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Writing it Right

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25.01.2022 Clearly documented business processes provide workers with the information they need to undertake their role. Tasks that are undertaken regularly will be done the same way every time - reducing variation and producing a consistent predictable product or outcome. Workers will have confidence when managing unusual or emergency situations if they have written instructions to guide them.... For businesses with a casual workforce this type of documentation is essential as it supports rapid induction to role and enables the worker to manage tasks without the need for close supervision - i.e. they are able to hit the ground running. Workers that are supported by documented processes are able to work more autonomously and with confidence that they are following the correct course of action. To the business this can deliver a workforce that is satisfied, accountable and engaged. Does your business need the power of Writing it Right? Contact me to find out how I can help you to take you business to the the next level with proper written resources and documentation.

23.01.2022 So it’s March and you haven’t yet achieved your New Year’s resolution to document your business processes. I course you haven’t it’s a daunting task where do you start? There are many ways to answer this question but you need to be systematic and organised. Here are some tips. List your business processes Identify the processes that you need to prioritise these will generally be the ones you do most frequently or the ones that have to be undertaken rarely or in ...an emergency (refer to my previous posts) Talk to the person or people at your work that are most familiar with a particular business process and ask them to write down (or draw) what they do - step-by step. Find a format that works best to document or illustrate each process clearly this is where I come in. I can help you make sense of and document simple and complex business processes so that your workers have a complete guide to how you do things. Refer to my previous posts if you still need convincing as to why this is vital for your business. There is no One size fits all when it comes to finding a documentation format that works for your employees and will provide them with clear instruction. In my coming posts be providing some tips and options whilst showcasing what I have to offer to assist you. In the meantime I’m here to help with all your Writing it Right needs.

19.01.2022 Integrity = doing the right thing every time even when no one is looking. This is what we want from our workforce right? Workers will not know if they are doing the right thing every time unless they have documented processes to guide and support them.... Documented business processes are vital for supporting worker orientation and training programs and an important step for achieving consistency and reducing risk. Ask me how Writing it Right can support you to develop a culture of integrity for your service.

11.01.2022 Question: If you haven’t documented your business processes how will you know if you are delivering a quality product? Answer: You won’t! Without reliable instructions on how to complete processes, your workers will do them differently every time. This will result in an inconsistent approach and end product this is bad for business. Over time poor practices will creep in and workers will cut corners this approach will become the norm and will be passed on to new employees.... Documented business processes not only provide workers with the necessary guidance to undertake their role, but also offer a foundation for the development of performance monitoring and audit tools. If you want to know if you are delivering a quality product, performance monitoring and auditing are necessity for any business. When you don’t have these tools your main mode of feedback about your product will be complaints from clients you don’t want this. Performance monitoring and auditing enables you to be proactive in managing product quality and forms the foundation for improvement initiatives. Writing it Right can help you develop documentation and performance management and audit tools for your business to support quality improvement ask me how. See more

03.01.2022 Over the last couple of weeks I have detailed a number of reasons why businesses must document their processes. The focus has been on achieving process / product consistency, managing staff training, engagement and performance and the development of quality and improvement processes. Another key reason to document business processes is to preserve company knowledge. This is particularly important for specialised processes known only to a few personnel. If you don’t have a rec...ord of these processes what will you do if these people leave suddenly and a newcomer has to take their place? Distilling years of company knowledge into easy to follow documents and instructions can appear onerous. I specialise in making sense of complex processes, expressing them in a form that is logical and easy to follow. I will work with you and your staff to develop resources that work for your company. Call or message to find out what I can offer.