AWST) or 7.30pm (Sydney time ADST) Event 3: Handling the Karen A crash course on handling angry and emotional clients in your practice Thursday 22 October @ 4.30pm (Perth time AWST) or 7.30pm (Sydney time ADST) If you can’t make the live events, there will be recordings uploaded for you to watch in the week following at your convenience. Click on the link below to register for the entire series of three on-line complimentary training events. Have a safe and happy weekend! Donna https://lincolninstitute.com.au/thrive-2020/ #veterinary #lincolninstitute #training #leadership

16.01.2022 After a busy and challenging year, most of us are feeling relieved to have made it to the end of 2020. Who has time to think about 2021? And do vets really need a content marketing plan anyway? Read more here: https://waggydog.com.au/content-planning-2021-are-you-ready/... #veterinary #veterinarymarketing #marketingforvets #contentplanning #waggydog

15.01.2022 Pre-Admission Communications - Delivering A Gold Standard Customer Experience Allowing clients to leave your practice or hang up the phone feeling anxious or with unanswered questions is a sure-fire way to lose them for good. When we are super busy it’s easy to rush through phone enquiries, surgical admissions or estimates and to assume that the client understands their choices clearly. If you have follow-up procedures in place you may be able to respond to questions and co...ncerns in a phone call later on, but if not they may just take their pet elsewhere. Here are 3 steps to implement prior to patient admission to ensure that your clients and patients receive a gold class experience every time: https://waggydog.com.au/pre-admission-communications-deliv/ #waggydog #veterinary #customerservice #customerexperience #veterinarymarketing

15.01.2022 SOCIAL MEDIA - Who's got time for that? WE DO! We will:... Plan and schedule social media content that showcases your expertise, keeps your clients engaged and builds your following. Provide online customer service 7 days a week via reactions and responses to comments and after-hours message monitoring. Provide monthly reporting analysis and feedback. Reclaim your valuable time and create more efficiency in your veterinary practice. Only $200 per month + gst with NO contracts or commitments. Message us today and get your first month FREE!

14.01.2022 FREE Christmas Marketing Resources for Veterinarians Too busy to think about Christmas? Don't stress! We've got everything you need right here. Simply visit https://waggydog.com.au/seasonal/ download what you need, then print or post.... Marketing checklist Opening hours poster Gift Certificate Social Media posts Merry Christmas! #waggydog #waggydogmarketing #veterinary #christmasmarketing

14.01.2022 Remembrance Day 2020 Many people are unaware that as well as the traditional commemorative red poppy, there is also the white poppy which symbolises peace, and the purple poppy which remembers animals that have died during conflicts. ... Today we remember all of the animals' deeds and sacrifices in war. #waggydog #veterinary #remembranceday #RemembranceDay2020

12.01.2022 Have a wicked day. #waggydog #veterinarymarketing #friday13th

10.01.2022 There’s nothing worse than staring at a blank Facebook prompt and wondering what to post. Here are a few tips to make the job easier so that you can get on with running your veterinary practice! https://waggydog.com.au/social-media-content-planning/... #socialmedia #content #contentplanning #veterinary #waggydog

09.01.2022 Vets with a sense of humour

08.01.2022 Our contentment and satisfaction often come from the achievement of completing a difficult task, not from doing easy work. Hang in there! #veterinary #waggydog

08.01.2022 Thank you to the tireless efforts of everyone involved in rescuing and treating lost and injured animals from the Perth fires. You are all legends. #veterinary #waggydog #perthfires2021 #firerescue

07.01.2022 Social Media Stories - Can They Work For Your Practice? This week I’ve been experimenting with Stories on Facebook and Instagram. I was curious about why Stories are so popular on social media - not just with followers, but with businesses. Read my blog to find out what I learned:... https://waggydog.com.au/social-media-stories-can-they-work/ Donna #waggydog #veterinary #socialmedia #sociamediastories #vetmarketing

07.01.2022 I've noticed a lot of discussions online lately about the increasing amount of trolling on veterinary social media pages. It's heartbreaking to see, especially when 99% of the criticism is unfounded and undeserved. Even when there are legitimate grounds for a complaint, the tone and delivery is nothing short of hostile and they often include personal attacks on veterinary personnel. Read my blog and learn how to handle the hate:... https://waggydog.com.au/social-media-trolls-how-to-handle-/ Donna #veterinary #socialmedia #trolls #handlethehate #customerservice

05.01.2022 Having been a member of Vetanswers since Waggy Dog started, I can honestly say that I probably wouldn't have a business today if it weren't for Judy's wisdom and willingness to keep pushing the boundaries of possibility.

04.01.2022 The 3 P's of Customer Service excellence Always strive to be: 1. Professional ... 2. Patient 3. Proactive #veterinary #customerservice #customerexperience #waggydog

01.01.2022 Most veterinary clinics I know have exceptionally high standards of service. But we’re all human, so what steps can we take to ensure that we don’t drop the ball when our work, health or personal lives intervene? Read more: https://waggydog.com.au/customer-service-safety-nets/... #veterinary #customerservice #safetynet #backup #waggydog #thewaggydogblog

Waggy Dog Veterinary Sales & Marketing | Business consultant